Every time I try to make an appointment the receptionists are very rude, and during the…read moreappointments the doctors are not much better. I tried to get in because of an urgent medial need, and they weren't helpful at all. The one PA I loved left, so I have no reason to ever go here again.

Rachel Kinnas, NP, is INCREDIBLE! If you asked me over a…read moreyear ago I would've given 1 star to this place (before seeing Rachel Kinnas, NP). I've been going to Woman to Woman in Crystal Lake since I was 15 (7 years) and saw 2 or 3 providers who completely ignored specific concerns I tried to address that were severely affecting my life daily life. It was because of the poor experience I had with previous providers here that I realized I wanted to go into women's healthcare in nursing. By chance (earliest appointment available) I saw Rachel Kinnas, NP, last year, and she inspired me EVEN MORE to go into women's health care. Not only is she clearly incredibly knowledgeable, but she also has amazing bedside manner, ethics, and has made me feel like she genuinely cares. She's the first provider to acknowledge the health concerns I've had the past 7 years, which I started to brush off myself, as valid and like they never should've been ignored. She's incredible at what she does and I'd recommend her to anyone!

Dr. Persino rocks my socks off! I started seeing him about 5 years ago after I moved to the area…read moreand read tons of online reviews of the options nearby. I decided to go to Dr. Persino after reading his really great Google reviews, and now, years later, I'm so happy with my decision! (I think the one review that really stood out to me was a woman who had said she moved 3 hours away but liked Dr. Persino so much that she continued to see him and had him deliver her two subsequent babies, even though she moved far away!). Here's the gist of why I think he's so great: He's been an OBGYN for many years, and is very knowledgable and confident in his abilities. He's hilarious and easy-going, and he really puts my mind at ease, since I tend to be a bit of a worry wort. His great sense of humor and super friendly demeanor make him very approachable and easy to talk to. He has out-of-this-world bedside manner, and does not rush through appointments. He will answer any and all questions you have, chat about random things, and even throw a couple one-liners in for good measure :) He delivered our son three years ago and did an awesome job. He knew I really wanted a vaginal delivery and after hours of labor and pushing, instead of recommending we do a Caesarian to just get it over with, he stuck by my side, cheered me on, and followed my wishes of letting me deliver my son vaginally (even though it probably took longer and was more inconvenient for him). I'm currently under his care for a twin pregnancy. I know Caesarian is more likely with a multiple pregnancy, and he has assured me multiple times that we will try for a vaginal delivery if possible. Knowing I'm a bit scared of a c-section, he has talked to me about the surgery and the whole process, and has really eased my fears. I know that my babies (and I) are getting the very best care under Dr. Persino's watch. I cannot imagine going to anyone else, and I wholeheartedly recommend him! Sidenote: Sometimes office staff can really make or break an office visit experience. I have to say that two people at this office really stand out in particular as consistently being awesome- Sue, his receptionist, and Christa (sp?) are so incredibly friendly and enjoyable to talk to. They've both gone out of their way to help me out on various occasions. I actually look forward to catching up with them when I have an appt. and feel like they really care about the progress of my pregnancy and me! One more thing (as if this isn't long enough!): I like that it's a smaller-ish office and I don't feel like cattle they are just herding through the doors. When I go, everyone recognizes me and calls me by name...not something you usually get with a suburban medical office. Just an added bonus I wanted to mention. Bottom line: If you're looking for an experienced, knowledgable, and super friendly OBGYN- go to Dr. Persino!

Dr. Persino was there in the hospital the day after my daughter was born to check on us (in 2003)…read more I saw him throughout my pregnancy and felt completely safe and at ease, in excellent hands. I would give him a 10/10 with bedside manner. When I had a few emergency type situations (dehydration and lack of fetal movement) he really did put me at ease, let me come in and we did a sonogram to make sure everything was ok. Because he wasn't panicking, I could calm down. Turned out everything was fine. I would highly recommend him as well as Dr. Wittman to any of my close friends. The staff is always courteous and extremely efficient, and the nurses are sweethearts. I have gone to this office since 2003 and only had to switch because I moved 50 miles away.

I had an Ultrasound scheduled on December 30th at 8:30am. This appointment was made weeks in…read moreadvance, Our family had a rough healthcare year, due to that , our out of pocket was met. This meant my ultrasound would be covered 100% by our insurance.. I was looking forward to not paying one more bill. I get a call at 3:45pm on December the 29th from a less than sympathetic office member who tells me that my appointment was canceled due to the ultrasound tech being sick. I asked was there not another Ultrasound tech available, they said no. This was odd because it is a large practice. So now I'm asked if I want to reschedule after the Holiday. Well that would be fine but I thought now I'm responsible for what my insurance won't pay. I wrote a Google review about this and obviously upset the office Manager, Charlene. She called and mentioned that the Marketing department saw my review. I requested from her that since I did not receive 24 hrs notice (as they require from their patients), would they pay or write off the 30% of what my insurance won't cover. I was told absolutely not and if they were to do it for me they would have to do that for everyone. So although I have been a patient for 10 years and not defaulted on one bill, this was the answer I received. Even though they canceIed on me, less than 24hrs, they put their staffing issues and cost onto their patients. I really felt like I was just a number to them. Now I know why the office staff all have rude attitudes, it comes right from the top. Absolutely no Loyalty to their patients at all. Oh , then that same office manager sends a letter giving me the same pathetic answer in writing too. So bottomline, skip this office if a caring attitude is important to you. Not sure if the doctors know how their patients are valued. Btw... Long phone hold times too.

This was my first visit with Dr. Korzen and it was awesome. She took the time to get to know me and…read moremy history. She is very professional and personable. And her staff couldn't have been more helpful.

Terrible experience at this crazy expensive new age breast imaging facility that I prepaid $750…read morefor. 1) After having no problem getting in for an appointment I had to wait one month (no joke) for my QT imaging results. I called the office to check what was holding everything up. The delay was for no other reason than there was a problem with either the technology or the back office operation...? Left me speechless while I was a wreck waiting a month. Also made me worry about the validity of the results. 2) Then when I got a call from Dr. Karney (not the actual radiologist for this price!) the first thing she asked was could she record my call because she was "training someone." Who? No clue. Seemed so insensitive. I didn't even know what would be discussed on the call and found this very off putting given the sensitivity of the situation with a first time doctor. She isn't even a doctor I've even ever spoken with before. 3) She basically said that her radiologist agreed with the first radiologist from another institution. But that report was vague and the reports greatly differed based on locations of the masses, and other important details. Like she said the mass was solid and yet also said it was filled with fluid. Those are opposite. The report looks and reads very different from a typical radiology report for breast imaging so other doctors didn't know what to make of it. 4) I called the office right back after I got off the phone with the doctor with a follow up question and no one answered. No one. Do they work from home? Do they not get their messages of urgency in a timely way? How could the office have closed 1 minute after our call? Especially given the seriousness of the situation? And no one called me back. 5) the radiologist might be the best in the world but why didn't she call me, and why didn't the office offer a biopsy option? There was no clear direction as to the recommended follow up. Report Just said to "follow up with your doctor." Huh? Moreover the radiologist doesn't solely focus on the breast and she is also on the staff of Lurie's Children's Hospital. Just seems odd that she is not solely a breast specialist given the state of the art new wave technology. She also works with kids. 6) When I asked that images be sent to me they sent them but only by standard mail. Not rush. This clearly felt like an emergency and one that would benefit from rush mail as I try to now make all the other appointments. Anyway, I went directly to a famous in-person surgical radiologist for an additional workup in Chicago. Although Vitality found 3 solid suspicious masses that required biopsies the other radiologist who did an actual ultrasound found one small watery cyst that did not require biopsies or anything even further and just a routine follow up in one year. Theirs all said, I can't go through this experience ever again.

From the owner: You want board certified doctors, experienced nurses and other skilled professionals who treat you…read morewith the same compassion, concern and commitment to excellence theyd give their own mothers. Thats what Mercy Health System is all aboutworking hard and doing whatever it takes to keep raising the bar, to provide the best care possible. Whether in primary family care or our dozens of specialties, such as neuroscience, cancer care, heart care, trauma care, orthopaedics, heart care, and plastic surgery, we will always stretch ourselves further to make sure every patient gets the best care possible.

The older white woman at the front desk was extremely rude. I went in to book an appointment in…read moreperson because that is my preference, I live nearby, and it was more convenient for me than calling. When I asked if there was any availability, she immediately responded in a dismissive tone, asking who sent me and stating they were booked until April. She also said things like, "Northwestern doesn't do that" and "we don't work like that," while looking around and speaking very abruptly. She could have simply explained that appointments cannot be booked in person and provided alternative options or contact information, but instead she was rude throughout the entire interaction. I was there for no more than three minutes, yet it was one of the worst front-desk experiences I've ever had. The interaction was unprofessional and made me extremely uncomfortable. I will never return and do not recommend this location, especially for Hispanic patients.