I purchased my 2020 Subaru just two weeks ago from a different Darling's dealership in the area…read morewith minimal warranty. Last night when I started it, the check engine light came on, and a whole host of other dash lights were quick to follow. Early this morning, I took it to my local garage to get the code scanned, and much to my dismay, it was the dreaded TCV... So around 8:30 this morning, I brought her in to Quirk Subaru to have them take a look and assess it for warranty coverage. As luck would have it, Mat F. let me know that I happened to still be just under the 5y/60k power train warranty at 57,853 miles (can I get an amen...), and the repair was covered in full. Not only did they cover the repair, but my vehicle was also finished and ready to be picked up by 3:30pm. Outstanding turnaround, and I've never experienced a simpler transaction. Thanks again!

Quirk put rear brakes on my Subaru 1.5 years ago at a cost of $600. Those brakes failed after only…read more20,000 miles of use (mostly highway miles on Rte 1). Brakes are supposed to last 30,000-60,000 miles. The front brakes that weren't replaced by Quirk lasted 80,000 miles, which is a good indication of my senior driving style. Quirk and National Subaru essentially said "too bad", the warranty was 1 year. I hope there will be a the class action suit to reimburse consumers for the crappy brakes Quirk and perhaps other Subaru service depts. are using. For this reason, I would not recommend Quirk for brake replacements.

I got the car I wanted from a very professional sales Rep (Daren R.) The sales manager, Greg…read moreJohnston is very professional and courteous towards all customers and the low pressure atmosphere suits all customers. Come find your next car here!

Awesome people. Great place. Super friendly and helpful with any questions. Test drive anything.read more

It all comes down to which Salesperson you get. I did have 3 pleasant Honda buying experiences…read more Nowhere near Fantastic... but also not bad at all. This time I was given a Brian Perry. He lied 6 x and over stupid stuff I could google. He was the cliche: We certainly wouldn't want Your car. The Car you want will be a Huge Hassle to get, but we will sacrifice & get it for you. The amount you intend to pay? Oh, it will be Thousands more, Did I know because of fear of Tarriffs Portland is adding $3k above MSRP? Blue, oh Blue is Very hard to find. (3 Clicks to find 6 of them). Maine has maybe 3 Honda CRV's left! OMG, LOL Googled tons. "You LEGALLY must listen to the garbage hard sell products the Finance Manager will pitch! BS LOL Paint protection is a scam by the way. A Manger named Trey apologized. Youtube has hundreds of short clips on what to do and know. Because the Brian's of the World exist I urge you to just spend an hour getting pre-approved with a bank, do not fall for the garbage and 100% be happy to Walk Away. Dealers are everywhere. It will fall to you to know what you want and what you are willing to accept. If you were Wealthy you wouldn't be reading this. You worked hard for your money, don't get scammed. Buyer beware. It is absolutely possible for the Salesman to make a fair cut AND for you at the same time to get a fair deal. These men spend all day, every day for years learning how to extract every possible penny out of you. Snakes will always be Snakes, but you do not have to be a victim. Use your phone. Browse online. Have a Plan B. Stick to what is right for your finances. Honda will be just dandy no matter what.

A Confusing Experience at Quirk Hyundai while shopping for an electric vehicle…read more I was ready to make the leap to EV and the Ioniq 5 was my top contender. Upon arrival, at Quirk I was greeted by one member of the sales team (let's call this person Salesperson #1), and we began discussing my needs. Partway through, Salesperson #1 had to assist another customer and handed me off to a second team member. No issue there--we test-drove the car, and I liked it. Later, I reached out to Salesperson #2 to schedule a test drive of a different trim. They were out that day but let me know the sales manager, Dave, would assist. When I arrived, Dave redirected me back to Salesperson #1, who remained helpful and accommodating. However, the EV I had requested to test-drive had no charge, despite my advance notice. I waited while it was charged, and once we were on the road, I was even more convinced the Ioniq 5 was the right vehicle for me. At this point, I had narrowed my options to the Kia EV6 and the Hyundai Ioniq 5. The two models differed in standard features across trim levels. The mid-tier EV6 included key safety features I wanted, while those same features required stepping up to the top trim in the Ioniq 5. I preferred the Hyundai and shared this openly with Salesperson #2, along with the pricing I had from Kia. I wasn't expecting a price match, but I did ask for the best lease numbers possible. What I received was higher than Kia's offer but still acceptable. I also asked if they could match the Kia offer on my current vehicle's trade-in value. After ongoing discussions with Salesperson #2, I let them know I was coming back to town to test-drive both vehicles again and make my final decision that day. Though Salesperson #2 had the day off, they assured me that someone would be ready to assist. When I arrived, I was greeted by Salesperson #3, who explained that the assigned team member was unavailable and they were stepping in. Unfortunately, they didn't know where the fully charged Ioniq 5 Limited was and instead offered a different unit with only 23% charge. I was then asked what it would take to make the purchase that day. I reiterated that I was comparing two vehicles, that the dealership already had my numbers, and that I still needed an answer regarding my trade-in value. After test-driving both the Ioniq 5 and the EV6 again, I was ready to lease the Ioniq 5 Limited at the terms previously provided--if the trade-in offer was competitive. Upon returning, Salesperson #3 presented a lease quote for the SEL trim instead. This was surprising, as I had already explained to Salesperson #2 that the SEL lacked essential safety features, like blind spot cameras, and wasn't a viable option. It was evident that there had been little to no communication among the team. I was left with the impression that my research and preferences weren't being taken seriously. It was frustrating to be told, in effect, that I should settle for a less expensive car I had already ruled out. I certainly wondered if they would have made the same assumptions if my husband was the buyer. In the end, I walked away. I'm now a very happy customer of Darling's Kia, driving an EV6 that I love.

Almost 2 months ago, my husband and I were traveling in Maine. We drove to Maine from Southern…read moreIndiana on a last minute adventure. About 100 miles from home in our 2021 Palisade with 85k miles, we realized that we were past due for oil change. We decided to continue but noticed the car was sounding a little rough ( but no dash lights) by the time we got to Maine. We stopped by Quirk Hundai to inquire about an oil change but was told that the first available was the following week. Ray Knott offered to check our oil and was kind enough to top off the oil. We just want to say that we were very appreciate and impressed by the offer. We made it to Acadia and then back home with no issues. We truly appreciate the kindness showed to us. We know that Mr Knott could have left it at "Sorry, we are booked" but we feel that he did go above and beyond and we were able to enjoy the trip and feel better about the car. His courtesy and help were greatly appreciated.

Amazing staff went above and beyond everything they needed to do great crew service department is…read moretop notch I was in and out for a service sooner than expected they Rock

I went to the service department 4/1/25 to get a second key for my car activated. I was met at the…read moreservice desk by the most pleasant, courteous, and friendly man named Cory. He was quick to meet my needs and listen to my complaint about the radio. He had them check it and decided I didn't need to worry about it. We are going to replace it with a new one. Come back in two weeks to get it installed. I was very impressed with the way he took care of everything. Thank you Cory.

Last week a friend and I were in Bangor on vacation and her vintage VW camper van's broke down…read more Truly the last thing you want to happen on vacation. She limped into Darling's and one of the service team took over from there. Connor (I don't have his last name but I will encourage my daughter to name her first child after him!) was fantastic. He led us through every step of what turned out to be very bad news - a ruined transmission - informing us of what the options and costs were. Connor made numerous calls to find a rebuilt or new transmission and calls to my friend's husband to get his input. Unfortunately, none of the options were good. Connor ultimately arranged a rental car for us so that we could enjoy the last few days of our holiday and then he was the point person on getting the van shipped back to Idaho where it 'lives'. We are so thankful for Connor's help in all of this and were so pleased that we had someone who with kindness and understanding and a touch of humor walked us through the whole process. Thanks Connor.

I took my Ford Transit in to have the brake pads replaced because I'm a hearing impaired disabled…read moreveteran and can't hear the brake indicators till it is too late. When that happens it often can cost $1500 to $2000 because by then the calipers and rotors are usually bad. I told the service rep, "I didn't want to play the garage brake game so just change the pad." They charged me $170 and changed NO Pads. So the GM saw my bad review and called to say they'd come good for the poor service and replace my pads. Against my better judgement I took in in. The service rep asked if I wanted a mechanic to test drive it and I said, "No I just want you to replace all the brake pads like you were suppose to do the 1st time." When I got it back and they had only replaced 2 brake pads. So,I wrote to the GM and told him, " if my Ford Transit broke down in front of the dealership I'd tow it to a garage that can count to 4." Didn't hear anymore from him because he knew I was disgusted and done with Darlings. Worst experience I ever had at a garage and I'm 72 years old . Earlier, Darlings told me I needed to have the brake fluid replaced after 2 yrs. I asked how much and was quoted $200. I took it to my regular mechanic and he did it for $40. So he'll get ALL my work now. I don't like being scammed. They talk a good game but when it come to doing the work you want, it is like pulling teeth.

Car was brought in for service. Shop didn't recommend safety recall repairs. Shop avoided…read morementioning that the problem was covered by a warranty. Car was sold to another person who learned that the required warranty part was listed on their website for ten times the factory cost to gm. Customer tried to invoke three separate warranties from GM and was refused.

Nick was so kind and so helpful! Had some car trouble and we are from all the way in North Carolina…read morebut he saw us promptly, helped us out with other alternatives, and made sure to keep us aware of what was going on.

I can not say enough about the service for our Mercedes Sprinter. While on the way to camp at…read moreAcadia on a holiday weekend we had a engine light with a countdown on number of starts. We drove to Bangor early on the Tuesday after the holiday. They said they were busy but could get us in around 10. Once the realized we were waiting with our dog they got us in early and let us and the dog wait in the lobby. They wrapped up a software update a little after 10 and we headed back to Acadia. The staff are very friendly and efficient. I highly recommend them for anyone needing Sprinter service in Bangor.

Service department did not provide, honest, ethical service. Did not make effort to help get my…read morerepairs covered by GM protection plan. Overcharged for services I did agree to. Called manager, Joe Quirk, to discuss and never received a call back.

My husband and I have purchased several cars over the years, however we have never had a car buying…read moreexperience like we did at Varney. Joe, our car salesman was AMAZING. He was so kind, thoughtful and genuine (and funny!!. Hands down the best car buying experience we've ever had. We'll definitely be back to buy from Joe!

Establishment in Bangor was run down and dingy, the salesman who helped us did not make us a…read morepriority, quoted one thing and told something else, very unorganized compared to other dealerships I've been in! I would not waste your time.