I originally gave 5 stars because the staff and doctor seemed helpful during my first visit. But my…read moreongoing experience has been incredibly frustrating and disappointing. *I was never told the medication I was prescribed wasn't covered by my insurance. *The pharmacy they use for testosterone treatment doesn't accept any insurance, which is absurd. It took them almost a week just to ship the medication -- and now I'm left waiting even longer. *Reaching the doctor has been a complete nightmare. There's no good way to communicate. When I finally left a message, it took 3-4 days to get a response. When I called, I was on hold for 45 minutes, then someone just hung up on me. *I ended up having to pay out of pocket for medication that should've been covered, just because no one communicated anything clearly. This has been a waste of time, money, and patience. Once they get your payment, it really feels like you're on your own. They need to fix their communication and pharmacy process -- patients deserve better.

It is very very difficult to even get thru via phone to make an appointment. I have been placed #42…read morein the phone queue, #40, and also #21. Get ready for a long long wait, and appointments 2 months down the road. Before Urology of Indiana (UoI) bought Summit Urology, I could get thru immediately to Summit by phone. Also, my new urologist at UoI is just at the Bloomington office one day a week, and he must drive 60 miles to get there. This is way beyond inconvenient. This is what happens when Finance majors take over healthcare. I would strongly advise you to look elsewhere as UoI has destroyed patient access to care. My name is Dwight Worker, professor emeritus, Kelley School of Business, Indiana University, and I affirm all of the above to be true.

Dr. Ludwig, at Urology of Indiana, has been my urologist for several years now and I'm very happy…read morewith him. He is located close to Naab Road and Ascension St. Vincent Hospital on 86th Street. Parking isn't an issue with a large, free parking lot and the building is wheelchair accessible with automated door buttons. Scheduling appointments are easy, wait times on phone and in waiting room is normally short. The office environment is comfortable and the staff is friendly, efficient and responsive. They offer pre-registration, which I highly recommend, as it saves time at your appointment. The office requires face masks and follows all the Covid-19 safety guidelines. Dr. Ludwig is professional but comfortable and amiable. I had a surgical procedure 3 years ago and it went very well. He is respectful, listens well, explains procedures so I can understand and answers all my questions. He always spend an appropriate amount of time at my appointment and doesn't seem rushed. I'm having another procedure in 3 weeks and trust him totally. And those who are interested in his credentials here are the highlights. He joined Urology of Indiana in 2010. Dr. Ludwig graduated with High Distinction from the University of Nebraska with a B.S. in Biology. He earned his medical degree from the University of Iowa College of Medicine in Iowa City. He completed his internship and residency in Urology at Scott & White Hospital, Texas A & M Health Science Center in Temple, Texas. He is affiliated with Ascension, St. Vincent Hospital and Hancock Regional Hospital. He sees patients in many offices around the Indianapolis Metro areas in addition to offering two integrated Cancer Center for Prostate Cancer. If you need a Urologist I recommend Dr. Ludwig and pre-register to save time.

My family member has a provider here, who is great. I have some feedback for the office staff. We…read moredrove over an hour to get to this appointment in Carmel, IN. First, we found that the office had been relocated. My family had not received a call or email to notify that the practice had moved. Luckily, we had given ourselves plenty of time. When we arrived at the new location we were greeted with, "Your appointment has been canceled." The attitude with the office staff was, "And it's actually your fault that you didn't know we had moved or that your appointment had been canceled." I was struck that no one offered a simple apology. We are easy-going folks. We understand that mistakes happen in busy medical office. Please work on your approach to customer service.

Why is it so hard to talk to someone for a simple question? Automated service is of no use because…read morethey don't have the option to speak to someone for a simple question. When you try one of the options they give you and you get a hold of someone, they just pass you off to somebody else that can't answer your question. There's no use in calling a specific office because it's the same number for all the offices. ‍‍. The Dr's and nurses were great but the automated service and office staff are about as useless as crutches on a legless person.

I took my 96 yo father to Dr Beam twice. The office was efficient, friendly albeit running late…read moreboth times. Staff was helpful. Doc was very professional. We understood a busy schedule, however there is such a thing as too busy. We were shocked to hear this doc sees 45 patients per day. I guess that means about 12 minutes each patient on a nine hour day. She structured her practice to support it. Everyone moves in and out of the consultation room with their assigned task. Our comment was that 12 minutes is certainly not enough time to get to know the patient, the patient's lifestyle or to really answer intimate questions that come up in urology. It would have been better to feel That this doctor had empathy for a man who never wanted to wear a bag. This patient was more interested in finding out why this happened to him. What was the root cause & so that he could take action and correct it.

Dr Hale is the BEST doctor I've ever seen. He was very calming and genuinely cared about my…read moreproblem. I would and have highly recommended him to others.

If I could give Dr Douglass Hale a 0, I would. He spent maybe 5 minutes with us, and in that time,…read moreI don't think he ever took a breath. It was nearly impossible for my wife and I to get a word in. Totally useless visit. I heard the phrase "I don't know" so many times, not to mention his crappy response the ONE time we were able to interrupt him to ask him a question. We drove 2 hours for this? My wife and I will NOT be back. He's not interested in helping my wife, just collecting more money from people who genuinely need help.

once you leave the office after a procedure you have bleeding ,urinary tract infection !! you…read moreare on your own as there is no one there to answer the phone lights are on no one is home ,no follow up ,no support after procedures ,

I will take a line from one of the other reviews about this location. if I could give this 0 stars…read morethat would still be more than what they deserve. I had an appointment that was made for 11:30. I was sent a link that they texted me a link that I was suppose to fill out paperwork before coming in for my appointment. After clicking on the link and getting a login set up there was no information about the appointment and no forms to fill out. So I thought I would get there early to be able to get the paperwork completed on time. I got to the building at 11:02 (thanks GPS) got into the building and to the checking desk at 11:06. Walk up to the employee checking people in and got absolutely zero greeting. There was an iPad that was sitting on the counter so I asked the employee "do I check in on the iPad"? The employee replied with an unenthusiastic "nope". Then the standard whats your name? Who are you here to see? After getting everything set up I was able to login to the app and fill out the paperwork. The person checking people in stated that I was "checked-in" for my appointment and to have a seat. This was the time that I was able to finish the paperwork. I was able to get that done and I checked my watch it was then 11:27. I thought "perfect timing, appointment is at 11:30". I then sat in the busy waiting room and watched as every other person there got called back for their appointment. I could see that they were busy but I thought I would just check the time to see how far off they were. It was now 11:45. I figure I would give them 15 more minute. At 11:50 I wanted to check the ETA. the same person that "checked me in" said that they are "running a little behind". I thought thats fine your busy. She did state that I am "the next in line". I sat back down and waited. Now 12 o'clock rolled around around this time a PF. Changs food delivery happened. Now it looked like doctors and nurses were leaving for their lunch breaks. I check the time again and it was now 12:15 I was now the only person left in the waiting room. At this time I was beyond waiting. I told the employee I have now been here for almost an hour and a half. This is when the employee started getting information. I was here for the appointment to get labs and testing done. So now after waiting alot longer then I have should have ever waited the same employee that "checked me in" told me that my appointment was for a "drop off". So she then informed me that I needed to take a sample cup leave and make another appointment to come back and drop my sample off. She then asked me "do you have your sample to drop off now?" This would have been a great question to ask when I first got there and "checked in". I am glad that I sat there for and hour and a half to achieve absolutely nothing. I would not recommend going to this location for anyone. Even my worse enemy. I drove 30 mins to get there, waited 1 and a half hours and drove 30 mins to get home. So all together 2 and a half hours for absolutely nothing. Do not go here or if you absolutely need to go there tell them that they need to do their job and check and double check your appointment so they know what they are actually doing there.

Excellent bedside manner, very competent and professional. I would definitely recommend her!read more

She didn't listen to me, dismissed my concerns -- and lied to me. Said she performed a…read morecatheterization when she didn't (said I must not have noticed it). As if! That, and the office staff is inept. I'm never going back there.