First - no phone number to call them at anywhere I could find on thewebsite…read more So I tried using the chat. I just wanted to delete a car from my insurance that we sold to a junk dealer because it was non working since 2022. I kept selecting remove vehicle. It kept asking me to explain because it did not understand. I gave several descriptions. The "chat" never understood. I hope you are not paying a lot to use AI to "help" customers because it is not effective. We've been customers for 40 years. Always had excellent service when we talked to a real person. The chat was like talking to a brick wall. Extremely frustrating. So I finally googled to find a phone number to call you since there was none I could find on your website. The "old" number I had listed with the usaa details did not work. I get that "AI" is the new thing to save money. But who is paying attention? In the words of the chat - please explain - I do not understand. :( Ah and now I read you don't respond to this feedback which means no one is reading it. Well bummer. And very sad that your overall reviews are terrible. Maybe it is time to look for new insurance.

RE: Claim Number: 0024332561…read more I am requesting MEDIATION because my roof replacement claim was denied by USAA on April 14, 2026. On February 21, 2026, I submitted a USAA Property Claim for roof replacement and stained ceiling tiles in garage and hallway from leaking roof. All requested documents were submitted to include pictures and receipts for removal of tree limb that fell on the roof on April 15, 2020, and pictures of water-stained ceiling, however, my claim was denied for roof replacement but approved for water-stained ceiling repair in garage and hallway, which was caused by a leaking roof. When I requested a reason why the roof replacement was denied, I was not given a CLEAR, CONCISE, or DIRECT answer other than the following, "yes there were several ridges," and nothing more. When I requested a copy of the "roof inspection report" from the USAA inspector, I was denied and told the following, "The report is considered proprietary information for USAA." I have faithfully been paying my premiums monthly for Auto & Property and has not missed a payment over the past 40 years, however, USAA has a problem honoring claims filed by veterans, especially 100% service-connected disable veterans. The roof is 15 years old and leaks, however, USAA does not want to honor the policy I have been paying for since purchasing the home in 2017. *VETERANS AND VETERAN FAMILIES BE WARE! USAA IS A CORRUPT COMPANY THAT MARKETS TO VETERANS, HOWEVER, THEIR ACTIONS HAVE PROVEN THAT THEY ARE DISHONEST, DECEIPTFUL, AND CORRUPT! THEY WANT YOUR BUSINESS AND MONEY BUT DOES NOT WANT TO PAY LEGITIMATE CLAIMS.* *PLEASE conduct your research before selecting USAA as your Auto or Property insurance company! They are not who the claim to be and DO NOT CARE ABOUT VETERANS as they profess! All they want is your business and your money, however, when you file a legitimate claim, they either deny you outright or avoid paying you what your claim is worth! There are many other companies that offer a better product for less money and will treat you the way you deserve to be treated as VETERANS!

Amazing quality of service!…read more Never felt rushed, never felt like they didn't want my business. Eddie has been very professional and even working on his off days to make sure I'm very taken care of. My experience has been terrific! I would highly recommend Eddie to anyone looking for a quote in car insurance or any type of insurance. Thank you Eddie for working hard for me! Much appreciated!

From the owner: San Antonio, TX : Thank you for choosing the Shavano Insurance Agency, LLC! My team and I pride…read moreourselves in providing superior customer service and personalizing your insurance to what you need today.

My agent Mr. Minnick was amazing from start to finish. He made sure I understood what my policy…read moreintels and did I have any questions. He also did a follow call to make sure everything was okay and if I received my insurance documents and cards. This is the type of customer service we need nowadays. If you are looking for a quote for your car, home, and apartment. Please look up Coach B and tell them Summer sent you.

From the owner: At Insurance Solutions With Coach B, we provide affordable insurance solutions with custom…read moreinsurance plans designed to simplify your coverage needs. We believe our customers should focus on enjoying their families, pursuing their passions, and building their businesses and futures, rather than worrying about their insurance. That's OUR job!

Working with Kevin Ward was a great experience. Very professional, detailed, answered all of our…read morequestions quickly and accurately as we moved three policies to this firm. Highly recommend this firm and working with Kevin.

Excellent Service and Trustworthy Care!…read more I've been working with Edin at Benjamin Fry Insurance for over a year now, handling 6-month renewals, and he has been absolutely fantastic. He always secures the best possible price for me--in fact, my most recent renewal just dropped by about $300! In this current economy, that kind of savings and dedicated customer service is hard to find. Benjamin Fry is a smaller business, but that's exactly what makes them the best. They genuinely care, always remembering names and proactively addressing any issues that might come up. In today's world, having an insurance team you can truly trust means everything. They simply don't make businesses like Benjamin Fry Insurance anymore. I'm incredibly happy with their service and will definitely be sticking with them for the long run!

Had amazing service and consultation with Erin!…read more BPI provided excellence in educating me and helping me find the best insurance premium rates available. My area had a tough time finding home insurance due to high claim rates, but BPI was not only able to find a policy when others could not, but with more coverage and less of a premium. Erin was responsive, and a pleasure to work with.

From the owner: San Antonio, TX : Our goal is to make sure you are properly insured, so when the worst-case…read morescenario occurs you don't have to worry.

I had a great experience working with Spencer to get insurance. He is incredibly responsive and…read morehelpful. Anytime I had questions or needed to make changes, it was simple to get in touch with him, and he kept me updated every step of the way. I really appreciated the excellent communication and customer service. Highly recommend!

I have to give a one star review to Jerome and his receptionist. I spent days researching…read morecoverages, filling out paperwork and ultimately purchasing an excellent auto policy that I felt good about. A few months later, State Farm began sending paper letters to my PO box informing me that even though I had already selected my coverage, signed and paid for it, if I didn't explicitly sign an agreement REJECTING some other coverages that I didn't need, which were not in the agreement I originally picked, then I would be charged almost double. That double priced coverage was then applied to all my monthly bills and even when I signed the documents rejecting them, they said since it hadn't been signed earlier, I would have to pay for all my previous coverages I didn't reject too. They really slipped in a surprise fee that almost doubled my insurance rate without getting my permission. I've had Progressive, AAA car insurance, and Geico before and none of them ever did this. I would never recommend State Farm to anyone after this experience. Receptionist could not remove the charges. Disgusting, immoral behavior on the part of this company and agent.

Highly Recommend GTX Insurance Partners! Greg and his Team are professional and have great…read morecommunication. They are a broker so they are able to find the best coverage for the price. From the moment you call you can feel they care about their clients and always do what is best for them. If you a looking for an agency to make sure you have the proper coverage, save you time and make the process easy give them a call. You will be glad you did!

The folks at GTX always make you feel like you're their most important client. Greg Garcia and his…read morestaff explain all options available to my family when considering the best coverage, and make sure I understand my choices. Thanks GTX. I always highly recommend you to my clients.

I connected with Chuck after losing my driver's license. It magically reappeared in my mailbox with…read morea note. He had found it in a parking lot and went out of his way to drive it to my house. My thinking is that if this is the level of commitment he demonstrates to a stranger and on his own initiative, he has the strength of character and trustworthiness to be an agent I would be happy to trust for my insurance needs. Thank you Chuck!

Just want to give Elysa a shout out! We couldn't be happier with her knowledge, her patience, how…read morekind she is, and handled us with care to find what would be in our best interest. We have been customers for sometime now and she has been so pleasant to work with. She explained everything in detail for us. She went above and beyond our expectations. Many blessings to you Elysa. Your kindness will be paid forward to you. SF is very lucky to have you!