Merrie Connon has been my State Farm agent for over twelve years. Nothing I could say about her…read moreoffice, her staff, or their service, would provide a more compelling reason to switch to State Farm, than that number alone. Prior to becoming a State Farm customer, you could say I was "going with the Flo". Until I realized how much I was over-paying for my auto insurance. After shopping around I settled on Merrie Connon's agency because it was right around the corner from my home in Tucson. I no longer live in Tucson, but I also have no reason to switch agents. Over the years, I have come to know Patty (retired), Ivonne, Cody and Merrie. They are all wonderful folks who know who I am and go above and beyond every time we interact. I was so satisfied with their services and personal attention that I recommended my mother switch insurance carriers to State Farm. She is now one of Merrie's customers too. In the past few months, I purchased a new vehicle. I was curious to know how State Farm's estimate for my new Civic would compare to the competition. Needless to say, I am still with State Farm. No matter what the fliers claim, and no matter who friends and colleagues recommended I talk to, NO ONE CAME CLOSE to the rates of State Farm. I love my new car and I love my insurance agent! Thank you all!

Husband Relocated for work recently from California. I visit... he didn't want to loose coverage…read morewith State Farm; staff here helped guide us though the law required coverage in AZ vs CA. Helped us with AZDMV too. Staff is wonderful, have peace of mind and very affordable top coverage for his Genesis. Fast response, excellent communication bt Amber specifically, she is so kind & patient. HIGHLY RECOMMEND!!

TAWNY ELLINWOOD is the best !!…read more Tawny works in Dan's office and she is simply the best !! She helped me get renters insurance for my apartment, then car insurance for my daughter. The price of my daughter's car insurance was so good, that her boyfriend also switched to State Farm. :) I have thoroughly enjoyed working with Tawny for many years now. She is always upbeat, friendly, helpful and professional. She answers all of my questions and responds quickly to my calls and/or emails. DEFINITELY contact her for a quote on any insurance needs.

We have been using this agent for 11 years. Which just adds to the shock we have experienced due…read moreto the utter incompetence and a lack of rudimental courtesy and customer service skills. As a 'mom and pap" type landlords we own a few properties in Phoenix. While preparing our taxes we noticed that we are missing one of the insurance bills. So we called Dan's office. To our great surprise we were informed that our insurance policy got cancelled a year ago, due to a claim on a tenants part! But no one bothered to inform us!!! Not even a courtesy call, reminding us nothing!!!! Complete disregard for long term loyal clients. He said that " insurance company has sent us a letter" (not true). Insurance cancellation should be a registered letter - which we would have received! He expressed a complete disregard that our property was left uninsured for a year!!! Not even an apology, nothing or any desire to remediate the situation. Naturally we are taking all our business elsewhere and telling everybody to stay away from that dump of an agency!! Also filing a complaint with AZ Insurance DIFI. Avoid Dan Kalm Insurance - they treat long term clients as garbage and discriminate against them. P.S. I jus wanted to add some facts after I ve had a conversation with this person - agent. He demanded that I should remove this review in a rude way - I said I would only do it if the situation is remodified and he would apologize to me - at this point he went completely nuts screaming at me, telling that I am blackmailing him etc... This is a scary individual - beware! P.S My review stands. The Agent is rude with major attitude issues. Said he was doing me a favor by contacting the insurance company to renew the coverage. Effectively, doing his job for which he collected premiums/commissions from us for 11 years, without paying any attention to our Canadian address before. Hence - its just a lame excuse not providing basic polite customer service. In 25 years - this is the rudest agent I ve been dealing with. I have never had such a negative experience. Never even an apology, just the righteous attitude. Yelled at a me for posting this review. Told me to get out of his business to get insurance some place else. If you don't want to be treated like garbage and being screamed at for your own money - AVOID AT ALL COSTS. Just for reference: What he attempted to refer to without a knowledge that many years ago I went to a law school: Commercial electronic messages (CEM) sent to recipients in Canada from another country must comply with CASL. Senders of CEMs need to: (1) obtain consent, (2) provide identification information, and (3) provide an unsubscribe mechanism. This is what the CASL is about - we communicated always via mail and email hence implied consent. And just a lame excuse on a part of an incompetent, lazy, misleading agent. Plus given his recently changed reply - he is very good in twisting the facts. He is not to be trusted! P.P.S, At this point we decided to seek a legal advice and will contact State Farm directly to recommend them to have a better customer service focused training to their agents. Its obviously a complete failure at this stage. This person should not be in a customer focused business. End of story.

I was with Stare Farm for almost 30 years. This year, they raised rates on their umbrella policies…read moreby over 100%. No call or warning. We have never made a claim on this policy and had no or minor claims on our other policies. Tom's staff was as shocked as I was at this increase but they said there was nothing they could do. We switched to another insurance provider for all coverage and are paying about what we paid last year. We almost switched two years ago when we noticed our State Farm bill said we weren't paying the lowest rate on one of our policies and it said we should talk to our agent if we had questions. Tom's office said they have no information on why we weren't being offered the lowest rate and after a few calls told us there was nothing they could do to answer our questions. They seemed annoyed that we were concerned we weren't getting the lowest rate (according to their own billing statement). At the time we couldn't find a cheaper provider but when they jacked up their umbrella rates, they solved that problem for us. I was going to give a 2 star because of the company's lack of interest in keeping long term customers but it did feel like most of Tom's staff (not all) were fighting to keep us. Use them if they are giving you the best rate but from our experience you need to watch closely because rates swing drastically and they don't mind losing long term customers.

I've had car and home insurance with Mr Tom Tatro for years!! Excellent customer service with Ms…read more Marcia, who works in their office. She has the knowledge and patience to go thru every detail and question you have!! I am very pleased!! The best insurance you can have!! Thank you!!

Joel is an outstanding agent. Very good to work with on your insurance needs. He takes great care…read morein understanding your needs and proposing cost effective plans to address those needs. I highly recommend him.

This Joel Lipp office put the wrong address for my home insurance. I found out during a claim. When…read moreI called them, they never apologized and in fact were rude about it. I never heard from Joel even once. Until I posted a negative review. Now he cares. They put the wrong address again which I just discovered when I switched agents. Do not use this State Farm office. Evanna did not inform me that my address was wrong. I discovered it and told her. So, your company's underwriting team messed up. This is the first I've heard of that.

Chris searched, found me the best deal, did all the work, always calls me back, and saved me money!…read moreWhat else is there? Building is nice plenty if parking, easy to find, and she saved me money. I was with another company for 10 years, and she saved me money. Get it? Lol

The best insurance company in the state. This is an independent insurance broker who searches…read morecompanies for the best deals and has always beat any other company I was dealing with for home or car insurance. The building is nice, the people friendly, lots of parking and easy to find. The owner is committed to his customers and is always honest and open about coverage, costs and limitations. Saved me a lot of money and cut through all of the bs from other companies.

I moved to NW Tucson Approximately 4 years ago. Coming from California I couldn't wait for the…read moremoment I changed my registration from there to Arizona. My sister who has worked for Statefarm for over 25 years recommended Bob Witt to me. To-date I couldn't be happier. I was covered by USAA for my Three cars and two motorcycles. After dealing with Bob on my home insurance I transferred all my vehicles over as well. I've since received a couple of calls from his office to ensure I was happy and my coverage was what I wanted and more importantly what I needed. During the last few monsoon storms I called the office with some questions. Never really dealing with home owners insurance very much and the lady there was very informative and helpful. I know for a fact I can contact my insurance agent when I need him and get results. That to me is peace of mind you just can't put a price on. Add that to great competitive pricing. And I'm one very satisfied customer.

True definition of good neighbor service at this office. Best agent in town! "Bob Witt and his…read morestaff are absolutely amazing! I have nothing but positive things to say... I have unfortunately had 2 claims in the past year or so, one auto and one home and both were handled very quickly and personally looked over by his office. I have been with other companies in the past and have had nowhere near the same experience or for that matter ever even received a personal call from any other insurance office. Do not hesitate to take your business to these folks! They will not disappoint! If you want more from your insurance than just a bill go see them"

This is the most friendly and knowledgeable insurance agency that we have ever had. My husband and…read moreI have been with them for close to 4 years now after moving to the Tucson area from California. Rebecca and Lisa are always quick to respond to our questions and are always courteous and professional. I highly recommend them for your insurance needs!

I recently worked with Tina at Oakley Insurance Group. I changed my home owners and auto policy…read morewith her help. Her suggestions saved me about $1,000 per year. She was such a joy: professional, very informative, and went the extra mile to get my previous coverage changed over. I truly felt like she was there for me during the transition. I am so glad I have the opportunity to work with Tina and the Oakley group.