We were referred here by my son's doctor to investigate an issue. Medical appointments are never…read morefun with little kids, especially when the doctor is a stranger. Nonetheless, Dr. Wong was really sweet and patient, and developed a natural rapport with my little one right from the start. Office was clean and quiet, and we were seen within 15 min of our scheduled appointment time. Only negative is that there is no free parking at that location. It's $3.35/hr or portion thereof. I haven't deducted a star because this isn't the doctor's fault.

After waiting several months my daughter (16) was seen for a few problems and Dr. Lee dismissed…read morethem more or less not offering any helpful suggestions and had her out the door as soon as she could. Her treatment of dealing with a child was very cold and cursory and we will not be returning.

The receptionist (Veronica) of this doctor office was really rude and not helpful. She called me…read moreabout my missing the appointment today and will charge me $75 no show fee before booking for another appointment. I explained to her that there must be a misunderstanding on the date because I didn't receive any reminder calls or email. She said that the office called me about a month ago and someone confirmed the appointment. And I explained to her that, as a busy mom, with a sick kid at home, a phone reminder longer than a month ago is not helpful for confirming the appointment. Due to this appointment was referred by my family doctor for the first time and I was never been told about the no show fee, I was hoping that the office could waive the fee this time. Veronica was then really rude and said if you don't like our policy, just tell you family doctor to get you to see another specialist. She doesn't care about what are patient's needs and this is the worst customer service I ever experienced. I will not recommend this doctor to anyone.

MicroSuction for ear wax removal is so much more comfortable than the traditional methods offered…read moreby most doctors. There is no messy water irrigation of the ear involved...and no curettage (scraping of the area to remove ear wax buildup). All is removed by gentle suction action. The technician has a tiny camera that examines the outer ear for debris & gently removed it by suction- no mess-no discomfort. An added bonus is that the technician is very compassionate and has many years of experience in the medical field. I learned about Microsuction through my YouTube search "microsuction ear wax removal videos". I found these videos fascinating. Check it out.

She has been a godsend for my friend, who has profound ear damage…read more She is very professional and caring.

I am incredibly concerned that a man so unhinged as Dr Thong is allowed to practice medicine. His…read morebehaviour would get him fired from McDonalds; it's outrageous he is in charge of the health of taxpayers. He is rude, he doesn't listen, he seems utterly dispassionate about his patients, his ego is more important than the issue at hand, he decides in advance what his diagnosis is going to be, and he speaks over you. I'm legitimately worried about his mental health and its impact on vulnerable people. I'm fortunate that getting another referral to someone more professional was straightforward, but some family doctors are reluctant to give two referrals to the same specialty in fear of "doctor shopping." I encourage you to find another specialist, because you will certainly want a second opinion if you go to Dr Thong for a first.

I Had a phone visit today, about an on going ear problem. (OUCHY OUCHY)…read more With Dr Thong and was asked " how long have you had this problem?" I replied " Its been going on for over 20 years off and on, I was abruptly cut off and told " I don't need to hear your life story, just tell me about this recent time!" I was cut off several more times, being told abruptly " Your not understanding my question, can you stop and just answer what I'm asking?" I was cut off several more times, being scolded, and told, I was not answering the question. I was explaining the only way I knew, but not the way he wanted to hear it, what a jerk! I was then asked to describe where the lump on my ear was, I said "on the Front of my ear on the outside but under the skin the size of a pea." Dr Thong then said " I didn't ask the size! you need to answer my simple quetion where is the lump?!" I said "at the very front of the ear canal on my cheek side" He said " Your Not Understanding What I'm asking You To Describe!?" He then became so agitated as I was trying virtually by phone to describe where the lump was. Why?! it was not recorded on the Chart (showing where the lump was, from the previous visit to office! makes no sense) Maybe he ( Dr Thong just didn't check it! unprofessional! He also asked if I ground my teeth and also insinuated it was sinusitis, I said it might be true, but I also have an actual lump, which the other doctor said was a cyst when he examined it. Definately not going to let him treat me!! The worst Bedside manner ever! Arrogant and very Rude!! He actually loves and prefers the ICBC cases, which make these Doctors more money with the reports and court appearances etc.. He represented me for ICBC 20 plus years ago and was eager with my claim! Dr Thong doesn't know yet, but I'm officially Firing him! I will personally no longer be employing him for services needed, nor will I be giving any good references! These Doctors get paid from us, we employee them.

Even though it was a very busy day, the staff here were very attentive and caring. They answered my…read morequestions, were friendly, and helped make my visit a good one. Thank you for everyone's hard work! I know the wait times are very long, but it's not for lack of trying on the staff, it's just the overloaded medical system here in Canada at the moment.

Many thank to all Dr's and stuff that cared for me I honestly had a positive time while i was there…read morefor cancer May you all be blessed for the lovely care that you give to all patients . Maria Helena Kong

I've been having continual ear and sinus problems since I was a kid so my GP, after sending me to…read moreone ENT that wanted to just push antibiotics on me, referred me to Dr. Tsaparas and I am very happy she did. Just to clarify my GP wasn't aware of the antibiotics pushing ENT until I told her and she proceeded with this referral right away. Anyway, back to Dr. Tsaparas. It did take some time to get into see him but it was worth it. He advised me of an issue with one of my ears that no one had ever told me but explains the slight loss of hearing on one side. It's not detrimental but I'm happy to know. He was kind and is working, without antibiotics, to help me in the future. I go for a follow up in the New Year (my choice to wait) as the results weren't clear due to some over the counter and prescription medications I was on, which I'm not on anymore. I'm looking forward to just having more insight.

Bad service. Nobody return calls. Tried to call them from…read more11.30AM to 2.00 PM on Thursday. No body cares.

Wow, these people have no respect for your time and when you finally get in to your appointment…read morethey barely listen to the issues you are there for. They have an Ear clinic for testing hearing and other ear related issues. They book everybody in at the same time for a pre-appointment hearing test which only takes minutes then you have to wait around for hours to get your turn with the Doctor. Turns out they have everybody come in at the same time so that they don't have to pay the girl who does the hearing tests to actually stay in the office. She will do a large group of patients then you have to wait to see the doctor even though your appointment time was hours before. Every body in the waiting room was very upset and each and every one of us had to go back down to the parking lot to add more time to our meters. I had paid for 2 hours, more than enough to cover my 1 hour appointment but I still had to add another hour! Actual time with the Dr was under 5 minutes!!!!!! No respect for your time. On top of that he did a lousy job with his inspection and my problem was worse after leaving his office. Avoid this place at all costs.

Absolutely the best! Yes he is busy and there are waits..because he is good at what he does..too…read moremany people get upset when they are not told what THEY want to hear. He is there to give an opinion as he was requested to and knows the info he needs to help a patient. Just because a patient wants to tell a story, doesnt mean it is relevant or that there is time, for those that complain about waits. I have been there for an ear appointment. You get 2 appointments in one day. You see the lady doing the hearing testing at a scheduled time and then see Dr Diamond. He does not push surgery, the opposite actually. He wants you take try medical therapies first if needed before jumpign to surgery. You can tell the people who dont go to Drs much or some are just entitled..if he is behind that just means another pateint needs him...we are lucky to have him in BC and hoope we dont lose him

My 5 year old son had a persistent cough for 3 weeks from a cold and flu. I called the clinic at…read more7:30 AM on a Saturday and was told that there was currently no wait time for walk-in. The receptionist was very kind and helpful. We got there around 8:30 AM and was seen by a caring doctor within 10 minutes. This was super helpful because most clinics don't open until later on a weekend and our GP was away until Wednesday. Thank you to the awesome doctors and receptionist at this clinic!

Get em in/get em out, bare-bones clinic where you can always get an appt but doctors are far too…read morerushed & small waiting area is always jammed beyond capacity. I won't return due to 2 issues: sent me to a terrible specialist so i have to restart the whole 6 month process & the awning outside the clinic is home to a hundred pooping pigeons & never cleaned. Feels like a 3rd world clinic!