Title: Poor Communication, Lack of Responsiveness, and Unprofessional Experience…read more I am extremely disappointed with my recent experience at South Lake Counseling, particularly regarding communications with therapist Alexia Manning and office manager Jessica Alvarez. I have been requesting a copy of my therapy session notes, which I am legally entitled to receive as part of my medical record. Despite multiple emails and calls explaining that the request was TIME SENSITIVE, I received no clear follow-up, no timeline, and no sense of urgency. I also reached out to the office manager, Jessica Alvarez, and received no response at all, which was very frustrating. To be clear, I was not asking for forms to be completed or changes to diagnoses -- only for my existing records. As a patient, delays in accessing my own medical documentation are extremely stressful and concerning. It also made me feel ignored and unimportant as a client. While my in-session interactions with Alexia were polite, the lack of follow-through has been unacceptable. South Lake Counseling has shown poor responsiveness, poor communication, and a lack of professionalism in handling a very basic and reasonable request. I hope the practice improves its administrative processes and communication, so future clients do not have to go through this.

Wish I could give 0 stars. Financially coercive. A gaslighting therapist/owner. So many better…read morepractices out there for you to choose from.