Let's be honest…read more There's no one who wants to find themselves in the position of being referred to a urologist who specializes in oncology. However, that's precisely where I've been finding myself throughout much of 2023 as I began dealing with a bladder cancer diagnosis. As someone who has long had a variety of health issues, I sure wouldn't say it shook up my perfect little world. However, being diagnosed with cancer is definitely one of those things that hits like a sledgehammer. I was referred to Dr. Rice by the urologist I'd been seeing for only a brief period. She was a relatively new urologist who'd been a resident under Dr. Rice and immediately thought of him when pathology reports came back for bladder cancer. Given the complexity of my situation, she wanted me referred to someone more prepared to address all the possibilities. Prior to arriving at IU Health where he's part of the IU Health Urology practice, Dr. Rice spent 15 years as an active duty surgeon for the U.S. Army and served at Walter Reed Medical Center. Thus, my urologist had felt like he'd be well equipped to deal with my own history of trauma. Indeed, that was very much the case. I went through two outpatient surgeries with Dr. Rice as we first explored the seriousness of the cancer and then the options to treat. We also went through six BCG treatments - considered the "gold standard" for my type of bladder cancer, however, ultimately these did not work. After much consideration, I went with his recommendation to remove the bladder. This would also leave me with an ostomy - certainly the last thing I wanted, but it was also the thing most likely to truly eliminate the cancer. I spent 10 days inpatient and continue to be off work recovering from the surgery - it was more complicated than we expected, yet each step of the way Dr. Rice explained things well, responded well, and even adapted my treatment team to help me emotionally. He did the little things that you always hope a surgeon will do. Perfect? That's hard to imagine, but the surgery went well and he even paid a visit on a day when I was particularly struggling emotionally (I typically saw his resident who was assigned to me - also phenomenal). I'm writing this review at a time when I'm not yet back in action. I'm still figuring out all the practical aspects of physical movement now and life with an ostomy. It's not easy. However, I've received top-notch care from Dr. Rice and wouldn't hesitate to refer to him for someone in a similar situation. For those of us with spina bifida who've had bladder augmentations, the risk of bladder cancer is well documented and I'm fortunate that we caught it earlier and gave me a tremendous chance at recovery. Dr. Rice is both tremendously skilled and very personable. He obviously cares and clearly adapted to my history of trauma by ensuring I was surrounded by certain team members who really helped me relax and focus on healing. His office has been responsive to my needs including filling out paperwork for my employer in a timely manner. While Dr. Rice's focus is urology, he's very skilled in dealing with complex oncologic issues and I definitely recommend. It's likely not an exaggeration to say that he and his team saved my life.

Don't go there. I was conned into signing up for a telehealth phone survey service that is a…read morecomplete scam. They charge me monthly to call and ask scripted questions like if I've fallen or have considered self harm. Why do I need the urologist to use this service unless they get a big kickback.

Very unorganized and lazy here. Horrible Communication and…read moreyou can never get ahold of anyone by phone, ever. Was lied to multiple times as well. I would avoid this place at all costs.

I originally gave 5 stars because the staff and doctor seemed helpful during my first visit. But my…read moreongoing experience has been incredibly frustrating and disappointing. *I was never told the medication I was prescribed wasn't covered by my insurance. *The pharmacy they use for testosterone treatment doesn't accept any insurance, which is absurd. It took them almost a week just to ship the medication -- and now I'm left waiting even longer. *Reaching the doctor has been a complete nightmare. There's no good way to communicate. When I finally left a message, it took 3-4 days to get a response. When I called, I was on hold for 45 minutes, then someone just hung up on me. *I ended up having to pay out of pocket for medication that should've been covered, just because no one communicated anything clearly. This has been a waste of time, money, and patience. Once they get your payment, it really feels like you're on your own. They need to fix their communication and pharmacy process -- patients deserve better.

It is very very difficult to even get thru via phone to make an appointment. I have been placed #42…read morein the phone queue, #40, and also #21. Get ready for a long long wait, and appointments 2 months down the road. Before Urology of Indiana (UoI) bought Summit Urology, I could get thru immediately to Summit by phone. Also, my new urologist at UoI is just at the Bloomington office one day a week, and he must drive 60 miles to get there. This is way beyond inconvenient. This is what happens when Finance majors take over healthcare. I would strongly advise you to look elsewhere as UoI has destroyed patient access to care. My name is Dwight Worker, professor emeritus, Kelley School of Business, Indiana University, and I affirm all of the above to be true.

Dr. Bock is a fairly new urologist with Urology of Indiana working primarily out of the Avon and…read moreCarmel offices, though it seems she is mostly with the Avon office. I was referred to Dr. Bock by my primary care physician to explore issues related to my spina bifida along with chronic infection issues. Due to some trauma in my background, I typically request a female physician or, when that's not possible, make clear a need for trauma-informed care. Dr. Bock was also an option under my insurance company. I was able to get an appointment fairly quickly. With my first two appointments actually being in the Carmel office, my third being at IU Hospital - West, and my fourth via telehealth with the Avon office. I believe that Dr. Bock is fairly new as an MD, though she completed both her internship in surgery and residency here at IU. I had a handful of things I really liked about her after my first appointment, though I'll also acknowledge I wasn't quite sure at that point. She is very matter-of-fact, though in an accessible way. This can come off very abrasively, however, it doesn't with her. She is very good at clinical speak, though makes the language generally accessible. She's also very consistent with saying "What questions do you have?" Her appointments tend to be right about 20 minutes - I have a slight cognitive processing delay and that can make processing info difficult, but I appreciated that she tries to make sure there's time for questions. Dr. Bock knew fairly quickly she wanted to do a cystoscopy - fairly standard with spina bifida. I'm fairly resistant to this type of test, but I'd met my deductible for the year and I also knew I'd been having enough issues that it was a good idea. Plus, I felt like having a female physician might help my comfort level. She ordered an MRI and noted that I'd come back into the office for the cystoscopy. The cystoscopy was my second appointment, but due to some of my own issues it wasn't successful in the office. I appreciated that Dr. Bock explained this, though this meant likely outpatient surgery. I wasn't thrilled with going all the way out to Avon, but I wanted to get it ASAP (or before I chickened out) and in this benefit year. We discussed the procedure fairly thoroughly and it was noted a conscious sedation would be used. About 10 days later, I experienced Dr. Bock again for the procedure. The anesthetic procedure changed a couple more times (much to my frustration). However, Dr. Bock made sure to see me before the surgery, before I was put out in the OR, and after the surgery. She explained the results well (though perhaps a bit too much info was provided to a friend who was there as my driver and not as my next of kin or such). There was also a momentary frustration when I noted that I didn't have anyone staying with me for 24 hours after the surgery (I'd told the pre-assessment nurse several days earlier). This threatened to delay the surgery, but I assured them I'd have someone with me for a couple hours, had an emergency button at home, and had friends checking on me. My final appointment with Dr. Bock occurred via telehealth to receive surgery results - not particularly good news that meant I needed to be referred out to someone else. I was a bit surprised that this was handled via telehealth (which had been suggested by Dr. Bock's office and not requested by me), however, this gave me a glimpse into a more "human" Dr. Bock as she stopped using words like "patient" in favor of "people" or "person." She was very thorough in her explanation including why she needed to refer me out. She felt like I would do well with someone she had interned under and has initiated the referral. She also let me know she would be having a conversation with this doctor. She left open the idea that I could potentially return to her in the future once certain concerns are addressed, though my sense was this was likely more for soothing my anxiety than actually true. While Dr. Bock has interest in fairly significant urological conditions, at this point in her career she's mainly focused on general urology and does appear to work with both men and women. I wouldn't hesitate to recommend her for general urological issues, though for more significant concerns my guess is she'd be likely to make a referral at this point in her career. She was very matter-of-fact but compassionate and gently moved me toward having a procedure I very much needed but didn't want to have. She understood my issues and honored them and approached my care with clinical expertise and an understanding of trauma-informed care. I'd be surprised if she doesn't become a 5-star physician, a nice weaving together of knowledge and compassion. I'm very comfortable rating her at 4-stars at this point and would easily return to her for general urological needs.

I was followed by Anna Edwards, MD, a family practitioner with Community Health Network, for a…read moreperiod of about three years until her subsequent marriage and birth of another child led to her leaving the practice to focus on parenting for a bit. I've decided to edit my review because, upon reflection, I realized that my review of her as a physician was being tainted by my concerns about the overall practice. While she certainly had an influence of practice standards, ultimately some of my negative experiences occurred as she was transitioning out. Thus, she's not really to blame. Truthfully, I loved working with Dr. Edwards. She was my second physician with the practice and I immediately felt a click with her as we shared similar personalities. She also tapped quickly into my resistance to seeking help and worked hard to build trust. I became a "priority" for her and she made it well known that if I called I was to get through and to get scheduled. There's no question that she went above and beyond with me on several occasions, though I've never been one to go to the doctor on an incredibly regular basis. She made note once of probably trusting my own opinions about my care, I liked that she was also confident enough to challenge me when necessary. By the time we did actually have a semi-emergency once, I trusted her enough to follow-up on a urology referral for which I was truly hesitant. It's difficult to get my trust and Dr. Edwards truly had it. I believed she cared and trusted her opinion. As a result, I did more follow-up and grew to feel like my follow-up care was important. It was toward the end that I struggled, moreso with the practice than actually with her. During one time when she was out, I ended up seeing another physician in the practice with whom I just plain didn't click at all. My guess is that this was around the time Dr. Edwards decided to leave, because not long after I received a letter informing me she was leaving the practice and that they didn't have anyone else to follow me. Negligently (and I complained), they referred me to four possibilities - 3 in Hamilton County and one pediatrician. I live in Lawrence and am 50. So, while I had issues with the actual practice I really valued the positive physician/patient relationship I had with Dr. Edwards. I ultimately ended up leaving Community Health Network due to the poor referrals and lack of follow-up, but I think Dr. Edward's influence helped me determine the next appropriate setting and made me better informed to find the right physician for me with whom I continue to be seen.

I'm not sure what it says about me that I'm the current Yelp Duke of Methodist Hospital…read more Oh wait. I do know what it says. It says I'm getting older with spina bifida and I've had a lot of recent health concerns. After dealing with cancer in 2023, follow-up care revealed the presence of a nice collection of kidney stones. My oncological urologist referred me to Dr. Rivera, a member of the same IU Health - Urology practice who specializes in kidney stones. As the previous doctor had completed all the necessary exams and tests, Dr. Rivera could eventually pick things up and move forward fairly quickly (though there was a couple month wait for the actual procedure). I went in for surgery this past week (Lithotripsy was not an option for me) and spent one night inpatient. The surgery itself went quite well. I'm currently home recovering. I made it known early on that I needed trauma-informed care due to my background. Dr. Rivera did a nice job of making things happen including ensuring an available female anesthesiologist. Dr. Rivera explained things well and took time to answer questions. He leans toward the cautious side and was obviously aware of my history. We had one appointment prior to the actual surgery date and will have another one in a month or so. He made it known that he was experienced with ostomies (which I have) and spina bifida (which I also have). If anything, I think the trauma piece threw him off a bit, though he adapted well. My discharge instructions were clear. I also appreciated that he actually visited the morning after surgery - sometimes at IU, you only get the resident (who also visited). If this review were based solely on surgery performance, it would be a 5-star review. However, as is often true with IU for me, there were a couple administrative glitches. First, I was scheduled for a "virtual" appointment with him for pre-op. Nearly the entire world recognizes virtual as meaning electronic, however, this ended up being a telephonic visit. Theoretically, this could have been better if made more affordable. However, my insurance (one of Indiana's leading insurers and one he should have been well aware of) doesn't cover telephonic visits and thus was denied. I ended up with a full office visit cost that was really unwarranted considering it was his office that scheduled it virtually. So, that's something I'd watch for as I don't know too many insurance companies that will pay for a phone call. In fact, I've never had a physician charge for one (including my other urologist in his same practice). That was a healthy out of pocket expense that didn't make me happy. Also, I spent far too long in recovery because there were no beds (and was told at one point I could be there all night). This wasn't the doctor's fault, of course, but my attitude is simple - don't do the surgery if you can't actually treat the patient. My attitude with IU tends to be "Great clinicians, horrible administrative policies." In some ways, that's true here and it's definitely what keeps this from being a 5-star experience. However, I refuse to go below 4-stars - quite honestly, the surgery went really well and addressed significant concerns quite well. He did the job I needed him to do - he's knowledgeable, incredibly personable, and adapts to the individual's needs. It would easily be 5-stars if IU's own policies and procedures would back up his quality care.

I went to Summit Urology for a vasectomy consultation at 19--fully informed, married, and with my…read morewife's full support to secure our future. Despite being confident in my decision, I was treated like a clueless child. One of the women who worked there spoke to me with condescension, and seemed highly annoyed as if I couldn't possibly understand the weight of my own choices. It felt less like a medical consultation and more like a lecture from a disapproving grandparent. What made it worse was learning that a friend of mine--barely a year older, in nearly the exact same situation--was approved and received the procedure from this same practice. The double standard was frustrating and honestly insulting. Their communication was also terrible. I tried reaching them for months and only ever got one returned call. If you're young and want a urologist who treats you like an adult and respects your autonomy, go somewhere else. But if you're fine with being patronized, and held to arbitrary standards, this is the place for you.

Unbelievable arrogance of a boss B. feminist office manager. Screwed up my appointments twice in a…read morerow.Then proceeded to lecture me on how it was my fault .As if it's my responsibility to run their office. The solution offered by a (owner?). I should look for another doctor he might be right.

great group of urologists. They have their own phlebotomists and rule the second floor. you will…read morefind parkingvon both sides of the building

I am a patient of here at bloominton urology. I went in 5/4 for a bladder infection. I left a urine…read moresample at 9:30 in the morning. They told me they would called with results. I called around 4 that day she told me that it takes up to 24 to 48 hrs. for results. Now it is Sat 5/5 and still no meds. Thank God I'm getting some relief from azo but not cure. I would like to know why I couldn't get meds for pain. Verry unhappy !!!! Betty Stotler

Dr Hale is the BEST doctor I've ever seen. He was very calming and genuinely cared about my…read moreproblem. I would and have highly recommended him to others.

If I could give Dr Douglass Hale a 0, I would. He spent maybe 5 minutes with us, and in that time,…read moreI don't think he ever took a breath. It was nearly impossible for my wife and I to get a word in. Totally useless visit. I heard the phrase "I don't know" so many times, not to mention his crappy response the ONE time we were able to interrupt him to ask him a question. We drove 2 hours for this? My wife and I will NOT be back. He's not interested in helping my wife, just collecting more money from people who genuinely need help.