1. David J. Silverstein & Associates

    1. David J. Silverstein & Associates

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    Lancaster, PA

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    David J. Silverstein & Associates

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    10 months ago

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    LG Health Physicians Family Medicine East Petersburg

    LG Health Physicians Family Medicine East Petersburg

    3.1
    (9 reviews)
    3.5 mi

    I have had nothing but love for East Petersburg Family Medicine as you can see from my earlier…read morereview. However since they were taken over by Penn Medicine there has been changes that I'm not so enamored with. One of the practice's best assets is their employees and customer service. I loved that my phone call was always answered live and the clerical staff were always so helpful. Calls were returned promptly and all my insurance/billing inquiries addressed immediately. Since Penn's arrival they no longer answer with a live operator. Instead, as with most other doctor's offices you are greeted by a long menu and extended wait times to make an appointment. In other words they did away with the one feature - a live operator - that set them apart from the others and this saddens me. They also have a new check in kiosk instead of being greeted by and checked in with a human. While I don't necessarily dislike this feature the practice does have a large clientele of older patients who I have seen struggle with this. If given the option my bet would be that anyone over 60 would prefer to check in with a live person. I hope they decide to make this feature optional and not mandatory as they push now. My third gripe has been the referral department. I don't know if there have been personnel changes or if my new insurance is just very complicated for them but have been having issues getting things addressed for months now. In many ways I feel as if I am doing her job. I have even reached out to my insurance company myself (a task in itself) and gotten detailed written responses on the responsibility of my PCP and cut/paste to the referral girl only for her to continue to do her own thing. While I like that our correspondence is documented when I reach out to her on the Epic/MyLGH health app, it does take her a few days to respond. With that said I am still actively trying to resolve an issue, and hope that this issue and future ones are handled the proper manner. Despite these changes I love my doctors; Elizabeth Sigmund and Dr Elkz being my personal favorites and the nursing and clerical staff (with the exception of referrals) are wonderful. Overall the front staff work well with the back staff and I haven't witnessed a high turnover in either department. Their hours are convenient, as is there location and I highly recommend anyplace that uses the Epic system to correspond and share information and test results between doctors. They still get my recommendation.

    That office will send you to your death LGH kills more people then they save with doctors that…read moredon't care how you our treated I live next door we our lucky we now have Penn State Medical Center and UPMC in the same town I use UPMC they have go doctors and fast service they our not a Spanish doctors office like LGH Hospital is if your white person tuff at LGH

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    Vive Facial and Body Works

    Vive Facial and Body Works

    3.0
    (5 reviews)
    0.4 mi

    I've been here a few times because I had a hefty half gift card and was never thrilled with my…read moreservices. First I had a basic deep tissue massage which was nice, I believe it included an aromatherapy oil for the foot massage too. She worked out my knots and it felt nice. Second, I was pregnant and made an appointment for a pregnancy massage (around 8 months preggo). The girl asked what I wanted and I had to tell her I was pregnant and wanted a pregnancy massage. Hello? wasn't it obvious. There was a lack of communication there. Recently I finished my gift card receiving a microderm for myself and my sister, both of our first time. When we arrived the doc who does these procedures didn't know he had 2 services to do (it was for 4:30) and seemed a little ticked off about that. He came in and out, and seemed to rush through it. The microderm did absolutely nothing to my skin or my sister's skin. we had the oxygenation serum, at the doc's recommendation, and I did not notice anything from that as well. We left with greasy, oily skin that had serum all over it and was so uncomfortable that I came home and washed my face to get it off. Now that my gift card is all gone, I will go some where else for my spa experiences

    I was turning 40 and wanted to do a few things for myself. I wasn't quite sure if I wanted to take…read morethe plunge and actually try anything. I had seen a few ads for this place but didn't think much about it at first. Last summer I was out with a few of my friends for a ladies night out and came to the realization that a lot of my friends were doing things to keep themselves looking younger. One of my friends, in fact was a client at Vive. I made an appointment to see Dr. Yee. They charge a nominal consultation fee that is used towards any treatments with which you decide to go forward. I got a consult at another place a couple and they got me quite scared. They said we would inject this for you, zap that for you etc. Honestly, I was chicken just expecting the just just get the consultation. My experience at Vive, however, was the exact opposite. Dr. Yee took the time to discuss in detail the options that were available to me, including those that were not offered at Vive. The differences in the treatments, the results to expect, what to expect during and after were all thoroughly explained in detail. I felt very reassured about what I was doing. I decided to try some Dysport to treat some frown lines. I was told it could take up to two weeks to get the full effect. But nonetheless, if I had any questions or concerns to call the office at any time. I was offered an appointment for a check up at two weeks, which I took. I thought the results looked great, but Dr. Yee gave me a small touchup at no charge. He felt that this would optimize the result and have it perhaps last longer. I absolutely love my results and will return at the three to four month point for another treatment!

    David J. Silverstein & Associates - familydr - Updated July 2026

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