Excellent Customer Service. Polite. Respectful. Patient. Understanding. They were more than willing…read moreto work with insurance but my insurance ended up thinking they wouldn't because they didn't change the rates on the document on their end before sending it to my insurance company. Which this whole deal that I had to deal with was because of my insurance and not the shop themselves. I dropped my vehicle off November 18th and got it back on December 13th. Again, not because of anything the shop was doing, all because of my insurance. The soonest moment I'm able to, I will be switching insurance companies. I had been backed into in September and so my trunk got all dented in. Both Office People were excellent! I didn't really speak to the mechanics or anything but they did a great job as well. Paint is perfect. Looks like nothing ever happened!

They gave me a collision repair quote last week, and when I called to schedule a for repair, they…read moretold they don't do body repairs anymore. Why would someone go through the quote process with me if they stop doing those repairs a few days later? Kinda shady

Excellent Service along with great personal advice about what would be the best repair service to…read moresafely put your injured or sick vehicle back on the highway to live a longer life. They really do take their time to inform & educate their customers. The guarantee behind the sincerity to do the best repair & service to their customer's is something that has been trusted since they have been in business in this remote rural area in Patrick County located on Heidelbach School Road approximately less than a quarter mile from the intersection of Union Bridge Road 623 which is 3 miles north of Fairystone Park. Thanks for such service Y'all !!

I've been coming here since June last year. I love how thorough they are. They seem honest and…read moreactually care. Also their prices are very reasonable.

Very satisfied with their services since my first visit 6 years ago. I use them for all my regular…read moremaintenance like tune ups (spark plugs) & flushes too big repairs like timing belts and a lifter and valve problem I once had and have always been very happy with their work. I have used them for all my family's vehicles and they have never disappointed. I have been a Norman resident for over 27 years

Absolutely would not recommend…read more About six weeks before my daughter's college graduation, she took her Jeep to K&S for repairs. Unfortunately, what should have been a straightforward repair turned into weeks of frustration. Each time they told her the vehicle was fixed, she would pick it up only to have warning lights come back on or new issues appear within a day or two. This happened multiple times. The second-to-last time they returned the vehicle, the Jeep overheated. She immediately called K&S and was told to drive it back to the shop. They later admitted they had failed to reconnect the engine coolant hose during the repair. After correcting that mistake, they once again assured her everything was fixed and sent her on her way. About a week later, just before driving six hours home after graduation, the Jeep began making unusual noises. She called K&S again, and they assured her they had thoroughly checked the vehicle and that it was safe to make the trip. They told her the noise was nothing more than a faulty fuel sensor. Once she returned home to Austin, we took the Jeep to a highly respected Jeep-only repair shop for a second opinion. Their inspection found that while K&S had performed the repairs, the areas they worked on had leaks, and in multiple instances aftermarket parts had been used instead of Chrysler/OEM parts. They advised that the repairs would need to be redone correctly. My husband then went to the shop personally and asked to be shown the issues. He confirmed the leaks in the repaired areas exactly as the mechanic had described. After spending more than $5,000 with K&S, plus the cost of a rental car while the Jeep was in their shop for approximately six weeks, we are now facing another $3,000 to have the repairs redone. We contacted K&S hoping they would stand behind their work. Their only offer was to contribute $700 toward the repair bill--but only if we returned the parts they had originally installed. I understand that diagnosing mechanical problems can sometimes be difficult. However, repeatedly returning a vehicle as "fixed" when the problems continued, failing to reconnect an engine coolant hose that caused the Jeep to overheat, and then declining to stand behind the repairs after another qualified Jeep specialist identified multiple issues is extremely disappointing. It is now mid-June. After six weeks in K&S's shop, more than $5,000 spent on the original repairs, additional rental car expenses, and another $3,000 needed to correct the work, we are still dealing with the same underlying problems. Based on the other review on here, it looks like there's enough to warrant a class action against them. I really wanted this to be a good experience because I know it's a family owned business, but not standing behind their work is unethical.

Super place to go for vehicle repair help, fast and reliable…read more not open weekends, near the interstsate

Our "go to" vehicle experts for more than 30 years! With the highest level of mechanical knowledge…read moreand integrity Master Tech cannot be beat!

I dropped off my car and asked to be called about my repairs were needed within my budget. I…read morealready had a quote on one of the things needed, but wanted to get a secondary pricing. They fixed what they wanted to, left half the work undone, didn't call, and kept my money. A $400 repair (previously quote) and $27 part cost me a grand. They used to be great, but it's another ripoff mechanic shop now.

I'm a big fan of Luke and A-1 auto. I've used him several times. This week, I took my car in with…read morean estimate from Jiffy lube for replacing my shocks and asked if he could beat it. Not only did he get my car back to me with new shocks 24 hours later, but he beat Jiffy Lube's price by 25%. Luke has my business for the foreseeable future.

So I bought a van from an out of state dealer and I had them meet me at Profix when they brought it…read moreto me to sign papers because Profix will do check up on the car for $140, make sure I'm not buying something with hidden damage or issues. Philip was AWESOME and took care of me, showed me where there may have been damage and gave me a full report in an hour. Not only that while I was on the call with the sales rep from the out of state dealer negotiating based on what Philip and his guys found, Philip actually went out and double checked something on the car and gave me his thoughts while negotiating. I wouldn't have bought the car without his help. And he let us sign the papers in the waiting room, even printed out some copies of paperwork from the out of state dealer to help us. All this to say, in my experience they are honest, well priced and very helpful. If you need a trustworthy, go to auto shop, this is it. Rylee also is awesome and has always taken care of me and gotten me asap, and has great knowledge.

We had to have our car towed to the shop and they made sure to keep us updated on the repairs and…read morewere incredibly honest and professional. We will be taking all of our cars here in the future!

Was pleasantly surprised by the friendly quick response. Had my car in, repaired and out so fast…read more Very reasonable price. Definitely will be back if needing car repairs again lol

Refused to look at a car because he didn't "want to." That sounded like a completely insane…read moreresponse so I asked to clarify if they were too busy, but no, they confirmed he literally, in fact, just "didn't want to do it." So, I guess be careful going to this shop because you're at the whims of if Jeff or whatever *feels like* looking at your car on any given day.

With a family vacation days away, we started noticing some concerning issues and needed our vehicle…read moreto be absolutely safe and reliable. After visiting three shops in Moore--each telling us it would be days before they could even look--Beneficial Automotive immediately rose to the occasion. The moment I walked in, Kyle stepped outside to assess the car, quickly identified the problems, explained them clearly (so helpful for someone not mechanically inclined), and provided a fair, transparent quote. The repairs were completed the very next day. What stood out was the combination of urgency, expertise, and genuine care. Kyle's responsiveness turned a stressful situation into confidence that our family could travel safely. Exceptional value, exceptional service--I'm grateful and will be a loyal, repeat customer. Highly recommended.

Replaced all brakes short notice for me. They did not have to do this. I've been going to them a…read morelong time with every car we've ever owned in the family to include my children's vehicles back when they were in high school. 15+ years they have never steered me wrong. They could always take my money and be dishonest, but they never are. They have a comfortable waiting area as well. I will not take my cars anywhere else. I referred many people I've known and strangers within my neighborhood on FB and they're never is a complaint. Today they fixed my tire pressure light that I was trying to fix Myself with no luck and after the job today was done my air pressure light was fixed as a courtesy apparently. I appreciate that very much. They always go out of their way to do right!