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    David's Bridal

    2.4 (43 reviews)
    Closed 10:30 am - 9:00 pm

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    The dress on their website and what was showed to us in store on the associates handheld
    Cassidy G.

    I (Matron of Honor) would not recommend this location to anyone. Our initial consultation/appointment was warm and inviting. All the gals in the wedding party had a blast trying on dresses and getting recommendations from staff. I fell in love with a gorgeous gown (in green pictured below. We (Bride and myself) discussed the wedding colors with staff and ordered accordingly based on what the brand offers and what was shown to us in-store on their hand held devices. We ended up going with a slightly different style due to what was available to be received in time. About a month later (earlier than quoted) I went to DB to pick up my dress. We ALL expected the bright purple (Picture included from site that is the same dress we ordered) that was shown to us. That's what we agreed and believed we ordered. They bring the dress out to me. I had to double check with staff that this was the correct order. This dress was SO dark. After trying the gown on, I located a sales person to discuss my concerns. They swiftly reminded me of the return policies, and were not seem pleased with me being disappointed. I was told "to talk to the bride" and sent away. Following that interaction I headed outside to the parking lot to call the bride as instructed by staff. I showed her everything. This dress literally blended in with my black seat covers. Returned back in the store and asked to return it since it is not what we were expecting. Meanwhile, I was on FaceTime with the bride throughout the following exchange with the associate. The lady asked me why I was wanting to return the gown. I explained to her the circumstances, in great detail, and that we were under the impression it was going to be the other purple (shown to us in store) and this isn't going to fit the color scheme. The associate goes on to telling me that first the picture I showed her as a reference, wasn't theirs. I proceeded to point out it literally said Davidsbridal.com. Then she stated it wasn't the same dress. I then went on pointing out it was and showed her the sleeves, boning, cut, and brand. The same sales associate then goes on to say that I should know not everything will match exactly and they use studio lighting. Yes the lighting may alter some tones, but what I received vs what I was shown and expecting were POLAR OPPOSITE. I continued to try to advocate for myself by explaining that the sales associate specifically showed us this same color and said how well it will match the theme. She goes on to tell her that they should've told us it wasn't going to match THEIR website. She then made a snide comment that the bride should KNOW what color plum is and walked away. After she walked away from me I headed to the sales desk and another associate helped with the return. First she couldn't believe they approved the return. The front desk gal reminded her that I JUST picked it up not even 10mins prior. Then they wanted the receipt. Never got a receipt because the printer jammed the day we paid. However, it was listed under the bride and matron of honors name. She then wanted the card she had paid with. I tried to explain it was a temporary card that has expired (affirm). That leaves her with the option of trying to exchange for another dress. I then found the original one we all liked (the green one) and ordered it in Marine (secondary wedding color). What else were we supposed to do? Eating the cost and keeping a dress she would never wear. Or accept a paper check that will take a minimum of 2 weeks to months to arrive. If it even does. During this transaction she threw her pen 3 times in frustration. Walked away to help others multiple times as well as visit with their own family. I was asked numerous questions, responded accordingly, and was ignored. David's Bridal has been nothing but problems since we ordered the dress. After the wedding exchange it took another month to get the replacement dress. During that time I was called not once but twice asking if I was keeping my alterations appointment for a dress I don't even have anymore. I had to explain that it was exchanged and the exchange hasn't arrive yet, and request an appointment cancellation...twice. Thankfully the replacement dress fits and can be worked into the theme. But this experience was terrible and could have gone significantly better if they took ANY accountability. My bride feels bad for even suggesting for us to go here. If this is how their customer service is, then I will tell everyone to seek dresses elsewhere. I have included pictures for proof. Please do better DB.

    Ashley K.

    This review is for the awful alterations department. Back in July, I called to request an alterations appointment for a bridesmaids dress, for an August wedding. First off, making the appointment was a task within itself. I tried to get an appointment on a certain day, but the alterations department didn't do the appointments that day during the week. So I asked for another day, which ended up being completely booked up. So then I had to make an appointment for the following week. Because of this, and the close proximity to the wedding date, I had to pay their $25 "rush fee." Fast forward to the alterations appointment. The appointment went fine. All I needed done as a quick hem. So I tried on the dress, she measured, took the dress off. That part was the only decent part of the experience. When she went to ring me up, she started scheduling the pick up of the dress. They have two pick up days for alterations, and since it wouldn't be ready on the first one, I had to go with the day before the wedding. She wouldn't let me come pick it up the night before, even though I explained to her I would be busy all day helping the bride set up and prepare for the big day. So I had to set up an appointment and have my husband come and pick it up. My husband picks it up, and brings it to me that evening at the rehearsal dinner. I go to try it on to make sure everything is ok with the dress. Only to find out there is a giant hole in the back where the zipper is (see attached picture). There was no zipper when I dropped off the dress, and I was appalled that the dress was returned to me in this condition, especially after paying over $100 to get a dress hemmed. If David's Bridal doesn't start trying to meet the needs of their customers, they're going to end up like Alfred Angelo. The whole situation was made out of their convenience, not the convenience of the customer. Unacceptable.

    Hardly enough room to stand on Saturday afternoons.
    Tina B.

    If you plan to make an appointment here on a Saturday afternoon, DON'T!!! I came here to shop for bridesmaids gowns on a Saturday afternoon and it was a complete mess. Everything was so unorganized, not to mention the service was very sporadic. First of all, they overbooked the appointments so the place was literally, I kid you not, completely filled. There was very little room to stand and since it was so loud, we couldn't even hear each other talk. Our party of seven bridesmaids was only given one tiny dressing room. Any chance of getting together to look at the dresses as a group was impossible because there were other girls trying to do the same in every square inch of that space. Folks were continually stepping on my dress as they tried to walk past us. Consultants were screaming instructions at each other from one end of the room to the other which was quite unprofessional when there were customers trying to make decisions. So I couldn't really blame the consultant for disappearing on us several times because I'm sure she had many other tasks and groups to tend to, but whenever we had questions, she was no where to be found. Towards the end, she took our measurements and then disappeared without ever giving us further instruction. We lingered around for a while, unsure of what to do which after a while, we figured we were done. We were under the impression that they would just call us when the dresses were in. We all left and thankfully, the bride stuck around to look at flower girl dresses or else we would've never known that we were supposed to pay for the dresses up front. It would've been nice to have the communication so that we didn't need to assume. The service here was incredibly inconsiderate. From being forgotten about, to the lack of communication and the level of unprofessionalism in the workers, I would advise you never to do business at this location. Unfortunately, I can't speak on the other David's Bridal locations but avoid this one if you can.

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    10 years ago

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    Review Highlights - David's Bridal

    Dorothy, who was the tailor, was also really helpful in understanding the changes that would be needed.

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