I've been going here for years, nice doctors, nice office staff…read more They're pleasant, skilled, easy to work with.

I usually see the Physician Assistant, Heather Coyne but at some point over the years I have seen…read moreall of them. In 13 years, I have never once thought of leaving and going somewhere else. When I first went there I was extremely sick with an autoimmune disease that had undiagnosed by my previous PCP for up to two years despite many visits to the office and ER. On my very first visit with Heather, she knew what I was dealing with and within an hour I was set up to see a specialist. Within a few days I was scheduled for the first part of my treatment and she has managed that as well as other things ever since. Not long after, my children and I were diagnosed with a rare connective tissue disorder that, especially then, was mostly unknown even to physicians. Heather was honest with me from the beginning that we were gonna have to learn our way together and I appreciated that so much. Anytime I learned something new, she's been open to hearing it. It's been a lot of trial and error, but I'm very fortunate in that I haven't had to do it alone because I've always had Heather. I say fortunate because I've met many people who can't say the same. I believe it's because she is humble and when you deal with incurable conditions, lifelong conditions, you'll learn quickly that humility is not an easy thing to find and you'll have to become your strongest advocate. But I know that Heather and PA Cole and Dr. Gold and PA Brandy, they'll have my back. So in my opinion, based on my experience, there is no better practice in this area. The staff is also very efficient and they will come to know you by name fairly quickly. I hope this helps someone

From the owner: Dr. David J. Silverstein Associates has been providing patient-focused, compassionate family…read morehealthcare in Lancaster, Pennsylvania for more than 50 years. As one of the last privately owned family practices in Lancaster County, our physicians and PAs are able to put unparalleled focus on providing high-quality, comprehensive, and personalized care to each and every one of our patients. Our goal is to create a comfortable doctor-patient partnership which we believe encourages better informed lifestyle and health care decisions. This helps patients optimize their long-term health and minimize their risks of developing disease.

I have had nothing but love for East Petersburg Family Medicine as you can see from my earlier…read morereview. However since they were taken over by Penn Medicine there has been changes that I'm not so enamored with. One of the practice's best assets is their employees and customer service. I loved that my phone call was always answered live and the clerical staff were always so helpful. Calls were returned promptly and all my insurance/billing inquiries addressed immediately. Since Penn's arrival they no longer answer with a live operator. Instead, as with most other doctor's offices you are greeted by a long menu and extended wait times to make an appointment. In other words they did away with the one feature - a live operator - that set them apart from the others and this saddens me. They also have a new check in kiosk instead of being greeted by and checked in with a human. While I don't necessarily dislike this feature the practice does have a large clientele of older patients who I have seen struggle with this. If given the option my bet would be that anyone over 60 would prefer to check in with a live person. I hope they decide to make this feature optional and not mandatory as they push now. My third gripe has been the referral department. I don't know if there have been personnel changes or if my new insurance is just very complicated for them but have been having issues getting things addressed for months now. In many ways I feel as if I am doing her job. I have even reached out to my insurance company myself (a task in itself) and gotten detailed written responses on the responsibility of my PCP and cut/paste to the referral girl only for her to continue to do her own thing. While I like that our correspondence is documented when I reach out to her on the Epic/MyLGH health app, it does take her a few days to respond. With that said I am still actively trying to resolve an issue, and hope that this issue and future ones are handled the proper manner. Despite these changes I love my doctors; Elizabeth Sigmund and Dr Elkz being my personal favorites and the nursing and clerical staff (with the exception of referrals) are wonderful. Overall the front staff work well with the back staff and I haven't witnessed a high turnover in either department. Their hours are convenient, as is there location and I highly recommend anyplace that uses the Epic system to correspond and share information and test results between doctors. They still get my recommendation.

That office will send you to your death LGH kills more people then they save with doctors that…read moredon't care how you our treated I live next door we our lucky we now have Penn State Medical Center and UPMC in the same town I use UPMC they have go doctors and fast service they our not a Spanish doctors office like LGH Hospital is if your white person tuff at LGH

Fantastic place! The doctors and nurses are up to date with technology and are very nice and…read moreknowledgeable. I wasn't made to feel like cattle through a chute. Very sweet front desk staff.

Regardless.......he was the best medical practitioner I have ever had the pleasure of working…read morewith.

The new facility is so professional yet friendly AND efficient. Been patient for over 30 years and…read morewouldn't change ever. The staff is patient oriented and you feel like family there. Just a plug for my dr Lauren Bieber and the PA Jenn. I am blessed with great health practitioners. Great place. Positive improvement!

Been with them for years and have seen a deterioration of services. Probably will change to another…read moregeneral practitioner.