I can't access my previous policies which I need proof of. When I started a help chat to ask how to…read moreaccess my documents that said to call. I asked the purpose of the chat and they said this question was above them. If this is above them, what could the chat representatives possibly help with.

Here we are 12/23/24 my car was total on 09/17/24 by another person I wasn't in the accident don't…read morecause the accident I lent my car out to a guy and he total my car after two hours of use that same day had new tires on it as well as an oil change total around 800.00 buck give or take than I get a text I was in an accident I am thinking ok how bad can it be right. Well he flipped it a few times ended up in a ditch upside down totaled he is ok that was my main concern I had just had thousands of dollars of stuff don't to this car it was a 2019 in great shape near to prefect had a little dent the size of a dime over the rear door the engine was new in the car only close to 68,000 miles they send me paper work I'll attach if I'm able to with nothing but sticky notes saying leave blank basically just sign and notarized and send back so I did and 2. Copies was sent off to me and return they want to pay me 431.00 to cover my cost and pay the bal of the loan of 11,600.00 so here we are still fighting the number they want slips everything was in the DAM CAR PAPERS PERSONAL PROPERTY WAS EVERYWHERE AS YPU CAN IMAGINE SO I have provided at best what I can of copies so being I am unable to retrieve all of the copies of slips they want to stay with the settlement amount and I refuse to walk away with 431.00 and no car I'm sorry I read a lot of complaints that they low ball everyone I went to the court house even the clerk was stated she had an issue with them that you have to take them to.Court I'm so angry I had a prefect car now nothing and I'm asked to walk away with 431.00 crazy. I WOULD NEVER RECOMMEND PROGRESSIVE LETS SHUT THEM DOWN #shutprogressivedown

I've had an amazing experience working with my insurance agent - Lillian Rivera. She is incredibly…read moreknowledgeable, responsive, and truly goes above and beyond to make sure everything is handled smoothly. Whether it's answering questions, finding the best coverage, or helping during stressful situations, she always makes the process easy and reassuring. Her professionalism and genuine care for her clients really stand out, and I always feel confident knowing I'm in good hands. I highly recommend her to anyone looking for reliable and outstanding service.

I had the best experience during a very stressful time of purchasing a new car. Lillian was…read moreamazing, she was explained all of my coverage options, she quoted me on several vehicle models and was patient with me throughout the entire process. She helped make the switch totally stress-free. 5-star service all the way!

Working with Andrea was an absolute pleasure. She articulated complex insurance details with ease,…read moreensuring I fully understood my options. She was very patient!

I normally wouldn't write a review, but I had to say Tiffany and her staffs has been nothing but…read moreamazing. I was looking for life insurance for my family. Let's be honest, life insurance never really crossed my mind because its the last thing we would think about. I had so many questions. Tiffany and her staffs addressed all of my concerns and help me with the right policy, I also got auto and home insurance. Thank you Tiffany.

Great service, excellent advice & professional staff. Highly recommend!read more