We've been here a handful of times in the last month alone because of celebrations! It has been great! Its alot cleaner than other Dave & Busters we have been too. The bathrooms do need a bit monitoring but again alot cleaner than other arcades we have been too! The food was great and we recently purchased the 4th of July play all day for the 3rd where they have the food eating contest, bbq buffet, live dJ and unlimited play! All for just $25/person. It was fun I was just bummed you couldn't earn tickets! Of course like all unlimited plays you cant play the purple games. The bbq chicken was oven made and delicious! Like made at home and not dry. The mac m cheese and baked beans were delicious too! I was actually impressed! They had whipped butter for the dinner rolls and potato salad and colesaw as well. Then the drinks of water, sprite and coke to choose from. The kids had a blast! I appreciate how only a handful of games were out of service but when we went back they were fixed! Only one or two were still out of service so they were on it! The first time we went I ordered the salmon and shrimp and was very surprised that the salmon was not over cooked! The cajun pasta was flavorful and used my favorite noodles, rigatoni!! I was so surprised haha because post people use alfredo noodles or penne. Everyone enjoyed the nachos and the white queso! Mozzarella sticks had an insaaannee cheese pull! I got two feet out of one before it broke, haha! Kudos to the chef! These differences is what makes people want to come back! read more

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We hit Dave & Buster's on an impromptu date night while traveling and scored a deal for double credits -- perfect excuse for some friendly competition. We stuck to the two-player games so we could battle it out: Ghostbusters, Sonic Olympics, Skee-Ball, Connect 4, and more. It wasn't busy at all for a Friday evening, which made it even better -- no long waits, just straight fun. The cons? Getting into the location is confusing -- you have to go through the mall and up to the second floor. Also, the app was a little glitchy. It links credits to Apple Wallet, but a few times the games would say we paid, then suddenly act like we hadn't, which meant one of us got stuck watching instead of playing. Still, once we figured it out, we had a blast. Perfect casual night out if you just want to play, laugh, and let your inner kid win a few rounds. read more

Dave & Buster's Baltimore - White Marsh - American Near Me - Baltimore, Maryland

This is my third time coming in this facility and each time the wait for a server is over 10 to 15 minutes long. The first time I waited and the only good thing was her out going personality which made it ok. The second time my son and I, along with my grandson we walked out. Today I am trying to see if the service changed of course not we waited 14 minutes before we had service. My order was taken and then someone else came and said she will be my server. We will no longer be coming back to this location and don't recommend anyone else to experience what we have however the food was good and the experience was bad. read more

​I rarely feel the need to leave negative reviews, but this experience was incredibly disappointing. After waiting over two hours for a simple order of chicken tenders and fries, we watched multiple tables arrive, eat, and leave with to-go boxes while we were still waiting. ​When we addressed this with the bartender (Alexis) and the manager (Shakeria), we were told the kitchen was backed up. However, that doesn't explain why those who ordered hours after us were served first. When asked if there was any way to resolve the inconvenience, we were met with a flat "no." Save your time and money, go elsewhere. read more

I haven't been to D&B in years but we decided to go for trivia night and what a treat! Tyisha was our server/bartender and she was great! They've also updated the food since the last time I was there and this new menu is a hit! I had a chicken bowl and it was delicious. The mozzarella sticks were pretty tasty as well. We also played trivia and won! The inside was clean and they have comfy chairs at the bar. Can't wait to go back for another round of trivia :) read more

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1.5 hours drive from DC, and they charge you over $19 for a gin and tonic. That's utterly insane, even in DC -- much less White Marsh.

If you concentrate hard enough, you can hear the screams of hell buried beneath all the noise, noise, noise of music and game sounds. Thankfully we were able to find a low, accessible table in a large room, in the corner where the cacophony wasn't very noticeable. There were still plenty of televisions to view, if you're into sports or whatever is available for your viewing pleasure - I think one of the televisions was playing "Sex in the City," which I did not expect. The token system is confusing and expensive. It took about 40 minutes to plow through $42 worth of tokens. They played Halo, a couple driving games, Terminator, and at least one partially broken shooter. One of the Skeeball lanes was also broken, and took tokens but didn't provide any balls. All the adults had cocktails. Jeremy had a CAPTAIN'S PASSION (Captain Morgan® Original Spiced Rum, passion fruit puree & fresh citrus mix) and I had CARIBBEAN LUXE LIT (1800® Reposado Tequila, Grey Goose® Vodka, Bacardí® Rum, Grand Marnier®, mango puree, fresh citrus mix & cranberry juice.) Both were fantastic. For dinner I had the CHICKEN CANTINA NACHOS (Grilled chicken layered with queso blanco, black beans, roasted corn, fresh pico de gallo, jalapeños, cilantro & ancho lime crema.) While it is only an appetizer, there was more than enough to satisfy. I ended up bringing some of it home because Jeremy wasn't in arm's reach at the table to help himself. Jeremy had the BUSTER'S BACON BURGER (Generously topped with applewood smoked bacon, American cheese, bacon jam, lettuce, tomato, onion, pickles & house-made bacon aioli on a toasted potato bun) minus the lettuce. Instead of fries he had a salad with "stupifyingly hard croutons that wouldn't even go onto the fork." He still managed to eat it all. Our 12-year-old dinner companion enjoyed his DOUBLE PEPPED UP ON A FLATBREAD (Crispy mini & jumbo pepperoni, 5-cheese blend, rustic marinara, parmesan & oregano.) so much that his grandparents ordered him a second one to go. The grandparents were less than pleased with their meals. The seasoned fries were not a hit. Both agreed that they would have been better with just salt. The CRISPY HAWAIIAN CHICKEN SANDWICH (Crispy marinated chicken breast dressed with pineapple slaw, shredded romaine, garlic aioli, Sriracha drizzle & Huli-Huli glaze on a King's Hawaiian® bun) didn't have enough slaw or flavor. Perhaps replacing the slaw with a simple slice of pineapple would be a better choice. The ALL-AMERICAN CHEESEBURGER (Two slices of American cheese topped with fresh lettuce, tomato, onions, pickles, & secret sauce on a potato bun) was so lackluster that she only ate half of it and couldn't interest anyone in finishing it for her. We were there for Trivia, which was super fun, even if I got most of the answers wrong. I have never been good with history, or sports. We left before the game was over because one of our phones died, and the weather was questionable. We did have a splendid time, even if the food wasn't extraordinary. Three out of five of us liked it well enough. It's definitely a place for younger people, and not really a place I would recommend for a meal alone. read more

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Stopped by with our family, we had a really nice time. We did not eat but we did have some cocktails which were strong. They weren't crazy expensive. The bartender was attentive and friendly. They had a lot of staff to help out one another. And it was not very crowded for a Sunday. Maybe one of the best Dave and busters I've been to. read more

Met family for a reservation for 715pm. When I entered the building, there was nobody at the counter to help me. I had to go to the bar to get help. When I got to the bar, there was nobody at the counter to help. The employees were standing against the wall talking to security. They didn't ask if I needed help. I had to ask if someone can help me. I mentioned the reservation and was told another 15 minutes. It seemed like an hr wait for a table. When we finally got a table, there was one server for the whole section of tables. She had no help.she did good with trying to serve us. It took some time to recieve our drinks and our food. I ordered a burger and fries. The fries were good. The burger was ok. To have flavor, it needed the sauce that come on the burger. I got the sauce on the side because I didn't want a lot on my sandwich. It was very busy. I think if I were to go back to this location, i would go at a different time of the day and maybe it wouldn't be so crazy. read more

Food is OK atmosphere TVs excellent. I will give the service 7.5 out of 10. Bathrooms about 8 out of 10.

After my Family of 7 spent over $300 for Dinner plus tip and then went to play games I went to the bar to get some drinks. I was the only customer at the bar. The bartender who was a Black Man with dread locks looked at me and did not ask if I wanted anything . He just looked at me. Then he walked by me and walked around the Island to the middle of the Island on the other side and spoke with a waitress. He came back after I had waited 10 to 15 minutes. He was still looking at me. I'm just standing there with money in my hand wondering what his problem is. Then he slowly came back to my side and walked up to the bar and never said a word to me. He should have said Hi. Can I get you anything. He said nothing. He made me feel a certain way. Like he was racist. I ordered my drinks and he still took his time and brought the beer back with half foam. I received my change and looked at him and left him a dollar! I'm an ex Bartender. His behavior was despicable. I then remembered that I had the same ordeal with him last year when we were there. So, someone needs to complain about this guy. It just can't be me! read more

In essence Dave and busters is a good time. Reminds me of the arcade nostalgia of the 90's but pricing just makes it all too unbearable to fully enjoy. A $50 game card might get you 45 minutes of play time for 1 person on an average night. This doesn't include food. Spare yourself and go on 1/2 price Wednesday, when pricing is more like it should be. GLOWS: -A good variety of Games -The service at this bar was quick and efficient GROWS: -All games don't provide some kind of ticket for achievement, so there is even less chance that you will be able to pick a quality prize after spending so much money. -They used to have a dessert prize option which was a nice touch, not sure if they still have that option -($3 for an apple juice box was not fun. After tip, it was $5+ for a 6oz juice drink.) -There should be more hand sanitizer stations around the space considering how much touching and germ spreading there is. -The bar seats could use some reupholstering TIP: Park at the D&B entrance if you plan to be around after the mall closes or you will not be able to get out and have to walk around the parking lot read more

Dave & Buster's Baltimore - White Marsh - American Near Me - Baltimore, Maryland

My favorite of all the Dave and Busters I have visited so far, it's focused on bringing a classic arcade style action and features a few games I really enjoy. This location has several games which I don't see often, including one of my all time favorites H2Overdrive. They have recently moved a few classics I enjoyed off of the arcade floor but there is plenty of fun to be had. Daytona USA Championship is always fun and is one of a few 4 player racing options available. The bartenders have all been very nice and helpful from my experience. The drink selections for happy hour include a margarita, long island iced tea and lemonade which are all pretty decent for getting in the party mood. Food options have improved significantly over the years at D&B, but I stick to appetizers for the most part. Typically I won't eat at the arcade but I did enjoy a free Papi Chulo Queso appetizer from my D&B rewards on my most recent trip and while it was missing a few ingredients at 11 PM on a Wednesday, the cheese had a strong cilantro flavor and went very well with our drinks. I do see that a few games could use some TLC like adjusting the aim on Elevator Action (another great game) but the staff seemed very attentive keeping everything clean and claw machines stocked. Any malfunctions mentioned by customers were addressed quickly by staff. The ticket redemption section had options I haven't seen at other D&B's and I ended up getting a few stuffed toys. They were assembling a new human crane machine which replaced their VR roller coaster, so it appears they are renovating to add even more entertainment options. All in all, a fun way to wind down after hitting IKEA and getting a dinner in the area, will be back many times in the future! read more

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My kids and I were looking for a fun way to beat the summer heat. Dave & Buster's did the trick. Right at the entrance we were met by an employee at a desk. She took care of all our gaming needs. She got us set up with a gaming card and took our payment. It was real easy. Once we got to the gaming area, I was impressed with the sheer amount and variety of games that Dave & Buster's offers. My kids are into racing. Cool. Do they like car racing, horse racing, motorcycle racing or ski racing? Are they into Mario Cart? Because Dave & Buster's had all of those options. And believe me, they did them all. Aside from racing games, Dave and Buster's have shooting style games, carnival type games, old school ones (like skee ball and basketball shooting), sports games, dancing games, various claws, challenge games, etc. My kids basically spent an hour and a half playing a lot of the different games. I was impressed with the game pricing at Dave & Buster's. I figured the amount I put on the card would last about 45 minutes. We doubled that. After trading our tickets in for prizes (I love that this is all done via your card and there is no need to worry about lost tickets or long counting sessions) we decided to get some food. The food was fine but a bit pricey. My kids liked the pretzels, mac and cheese and fries. They were not fans of the churros. There wasn't much vegan that I could order. Our waitress was very attentive, she refilled our water without needing to be asked and cleared our plates out quickly when we were done. My family and I will definitely return to Dave & Buster's for some gaming but we will probably eat elsewhere next time. read more

This was a really fun time on MLK day! We were able to get a reasonable game package that allowed play for a few hours and we stopped to also have food/ drink! Although at the end neither of us had enough for a prize lol read more

the wings was good i played arcade games too There was alot to choose and there is reasonable prices and there is Prizes This is better then chuck e Cheeses Also you can go to the mall too! i recommend going to this dave and busters read more

The first waitress that I had, she was really professional, took quite a while because the establishment was extremely busy. The food came and the appetizers were absolutely delicious. Sorry, I did not take a picture of those, but I did take pictures of the rest of the food that we ordered at the table. The only issue that I did have was with the Cajun shrimp pasta. It was supposed to come with shrimp and sausage , and when the plate came, there was no sausage in it. I contacted the waiter that I saw and asked him what was the reason behind it not being any sausage in the dish.He went back in the kitchen, and informed them that there was no sausage in the dish. He was told that the establishment was out of sausage. My Granddaughter wanted to add bacon, and the young man that was next to the table bussing the table said that he would look for the waiter. He informed me that I would probably be charged oh she's gone. It's a new one she gone. It's a new waiter, and he didn't know what was going on. . They really messed up on this order. I said to him it should be no charge because we were allowed to order this and on the menu it says shrimp and sausage, but when the food arrived, it wasn't the same dish that I ordered. About 20 minutes into the meal , a young lady came out with a cocktail cup full of bacon to put on the food. I couldn't believe it! I'm dying to get the bill to see what they charge for this cocktail cup full of bacon on the receipt. The manager did come out. I informed her of what happened and she's like "oh what do you want, a new pasta"? I said absolutely not, I just want to know that the bacon will be put on the dish and she won't be charged for it. Somebody called over the walkie-talkie, and she left She did tell me that there was a new server. He's the one that's going to be handling everything, and she walked away. I felt that was very unprofessional I don't even know what else to say. Well, it gets better! The waiter that waited on us was gone for quite a while so we ended up sitting at the table for almost an hour total waiting on containers, and the check. The waiter was told cash payment, he took the money, dropped $22 off to me with no receipt. He didn't come back for 25 minutes, and I had to ask another young lady to find him with the containers and my receipt. He dropped off the containers and a bag, and was gone another 20 minutes. Had to ask the same lady for my receipt. The receipt only reflected the food, not the 20% gratuity I paid. Waiter stated that he couldn't get the receipt to reflect the gratuity. Went to the counter, explained about the receipt, waiter was called over, everyone was puzzled as to why he did the receipt like that, he offered to give the $28 back, I told him no. Just needed my receipt to reflect what I paid. The manager Tony J. Asked how could he make it right, and he apologized for the inconvenience. He filled out the receipt and attached his card. This was not a good experience for me, but it's a plus that the manager realized it, and did his best to correct it. read more

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Man, i always have fun at Dave & Busters. It does not matter where in the world we visit them either. We stopped here on our trip to play some games, have a few drinks, and dinner. Cocktails are awesome here. My partner does not drink much, which is good, because she can be the driver of us going home lol. Anyways, we had dinner and fun here. I dont come here to drink anymore like i used to in my single days. Always fun here. Service was good too read more

We had fun. Went with a family with three kids, 11, 7, and 5. We had a blast. The venue was busy and loud on a Saturday afternoon. All the game machines seemed to be working, giving us all the games to play. The race cars were popular. When redeeming the points for prizes, I was impressed with the selection and quality of items. These weren't junky little plastic things. Items were stuffed animals, essential oils, sleep masks, neck pillows, candy, magnetic night lights, poker cards, balls of all sizes...lots of neat things. The dining area is large with a bar. The menu was burgers and sandwiches. There were lots of specialty drinks. We stopped for water and iced tea. I don't know the cost, but Wednesdays are half price day, and Tuesday is trivia night. Clean bathrooms and a family bathroom. This was a nice activity. read more

Thursday night after 8? Perfect time to go to D&B! Not a lot of people! There were only a few games that were either out of order or malfunctioning and should've been put out of order. I usually don't eat when I go to a D&B but I'm glad I did this time because the Pepperoni Flatbread hit the spot! Nothing fancy or major. It just did its job. The bartender was cool. It was something cool to do on a weeknight. read more

Dave & Buster's Baltimore - White Marsh - Strawberry Hennessey - American Near Me - Baltimore, Maryland

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Service - the absolute WORST service I have ever received in my 36 years of life. Service so BAD that I'm going to end up calling maybe the central office in the morning of 2/26/2025. My 22 month old baby girl and I stepped in to have dinner at 7:05pm. For 32 minutes NO ONE came to ask for our order. I had to walk to the bar and place an order. As I am making this review the time is currently 8:34pm and my salad just came in, not even the main dish, that's a 1 HOUR & 30 MINS WAIT. It's RIDICULOUS. This is a Tuesday night, NOT a busy night and a lot of empty chairs and tables. No excuse for such an absurd service. read more

Dave & Buster's Baltimore - White Marsh - Empty restaurant but almost 2 hours delay in service. - American Near Me - Baltimore, Maryland

Food was 5 stars. Great food and service. Fabulous waitress. We walked all around to find someone to put money on the card. For some reason we paid for food with credit but couldn't for the games. Finally found a nice gentleman staff and he told us to go back our waitress. Bathrooms need a little attention. The auto flushing wasn't working. Buttons to twist is on the right, y'all. read more

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Worst service ever 2 hours no food had to argue with the manager to just get a check. DO NOT EAT HERE PERIOD

The food here is absolutely disgusting. I ordered Sweet Heat wings and to my surprise they were dry, as in fried wings with some sort of season sprinkled on top. I thought maybe they gave me old bay by mistake so I asked the waitress and very snarky she said we don't sell old bay, you got what you ordered. So I attempted to eat the wings and they tasted as though they had been fried in shared oil. I couldn't quite put my finger on what that oil taste was but nevertheless I sent the wings back & ate the few fries that I ordered. read more

The Good: There were a wide variety of games to for our enjoyment--from basketball and air hockey to arcade shooters and racing and fighting games. Myself, my son, and my wife had a blast going from machine to machine swiping our cards and playing the selection in this arcade. The employee at the front desk was courteous, and the environment itself was clean with a friendly and positive atmosphere. We stayed there for an hour enjoying ourselves. The Bad: Nothing comes to mind. Judgment: Flawless read more

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This is honestly the first review I've ever written and most likely the last. It took over an hour for the food to come out and 3 tables sat down after us and got their food before us. Our food was cold, hair all over the place, and my burger bun was harder than a rock. I genuinely wish I could give this place -5 stars. You could not pay me to come back here. read more

I love video games! Who doesn't love playing Space Invaders and Pac Man on a giant, 10 ft screens?! Mario Kart, shooting aliens with a machine gun with your friends? Riding a motorcycle around a speedway? This girl loves it all! Came to Dave and Busters with some friends for a 3 year olds Birthday. The adults had just as much fun as the kids! Food was good, not typical bar food. One of my friends had Salmon which he absolutely loved! He's a chef for work so he knows his Salmon. Drinks and other food was tasty as well. Great large screen TVs, we came on Super Bowl Sunday. Social distancing was in place, Everyone was wearing masks unless eating. Service was meh. It took a very long time to get refills on water and our check as we watched our server sit down and chat with her friends. The manager who stopped by each table was very nice and a great touch. Dave and Busters, you had me at the video games! read more

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The service was horrible! We arrive around 10p for happy hour & there were 11 guests including us. Walking in we sat prior to other guest and still received out drinks and food AFTER the guest the arrived after us . Ikea was the bartender and he neglected to introduce himself as well as make our drinks properly! After sending them back he proceeded to not accommodate and ignore us for the rest of our stay . It was an overall bad experience and they need to do better! read more

I must post a review that is much contrary to those that have posted before me.. it is so true that sometimes you must try things out for yourself. I read the reviews about this place and never wanted to give it a try. Today was game day and I wanted to go somewhere for good food and fun. We were going to go to Buffalo Wild Bills which I go to often but I decided to hop next door to Dave and Busters. First impression is lasting impression. The facility was nice and clean, the employees were quite friendly and welcoming, our waiter was excellent with giving suggestions on food to try, and he was all around accommodating. We ordered the chicken quesadilla's for appetizer and those were delish. I ordered the buffalo wings and sliders(picture below) for my entree and those were delish also. My sister ordered the ribs and wings and she was pleased. I can not speak for all Dave and Busters but this one does not serve typical "bar food" They had plenty of tv's and it was a all around good experience! read more

Dave & Buster's Baltimore - White Marsh - Wings and cheeseburger sliders :) - American Near Me - Baltimore, Maryland

Food is surprisingly good... was expecting Chuck e cheese quality but received restaurant quality. The games are super fun with lots of variety. One even provided a photo op... read more

Dave & Buster's Baltimore - White Marsh - My son loved the Ghostbusters game because you get to use a proton gun - American Near Me - Baltimore, Maryland

On a hot Sunday afternoon we took the grandkids to Dave & Buster's in White Marsh Mall since it was too hot to go to the park. Most of the games were for older kids or adults, but they still had a good time. The games are pricey, but we ended up with enough tickets to buy some decent toys afterwards. We ate lunch in the restaurant which was very clean including the restrooms. The food was very good, came out hot and we had no complaints. Our waitress Aliyah was excellent, courteous and attentive. Also, Kyle gave us outstanding customer service, making sure we were having a good experience at Dave & Buster's. I will definitely go back again and would recommend D&B to anyone that enjoys this type of eating place. read more

Just went for a nice drink and a bite. Went in the middle of the week a lot of social distancing was going on some seating was blocked off to regulate how many people come in. Our server Tempest soo fabulous checked on us brought whatever we needed and had the greatest customer service we got some alcoholic beverages which were strong I loved it. Got the truffle fries they were hot and crispy. Great little place to stop by with the family but almost every bathroom in the woman's bathroom was flooded like I walked past 10 stalls that were blocked up smh. But other than that it was good read more

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While we normally come for just games, their food is actually quite good. While there are many unhealthy items, there are a few healthy ones too! My sons loved their chicken and waffles and burgers. My husband enjoyed his burger. We didn't care too much for the East fondue as the beer taste was overpowering. The staff is always nice and the place is kept clean. My only issue is price. It does help to join their email list for coupons and to come on Wednesdays when games are half price. read more

Dave & Buster's Baltimore - White Marsh - Mashed potatoes with cheese, ranch, and bacon and then fried... a little greasy - American Near Me - Baltimore, Maryland

This Dave and Busters is located in the White Marsh mall and is huge! I loved the smoked california turkey melt sandwich. So delicious. The food was better than I expected. A great place for a group of friends to come together, enjoy a good meal, and play adult arcade games afterwards! read more

Dave & Buster's Baltimore - White Marsh - American Near Me - Baltimore, Maryland

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Super Soft Opening Event. Very delicious buffet offering. Faves? Shrimp skewers, Caesar Salad, Sliders and fried shrimp. Drinks while here? The Strawberry Patron Luxe was super tasty. As was the watermelon margarita. I loved the television screen set up. Amazing for game days. The staff was super helpful, happy and efficient. The games?! They have everything imaginable. Great fun for kids young and old! A great addition to Whitemarsh Mall. read more

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Basic basic basic! Wings were fried too hard, my soda was flat, Service was trash. Still don't know my servers name

Great place for the family! I love the wings and the service as well. Weekends weren't to crowded, plenty of space.

I always get the same meal at Dave and Busters but a different location. I went to the White Marsh Dave and Busters on my bday December 31 and got take out for my bday. The salmon with rice pilaf and vegetables. It seemed like the kitchen decided to skimp me out of food there was barely any rice and vegetables. The salmon was good always is but they should not skimp on take out orders. When I have this meal in the restaurant it's always on point. I've noticed that when you get take out from places they don't take the same care. read more

Dave & Buster's Baltimore - White Marsh - This is the way I received my meal from Dave and Busters White Marsh. - American Near Me - Baltimore, Maryland

Maybe it's the fact you can order online from the table. The waitress we had came by a total of three times. To let us know we can order online or from her, drop off drinks, and drop off food. The drinks took a solid 10 minutes to be dropped off. Long enough that I checked my email twice to make sure I had drinks on the receipt. We never received silverware, and the only napkins we had were the drink napkins. Even if my whole intention was ordering online. Maybe it is better to sit at the bar to at least have interaction with staff. There was a group of five just hanging out at the end of the bar. Maybe it is just the way it is with the order online from your table business but at least you can have more than three interactions with staff. read more

This was the WORST experience I have ever had in Dave & Buster's Arcade. I arrived at 8200 Perry Hall Boulevard around 6:30pm. I walked through what I believed was the Macy's entrance and entered Dave & Busters on the side where the escalators are near some massage chairs. I waited with half a dozen customers for nearly five minutes at the front desk. NO EMPLOYEE was in sight. I needed to reload my powercard. So I started walking through the Dave & Buster. I saw plenty of Customers, but NO STAFF after walking around a few minutes. I was wondering what was going on.  I walked all the way back to the Prize Store (Gift Shop) and saw a young staff lady there texting on her cell phone. She was so busy on her personal phone that it took her half a minute to realize I was standing directly in front of her waiting to be served. She CLEARLY was not enthusiastic about providing stellar customer service. She was not necessarily rude to me per se, nevertheless, she was clearly distracted by her personal texting. She should be re-trained immediately on how to put her phone away and prioritize customer assistance.  I was able to reload my powercard for $25 plus $6 for the virtual reality attraction. I went to the Virtual Reality attraction and again no staff were anywhere in sight. I pushed the red service button several times and waited over five minutes and no one came to assist me. In frustration I began to walk around and saw several staff standing around talking about the Washington Redskins football team. I was appalled. When I told one of the young staff men that I was waiting at the virtual reality game for several minutes he replied, "I didn't hear it because I had my headphones on". THAT'S EXACTLY MY POINT! WHY are your headphones on in the first place?  I finally got to experience the virtual reality but the sound was FAR too loud in my headset. I took my headset off midway through and asked if he could turn the volume down in the headphones a little. He said he did not know how to do that. So I got frustrated and told him to let me off. When I asked for my $6 refund, I was told that he did not know how to process the $6 refund. I immediately requested a manager.  I waited in the giftshop for a manager and decided to get some candy while I waited. I noticed the candy I was going to get expired "August 2020". When I informed the young staff lady (texter) about this, she said "it's bad, but I just work here". I spoke with the Manager "Kevin" and explained to him everything that happened during my visit tonight. His response was definitely defensive and riddled with excuses. I was stunned that he also told me "Just because the candy says sell by August 2020 doesn't necessarily mean it's expired". At that point I was DONE. The staff at this place is grossly incompetent and lazy. It was my first and LAST time at this Dave & Busters. What a terrible customer experience. It's as if no one cared. I'm going to post my review on Yelp.com and report this to Dave & Buster corporate. Especially regarding the expired candy. No one cares here. It's a shame too, because the place has so much potential. I won't be back. read more