Our health care provider, Olive, was prompt, caring, attentive, friendly and just everything you…read morewould hope for. I absolutely recommend her to care for your family member.

Aide got there and decided she didn't like the dogs so she left my mother alone. She met the dogs…read morethe day before - 2 sweet dogs who have never bothered anyone - never mentioned any issue with the dogs until later that night. At her request, we put the dogs behind a gate in the living room. Evidently, they got excited and knocked the gate over and went and sat on my mothers bed (which they do daily). Is this aggressive behavior? So scary that you leave someone alone? When I called to complain, they pretty much said, too bad... This is no way to run a business. If this aide had such an issue with the dogs, she shouldn't have been given the job. We made it clear that the person had to be ok with dogs. It's irresponsible to put an aide in place that sort of likes dogs? This place not for us - bad placement guidelines

I recently needed help caring for a family member who was leaving a sub-acute care facility to be…read morehome on hospice. The hospice organization I worked with used FirstLight HomeCare, so with some trepidation I contacted them. (I was a little skittish, because decades ago, we'd hired a caregiver through an agency for my late father-in-law, and despite the agency's screening procedures, she had stolen from him.) Amanda at FirstLight eased my concerns when I first met her, and my experience with the caregivers she supplied made a HUGE positive difference during the time my loved one had left. The aides were unfailingly caring and kind, concerned about his needs, and treated him with care and consideration. I can truly say that I don't think I could have survived the last 5 weeks of my loved one's life without the help provided by the FirstLight caregivers.