I had a pretty good stay here and appreciated the proximity to the S- and U-Bahn. I think aspects…read moreof the hotel felt more on par with a 3 star rating for me, but the service was quite good so I'm bumping my rating up. The hotel is close to public transit, which is a double-edged sword - it's easy to get around, but the transit is above ground so it's kind of noisy. As a light sleeper I was worried, but I actually had no issues (and appreciated the ear plugs in the room). While the trains are close, it does require a big climb up multiple sets of stairs. If you have a lot of luggage it's wise to take a cab there. So, the not-so-good...rooms were as small as my husband and I could have managed, and the pillows were very flat (we requested two extra but honestly I could have used even more beyond that). We couldn't locate any temperature control, so it was quite warm at night. The good, though...it was comfortable, the view from our room was amazing, and the breakfast buffet was incredible. Getting laundry done was reasonable and easy, and our room was tidied each day. The front desk seemed happy to accommodate requests I made. Overall, it felt like the hotel catered toward a slightly older clientele than us (we are in our early 30s), so I'd probably seek out something a bit more design-focused or more modern next time. Still, it's a great choice for location and service!

Top notch. If you can get a $70 rate go for it Central location, beautiful hotel great in-house…read morerestaurant. Nearby bakeries are amazing with low sugar, low-fat fare, that doesn't taste any less

What fun! Great beer (the house beer is nice, hoppy, but not too), great food (schnitzel, trout are…read morehighly recommended), terrific potatoes--everything was great. And they take visa! We had a wonderful time! Inside, lots of memorabilia. And if you need to take a nap after it is also a hotel. We recommend!

These reviews must be from the staff or management, because we had a HORRIBLE experience. Luckily,…read morewe only booked this hotel for one night, because this place was horrifying. Truly, a bad experience from start to finish. My friend and I arrived on August 15th in the afternoon to check in. We were greeted in an unpleasant way by the man acting as concierge that day. He rushed through everything in like 90 seconds, and said we were in a room on the second floor, and turned around to walk away. We called him back over, and asked if he could provide us with a map and instructions on the best way to get into the city center. With an exasperated look, he pulled out a big map and made two circles, the hotels location and the city center. He then pulled out another piece of paper which was the bus schedule. He made another circle on there, I am assuming the closest bus stop to the hotel? We had more questions but clearly he didn't want to help us, so we headed upstairs to our room. We get to our room, and it is literally disgusting! It smelled strongly of cigarettes and dust. Everything was just old. However, we knew we would only be staying one night, so there was no use in complaining. We quickly leave our bags and head out to navigate how to get into the city for dinner on our own, since sitting in the hotel room wasn't going to be a pleasant experience. We come back to the hotel several hours later after dinner, and it is now dark outside. We enter our hotel room, and notice SEVERAL large spiders. One, as pictured, was on the ceiling directly above our beds. Upon closer inspection, they were actually everywhere! I head downstairs, and now it is the same rude man behind the desk, plus a new woman who I would later find out is named Justine. I explain the situation, and show them the pictures, and they literally started laughing at me and speaking in German to each other. I don't speak German, which they were aware of, so I can only assume they were saying rotten things about me. She then turns back to me, and said "This is nature, it is no problem. You are making a big deal and this is just nature." I then told her, we are from the United States, and something like this wasn't ok, and that I didn't appreciate her laughter. She then states that she would never want to travel to "my country." Whatever. At this point, I have had enough, and demand to be switched to another room immediately -- or I wasn't leaving the front desk and would need to speak to someone above her. She then informs me that they were "fully booked" for the night. So I then told her she would need to refund my money ASAP because my friend and I were leaving to look for another hotel. Yes, in the middle of the night, it was THAT bad. She giggles some more, and informs me that "there is ONE room left on another floor." Wow, how surprising! Guess that one just popped up out of no where! In the end, we switch rooms, and the new one didn't have any spiders in it, that we saw. But there were still several that were noticeable in the hallways on our floor. The next morning, when checking out, I tell the manager of the front desk about our horrible experience, and she brings the price down by 15 Euros. Honestly, she was nice enough, but more should have been done to make up for our horrific experience.

As a preliminary issue, this hotel is no longer operated by the Kempinski group, but there is no…read moreother listing for it. This is a glorious old hotel that holds tightly to its heritage, which is a lovely thing. Our room, once we got past some hiccups, was gorgeous and comfortable, with a huge, well-designed bathroom, and beautiful window/doors that opened completely to small Juliet-style balconies. The beds were comfortable, and the room was tasteful. The lobby and bar areas are exceptionally classy and visually stunning. Unfortunately, this was not the 5-star experience expected of a 5-star property because of some early issues with the room. My friend arrived in Hamburg a half-day ahead of me because of flight schedules, and she was placed into a room different from our booking. She had booked a room with 2 twin beds, as we were sharing the room. On check-in, she was assigned a room with a "king" bed that consisted of two twins pushed together. They were configured in a way that she could not easily spread them apart, so she contacted the front desk. She was told the beds would be separated. Hours went by, and after multiple conversations with the front desk, my friend considered booking a second room because they simply refused to honor their word - or the reservation. Finally, there was a change of personnel at the front desk, and immediately the situation was corrected - we were promptly reassigned to a new room with two beds. Unfortunately, this meant my friend, who had already partially unpacked, had to repack and move her things, but at least we were given what we had booked. It is unfortunate that the original front desk staff could do nothing but make false promises because clearly the issue could be easily addressed. Still, we tried not to let that subtract from our lovely stay in this hotel.

Just finished a 4 day stay at this beautiful hotel in Hamburg. Hotel was lovely but the welcome and…read moreservice was below standard. I was treated as a non guest for lack of a better explanation. Maybe because I was an American alone or a woman alone. Asked a few questions because I'm in a foreign place and was often treated rudely, made to feel like I was not welcomed asking a stupid question. We travel a lot with smiles on our faces and excited to see everything and this wasn't my first trip to Hamburg or Germany. Being nice always works even in the most prestigious hotels!

3.5 stars We had a…read moredecent three nights stay here. Our room was spacious enough for two people. I didn't like that the carpet in our room had stains and luckily we always bring our own room slippers during our travels. The bed was comfy and the bed linens were clean. Our bathroom was fine was well. The hotel is about 15 minutes walk from Hamburg Central Station or 10 minutes walk from "Steinstraße" U-Bahn station. The hotel is also close to Bus #3 stops but this bus line didn't run that often during our time in Hamburg.

We picked this hotel by its ratings and price. We only had one overnight in Hamburg and wanted…read moresomething close to downtown at around 100 Euros. The hotel is very new and features wild bright colors and bold patterns. In the 1960s (way before my time) that style as called "groovy." As you walk in, you are greeted by a sea of white interspersed with bright colorful accent pieces like lamps and chairs. The pod seats in the lobby were especially popular. The dining area is directly adjacent to the lobby. You can purchase breakfast when booking your room and I would definitely recommend doing that. There are not many breakfast places nearby and the hotel's breakfast was quite good. Our room continued the wild 1960s white with wild colors trend. Everything was new and functioned perfectly. One thing we did not like was when you turn on the bathroom light, the translucent mirror from the bathroom lights up the bedroom. Another thing we didn't care for is the 10 minute walk to the downtown through an area that is industrial and run down. It's definitely a safe walk but not very attractive. The hotel is in an area that is rapidly being revitalized and that area may soon be cleaned up. Despite its minor negatives, we would definitely return to this hotel.

Wo soll man Bloß anfangen…read more Ich war für 4 Tage auf Abschlussfahrt in diesen Hotel und bin sehr enttäuscht. Auf den Bildern Sieht das Hotel für den Preis eigentlich gut aus, aber die Realität ist dann doch etwas anders. Die Zimmer sind sehr eng und nicht gerade im Besten Zustand. Überall sind irgendwelche Abnutzungen an den der bzw. Boden was nicht gerade schön und ist und einen Wohlfühl Effekt gibt. Die Dusche ist leider auch sehr dreckig und es gibt keine Handtücher. Die Toilette ist in einen extra Raum, was ja schonmal sehr positiv klingt. Allerdings gibt es in den Toilettenraum auch kein Handtuch oder einzelne Tücher wie im Bad. Das Frühstück war nicht ganz so schlimm wie das Hotel Zimmer selber, aber die Qualität der einzelnen Produkten ist nicht die Beste. Außerdem würde ich von den Kaffee und Cappuccino in den Hotel abraten, da dieser sehr wässrig ist, und dadurch nicht gerade sehr lecker schmeckt. Der für mich größte Nachteil in diesem Hotel ist die Lautstärke. Selbst mit geschlossenen Fenstern hört man die Autos noch recht laut. Doch der größte Nachteil waren bei uns die vielen Schul Klassen. Es war auch noch bei sehr späten Uhrzeiten sehr Laut auf den Gang, und man hat viele Knallende Türen geholt. Fazit: Ich würde dieses Hotel nicht mehr Besuchen, ich denke es gibt in Hamburg für den Preis denke ich deutlich bessere Hotels.