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    Darnell's Weld All Shop

    1.0 (1 review)
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    Services - Darnell's Weld All Shop

    Metal fabrication

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    4 months ago

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    Guaranteed Fence Contractors - "No Climb" security fence

    Guaranteed Fence Contractors

    (1 review)

    The Guaranteed Fence team was timely and worked through some rainy weather to take down and install…read moreour fence. They did a great job installing and customizing a very large gate so that we could pull in our motor home to the back yard. When asked via email if there would be a need to place wheels at the bottom of the gates for support, the email was replied with no, we use a steel post and steel frame to stop sagging and twisting over time. This is where the problem lies. In July of 2015 there was some bad weather and the gate had swung open and twisted the frame pulling the hinges out of the post. My wife called and the phone was actually answered by Gary and she asked if there was a warranty on the gate since the gate pulled the hinges from the post. The answer was no, which was fine as we would pay the repair cost. She then asked if they could take a look at it to repair. They said they would take a look. We never heard back from them. She called them 6 times and I called them 4 times as well as sent emails to them over the course of 3 weeks. I would at least think this company could've replied they were too busy or at least responded in some manner of communication. I would never use this company again as their customer satisfaction is certainly not GUARANTEED and neither is their product. They probably should think about changing the name of their company. Their 'counter review' on Angies list stated that the gate was left open and the wind caught it. The gate was not left open, 90% of the time it had a padlock on it; I repeat, the gate was closed and locked with a padlock at the time. The gate was 2 months old. For anyone reading this review, the truth is, we called them to come and look at the gate that had twisted off the hinges. They told us it was not a warranty issue. I was frustrated because the gate was only 2 months old and asked why it had fallen off the hinges when it was that new, especially since I asked about extra support (wheels and a drop rod on both gates) when working with them in the first place, but was told it was 'steel welded and would hold up just fine'. They said they'd come and look at it and then we were hoping we could negotiate the repair costs - frankly even being upset at the quality of the work, I would have paid 100% of the cost to have the gate fixed correctly. It was a safety hazard, unsightly and I paid for a gate on my property so I wanted a working gate, even if it meant that I needed to pay for it myself. A discount for the repair work would have satisfied me. I don't know if they ever came out, but from that point forward I did not ever hear from them again. Seriously, if they had called me back and attempted to work with me on the price of the repairs or at the very least - actually responded, I would not have left such a bad review. When questioned on the work they completed, we received no response at all. And they wonder why a customer is upset? Fortunately I did find another company who came out and replaced the TWO normal duty hinges with THREE HEAVY WEIGHT hinges on each gate, and installed another drop rod for the gate that did not have one. If both gates had a drop rod in the first place, I doubt if we'd have encountered an issue. I asked about support on the gates from the start. ** Update: less than 2 years later, the gate sagged so bad that it had to be picked up to be opened. I do not blame the second company for this, as they at least installed heavy weight hinges, however the weight of the gate made the posts start bowing. I asked for support wheels in the first place and had those been installed, the gate would be operational today

    From the owner: In need of a fence for your home or business? Guaranteed Fence Contractors offers installation of…read moreresidential and commercial fencing in various materials and styles. Based in Savannah, GA, we offer our services to surrounding counties in both Georgia and South Carolina. A family-owned and operated business, our expert contractors have provided top-quality fencing solutions for over 25 years. In addition to our wide variety of fencing options, we also install gate operators that provide private entry and exit on your property. So whether you're searching for chain link, wood, aluminum, or vinyl fencing, Guaranteed Fence Contractors provides options that are well-suited to your needs. Contact us today to receive a quote on your project!

    Darnell's Weld All Shop - metalfabricators - Updated June 2026

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