Very large medical practice, with many specialists. It's very convenient for patients with…read moreco-morbidities to find all services in one facility. Close to shopping, dining, and government services all in the Southgate Plaza.

No one answers the phone. More than once I have sat on hold over 15 minutes. The major issue is…read morePaula (manager). She seems to deliberately not understand what you are saying to her and denies actual proof of what you are saying. Please believe the negative reviews. I hope the owners listen to the reviews that identify Paula as an ongoing problem at this facility

Absolutely love Dr.O'Neils Rheumatology wellness office. Dr.O'Neil, her PA, nurses & staff take…read moresuch great care of their patients! I personally like the feel of a women empowered medical office. They truly want to get to know you and your medical history! They won't stop til they have answers and your input! If your looking for a Rheumatologist than look no further. They'll send you for any medically necessary tests and review test results with you in office or over the patient portal. They respond to your voicemails within 48 hours unless your a new patient and then it would probably be longer. Discovered Rheumatology Wellness Center in 2017 and will be here for a long time. Remember they are flexible as to your medical treatments moving forward. If your looking for a relaxing and calm office setting this is your place!

Rheumatologists are few and far between in this area, but we are fortunate enough to have an…read moreamazing one here in Cheektowaga. As you may have read before on reviews of mine that when it comes to Doctors one of the things I insist on in my or my families physicians is Compassion and Knowledge and this practice has that in Spades. Dr. O'Neil is amazing, she was able to effectively diagnose and start appropriate treatment for an issue that has just recently cropped up in a family member. So starting off, the office has a calm, peaceful vibe. Its not just the staff, the colors are muted and pastel, the music in the waiting room is calm, the staff is welcoming and the waiting room has something you almost never see in a doctors office: comfortable furniture. The Nurses and the Doctor herself are top notch also. My family member went in with a migraine brewing to a visit, and the nurses made the room dark as soon as they were done with triage and spoke quietly out of concern. The Doctor offered acupuncture (normally something they charge for) to stop it in its tracks. Now I don't know if I ever believe that stabbing yourself with thin needles is spots is a cure for anything, but within 10 minutes she felt the pressure diminish and within 15 minutes the pain was gone. This is just ancillary service btw, the actual issue that brought my family member in was nailed immediately and a proper course of treatment was started right away and that, I might add, started reversing much of the Symptomology immediately. If you have an issue that requires a Rheumatologist I highly recommend this practice.

Been with Dr.Novelli his entire 43 years practicing. Compationate and always available to listen…read more Never one complaint in all these years about his ability. He and his staff are wonderful.

Goes out of her way to help patients. Very considerate. Recommended to all.read more

the worst doctors office ever!! they don't care about the patients at all !!! they make you jump…read morethrough hoops to get your medicine! the staff is rude. most hardly speak english!! the dr amy munro does not care about her patients at all. would not recommend to a stray animal !!! again worst practice ever !!! if you have them, drop them and run!!

WNY Medical .. Located On Broadway In Depew Is Incredible! The Staff Is Wonderful From Receptionist…read moreTo Doctors! I Have Been With Dr. Amy Munru For Years. Dr. Munru Is Knowledgeable In Every Area Of Medicine. If Your Looking For A Primary This Location Will Not Disappoint You!

The nurse there is nasty. She has a problem with talking to people in a normal way. Glad to get…read more out when i did. Wait times in office are way to long. I spent 45 min in nothing but a papper gown cold waiting for the doctor.. The place is in disaray . No one knows what is going on including vakante, and it,s not just me my wife has had the same issuses. Good luck, i think your nurse needs to go into driving a truck. That way she won,t have to talk to anyone.

You get in and out fast. This place is your typical doctors office, complete with sick and healthy…read moresided waiting lobbies. They do it all, from check ups to blood work and all the fixins. I normally hate going to the doctors office, but this one aint bad. Receptionists were friendly and get you in and handled quickly!

I have been seeing Laura for over 10 years, she's amazing. But the office employees are absolutely…read moreterrible, they're extremely rude and belittling. They have terrible customers service skills and do not know how to talk to their patients. Also they changed their hours and make it extremely hard for people who work later in the day to make an appointment. I'm sure there are people like me who would rather not leave work early for an appointment and miss out on money. Disheartening.

I've only seen Laura but we all call her Dr Laura since she is truly amazing and knowledgeable, my…read morehusband sees the Doc - I won't go anywhere else period!!!!

We love our PA and I have no issues with the office or protocol. Always kind and understanding…read more Careful review of medicines and outcomes. I've recommended the practice to others and will continue to do so.

Let's start by say the Dr Degraves is a pompous a$$ and if you like people like that fine - I don't…read more- I went in for treatment and he added another pill , so his nurse was supposed to call it in, Well 24 hours later go to pick up the script and nothing , call his office and the one receptionist says - there's NOTHING here for you hang on , Then she comes back and says the nurse found the script and we will send it to CVS- so now I'm mad cause they don't know how to handle this and I'm not the only one that complained about there script handling-well I told the receptionist wtf are you talking about CVS I never used CVS - she says hand on , then comes back saying Tops - I said ohh you had to look in my chart - well after bitching and complain about there neglect and the pompous a$$ Dr she hangs up -4 DAYS GOES BY NO SCRIPT IN AT TOPS GO TO THE OFFICE , AGAIN THEY FORGOT to SEND IT - NOW THIS IS 4 DAYS LATER - THEN AS IM TALKING TO A PA , IN COMES OLE POMPOUS ASS HIMSELF SAYING BECAUSE YOU YELLED AT MY STAFF I HAVE TO LET YOU GO , BUT BUT THE 5 DAYS THAT THEY WHERE SUPPOSED YO SEND THE SCRIPT IN WELL THAT DOES COUNT AND ITS OK FOR HIS STAFF TO BE IDIOTS AND ON THERE PHONES OR DO WHATEVER INSTEAD ON THERE JOBS - Never the less I hound a better Dr and would HIGHLY NOT I MEAN NOT recommend going there - some of the PA are great , but if you want to get talked down to or treated like your a 5th grader and you want to waste time seeking your OWN SCRIPT THAT HAVE AT IT - DEGRAVES IS A POMPOUS A$$