I was in a serious car crash and the ambulance brought me here to their Level One Trauma Unit. I…read moresurvived and was put back together with many screws and plates in multiple places by the amazing doctors here at the Eskenazi Trauma Center. They continued to follow up with me every day, stopping by my room to check on and monitor my progress. Everyone has been more than helpful. All of the nurses and physical therapy support staff are very fine professionals. I was pleasantly surprised by the high level of care I received throughout my stay. I was repeatedly surprised by the outpouring of professional care in helping me get back on my feet. Everyone granted all of my requests and many staff members and nurses went beyond normal expectations and exceeded my expectations by far. I can honestly recommend the Level One Trauma Center at Eskenazi Hospital. The following RNs deserve extra recognition: Abby, Ann, Madyson, Annika, Dillion, Melissa, Hannah, Michele and Russ. I would also like to recognize the physical therapy staff and specifically Faith. Regina from Care Tech was a joy and a breath of fresh air. There is one major area of improvement this hospital needs to address. The internet and cell phone communication here is horrible. Patients should be able to keep in touch with their loved ones easily. On the eighth floor, it was a daily challenge to send texts, place phone calls and use the free guest internet.

Everyone could be a lot nicer to everyone. Not everyone comes to get pills or pain meds. If you…read morehave surgery and a finger leg or foot gets cut off don't you think you will need something for the pain except for Tylenol. Especially if it's not a prescription. So I would say go to a better hospital!!! And another thing don't keep patient's waiting for hours and not do anything for them!

This was my first time experiencing the IU Health North Hospital (specifically the Riley portion)…read more We've spent tons of time at the downtown IU offices over the years. Our son's adenoid removal surgery and mole biopsy landed us here. The hospital itself is full of natural light and plants, giving off a peaceful tone. All of the staff we encountered in the pediatric surgery unit were super sweet and total professionals at navigating a kiddo surgery. I was anxious going into it all not knowing how our four year old would react but they immediately put my mind at ease with all of their childcare specialists and extra bells and whistles (stickers, car "ride" to drive back to surgery, etc).

Since I live in Indy, an awful lot of my IU Health care has historically occurred at either…read moreUniversity or Methodist Hospital. While IU Health is not my tier 1 provider with my insurance, it's in-network. When it came up that I would require another surgery to address an ongoing issue, I began exploring IU Health North in Carmel in the hope that I would find a smaller, more personal care setting without compromising the quality of care I need as a complex patient. I was told to arrive at 8am for a 10am surgery. Registration is on the first floor adjacent to the information booth. The surgery suite is on the second floor. From surgery, I would go to recovery (of course) and then be kept overnight. Parking is free at IU North (NOTE: While I realize it's a bit of a stereotype, I'm not quite sure why the wealthier Hamilton County hospital offers free parking and the downtown Indy hospital does not, but I digress). While this is a bigger hospital than you might expect, I still consider it one of IU's satellites along with Avon, Saxony, Morgan and others. I arrived on time. Registration was simple via kiosk or with a person. Generally, the person is there to ask questions and direct. Once registered, I was sent up to surgery and the hosting area was almost immediately off the elevators. I checked in, got my arm band, and waited for my turn. I was taken back a bit early by a friendly technician. They got me settled in. Then the nurse and, of course, visits from anesthesiology and the physician doing my surgery. I'd informed the team up front of some trauma care needs. I was pleasantly surprised that this information had been clearly communicated and addressed. This doesn't always occur so thoroughly. I was grateful. I was in surgery on time. The surgery went well and I recovered quickly enough that I'm not sure I was even offered water in recovery. They had me on the floor fairly quickly. I got one nurse who was finally able to help me address an allergy inaccuracy. I was on the fourth floor. Interestingly enough, I was on the maternity ward (post partum). Apparently, they use part of the area for overflow. I was only in overnight, however, I didn't have a negative issue with nursing or techs. All were caring, compassionate, and for the most part attentive (I wasn't a high need patient, so it's hard to gauge attentiveness). The food? Definitely average. I took photos for three out of the four meals. The cafeteria downstairs is definitely better. I'm sure it's the same team, but I'd take this over Methodist most days - they get it to you more quickly, it's warmer, and those taking the order are simply friendlier. I figured IU North would be a little more high tech: 1) It's in Carmel and 2) It's a newer hospital having been built in 2005 with a cancer center addition in 2020. Most of the staff didn't seem to know much about the hospital, a weird deficit in terms of building a culture. Easy questions - like capacity and number of beds - were met with blank stares. It took forever for someone to figure out that there's a phone charger actually on the beds (it worked perfectly with my iPhone 16). I'd brought a charging cord believing that would be true, but could never figure it out. Finally, someone did. I was discharged as expected the next day. Discharge was a bit weird as it wasn't done by my nurse for the day. Instead, there was a virtual nurse (an actual person presenting virtually). Quite honestly, I hated it. It was impersonal and they clearly hadn't read my situation (for example, making comments about walking to a footless wheelchair user). I was also surprised no staff escorted me out. Yes, I had a ride. It still felt weird. I got my meds for home from an in-house pharmacy (Noting that I'd told them to send it to my pharmacy). While it wasn't preferred, it was convenient and it was delivered to my room so I could pay. The atmosphere here is calmer, cleaner, and aesthetically more pleasing. It's MUCH quieter. Instead of room bells buzzing, they have a silent system that greatly reduces the noise. Yes, it's still a hospital and hard to sleep. However, it's much improved. I also found the beds vastly superior to Methodist. Overall, I'd call this a good but not great experience. There are still some bugs to work out. However, the care was great - the procedure I needed was actually only okayed for this location recently. I was very pleased with the trauma-informed care and greatly appreciated the quality care for a generally basic but very necessary inpatient surgery.

was impressed with this hospital. Everyone was amazing with one exception and I'll go into detail…read moreabout that towards the end of my review. We will start with surgery waiting. Everyone was so pleasant and helpful from Sharrie at the desk to the friendly attitude and patience from Benetta the pharmacy tech. There was a huge list of medications to review. There was another nurse who took care us in surgery waiting. She was also wonderful and I'm sorry I can't recall her name. My husband and I are both in mid seventies and remembering names is difficult at times. My husband, Dan, was there for vascular surgery. His Doctor was Dr "Ragu", he was awesome. Great followup and good bedside manner. He drew pictures several times to clarify any questions. My husband had some complications from the surgery and the whole surgery team helped to resolve them. The Day shift nurses were exceptional. Michelle, the charge nurse, was there for us the first full day. Garrett was the other nurse for the last 2 days. They showed compassion, and I believe they truly care about patients. They were very competent in treating his pain and listening to concerns. They both followed thru with any request and promises. Both of these nurses need an A+ and a pay raise! Ok now for the negative which was due to only one night nurse. His name was Josh. It started when I asked for blankets. I had been staying at a hotel the other nights but day nurse said they'd bring me in a cot for the night. So I did stay in room with my husband. At about 7pm was when I opened door into hallway. Josh (I found out his name later) was standing there and I asked him for blankets. He said did you press the button. I said no. He said you need to press the button but what did you need, and I repeated the blanket request. He said well you need to press the button. So I wasn't sure at this point if he was going to bring blankets or not. So I waited about 20 minutes. Pressed the button and requested 2 blankets. Waited about 90 minutes. I opened door and a young nurse was walking down the hallway and asked if she could help. I told her I just needed 2 blankets. She said of course I'll be right back. In less than 2 minutes I had my blankets. My husband pressed the nurse button for his night meds about 9pm. Abuut 10pm, Josh came into hospital room and walked over to the standup computer. He introduced himself to my husband. Dan asked him, Do you know why I'm still here? Josh said no. Dan said oh I thought maybe theyd pass info on at shift change. Josh said no I don't know but you can tell me. So my husband explained his situation. Josh asked, so what meds do you need. Dan said, well my night meds. Josh then started listing all of his medications. Dan said well just the ones I take at night. My husband has myasthenia gravis, a history of seizures, essential tremors and now this surgery for aneurysm. So he has long list of meds. Josh says so do you want melatonin. Dan said no. Josh asked do you want Baclofen. My husband doesn't normally take this on regular basis but that first morning he had severe abdominal cramping from surgery anesthesia and doctors decided this muscle relaxer might help to relieve pain. I spoke up from my cot and said since cramping pain has greatly diminished, maybe you don't want a muscle relaxer, it might impact your bowels. Surgeon was not going to release Dan until he had Bowel movement. Josh then says gruffly to my husband, so do you want the baclofen or not. Dan says yea I guess. Dan then told Josh he need some more laxatives that had been prescribed and administered earlier by Garrett on day shift. Josh said he'd have to contact his doctor and he'd be right back. As Josh was leaving, he looked at me and said, sorry miss for the misunderstanding earlier, I was just really busy. He said did you get what you needed. I said yes, but hours later. He says that was because everyone was so busy! We didn't see Josh until about 2am and he told Dan he had messaged doctors but was still waiting. Dan also had problems with nurse button not working and he needed help with emptying urinal. He finally sat up in bed and moved towards edge to set off bed alarm. A young nurse came in, took care of urinal and plugged in his remote with nurse alarm button which had pulled out of the electrical socket. I only mention this just in case it was brought up later by anyone. This long story may not seem like much to readers but it's very disheartening when you don't get the respect and care that you deserve under such stressful situations for surgery and hospital stay. I know most patients don't speak out when dealing with incompetent nurses but more folks need to speak up. Maybe Josh was just having a bad night. But I truly suspect this is how he treats patients on a nightly basis.

This is my first visit. I am pregnant and getting an iron infusion in the cancer center. I never…read morecome downtown and have never had an iron infusion so I was pretty nervous. The parking garage and facility was easier to navigate than expected. The staff was helpful in getting us to where we needed to be. Once I checked in for my appointment I met Betty. Betty is my designated nurse for the 4+ hours I'll be here today. She is lovely! She is efficient, cares about her job, has a warm personality, and made me feel comfortable immediately. She was good at keeping conversation while getting the iv started to keep me calm and distracted. She offered me beverages, snacks, pillow(s), and/or blanket(s). My mom came with me to my appointment and needed to work so Betty even helped her get settled as well. Thank you Betty!

My daughter was referred here by St. Vincent's ER for evaluation of a concussion she got while…read moreplaying rugby. There were a series of questions and tests administered to determine what her status was. We were given a sheet explaining what to expect with a concussion, as she was diagnosed 'Severely Concussed'. An exam summary with restrictions was provided for school. She's been progressing well and has weekly check ups to reevaluate her condition before she can return to full school or sports activities.

I had the absolutely the BEST Treatment Ever They treated me…read moreand others there with me today . As Kings and Queens TOPNOTCH

I arrived unsure of what was wrong, but in intense pain that felt like something inside me was…read moretearing apart. Despite visibly suffering--sweating and on my knees in the waiting room--the level of attention and care I received was unacceptable. There was no urgency, no proper evaluation, and no indication that I was going to be treated. I was forced to advocate for myself and request an ambulance to be taken to Community North. That decision likely saved my life. Upon arrival, Community North acted immediately and quickly diagnosed a kidney stone. The contrast in care was undeniable. Community North wasted no time identifying the issue and providing treatment. Based on my experience, I strongly advise others to avoid St. Vincent unless it is the absolute last option available.

I visited for a specialist appointment. The hospital had ample parking and easy signage to find my…read moreappointment area. I was able to inquire with the registration area which also clarified my directions. The halls were brightly lighted and had soothing photos on the walls. The office was pleasant and the staff seemed friendly and helpful. I didn't have to wait long and I found the Dr to be helpful and engaging. She answered all my questions and did a thorough check up. I will be going back there for testing so may have other aspects to consider in that area, but the office visit was helpful and I would return there as needed.

Wayne the nurse in the ER is very rude and unprofessional. Is not attentive in the patient or…read moreguests needs. Thinks that everything is a joke and is very condescending. Making jokes in a serious environment when asked serious questions. Also broke HIPAA regulations. Spewing out clinical information without my buddies approval while we were in the room. No ROI

I visited for lab work and it was vest easy in and out. You register at a kiosk and wait. You can…read moresee the wait times online. It took less than 10 minutes as a walk in. I'll come back for the convenience and the friendliness of the staff.

Patients are asked to arrive at a specific appointment time, yet people who arrive after me are…read morebeing taken back first. I've now been waiting over 30 minutes. The scheduling process should be more organized and respectful of patients' time.

I came to the hospital for an appointment with Dr. Foster at the gastroenterology office in…read morebuilding four of the hospital. At first, I had a hard time finding the office and went to the wrong building. A staff member was kind enough to direct me to the correct building. When I arrived at the gastroenterology office, I went to the check in window and Allison greeted me with a smile. She took my information and told me to wait until my name was called. I did not wait even five minutes before Jasmine called my name and took me in the back. Jasmine was very professional and kind and took my blood pressure and weight information. She asked me the triage questions and then told me to wait for Dr. Foster. Dr. Richard Foster came in and introduced himself to me. He was very professional and answered all of my questions. He explained the situation with my diverticulosis and what impact it has on my colon. He went over all the details regarding my colonoscopy and what the procedure will consist of that day. He was excellent in his explanation and very concise. The whole staff were very professional and helpful in making my appointment worthwhile and productive. I felt very comfortable with Dr. Foster handling my colonoscopy and explaining everything to me. This was very worthwhile and I'm happy to have Dr. Foster as my gastrenologist. It was a good visit.

Where do they get these people that work in Breast Centers??? Everyone needs to model their hiring…read moreprocess or something, because yet again, I am in such awe of my level of care today. I needed a biopsy on a lymph node quickly, and this location was able to get me in quickest, before the holidays. I arrived early, for my 8:30 a.m. appointment. Check in, with a very nice woman, was prompt. I was called back about 15 minutes later. I am so extremely thankful that my nurse was a wonderful gal named Cassie. She is absolutely excellent and her "bedside manner" rocks. Once I was changed into my gown for my procedure and she could see how heavily tattooed I am, she began telling me about how she'd had a scare similar to mine, and it ended up being tattoo ink in her lymph node. We appear to be fairly close in age, and both have tattoos from 15-20 years ago. She definitely helped put me at ease and remained upbeat, yet extremely caring thru the entire procedure. My doctors name was Matthew. He was a really nice guy. As we were getting started, I let him know that I have severe anxiety and what it looks like when I am about to have a panic attack and what I do to work thru it. He let me know how familiar he is with anxiety and reassured me that they would help me get thru it. Sure enough, my anxiety began to get the best of me. Cassie picked up on it quickly and began gently talking me thru what to do. No one has ever told me when this happens to me that I shouldn't close my eyes. I often pass out with my panic attacks. She kept gently encouraging me to keep my eyes opened and focused on any one thing and helped guide my breathing. I was pouring sweat, so she had the other nurse in the room get me a cold rag and had her help refresh it to keep it cold, for my forehead. Everyone was so great with me and so respectful of my boundaries and had true "caregiver" attitudes towards me. Someone in healthcare, PLEASE hear me! This is how you treat patients. Especially patients with trauma histories. Would you believe they discovered tattoo ink in my lymph node? Yup! Nurse Cassie called it. My sample was sent off for testing and then I was given another mammogram. Cassie did my mammogram and then took me to have my vitals checked. Once my blood pressure went back to normal, I was allowed to get dressed and go about my way. Stellar care. I absolutely could not ask for better or find a single item to critique.

The lack of "care" given to my mother the last 6 days by nursing staff on the 4th floor of the…read moreHeart Center has been beyond disappointing and disgusting! I can not imagine how she would be treated if she was alone and none of her family had been there during these incidents.

Patients with heart pains and oxygen should be prioritized…read more Use vomit bags not open dishpans to limit transmission of bodily fluids. Distance patients to prevent transmission of germs Increase staffing for intake. This is criminal!

I'm in the process of being approved for a kidney transplant, so I come here often. My experience…read morehas been kind and courteous care as well as professionalism. I'm not a huge fan of the parking garage and having to always pay for parking, but I appreciate they have valet as an option. It is never great to have to be at a hospital, but my experience has been they are able to care for you and give you help as needed, and are welcoming to everyone. I appreciate the staff and care, and am thankful for their work!

I wish I didn't spend so much time in this building but alas, I'm here just about every other…read moreweek... All that to say, I'm grateful for the thorough and thoughtful care I've had from a variety of departments - derm, obgyn, oncology surgery, urology, genetics, you name it. The building itself is fairly easy to navigate, parking is usually a nightmare and I'm so glad they've added Tinker Coffee to the building. It's a great way to brighten an otherwise un-fun visit. Last but not least, I wish that we could see healthier food options in our healthcare systems - it kills me that so much processed food is sold in a place of "health/wellbeing"...