Between my boyfriend's car and mine, we have spent time with at least four different Dave's truck drivers since Jan 1 2018. Everyone one of them has been so helpful and gone above and beyond to make us feel comfortable and calm in a really stressful situation. My day of dealing with my car's nonsense could have been so anxiety-inducing, but the three men that helped me out were just the best so it helped keep me stress free. Highly recommend! read more

Called because dead battery,,,Will arrived to help us..He was warm, pleasant and so helpful......Will certainly use them again Thank You read more

They provided great customer service and they got to our vehicle quickly. Zach went above and beyond to get our car started and we saved money by not having to get it towed. Very reasonably priced and I would definitely use them again in the future if needed. read more

The only redeeming thing about my experience with Dave's was that my Tow truck driver admitted it was his fault my car was scratched and they (Dave's) paid for the repaint. The day of the service was one of the worst experiences I've ever had. It's never fun to have your car break-down, but my alternator went out and I called AAA. They sent Dave's out, quoting me 1 hour for the tow....and hour later I received a call from Dave's quoting me another 30 mins. 30 mins later I received a call saying the driver was 10 minutes away. 15 mins later the driver called and said he was 10 minutes away. Needless to say, 2 hours later (when I was originally quoted 1 hr) was when they showed up....THAT IS NOT THE BAD PART. Once my car was up on the rollback (and I was riding along with the driver to my dealership), the driver got another call, to go in the OPPOSITE direction and pick-up another car. That car, had 2 flats so it had to be put on the roll back...my car was lowered off and then put up in the pull-behind (ALL WHILE I WAS JUST SITTING IN HIS TRUCK). It was because my car was on the pull behind that it was scratched-up. Thankfully, the driver did own-up to it being his fault (he was very nice about it) and after a few conversations with my husband the owner at Dave's agreed to pay for the fix (they originally wanted us to go to "their guy" but we said we would have to go to our dealership --- and they finally agreed). I would never use them again, because of this experience, but I do appreciate them owning-up to their mistake. read more

After haven given the address and parking garage. All details were provided. Nonetheless we had to wait until the truck arrived, and then told that the truck could not maneuver in the parking garage and they simply hung up. Poor service, poor attitude, simply rude. Run away from this company. read more

Should have listened to the reviews. Called at 9:15am to get a tow; was told it would be an hour. Two hours later with no truck or call, I called back - was told it would be yet another 45 minutes. I hope I am not still here in six hours... Would have appreciated an update since they did take my phone number. Will update and upgrade if the eventual service is good. Update: tow arrived 10 minutes after posting; very professional and effective; would mainly recommend working on presenting more accurate pickup times. read more

Dave's Tow-A-Way gave us the worst service we've ever had. We had a flat tire as well as some engine trouble (I won't bore you with the technical details as to how this happened, but they happened simultaneously) in the middle of a Sunday afternoon. Dave's showed up to take us to a repair center. The driver had his fiancee in the car (unprofessional much?) and bragged about what a great company Dave's is, and how they have a monopoly on the market (who cares?). When we arrived at the tire center, it was closed. The driver did not attempt to put on the spare or give us a jump, per our request. He also did not offer to tow us to an open store. Instead he unloaded our car, told us he had to go, and drove away before we had any say in the matter. This closed tire store was at the end of a scary-looking street by the side of the freeway (scary= abandoned, desolate, good place to get mugged) - not a great place to be left alone with a broken car. We had to call a different towing company to get us towed to a store that was actually open. Dave's is officially the worst. Call ANYBODY else. read more

I'm so happy for Kenny, Bill and Dave. I feel so badly for Marisa though. Yikes. I'm sure Dave's has other very awesome people that work there. And I'll even say that everyone has a bad day but... Dear Lady Dispatcher, Please don't say you're sorry I made an "assumption" because you told me I'd get a tow truck in 20-25 minutes so when I called 10 minutes later to ask for a specific ETA (btw, I had to follow-up since you were already 10 minutes behind the initial ETA and the garage was going to stay open for us to drop off the car), you hadn't even located a tow truck and stuck to your 20-25 minutes - "it'll get there when it gets there attitude". You even told me to sit patiently in my house since I was safe. How you had to take care of the elderly, or the people with infants or children in the middle of nowhere/dangerous freeways, how one of your drivers had gotten in a car wreck, etc, etc, etc. First, I didn't assume anything. You told me how long it'd take, which wasn't even accurate, and got upset when I called you out on the fact that no one was coming any time soon. Second, I wasn't comparing myself to anyone in danger/peril/urgency and was terribly sorry your driver got in a wreck. I just had to know the timing of things so I could call someone else in the car service industry (your peer) and not have him wait unnecessarily. I let you go off on a rant, even though I'd had a miserable day myself. I calmly (hooray for me!) told you I didn't want to upset you and to go ahead and get me off the schedule. I did tell you straight up you were being rude. I'll add that you were incredibly unprofessional. Yes, everybody has bad days. I'm hoping you had one or else that was really bad. But should I tell you about my specific current situation and how you're not the only one dealing with X, Y or Z? The difference, Lady Dispatcher, is that you are the face of the company. You're the one in a customer service position. If you can't get a hold of your emotions, then please let someone else field the calls. It's not fair to "Dave". If it's your business, then perhaps you need to delegate some. We've been self-employed for 20+ years and know. I hope you are otherwise a very nice person and maybe feel badly about what happened. Sadly though, I had to ask for a different tow truck company which will surely be on time and have a better personal interaction with me. read more

Worst tow company. They had me wait for over one hour to get the service and I called three times to ask where is the driver. Finally they told me that the have to change the original driver without even letting me know. Never had such a bad experience before! Will NEVER use this company! read more

I called Dave's Towing yesterday for a vehicle tow. I was told that it would be 45 minutes to an hour wait for them to arrive. After an hour and a half I called and asked about where the truck was. I was told they were at a location I could easily get to in 15 minutes with a working vehicle and would be there in 20 minutes. I told the dispatcher that I was trying to get my vehicle to a garage before they closed at 5pm and to please convey the message to the driver. Another 30 minutes passed and I called again. This time the dispatcher was rude to me and told me that I don't understand heavy traffic. When I first called it was 2:45 in the afternoon and we don't have that kind of traffic in Durham. The truck finally arrived well after 5pm and there was no apology for the wait. Instead I had to stand around for another 15 minutes waiting for the dispatcher to take the driver off of hold so they could run my credit card. Unless you don't mind sitting broke down on the side of the road in the blazing heat for 2.5 hours I'd call somebody else. read more

These guys promised to be there within a certain period of time (70 minutes) and then they called to say that they decided to tow someone else first. Stay away. read more

I called Geico for a tow, and they arranged for Dave's. I saw the poor reviews, but thought that the negative experiences were probably not as common as hinted by these reviews. Gave them a heads up about the tow the day before I needed it. No point. Unfortunately, I got stuck in the same trap as the other reviewers. Initial 60 minute wait + "just another 25 minutes at most" + "another 15 minutes" +.... Their promise of ever showing up disappeared into the same disregarded oblivion where their business will eventually rest peacefully too. read more

Try to avoid this establishment. They work with AAA emergency towing, so you may end up with them. However, do not agree to tow to their lot. They will not let you to take your car out on weekends. They will try to milk you as much as they can before releasing your vehicle. read more

Great customer service!!! Was told it would take 30 minutes to arrived. They got there in 15! And they gave me a ride since I was stranded with no wheels! Thanks! read more

AVOID AT ALL COST. This place is an absolute shit hole. The "office" and storage facilities are better described as a meth lab posing as a junkyard. They also demanded cash only despite having signs saying they accept checks and a card reader visible on the front desk. read more

My review of Dave's Tow-Away was not based on their service but rather on my experience with one of their trucks. I was driving on a narrow, winding, two-lane road with a speed limit of 45mph. I was suddenly startled to see a Dave's tow truck passing me in a double-yellow lane area, at a speed that exceeded 60 mph. No turn signal or beep. The driver had to slow down because there was another car in front which prevented him from passing. After turning onto another road, the Dave's truck finally passed that car at an excessive speed and once more, over A DOUBLE YELLOW LINE. Again, no turn signal. I realize that when there is a wreck, the wrecker needs to get to the scene as quickly as possible. But to speed, break several laws and endanger other driver's lives is unacceptable. read more

The rudest most unprofessional company I have ever dealt with! They are on Durham Police's rotation list...so if they get a call from DPD for a tow they will divert to that call! They are also on AAA rotation list and just make up arrival times to keep the call. This is a Fact! Their first eta was 47 minutes at 6 pm, then 20 minutes at 7 pm, then 10 minutes at 730pm, the driver arrived at 804 pm. When I called Dave's directly To ask if a driver was actually on the way, I was told, by a male, "that's what AAA told you", " we have 90 minutes to respond"! I asked that he put on his customer service hat and talk to me, he did not and I told him he was rude and he hung up. Because of the work I do, I would understand him hanging up if I was loud and rude like him, but I was not. I only tried to explain why I was calling to make sure a driver was actually on the way. read more

The customer service my husband and I received was completely ridiculous. We called our insurance agency who stated Dave's towing had the quickest turn around time. They ensured us someone would be there between 45 minutes to an hour. We made that call at 4:45 pm. By 6:00 pm we called again and the very rude person who seemed bothered by the call stated we were next on the list to be dispatched. At which point I asked so you mean to tell me we have been sitting here for an hour and he hasn't even been dispatched when we were told at most 1 hour. She showed no remorse but stated she could not guarantee a time. By 7:00 pm we are still waiting and call again, we get another rep who put us on hold and stated she contacted the driver and to expect a call shortly. By 7:45 we called again and the first rude representative ignored my husbands call 3 times. We decide to call on my phone and she picks up on the first ring. He states he tried to call 3 times and no one picked up. She says "That would be because I'm covering the phones by myself" no apology. She states she would try to call the driver again because he should have called by now, at which point my husband asks for the drivers number to call personally. She gives it to him, he calls and the guys states he never received a call for a pick up and would call him back. He called back and apologized, stating they were using a new system and he was 4 minutes away. By 8:15 pm we were finally ready to leave. I would not refer this company to anyone. Although we certainly appreciate the driver who was honest with us, being stuck for 4 1/2 hours is ridiculous. The customer service was completely horrible. We voiced our concerns with our insurance agency so I'll be surprised if Dave's towing actually receives payment for that because if it were left up to me they would not get a dime out of my pocket. read more

Called AAA for a flat tire change and Dave's was sent. I wish I would've gotten the gentleman's name who came because he was friendly, polite, respectful of my vehicle (careful not to scratch, get dirt inside,etc). I couldn't have asked for a better experience considering I was dealing with an unexpected flat. From the time I called AAA until the time my tire was changed was around 45 minutes. I was thrilled with how quickly they got there. read more

Had fluid leaking from my car and he helped diagnose the problem, drove me to the shop, and then offered to drive me home! Perfect gentleman! These guys are great! read more

Although the wait for the tow truck to arrive was longer than I'd hoped, it was in the ballpark of what I had been told to expect. The driver - I believe his name was Stanley - was pleasant, courteous, and helpful, both when he was working on the car and during the tow to the rental agency I had rented the car from (he gave me a ride because the Lyft driver who was supposed to bring me there never showed up). If I ever have the misfortune to need a tow again in the Durham area, I would be glad to use this agency again. read more

My husband was having an issue with his car starting. We had made an appointment to have the car fixed but needed to get the car to place. Our tow driver Alex, called when he was en route. He even offered to give a jumpstart if that would help. Very friendly, professional and polite. Glad that our insurance company called these guys. Thanks Alex!!! read more

I had a bad experience with this company. I called AAA for services because my tire went flat on I-40. The driver came within 30 minutes, which was good for me. I gave him my wheel lock key to take my lug nuts off and he said it was too dangerous on the highway to do this type of service so he suggested we go to a parking lot for the change. By this time, he had started to unscrew my wheel lock. He never gave me the wheel lock key back. The guy towed me to Raleigh and I didn't realize I did not have my wheel lock until I got to Firestone. After being dropped off at Firestone, I called the guy within 15 minutes, he denied having my wheel lock and refused to come back. I called AAA to file a complaint, and I called the company. The company denied the having even touched my car. This was handled in a very unprofessional tone and I would not recommend anyone to do business with this organization. read more

My USAA service sent Dave's Tow-A-Way out today when my battery died. Cameron arrived on time and took me straight to an Advance Auto so I could get my car restarted. He even stuck around to make sure Advance Auto had the battery I needed in stock before leaving. Getting towed is never a fun experience, but this was about as painless as it could get. read more

The reason I have time to write this review is I am currently waiting on a tow truck from your establishment. I have been waiting 2 hours and 8 minutes in mind blowing heat of 105 degrees. My eta from your company was one hour. After an hour passed I waited ten more minutes and called you back. I was told it would be another 20 minutes. After an hour and half I called back was told minimally it would be at least another hour. Never did you call me to ask if this was ok or if I could wait I did however explain I had been waiting in the heat for two hours and asked if I could leave and was told no. 2 hours and 30 minutes Jane passed and I now am told you just don't have a truck and I will have to get someone else. Are you serious. What kind of customer service is this. You are by far one of the worse companies in Durham possibly the entire state read more

My son was stranded in Durham and needed to get home. This is the tow service my insurance uses. When asked for a printout or email or where in their policyi could find the rate for overage mileage I was right cut off and directed to a supervisor, Austin, who was even more rude. He told me if I wanted more than a hand written receipt "that just ain't gonna happen". He's said $4/mile was the rate and that was policy. I asked if I could access said policy anywhere or get a printout of the rate. He then asked if the car was loaded yet as if to insinuate that he would leave my car and my son in Durham since I asked for a printout. Disgusting customer service. read more

I have to agree with the others. Horrible experience. Fortunately, my truck died at a place of business so I was not in the road. That is the only good thing I can say. Like the others, I waited for hours after repeated promises that the guy was on his way. In the dark - with a dying phone battery. (It was not dark when I called- this was 4 hours later). The guy drove past me twice so I called the dispatcher and told her he was there but driving by. I had to go out to the street and flag him down - he was pissed my phone was dead so he would have to use his own to check in with AAA, would not speak to me - though I was trying to help him figure out how to get the truck onto his flatbed - put the truck on backwards -which he told me was bad for the truck and then, when we finally arrived at my home at 11pm, he lost control of the truck while unloading it and hit a stone in my drive I had tried to warn him about. This was the second very bad experience I had had with Dave's - the other was equally bad - but the rudeness not quite as...and by the time they arrived that first time my secretary was with the car because I had already left after waiting 2 hours and she had called another company. I'll give them one thing...they ARE consistent!!! read more

Horrible. Left me stranded for hours while promising to show up over and over. Not to be trusted when you're in a pinch.

My car was hit in a parking deck where I work and I was unable to drive it because the fender was rubbing the tire. I had dealt with my ins co as well as the other drivers ins co. My ins arranged for Dave's Tow-A-Way to tow my car to my parents house to wait for the appraisals. Dave's Tow-A-Way was 3 hrs past the time I was told they would be there and each time I called I was given the run around, given different excuses and told a new time. This isn't even the bad part. They finally showed up and towed my car. 2 hours later my car still had not been delivered to my parents house. So I called Dave's Tow-A-Way again and was told "your insurance didn't approve the tow so we put it in our storage facility." No one called me even though the tow truck driver AND Dave's Tow-A-Way had my cell number. I had to then call my insurance adjuster, she had to call Dave's Tow-A-Way to correct the issue. My ins adjuster DID NOT tell them not to deliver it. I have in writing from the adjuster that the address I provided was in fact approved for the tow. When my adjuster called Dave's she was told "they would take care of the issue tonight." That was not a good answer for me, since this is technically grand theft auto. I DID NOT approve for my car to be placed in their storage facility. NO ONE called me to inform me - they just put my car in some unknown storage facility (which they refused to tell me where it was located) and was going to leave it there for who know's how long. THIS IS A TERRIBLE COMPANY. DO NOT USE DAVE'S TOW-A-WAY UNLESS YOU WANT YOUR CAR STOLEN! read more

Called at 12:15 and said that would arrive in 30mins. Called around 1:15 to see where the tow guy was - lady on the phone said he is on his way but had to make another stop. Didn't apologize for the inconvenience at all! Now, common sense would have told you to call us and let the customer know there was a change in the schedule. We do have other things that would could be doing. Guy doesn't show up till 2:10. PISSED OFF! However the tow guy was very nice - thats the only reason why I gave them another star. Will never recommend to anyone. read more

Conclusion: unreliable towing service, poor customer service. Needed a tow for my wife's car. Called and they said it would be a 45 minute wait. OK, fine. I waited 90 minutes and called again and was told, "7 or 8 more minutes." I waited another ~20 minutes and called AGAIN and was AGAIN told, "7 or 8 more minutes!" The truck finally showed up ~10 minutes after that. I asked the driver what took so long, and he just said, "we're busy." I talked to the dispatcher and she said, "I'm not sure what took so long, sometimes we get busy and other calls come in." Which sounds to me like they either forgot about me or intentionally left me hanging when other calls came in. I tried to follow up with the supervisor to express my dissatisfaction and ask for a refund. It took several calls, each time with a promise that "somebody will get back to you," or, "we'll look into it and let you know what we find." Finally about 3 weeks later, I got the supervisor on the line. I explained that I was unhappy that I was left waiting more than 1 hr longer than I was told, and I politely but firmly asked for a small refund to compensate me for my time. He gave a mediocre apology but refused to offer any kind of refund, saying, "we have lots of people who call to complain, so if I gave a refund to you I'd have to give refunds to all of them." I told him, "OK, but I think it's only fair that I tell you that I'm going to leave negative reviews for you online," to which he basically said, "ok, you do what you have to do." If there's anything good to say, I guess it's to their credit that they did take the car to the correct destination, so that's something... All in all, don't go to Dave's Tow-a-way in Durham, NC. Having to call a towing company is rarely a positive experience, but I think there must be better ones out there. read more

HORRENDOUS EXPERIENCE!!!! Called AAA and they sent THEM! At 1st the guy was nice. Everything seemed very professional, minus taking a long time to show up. It was my birthday and I was easy going and trusting. The pleasant experience quickly turned to disappointment. The guy from DAVE'S TOW AWAY damaged the paint on my car w the car jack handle. In the midst of dealing w AAA in regards to setting up a tow, trying to figure out the game plan for what to do next, and just letting the guy do his job, no one noticed the damage. It wasn't until after the guy had left when I walked my gf to the car the I noticed the chipped paint. Figd it was an honest mistake. We filed a claim with AAA. The next Mon a lady called from DAVE'S TOW AWAY, very aggressive sounding. I sent her pics of the damage and she was like "we use aluminum poles, not steel, that couldn't have been us". Said the person that normally handles these things is on vaca and it would be a week till they could do anything. The following Mon a gentleman called. Asking what happened and said he saw pics and was so focused on it being a hole, that he kept talking and not listening to what I was saying. He said, it would take force and that someone would have heard/felt the impact to make a hole ". I said yes, but it isn't a hole is just broken paint. Doesn't take much to do that. I finally realized I was not going to get anywhere w them. We filed more claims w AAA, which prompted DAVE'S TOW AWAY to call my gf, the policy holder. The guy was very rude to her and claimed he and I came to an understanding that it was impossible that they did it it. Which IS A LIE. But considering that in dealing with them this wasn't the 1st fallacy, I want surprised. In conclusion, DAVE'S TOW AWAY is unprofessional, unwilling to own up to actions done by their employees, untrustworthy and useless. If AAA sends them to you make sure you keep your eyes on them so that when they damage your vehicle you can have eyewitness proof. read more

My car battery died in a parking lot next to the Friday Center. Called my insurance/roadside assistance company to send a tow truck for a jump. The driver was able to find Friday Center Drive but apparently not the parking lot smack in front of the building - he called my cell and reamed me out for not being wherever it was he had stopped. Barely let me get a word in edgewise to tell him where in the lot I was; I finally told him to forget it and hung up. Moments later, as I'm calling insurance co to ask for another truck, he magically appears, almost vibrating with hostility. I told him to leave and was very grateful two friends appeared to wait with me until he did. Asked my insurance co to take them off their list of vendors. Pretty unsettling experience and appallingly unprofessional behavior. read more

Recently had a tow performed on the afternoon of 09/15, via my insurance company roadside. I had no contact with the office or dispatch of Dave's - so I honestly cannot comment on that side of the company. I can offer that their recovery specialist (Steve) arrived on time with a decent rig, was polite, and easy to get along with. If my experience with Steve is common for Dave's, they are surely worth a try. read more

Ehh. It took them 70 minutes to respond via AAA. Other than that, the service was fine.

If I could give 0 stars, I would. First of all, customer service must not be what is needed for a position there. Long story short, my vehicle never showed up at my preferred dealer and no one could tell me where my vehicle had been towed. Tammy states that my insurance company told her that a certain Cadillac dealer was listed as my preferred dealer, and for one, it was not my insurance company but On-Star. I called On-Star to verify what dealer was listed as my preferred dealer and it was the same dealer that I have on file, which they state that they told the towing company. I also stated to the driver which dealership it needed to go to. Now, I know that anyone can make a mistake and that is not the reason for this review. Tammy was rude and continually tried to over talk me, when it was my vehicle that was not where I thought it was. Instead of her being understanding, she just kept stating that there was nothing she could do until she spoke with the driver that was off. It was not until after my third call that she told me what dealership it had been delivered to. All of this could have been avoided, if she had been a little understanding up front. It was not like my skateboard was misplaced ........................... read more

My car broke down on highway 751 and I called AAA. I got Dave's Tow-A-Way and their response was much quicker than the estimated 45 minutes. Jimmy showed up and was nice, respectful, and understanding. I would highly recommend them. read more

These people really suck. Schedule a tow for 8 am. two hours later and four phone calls late -- still not here. Every time I call you get another excuse as to why they are not here yet. DO NOT USE IF YOU WANT YOUR CAR PICKED UP THE SAME DAY!!! read more

Great service, very polite, quick and helpful. My BMW battery died and I couldn't jump it so called to have it towed. The guy who came was very nice and very helpful and tried to jump it several times to make sure I wasn't towing it in vain. He was very knowledgable, and brought extra-long cables to reach my parked car. Was very efficient, I would HIGHLY recommend Davie's to anyone. The car was stuck in park, but he was able to tow it anyway, and dropped it off at the dealership. read more

Terrible experience ever! They lost my key during towing, damaged my car, and insulted me for driving an old car! Bitch Tammy Vincent!