Becki is the best. I was referred to her from a friend of mine at church I think about 3-4 yrs ago…read more I'm a senior citizen, and sometimes we tend to forget/ blend things. She has always made sure to stay on top of my insurance to make sure that I was always covered. And always a pleasure to talk to while ( she) was taking care of the business necessary to keep me updated and correctly insured. She is a blessing.

When I had gotten my six month renewal for my auto insurance, I was floored by the amount…read more Considering I barely drive any more. So I decided to look around to see if I was getting the best deal. Jumped on Yelp for insurers in my area with high ratings. Went onto their site and filled in request for quote forms and waited. Out of five, two waited a week before sending me a follow up. One was rather high also. And two were very reasonable. Linda at this location not only send me a quote but followed up with a call to ask me a few questions. Those questions lead to a discount. After a couple more calls back and forward, my final cost was less than half the price of my current insurance. I gave them my credit card to cover my auto and home insurance. A few days later, I get paperwork to sign and decided to drop them off personally. Got to meet both Linda and Becki, very pleasant women. I will update my review after I make any claims

This place is great! Love the team, it's always so nice to have real people to talk to.read more

Love this agecy. Everyone there is very professional and helpful! I have been using them for years…read moreand will continue using them for many more!

Helped me save money!! Ive always have had a great experience with them for almost 2 decades.read more

Darren is man who sincerely cares about his clients and does what he can to help provide them with…read morethe best coverage.

Agent Daniel Dickson was very patient, kind and thorough in walking through our vehicle and…read morerenter's insurance policy options. State Farm saved us about 50% from our previous insurer, AAA. Hopefully the claims process will be just as pleasant.

I'm sure these guys mean well but this is the most stressful experience I've had with insurance…read more My last agent was amazing and sadly passed away so I was transferred to these guys. Customer service could be much better.

Very knowledgeable. My previous insurance company was over-charging me for auto and had me on a…read morehome policy that was not enough coverage. I got all of that completely settled and made the switch. Great service / extremely patient with me and my questions. I can't believe I was with the other guys for 28 years. I'm in good hands with State Farm. LOL.

Two years ago, when I moved to Texas, my loan agent referred me to Stephanie's office for my…read moreinsurance needs. As a long time State Farm customer, I was happy to find an agent in my new home area. Stephanie has been wonderful to work with. Knowledgeable, friendly, super efficient...I've been so pleased with her fantastic service. Today I called her office and her assistant, Jessica, helped me sign my new car up for insurance. She was helpful, friendly...the process was super easy and quick. I'm so grateful for the referral to Stephanie's office. They have made my insurance process so easy and I have great coverage. Highly recommend this office!!!

This man while I'm sure means well and has good intent but he has listening issues, enjoys speaking…read moreover you and might not recognize his condescending choice of tone and vocabulary. Do not recommend unless you enjoy being talked to like a child.

I have been with State Farm for many years now and wouldn't think of making a change to another…read morecompany. They have been always helpful answering my questions and addressing my concerns. Always friendly and such a great disposition. Special thanks to Jill for assisting me with some matters regarding my life insurance policy recently. She is always so pleasant and friendly making me comfortable they way my persona policies are being handle by State Farm. Thank you Jill! And to Barbara ( I believe that's her name) the receptionist, she is such a wonderful person, always patient and caring whenever I have called, great customer service. Thank you for always being so nice, kind and friendly :)

I highly recommend using Shannon Johnson for all your insurance needs! They have a great staff to…read morehelp you right away and give you the correct knowledge you need. They can also help with future investments and planning to protect you and your family. Thank you Shannon Johnson State Farm!!!!

From the owner: TX-1104845 Here at Shannon Johnson State Farm, our mission is to lead with integrity and…read morecompassion. I'm honored to be a local State Farm agent based in Austin, TX and helping my neighbors in Leander, Crystal Falls, Avery Ranch, Anderson Mill, Cedar Park, and Round Rock with all things insurance - including auto insurance, home insurance, life insurance, renters insurance, small business insurance, & more. We give our undivided, close attention to each and every customer to be able to identify individual needs. Most of all, we guide you with compassion and education - we care about our customers and want to make sure you understand your coverage needs and are able find the most effective insurance plan for your life. Shannon and her team are here to celebrate your life events and help you navigate the unexpected - while protecting the people and things you cherish most. Call or stop by for a free quote.

Excellent agency. They are very attentive whether by email or phone. I had to file a hail auto…read moreclaim and the process was smooth. Everyone at this office is professional, courteous and I really appreciated how well the claims process went. It was seamless.

I've been using Richard for five years and Richard's staff is top notch!! Especially that nice lady…read moreCourtney.

Since I was transferring units in my apartment complex, I thought it was a good opportunity to…read moreexplore my options. So, I went on the State Farm website to try to get a quote, etc., and one of the questions was whether I had ever had damage at an apartment I lived in, regardless of whether I filed a claim. I answered yes, as back in May 2024, my then-apartment was flooded due to negligence/incompetence by the tenant in the unit above me. Answering truthfully then caused the website to say I couldn't continue and my quote request/information would be passed to a nearby agency. From past experience, I know these agents are aggressive when new business opportunities arise and call immediately, so I wrote "do not call" on the contact form. So, instead, I got a text shortly thereafter about my quote being routed to this office and a "check-in" from an agent at this office named Morgan. I didn't respond to it as I had other things to do at that moment and went on with my business, which included going to an afternoon movie. So I'm in the movie, and at 5:04 PM, after hours, I get another text from this guy. "Do you have a few minutes to chat?" at the end followed by his name and a smiley face emoji. Again, I ignore it. I don't do business after 5 pm. The next day, I'm busy with move in and move out stuff and haven't responded. This guy texts again, at the end of the day, about working on the quote, he needs a few details. I text back and say yes, but not right now. That 2 unsolicited texts near or after 5 pm are not any better than incessant and repeated phone calls. He texts back a few minutes later apologizing, saying it's been a busy day. He needs to know more about the claims for water damage, ie the nature of the incidents and was it from an appliance, or weather. I texted back in a few minutes; I explained that the water damage was from 2 years ago at my previous Austin apartment. 2 incidents, one being due to my directly upstairs neighbor not knowing the basic life skill of how to use a washing machine, water was pushed backward in the pipes to her water heater, which overloaded and came down the pipes into my water heater, flooding the entire apartment. The other, a few months later, was a buried pipe outside getting blocked, affecting multiple units in the complex besides mine. Then I said I was merely answering the question honestly on the website and expressed dissatisfaction over having to jump through these hoops caused by answering the question honestly when trying to do self-service. I thought that would be the end of it until Monday, but no. This guy texted on Saturday, saying he is in the office on Saturday too. What a hard worker, aggressively trying to get my business. Another text outside of business hours, distracting/disturbing me while I'm with my friends and relaxing. He says that because it was a claim, they have to review it and submit the information to be reviewed by the back-end team. To be reviewed and sent to another team to review, LOL. He's going to take it and add it so we can get the quote set up. Pardon me, what are you going to review? Do you want pictures of the entire floor of that apartment covered in water? Water going out the small crack in the doors because there is so much? And I'm no longer with AAA. but I still have all the claim information stored in OneDrive. Do you want that too, for you to review for your back end team, Morgan? I reply with a no thanks, and a plea to discontinue the texts. Then went on a diatribe. The continuous after-hours/not business hours texts are disrespectful to my privacy and time. And this thing about the water damage at an apartment I HAVE NOT LIVED IN SINCE OCTOBER 2024 seems shady. Particularly since the water damage was not caused by any negligence on my part. I closed with a statement about how, since I was transferring units, it was an opportunity to explore options, but for now I was going to continue with Allstate. A totally ridiculous situation. I feel like I dodged a bullet; if I had gotten renters insurance via this agency, I have a sneaking suspicion they would disappear when I had a claim for something. Aggressive messages to get my business, but nowhere to be found when my home has been disrupted by the negligence/incompetence of someone else. I don't even know why I was routed to this State Farm agency. I'm in NW Austin and these guys are 11 miles away east of 35. Surely there are agencies in NW Austin/or closer. Jake wasn't a good neighbor here. No Aaron Rodgers touchdown dance for Morgan. Whatever the response will be, like to my similar review of this place on Google, is nonsense.

I've had the pleasure of working with Yasmine for several years, and she's been nothing short of…read moreamazing. The trust and relationship we've built over the years mean so much to me. She's always responsive, knowledgeable, and genuinely looks out for what's best for me and my family. It's hard to find someone you can truly trust, and Yasmine has earned mine. I highly recommend her to anyone looking for an insurance representative who truly cares about her clients. The only real improvement that I hope for is that State Farm as a corporation does something to lower rates for current customers and not just new customers. I am truly happy with our agent, Alejandra De La Torre, and Yasmine they are definitely 5 star!!!!

If I could rate zero I would. kanda kropp is HIGHLY unprofessional in the way she spoke to me as a…read morecustomer, it was very condecending and when I told her not talk to me like that, she laughed on the phone. She offered no information just repetitive "beat around the bush answers". she gave me no help or piece of mind as to submitting payments, policy rates or increases that were happening to my policy. I genuinely felt like no one in the office could offer me good information. DO NOT GO TO THIS AGENT THERES GOOD ONES OUT THERE WITHIN STATE FARM OTHER THAN THIS LOCATION.

Kanda is a great agent. I have been with State Farm since I was 16 years old because of great…read moreagents line Kanda. She is a generational agent, and she is professional, friendly, and educated beyond just insurance. She is knowledgeable in finances, mortgages, and so much more. If you're looking for a great agent who will take care of you, and ensure that you have the protection that you need, then you need to visit Kanda.