My husband was referred Dr Kaplan and our general practitioner sent a referral over. This referral…read morewas because my husband has a very high PSA test. Prostate cancer is in his family so needless to say we are worried. I waited a few days then called Dr Kaplan's office to see about getting an appointment. Dr. Kaplan's office said they did not receive the referral. I got their fax number and called our doctor back. I confirmed the fax number with our doctor, and confirmed they did send the referral over and gave me the exact date they sent it. I asked my doctor to resend referral again just to make sure which they did when I was on the phone with them. I waited a few more days and then called Dr Kaplan's office back again. We are really worried and wanting to get this going especially if there is cancer. Dr Kaplan's office said they still did not receive the referral. They wanted me to confirm that I had their correct fax number which I did. Dr Kaplan's wanted me to call our doctor back again. I asked if Dr Kaplan's office could just call our doctor to get this resolved. And Jason at Dr Kaplan's told me that he could not make these type of phone calls he only makes appointments. So, I asked if someone else in the office could call our doctor - he said No. I asked "you are telling me no one from Dr Kaplan's office can make a phone call to another doctor's office" Dr Kaplan's office (Jason) said No. Dr Kaplan's office (Jason) said he has a backline fax number I could give to my doctor. I feel that they just do not care and if there is something really wrong with my husband I don't want to deal with a doctor who has this lack of customer service. I felt like they don't care and there was no urgency - I guess they have enough business, so they don't give a *%it. Anyway, end of story is that with just an important life and death stakes we asked for a new referral to a different doctor.

In April 2020 I was diagnosed with metastatic renal cell carcinoma originating from my right…read morekidney. After 3 1/2 years of immunotherapy the decision was made by my oncologist to have a total nephrectomy. We were referred to Dr Adam Kaplan, Urologist specializing in robotic procedures from the Providence Medical Group in Santa Rosa. After our first consult I knew I had the right person for the job and that we didn't have to consider having this done in San Francisco. His demeanor and confidence gave me the assurance that everything would be okay. Six weeks later, I'm happy to share that my CT scan is clear and there is no sign of the disease. Dr Kaplan has had extensive experience using the robotic technique for nephrectomies and my recovery demonstrates how excellent of a surgeon he is. I'm already back in the gym and feel fantastic. We highly recommend you check him out if you or a loved one is faced with such a medical decision. Ken F.

This office is amazing NP Fuller and the medical assistants and the front office staff are all kind…read moreand professional and make you feel comfortable. They explain everything and give you a chance to ask any questions. I was scared but I feel 100% better knowing everything and being educated on what to do and what not to do . I am actually looking forward to surgery and I never thought I would say that I hope the staff has an awesome day continue to be a positive vibe and comfortable place for patients . You all made my day better today Thank you so much Amy stalker

I have many health issues unfortunately .i have tried several groups like sutter. Keiser…read morePermanente. A couple more.. but once i started using j.m. i felt like they really do care . Im not just a paycheck. The doctors communicate with each other and with me I meen they really listen to my concerns not already have a diagnosis before they even examine me. Thanks j.m. i findly feel my health is on the right track.

Dr. Chan is phenomenal. Super confident and amazing at his job. It's a busy office for sure, but…read morethe staff have been pretty efficient so no negatives like others claim.

I had seen Dr Bennet for botox injections into my bladder. First time was fine although he was 1…read more1/2 hours late!! Second time he neglected to check the results of my urinalysis and injeted me anyway. As a result he had to put me on antibiotics. Third time AGAIN he neglected to check my lab test! It was horrifically painful; I ended up screaming in pain because the infection was so bad my tissue was super inflamed. He is overbooked, in a hurry and neglects to check even the simple things that often matter.

Well, how does one review a Urology clinic when it's the first ever visit? Well, I researched the…read moreclinics in Sonoma County and San Francisco. I choose this one because I liked the credentials and biographies of all the doctors - didn't read any bad reviews in yelp... and I liked the faces of the doctors in the biographies! You know, show me a police line-up and I think I can detect the ones who have all the lights on and someone is at home when I look into the eyes. So, based upon reviews, biographies, internet stuff and a book from Amazon I choose Napa Valley Urology Associates. I choose Dr Khaira but would have been happy with anyone in that group. I needed a specialist to act upon a high PSA score. Dr Khaira was able to verify a biopsy was needed and performed the procedure to get the needed results. This excellent review is given because of his skillful performance to get the 12 samples and do it quickly with minimal pain. He had an assistant so that the procedure was quickly done. I have read of this exercise being done with as few as six samples - and the use of a topical painkiller rather than injections and no assistant. The pain from the topical painkiller can be "excruciating" so that six samples is all that can be taken at one time. ( I always like to inject a little humor into my reviews as a little treat to anyone who takes the bother to read it... so use your own imagination here to have a good laugh and then read on. ) Dr Khaira gave adequate pain injections and the procedure went smoothly. Napa Valley Urology Associates is a busy place! When I went in for a 10:30 appointment it was like a busy bus station... though there were plenty of seats. A small army of women run the front desk and from the banter of conversations I heard they are a happy crew that work well together: signs of a well managed group. I also saw a couple of local men who were surprised to see each other there - but found the opportunity to schedule a dinner to try out some new wine. A busy place and a happy place.

Excellent doctor. Very competent and thorough. The PAs are good too.read more

I cam to see Dr. Fletcher's office because of urge incontinence. I am 83 years old and she and her…read moreteam have given me great service. She did a thorough workup and we tried all types of medications. When those didn't work or were too expensive, she explored with me other possibilities. IThe staff is friendly, efficient, and knowledgeable.

My mother is 80 years old. She was referred to Dr Fletcher who I assume is a very capable friendly…read moredoctor, however in making the appointment for my mom to see the doctor we were told repeatedly by a patronizing front office representative on the phone that she would ONLY be seen by the PA- not the doctor because my mom is have chronic UTIs that no physician has been able to clear or get to the bottom of regarding blood in the urine, bacterial infection and the subsequent side effects which mimic dementia, depression, and more. Not to mention horrible pain, incontinence and more. She already saw the PA in this office who catheterized her TWICE because she didn't get it right the first time and then LOST or misplaced the urine specimen!! Give me a break. Then is told no as to seeing the actual doctor when we called to make an appointment with the referral to this physician. No thanks.

I highly recommend Dr. Yu. He takes the time to explain every…read more detail & listens to your concerns. He has an amazing team at Marin General, and as another patient mentioned, his assistant, Kate, is awesome. My surgery was a very positive experience. Jim F.

Dr. Yu seemed knowledgable and relatively thorough but my 88 yr. old father and I waited over an…read morehour. It's incredible the lack of consideration with no acknowledgement. I understand he was likely late due to spending extra time with patients, but just stop scheduling appointments so close together!

I find Dr Dwyer a great doctor, very knowledgeable, intelligent and smart. She helped me a lot…read moreduring my twin pregnancy and amid pandemic and was available to talk over the phone or e-mail. I felt a great comfort being looked after her, Highly recommended to any pregnant woman.

From the owner: When you access a Sutter Health network hospital, physician or medical specialist, you'll be…read moretapping into Northern California's premier care network for you and your family. As recognized leaders in cardiac care, women's and children's services, cancer care, orthopedics and advanced patient-safety technology, Sutter Health cares for more than 3 million people annually - sharing best practices, resources and a not-for-profit mission across the region for extraordinary clinical outcomes. With most insurance plans accepted, and many facilities offering same-day appointments, Sutter is your partner in health.

I'm surprised it's not just a straight 5 stars ? Tough job - patients are cranky and he's got to…read moredo it everyday - wait until he retires and see what you get - leave your sensitivity at home this is medicine not a group meeting.

Cannot agree with this negative review. Saw Dr Neuwirth for a third biopsy in my prostate. His…read morebedside manner whether you like him or not makes you a little more relaxed for this procedure. He knocked it out of the Park and the pain was non Existent unlike others that I had. Rick paras