I have been with State Farm for many years now and wouldn't think of making a change to another company. They have been always helpful answering my questions and addressing my concerns. Always friendly and such a great disposition. Special thanks to Jill for assisting me with some matters regarding my life insurance policy recently. She is always so pleasant and friendly making me comfortable they way my persona policies are being handle by State Farm. Thank you Jill! And to Barbara ( I believe that's her name) the receptionist, she is such a wonderful person, always patient and caring whenever I have called, great customer service. Thank you for always being so nice, kind and friendly :) read more

This man while I'm sure means well and has good intent but he has listening issues, enjoys speaking over you and might not recognize his condescending choice of tone and vocabulary. Do not recommend unless you enjoy being talked to like a child. read more

This is for State Farm Insurance review for David Schara's offices. I have been using them for auto insurance for several years now after switching over from Geico, and I must say I've had no complaints and they also have excellent customer service. I like the fact that they are local so you can speak to someone who represents your account. Within the past couple of years I got a new representative named Elyse who's very customer service oriented and professional as well. She worked with me over the phone and reviewed my auto policy in detail to ensure I wasn't paying for unnecessary items to help me get the best price on my auto insurance policy. So if you're in the market for some new auto insurance, or looking to make a switch, call up State Farm and ask for Elyse and request a quote. She'll be glad to help you out cuz she loves Yelpers. read more

I have been with David's office for several years now. They have really been there for me from hail damage to fender benders. Their office really walked me through the process and answered all of my questions. They also took care of working with the body shop. Really made the process smooth and reduced the stress tremendously. They have always answered my questions about homeowners insurance as well and making sure I was in the best coverage for my family and I. I cant recommend them enough!!! read more

Had issues with my wife's car and this agency was superb, not only with my claim, fast and efficient,but even arranged for a rental car that I didn't know was in my coverage. Best insurance ever. read more

I have had the best experience with this agency. I am busy and don't often have time to call places. I can do just about everything through email and response times are fast. If I happen to need to call - they are very responsive and helpful. Jill is the best, always has the information I need and very helpful. Bought a house, easy process to insure. Bought a new car - so easy to add to policy. read more

I've bee a customer of Dave & his team since interning with them for a year back in 2005. Even after we moved out of state we didn't consider transferring our policies. The service and care the team put into managing their client's affairs is phenomenal. Most of my family who don't even live in the area are customers of Dave's as well based on their fantastic service. MaryEllen is always a pleasure to speak to, keeps things straight while making it effortless for us. I always walk away from conversations with her with a smile on my face. read more

Love State Farm! We have had State Farm for our insurance for many years. Today reminded me, once again, why we are loyal to State Farm. My agent Monica Story sat with me and listened to my wants, needs and overall story. She took the time to analyze my situation, offer me options, and gave me the solutions I needed. All the while, considered things I might have forgotten and considered my budget. Thank you Monica Story, the Schara staff, and David Schara! read more

Thanks for having the free shredding event today! Fantastic idea. Looking forward to another one in October!

Jessica McCoy was so friendly and efficient getting me a quote for my new car! I had called around to many other insurance companies but she was so personable and helpful that it made the whole process painless, and the quote I got was even less than expected! I'm also recommending State Farm to all my coworkers and friends because of their quotes for good campaign for Austin Pets Alive! Thank you for supporting this wonderful organization! read more

I've been getting all my insurance needs from David Schara for over ten years. He and his staff are top-notch. They are fast and efficient. Just as important, they make you feel like family when you talk to them. I called a credit union the other day and waited 15 minutes to talk to someone. I routinely deal with Jill at David Schara. Not only do I immediately get in touch with her, she usually has my request taken care of within five minutes! I don't know how she does it. You just can't beat that kind of service. read more

Dave Schara has handled my home and auto insurance for 26 years. The service is impeccable and Dave and his staff are as friendly and professional as you will find anywhere. read more

Although I'm currently not a customer of David Schara Agency, I intend to become one at time of renewal. As a local citizen I want recognize this firm for their commitment to community.I've seen their name around town more than a few times. Recently I've worked with Kathy, Maryellen and David himself on a community cause and they were were all gracious, kind, caring and giving of their time and commitment. The consist 5-star rating seems to be no coincidence. There's a culture amongst these folks that reflects purpose, commitment and quality. Hats off the the David Schara team. read more

I have been a customer since 1991. To me the purpose of insurance and an insurance agent is to protect you financially and to assume the responsibility of resolving any matters. State Farm and David Schara have done both of those well. read more

To sum-up my experience with Dave Schara State Farm, I'd say superb. I was paying close to $200 a month for my auto insurance policy with my previous carrier. I felt this was all-together too much considering my impeccable driving record. I shopped around, and low and behold...almost every other auto company had cheaper rates. While I was on the last minute of finalizing a policy with progressive, luckily Jessica Vincent(agent) reached out with a quote that came in $100 cheaper per/month. Let me do the math for you ladies and gents: That is $600 in savings over 6 months and $1200 over 12. I get top-notch insurance and customer service for HALF of what I was paying previously. I urge anyone local to give them a call and see what they can do. read more

The team here definitely go above and beyond. My agent Monica S has answered all my questions (yes, even the ignorant ones) from day one. She walked me through every item of my premium making sure I understood what everything meant. She made sure I had coverage where I needed it to fit my own personal situation and made sure I wasn't paying money for coverage where I didn't need it. She is welcoming and very easy to talk to. She has been great with all my policy updates as well as communicating them to me. Not to mention she always responds in a timely fashion to all my emails and phone calls- I never have to set foot into their office. But if you do decide to drop by- it is an absolutely gorgeous building with plenty of parking too! read more

Dave Schara - "almost" like a family "friend" We have been with St. Farm for over 30 years, we have been with Dave Schara for approximately 10 years and we have refused to shop for less expensive insurance in the name of staying with St. Farm. Wow--BIG mistake. St. Farm began notifying Dave Schara in April/May that they were reviewing/terminating policies for frequency of claims. (Note: they cite 8 claims over 10 years for 3 drivers. These claims include: 2 windshield repairs, 2 towing claims and a rental car reimbursement. Together total about $500 at the most.) Oops, I guess it never crossed Dave's conscience to notify us of that. Dave let us renew our June-December policy without a mention of that small fact. Oh, and July, August, September, October and 1/2 of November pass--still no word. We get a phone call that our auto policy will not be renewed due to the frequency of claims. Let's understand this--it is not the dollar amount, it is the frequency. No word mentioned from Dave that these small claims will come back to bite us in the butt later. No word mentioned from Dave that we might want to just pay cash for these claims to avoid too much "frequency" of claims. No word mentioned from Dave that they look at "frequency" over dollars paid. Wow--mistake to stay with St. Farm with some misperceived loyalty. Who we think is "our" agent, who would "help" us to keep our coverages appropriate (ie the best coverage; the best value ) Nope, it doesn't work that way because Dave Schara actually waited until about 6 weeks before our cancellation to notify us. He left us a short amount of time to shop around and made it clear that he represents St. Farm and does not care about or service his clients appropriately. Great news - think about it while you have choices and are not left hanging. read more

Mr. Schara's office is very friendly and is always williing to help out the local community! Thanks for all you do to support CPHS!

Have you ever had an agent talk you down off the ledge? That's what David did for me. I've been with a different company for over 20 years and out of frustration I called David (because of the reviews he's gotten) and told him I was ready to jump! I explained my situation and David was honest and upfront, not just looking to sell a policy. I've opted to stay with my current company but I would recommend David Schara to anyone looking for insurance. I've never been a State Farm customer so I can't speak for the company but I can't imagine someone like David working for a company that is not as stand up as he is. Aside from the insurance advisement, we had such a pleasant conversation, almost like we'd been friends for forever. Refreshing to see that customer service is not lost. David, if you read this....I just may have to take you to lunch one day! read more

I have been with David Schara's State Farm office since the mid 80's. I lived on West Braker and his office was on the corner of Burnet Road in a little house. Now I don't even live in Austin and I refuse to change agents. I have ALWAYS had GREAT service with this office. My go-to rep is Stacie Nichols. I ask for her and she takes GREAT care of all my needs and issues. This young lady is very efficient, very knowledgeable, and extremely kind. When we are on the phone together, she makes me feel like we're family. The "old school" feeling that you don't get very often anymore. Thanks to David Schara and his office peeps for always being there when we need them!!! read more

I have all my insurance polocies with David Schara....recently Herlinda helped me with a quick payment and was ever so nice and I received my receipt very quickly. I have had to place claims once on my home and another on my poor totalled car...David Schara Insurance made it as painless as possible. read more

This is the friendliest, most helpful, quick responding team of insurance agents with whom I have EVER worked. LOVE this team!!

We have been customers with David Schara for as long as I can remember. They have delivered the absolute best service with every single encounter we have had and all our claims have been handled professionally, quickly, and fairly. Using State Farm and working with this great team, I have peace of mind that we are OK if the worst happens and that is what insurance is all about. read more

I don't even want to give this place 1 star! I've been with State Farm for well over 10 years and with this location for 4. This location is shady at best with how they do business with people. Because they wrote down my address wrong I wasn't getting mail from them (if they even sent any). In the past I've gotten emails that a bill was due for the 6 months. Not only did these people have my email they had my phone number and not once did they reach out to me. So what did they do? They canceled my policy. I tried to reinstate it just to get coverage and they quoted me $305 dollars more than my previous policy. They are crooks at best. If you must choose State Farm stay away from this location. The people who work here are incompetent. read more

Great service. They did a review of my policies (granted, not until I'd been a customer for a over 10 years) and advised me on how to save a few bucks ("I'm not sure you need that" kind of advice). In the great hailstorm of 25 March 2009, everyone was swamped with claims, but they handled me professionally and got my $6K car claim handled as promptly as possible. They've also handled small claims for dings quite well. read more

IF you think about it, buying insurance is making two decisions. One is the national carrier / policy to cover your insurance needs. The other is the agent you will deal with over the term of the policy. I've found State Farm policies to provide excellent coverage at a competitive price. Multiple times I've compared my package of policies and State Farm has always been priced to within a couple of dollars for the lowest competition. Their claim handling and coverage is very good. But this recommendation is about agents. I've had a number of agents including multiple from State Farm. Most are good at administrating the policy but that's it. During the years ( over 20 now ) that Mr. Schara has been my State Farm agent I have had to file a number of claims to cover auto accidents, hail damage to home & rental house, even a law suite, so I know his service well. David Schara stands out for his customer service. He knows just how stressful having an accident / claim can be. When I wreaked ( nearly totaled ) my nearly brand new Maxima on a vacation trip. The absolute worse type of accident without personal injury. I was stranded without transportation, at a lost , sitting in my hotel trying to figure out how to get the car fixed, me & my stuff home, and just feeling down at having done it myself. I couldn't even eat I felt so bad. His call that evening was more than just doing the job. He could have easily put the call off a day to business hours or had his team make the call. We discussed options and more importantly he lifted my spirits and helped me feel OK with the accident. 10 years later when the repair paint on that car failed, it was his idea and records on that repair that helped me use the repair warranty to update my Maxima ( twice ) More recently, I had an accident with my Tahoe. ( Once again nearly totaled but fortunately not my fault this time ) Mr. Schara's team was very quick and helpful as I got things started on the claim. I love this Tahoe and don't want to let it be totaled. Later on, both his team and David personally have discussed this claim and helped me understand the steps to take and how best to approach the other insurance company as well as best repair options. As I shared before, he really understood how you feel after an accident and went well beyond administering my claim. You have a choice, choose the best agent you can as you will appreciate that agent as much as the coverage. I know I do. BUCK read more

I was recently involved in a fender bender on Mo-Pac and was quite shaken up. When I called their office to get advice on how to deal with the situation and Maryellen was so helpful. She made sure I was OK and in a safe place and then walked me through the whole process. I couldn't be happier with the service I get anytime I call into the office, but at that particular moment I knew I had made the right decision to go with a local State Farm agent with real people who care about their customers! read more