We were referred here by my son's doctor to investigate an issue. Medical appointments are never…read morefun with little kids, especially when the doctor is a stranger. Nonetheless, Dr. Wong was really sweet and patient, and developed a natural rapport with my little one right from the start. Office was clean and quiet, and we were seen within 15 min of our scheduled appointment time. Only negative is that there is no free parking at that location. It's $3.35/hr or portion thereof. I haven't deducted a star because this isn't the doctor's fault.

After waiting several months my daughter (16) was seen for a few problems and Dr. Lee dismissed…read morethem more or less not offering any helpful suggestions and had her out the door as soon as she could. Her treatment of dealing with a child was very cold and cursory and we will not be returning.

The receptionist (Veronica) of this doctor office was really rude and not helpful. She called me…read moreabout my missing the appointment today and will charge me $75 no show fee before booking for another appointment. I explained to her that there must be a misunderstanding on the date because I didn't receive any reminder calls or email. She said that the office called me about a month ago and someone confirmed the appointment. And I explained to her that, as a busy mom, with a sick kid at home, a phone reminder longer than a month ago is not helpful for confirming the appointment. Due to this appointment was referred by my family doctor for the first time and I was never been told about the no show fee, I was hoping that the office could waive the fee this time. Veronica was then really rude and said if you don't like our policy, just tell you family doctor to get you to see another specialist. She doesn't care about what are patient's needs and this is the worst customer service I ever experienced. I will not recommend this doctor to anyone.

Worst experience I have ever had with a medical doctor. Kept…read moreme waiting for 47 minutes, did not apologize, was pretty kurt and arrogant. His assistant did some tests on me for approx. 20 minutes and the doctor saw me for less than one minute. This was my first and last visit. NEVER AGAIN.

Even though it was a very busy day, the staff here were very attentive and caring. They answered my…read morequestions, were friendly, and helped make my visit a good one. Thank you for everyone's hard work! I know the wait times are very long, but it's not for lack of trying on the staff, it's just the overloaded medical system here in Canada at the moment.

Many thank to all Dr's and stuff that cared for me I honestly had a positive time while i was there…read morefor cancer May you all be blessed for the lovely care that you give to all patients . Maria Helena Kong

I am incredibly concerned that a man so unhinged as Dr Thong is allowed to practice medicine. His…read morebehaviour would get him fired from McDonalds; it's outrageous he is in charge of the health of taxpayers. He is rude, he doesn't listen, he seems utterly dispassionate about his patients, his ego is more important than the issue at hand, he decides in advance what his diagnosis is going to be, and he speaks over you. I'm legitimately worried about his mental health and its impact on vulnerable people. I'm fortunate that getting another referral to someone more professional was straightforward, but some family doctors are reluctant to give two referrals to the same specialty in fear of "doctor shopping." I encourage you to find another specialist, because you will certainly want a second opinion if you go to Dr Thong for a first.

I Had a phone visit today, about an on going ear problem. (OUCHY OUCHY)…read more With Dr Thong and was asked " how long have you had this problem?" I replied " Its been going on for over 20 years off and on, I was abruptly cut off and told " I don't need to hear your life story, just tell me about this recent time!" I was cut off several more times, being told abruptly " Your not understanding my question, can you stop and just answer what I'm asking?" I was cut off several more times, being scolded, and told, I was not answering the question. I was explaining the only way I knew, but not the way he wanted to hear it, what a jerk! I was then asked to describe where the lump on my ear was, I said "on the Front of my ear on the outside but under the skin the size of a pea." Dr Thong then said " I didn't ask the size! you need to answer my simple quetion where is the lump?!" I said "at the very front of the ear canal on my cheek side" He said " Your Not Understanding What I'm asking You To Describe!?" He then became so agitated as I was trying virtually by phone to describe where the lump was. Why?! it was not recorded on the Chart (showing where the lump was, from the previous visit to office! makes no sense) Maybe he ( Dr Thong just didn't check it! unprofessional! He also asked if I ground my teeth and also insinuated it was sinusitis, I said it might be true, but I also have an actual lump, which the other doctor said was a cyst when he examined it. Definately not going to let him treat me!! The worst Bedside manner ever! Arrogant and very Rude!! He actually loves and prefers the ICBC cases, which make these Doctors more money with the reports and court appearances etc.. He represented me for ICBC 20 plus years ago and was eager with my claim! Dr Thong doesn't know yet, but I'm officially Firing him! I will personally no longer be employing him for services needed, nor will I be giving any good references! These Doctors get paid from us, we employee them.

I had an awesome experience visiting this clinic. The location has ample parking, the staff are…read morepersonable, the office is super clean and very modern and Dr. Buonassisi is polite, knowledgeable and very honest. ( I did a review of Dr. Buonassisi ethics separately ) Upon entering the office I was greeted by smiles from the gorgeous ladies at the reception desk. One of them checked my schedule on her computer. Then I was asked to sit at the lounge area. I then heard her make a call to inform that I have arrived. A few minutes later, someone came to get me. Her name is Katie. She led me to a room where she took pictures of my profile from several angles. Katie was very clear in her instructions which made the process smooth and quick. After taking my pictures she led me back to the lounge area where I waited for 2 minutes before I finally meet Dr. Buonassisi for my consult. After my consult, Katie came and talked to me about the solution given by Dr. Buonassisi so I can schedule for another consult. I thought that both the doctor and staff know what they're doing and they do communicate with each other. I appreciate their honesty. They will tell you if a procedure is right for you or not. This made me feel that they sincerely care and not just after my money. Will I recommend 8 West to friends and family? Definitely!

I got a botched face after getting fillers here done by Lisa…read more Smile lines and lips, total $1500. Please, if you don't want to experience the worst nightmares that I went through, avoid avoid avoid. I am SICK that i had to live with the botched face for SO LONG until i had to get it dissolved.

Our son has really enjoyed his sessions with Meagan. He has so much fun with her -- it never feels…read morelike "work" for him because she does such a great job finding ways for him to practice skills using topics he is interested in. She has had so many great suggestions for us and his elementary school teacher. We have seen a lot of wonderful changes in him over the past year, especially around managing his emotions. We are so grateful to have found Kids Shine, and I would certainly recommend them to anyone looking for an OT.

We feel fortunate to have found Kids Shine Development center. My son has shown great improvement…read morein his flexibility, strength, sensory issues and social skills. The staff are great at what they do and are passionate with working with children.