My wife and I recently completed the purchase of a new home and selling of an existing home with…read moretwo different realtors at The Wallace Group and had polar opposite experiences. First off, my wife and I absolutely LOVED working with Wendy Provence on the purchase of our new home in Germantown, TN. Wendy is an excellent agent. Throughout the entire buying process she was extremely attentive, organized, and professional. She was there to answer every question we had at any hour of the day. She went above and beyond and even assisted us in getting quotes for requested repairs. She held our hands throughout the entire process and was there at the end to celebrate with us when we finally closed on the house. Five Star experience all around and we fully recommend working with Wendy! Unfortunately, Wendy was unable to assist us with the sale of our existing home because it was across state lines, but another agent at The Wallace Group, Michelle Campbell, stepped in to become our selling realtor for our home in Mississippi. From the beginning of working with Michelle, communication was a major issue. Despite repeatedly asking her to call me, she remained extremely unresponsive and would only text me. Most of the time, I was told that she was too busy training other realtors, or that she was with other clients. We asked early on if she could host an open house to help market our property, but it took 30 days before she finally arranged one--and even then, she delegated the task to a junior agent. There was no proactive effort to follow up with potential buyers. We had to specifically request that she gather and share feedback, which should have been a given. Her lack of involvement continued throughout the process. She offered no help coordinating repairs or assisting with reasonable requests from the buyers. We even contacted Wendy to help on that front, and she was able to help refer us to businesses to assist with certain repairs in a short time frame. The most alarming was a situation where Michelle mistakenly texted us that the buyers were backing out and that we needed to sign an earnest money release form--only to tell me two hours later that she had sent the message to the wrong client. That unnecessary panic and confusion was completely avoidable and could have been remediated immediately by calling or texting me upon request. As we neared closing, Michelle failed to send any reminders or guidance during the final week, and shockingly, she didn't even show up to the closing appointment. The closing attorney was shocked when I turned in the keys and garage openers to her because we were given no guidance from Michelle on what to do with them. Two days have passed since our seller's closing and Michelle has not even reached out to congratulate or celebrate with us, or to thank us for the business. In fact she has not even acknowledged that it is over. Complete radio silence. Overall, Michelle was inattentive, unorganized, and largely absent during one of the most important financial transactions of our lives. I would not recommend her services to anyone looking for a responsive, dedicated, or professional realtor. She is a poor reflection on The Wallace Group and quality of service that we know their other realtors provide. 1 Star Experience

Great customer service! They are very professional, knowledgeable and have a lot of experience. I…read morewould recommend them to friends and family!

Eric was really helpful from start to finish in my home selling and buying process. He was always…read morevery responsive with any of my questions and was available to show me prospective houses on my busy time schedule. He was very personable and knowledgeable about the area. I would definitely recommend Eric Patterson to all of my family and friends!

From the owner: Eric Patterson specializes in helping you buy or sell a home in the Quickest amount of time with…read morethe Greatest ease for the Best possible price. Contact Me First!

Relentless, compassionate, competitive, responsive, on top of a wealth of knowledge; knowledge not…read morejust used, but explained and educated each step of the way. I went into this with the idea that m working with a realtor would be a hassle that I wouldn't need. I've worked with other realtors and felt like I was the one doing the work and all they did was work as an in-between. Cheryl was a beacon from the moment I sat down with her. She walked me through the entire process, worked around my schedule, I watched her juggle everyone and everything and make sure not a single person got neglected or didn't have their needs met. She was beyond a realtor for me: she treats everyone with the heart of a servant and goes to battle for you with a warriors heart. If you're looking, stop. You've found the right person.

Awesome realtor! She listened to our wants, likes, and needs and helped our family find the perfect…read morehome in the perfect community. Cheryl has made our move to Tennessee smooth and painless and we absolutely love our new home! I'd recommend Cheryl to anyone seeking an honest, trustworthy, and knowledgeable realtor. Thanks for a great home buying experience. :)

If you want winning help with your next home purchase, Kelly Erb and Sheldon Rosengarten of…read moreMarx-Bergsdorf Realtors are the real estate agents that you need, whether you are moving from somewhere else, or are already a local in the Memphis area. With tremendous experience, knowledge of the markets, and plenty of local contacts, Kelly and Sheldon pay attention to all the details and help you make sure your transaction goes through on time and on budget. Kelly and Sheldon have practical tips and constructive suggestions that will help you negotiate the best price and make sure that you don't overlook any key items that will impact the value of your purchase. From the initial property inspection to the post-closing follow-up items, Kelly and Sheldon will do a great job for you. We highly recommend that you speak to Kelly and Sheldon if you want the best representation possible when you are looking for your next home.

Kelly is an outstanding agent who shepherded me through the process of purchasing my first home,…read morefrom over 3,000 miles away. She took great care in helping me find the right home, and she connected me with all the right people to make the buying process as seamless as possible. The house I bought needed some work, and Kelly made sure everything was taken care of appropriately which put my mind at ease, especially being so far away physically. She is very prompt in replying to texts, emails, and voice messages. She's warm, friendly, and welcoming, but she knows the business side of things as well, so she gets things done. I highly recommend her.

The team has been so helpful and great with communication!!! Such a pleasure to do business with!!read more

I just bought my first home with Melissa and it was a great experience. Super helpful, patient, and…read moreknowledgeable.

After several attempts over a couple years trying to sell my home with other realtors, Amy was able…read moreto deliver and get the house sold, in the middle of Covid-19 amongst all other things! Amy brought very unique marketing ideas forward and presented my property online and to new buyers in very creative ways and got alot of exposure which house never had before! Her professionalism and creativity are matched with her care, kindness and trustworthiness!! Thankyou Amy!!

Excellent service!!! Amy takes care of everything when it comes closing a real estate transaction…read more Very professional.

Anna Bishop is an excellent real estate agent -- committed to white glove highly attentive service,…read moreperfect follow-up, responsive, knowledgeable about her trade and the vast neighborhoods of the city, willing to represent and defend your best interests throughout the process in a professional manner, and simply a really good human. I live in another state, informed Anna I wanted to buy a home for my mom, and gave her a heads up that the process would be swift yet intensive especially with the home being a new construction build. She rose to the challenge. Anna went out of her way to ensure the builder of the new construction accounted for my mom's slightly limited mobility and facilitated the repair of the home perfectly so the surprise was exciting. I was able to witness the respect she inspired from all people involved in the home building and sales process - me, the builder, the subcontractors, the sales agent, her team, etc. She went 10 steps more by wrapping the garage in a bow for my mom for the unveiling. I have dealt with many real estate agents in my own home buying process over the years for myself and for my own corporate team through countless relocations. Anna is definitely in the 1% top level of all of them because she makes it her business to care about every stage of your journey and your overall experience. Anna gets my highest endorsement for that reason.

Anna was our realtor 3 years ago. Before we put our house on the market, she told us things to do…read moreto make our property more marketable. We listened and within 10 hours of our house being on the market, we had multiple offers! Actually, we had a bidding war! That's the best situation to be in as a seller! At that point, we had to put our house hunting in high gear! During this process, we felt like we were her only clients. She adhered to our needs and negotiated with the sellers on our behalf. Needless to say, we got everything we asked for as buyers. Also, she made sure we knew EVERYTHING during the process. We closed on both houses in the same day! Ms. Bishop is the most knowledgeable, trustworthy, and professional Realtor I have ever worked with. I highly recommend her services for buying and selling your property!!!