What this doctor won't tell you on their website or any pertaining information is that this doctor…read moreis a "concierge" doctor. And that they will indeed charge you as normal thru insurance. But that they will also charge you a $1200 annual membership fee. On top of insurance. A charge that is not covered by insurance. So basically the oath that the doctor took to help people doesn't matter unless you line his pockets first. Because only if you send me this bribe money will I answer your call or address your health concerns. Otherwise I'm not available. This doctor needs to have his license removed. This goes against everything that their oath stands for.

My mother had to pay well over $2,000 to see him for the yearly fees he charges. She only went a…read morefew times though because he was so condescending and conservative. His site is very misleading, saying he treats the mind body and spirit. It leads one to believe that he is warm and listens. Not even close! I met him because I take my mom to appointments quite often. He was very late and rude, and did not care whatsoever about my mother's thoughts on her own body. He ignored me completely, despite my smiles and polite manners. The receptionist was kind, I feel badly that she has to work for such a cold-spirited man. Such a disappointment. Needless to say, my mother did not renew his rediculois fees. One visit he laughed at how easy it was to get these 'Sonoma softies' to give him all of their money to pay for his lavish lifestyle. There is nothing concierge about his practice at all! He said if you call, you will talk to his staff. That's what he "pays them for, to do their jobs!" he said in a mocking tone! Gross! We are never making this mistake again. We went elsewhere. Please if you decide to see him, speak up for yourself and your loved ones. Ask many many deep questions before you give all that money to him.

I asked for a simple lab test. Five calls and a Zoom call later (post-COVID) and no lab request was…read moresent. After some investigation I found that the test is available without doctor approval at any Quest facility. I'll let go the fact that I wasted so much time following up on this. And I'll also ignore that the administrative staff at one point saw fit to refuse service without (myself) demonstrating use of correct medical terminology. That latter incident was absolutely humiliating. However the fact that my insurance was billed amounts to fraud. For the five minute phone call Anthem indicated $84.

WANNA BE IGNORED? HAVE I GOT THE DOCTOR FOR YOU! I called Dr. Rajesh Ranadive FOUR times…read moreand emailed once trying to get a referral to a specialist for a painful injury to my knee. I left THREE detailed messages, and this morning, Mon. 1/13, I finally reached someone who put me on hold FOR SEVEN+ minutes (9:27 AM -- 9:34) and I had to hang up. I complained about this unprofessional treatment to a friend who also happens to be a patient and he told me he called TWICE without a response for a referral too, and will have to call AGAIN! When you are treated like a nuisance call by a doctor, time to find a new doctor who cares about his patients.

Dr Aye is an excellent, unique doctor for our family for the last 6 years. He diagnosed my…read moreesophagitis, which everyone missed.

Dr Aye is knowledgeable and caring. He listens and provides excellent care. He was my mother's…read moredoctor and now my husband and I are thankful that we're his patients.

WOW! Just left an appointment where the doc forgot I had been his patient for almost 15 months…read more Also spaced that I had seen him three times at the Novato office. Pulled the records from another dr that I had seen only once. Does not generate confidence! Comes in without his records; talks about a previous dr and had those records. Noticed what he was told seems to go in one ear and out the other. Asked me twice about my primary!! All I can say is WOW!

First visit went well. Staff was efficient and courteous. Dr Rudnick was a good listener and very…read moreprofessional. Big plus...he took my medical insurance!!! After a brief exam he diagnosed my problem and we discussed a path forward. I will return for follow-up and would recommend his services. Clean office and easy to access from the highway.

I was referred to Dr. Saw Aye by a family member and I deeply regret wasting my time establishing…read moremyself at such a poorly managed and disorganized practice. The only thing the office staff does consistently is make mistakes and sound annoyed each time they need to answer the phone. On more than two occasions my voicemails were not received for cancelled appointments, messages were not given to the doctor, my prescription was not called in/forgotten about, or I was charged incorrectly. Yet the FINAL STRAW was the AWFUL, EXTREMELY UNPROFESSIONAL behavior I encountered when speaking with DR.SAW AYE. I called the practice and asked to speak with him regarding medication he prescribed for me. I wasn't feeling well after taking it and wanted to know if I could reduce the dosage. He returned my phone call but I wasn't able to pick up so I called back immediately. Unfortunately, the office had closed for lunch. I called the on- call doctor to ask questions about the medication I was prescribed because I didn't feel normal. Coincidently, Dr. Aye happened to be the on call doctor that day. I was pleasantly surprised to hear back and felt relieved that we connected since he had prescribed the Rx. I began explaining how I was feeling and to my surprise he cut me off and was very short. He did not let me finish my sentences or express myself. Then accused me of repeating myself (I was trying to get my point heard-explaining the facts after he kept interrupting me- not repeating myself). I asked him why he was treating em with such animosity...? He then proceeds to call me RUDE for using the emergency line for my PROBLEM. Isn't that what the on-call doctor is for? When you aren't feeling well and your regular doctor is unavailable? He kept repeating himself by saying he couldn't help me over the phone and that I needed to come in for an appointment. I had literally just seen him TWO WEEKS PRIOR so I asked why I needed to come in again. He doesn't run tests at his practice so essentially we would be having a conversation-similar to the phone conversation we were having at that moment. He became extremely irritated and said Im wasting too much of his time (it had been less than 5 minutes according to my cell phone call log) and that he would switch my medication to help with a hormonal condition. When I asked what kind of hormonal condition he asked me if I wanted it or not. I said no thank you and he literally HUNG UP ON ME. I have since found another amazing internal practitioner and I will NEVER EVER be returning to DR. SAW AYE'S practice again. Turns out I was prescribed medication I do not need to take after all. Honestly, I cant believe such an UNETHICAL person is still in business. Do yourself a favor and avoid this place!

Not so fast. I read the other reviews and I beg to differ. I am been seeing Dr. Leoni for ten…read moreyears or so and on occasion NP Flinders and it has always been a positive experience. The professional staff has always been compassionate and caring. They see lots of patients but that is the nature of the economics of health care today. Sure they are busy. Phone calls often go to voice mail and there is an occasional mistake or oversight but dealing with the front desk is sooo much more pleasant than dealing with my crappy insurance company.

Avoid this doctor at all costs. He is extremely rude, and rushes through things and there is…read moreabsolutely no quality of care standard with him or his office. He walked out of my mom's surgery follow up appointment to take a phone call after pulling off her bandage in a non sterile environment, causing extreme pain and getting blood all over her clothes. Then he tried to put a brace over her exposed unhealed staples that would have rubbed them until I asked for him to do something else out of concern. He came into the room completely unprepared as if he hand even read her chart, asking us when the surgery was done after he pulled off her brace violently with out explaining anything he was doing. When my Mom said she was in pain he essentially said "well Of course your arm is broken" As I mentioned as we were asking questions about care and follow up he answered his phone and walked out and left us sitting there until one of the office aides came in and said we could go. We received no care instructions or any information other than 'come back in 2 weeks' from her. And being informed we owed them $20 for the brace. (Mind you they couldn't even run a credit card in their outdated office and demanded cash). He was also incredibly rude the day of the surgery and didn't walk us through everything and while his nurses were trying to explain he rushed them saying "can we get going and get on with this". This man needs to retire. Unfortunately this complaint will do nothing as people have been complaining about this man for years and he does not seem to have improved.

Unprofessional, Dismissive, Poor Manners…read more He did surgery on my father's knee. When he went through PT, he complained of pain and his leg was still excessively swollen. Dr Harf's reply was, "I don't have anything to do with that, you have to talk to your doctor". Now, here we are 7 months later and my dad has to go in for another surgery because Dr Harf neglected to repair all of the knee correctly. He is dismissive, judgmental, rude, and not thorough. He should be seriously assessed for his medical license. Save yourself trouble and get a referral to someone else.

Dr Caraballo cured my asthma attack that I had been in for months. She listens and acts correctly…read more Dr Caraballo is a very capable doctor. My experience was excellent.

Recently moved to Sonoma Valley. I have been fully allergy tested and have had 1 year of allergy…read moreshots by a board certified MD. My prior allergy doc discussed procedure with me to have the remaining 2 years of my shots at new location and how to transfer my vials for my shots. (He says this is common as people relocate.) FamilyCare Allergy said they would accept NOTHING from my previous doc. I would have to start all over again with skin testing and start my allergy shots from zero. Not only is this poor care, there is NO WAY my insurance would pay for the retesting and to repeat a year of shots!