Arrived Russell Saturday am in a broken car with blizzard due next day. Advised everyone closed…read more Called Alan who sent over Chris; diagnosed problem then drove 60 miles for parts. Chris and dad John fixed us up putting us out before weather lockdown. Hope my next weekend breakdowns in Russell. Jim L

$385 to put on our tire. This place is a rip off. Had them put on our tire after a blowout. We are…read morea local company and the still over charged us. Took 20 minutes.

We took our truck to Rein's for a timing chain replacement that was estimated by them to take about…read morea week. Other than needing a new timing chain, the truck was in great shape. Specifically, it started (we drove it there) and it had no oil leaks. After 4 weeks and taking out the engine twice to replace, and then adjust, the timing chain, the truck would no longer start. Rein's could not find the issue so they took it to the Ford Dealership (without asking us). Ford had it for 2.5 weeks and could not find the issue either. With almost seven weeks invested and no resolution, we towed the truck home to Topeka. Over 3 weeks, 2 more shops and $2200 later, the truck now starts. The problem was the harmonic balancer, which clearly had impact damage and a broken bolt. The harmonic balancer had to have been removed in Rein's shop in order to replace the timing chain. It was either dropped, or had the engine sat on it, or been otherwise abused, and the bolt broken off when they put it back on. That's the 'good' news. The bad news is this truck that had zero oil leaks when we dropped it off, is now leaking oil from everywhere and is not safe to drive. The shop said thery can't tell if there are no seals or if they're all installed incorrectly. They estimate it will be another $4,000 to pull the engine out and fix them all. However, after seeing the result of the work done at Rein's, they are not interested in pulling the engine to do the work and assuming the liability. I may not be able to find any shop who is willing to do the work, once I disclose how the engine came to be in the state that it's in. Rein's was non-communicative the whole time the truck was in Hays. Every update I ever got was because I called them. They didn't even tell me they took it to Ford. I found that out when I called. They promised to call me back many times over the course of almost 7 weeks and never did, not even once. When I called to tell them about the damage that was found, they were dismissive and again promised to call me back, but did not, so I have filed claims with the Attorney General's Office and the Better Business Bureau. I wanted to avoid filing these claims and writing a negative review. I wanted to work something out with them. But this shop will NOT call me back no matter how many times I ask them to. This is the truck my college student son drives and is his only means of transportation. He absolutely loves this truck. He bought it from his grandma. It was his grandpa's truck before he died. If we are unable to find a shop to work on it because of the sloppiness of the work done in Rein's shop, and we have to scrap an otherwise great truck, he's going to be devastated. And none of us look forward to telling his grandma the story of its demise. If we can find someone to pull the engine and fix all the oil leaks, we will have spent over $6200, and 10 weeks (plus however long the job takes) to get the truck running when it should have been $3,000 and one week for a new timing chain.

Absolutely come here! I can honestly say they are the best mechanic I've ever been to. As someone…read morewho knows nothing about cars, they made sure I understood what was wrong with my vehicle when I took it in. They showed me a model of the part that had to be replaced and pointed out the specific thing that was wrong with that part. When I picked it up, they showed me before and after pictures of that part. Highly, highly recommend!

As we merrily drove across the country in September 2021, our water pump went out. We were where…read moreit looked like the middle of no where, on the shoulder of east bound I70 Kansas. We did the expected, called our road service for a town and waited, and waited, and waited. After two hours, two visits from friendly law enforcement officers, we used their offered phone numbers to get our of our situation. We called R&R Towing, some 15 miles in our back mirror, so-to-speak. In 15 minutes the tow truck arrived and quickly hitched up to our 40' RV. When the driver disconnected our drive line, he noted, and showed me that there was something wrong with the differential. We mentioned our problem of finding someone to replace the water pump. He said let me see what I can find, and made a call to Dreiling Services in Hays, KS. They said would fix our water pump, and look at the differential. Great! We were off in a flash, towing the 20 miles into Hays to the shop. The towing was fast, professional, and above and beyond getting us to the right repair shop. And with the proper documentation, our road service reimbursed all the services. Thank you very much for getting us to the shop. And as it turns out, the shop did an excellent job getting us back on the road again in a short time. We are now down the road some 1500 miles in deep south Texas. Thanks again.

R&R is by far the best towing company in the world. I just wish that I lived near Wakeeney, KS so…read morethat I could use their service all the time. They also sponsor the best amateur Heroes of the Storm team, the Murky Chasers, so you know that they have to be world class!

Curt was incredible!! Our car shut down on I70 in 108 degree temperatures and we were fortunate…read moreenough to breakdown right behind another vehicle that Curt was picking up. He was kind enough to call for another truck and allowed us to sit in his truck to keep us out of the high temps. He also stayed with us while the other truck got us loaded to provide extra protection from passing vehicles. We can't thank him enough for his kindness and compassion!!

We broke down near Hays, at 9pm and they quickly came out and helped us! Our car leaked oil ALL…read moreover their truck and they assured us it was no big deal. Gave us a very reasonable price!

my daughter's car broke down and through a rod. An estimate of over $11,000 was given. the engine…read morequote alone was $5,975.79. I looked it up and could buy one for $2,000 and change. Of course, I had no work done and they still charged me $152.95 for simply me starting the vehicle and them saying, "yup, it's got a thrown rod.". what a Mickey Mouse run around. steer clear or find you have an empty bank account!

we broke down due to overheating engine. they took the time to double check everything and were…read morehonest that the car didn't need further repairs!

We had transmission issues. Since we were traveling he got us in the next day and ready to go by…read morethat evening. Really nice and professional people working there. I would recommend them to anyone who is have any truck issues

Friendly, prompt service Cross Cory trip in subey…read more They installed coil packs, @ $200 ea for 4 units..oem price. After market product was installed instead which rarely go for more than $300 set..my subey mechanic discovered the much cheaper brand.. Was purchased from parts store. Total B.S. I asked for some money back, and got an argument. Thanks for the ripoff!, Bway Automotive.

our car broke down on the way back to colorado and Jeremy was excellent about getting us in, being…read morevery timely and overall excellent customer service. Recommend this place to anyone needing car repairs they are amazing and will take care of you.

We were on our way from Rock Springs Wy to Broken Arrow Ok when our transmission began acting up…read more We had to get a tow truck to get us back in to Hays. We decided on Mike's Auto for our car. It was later in the evening so we just left it there and got a hotel for the night. Mike called the next day to tell us he topped off all fluids but didn't know where our transmission fluid went and didn't know what was wrong with our car. He tells my husband on the phone the diag fee was $99. Mike was only concerned about repairing the water pump we already knew was going bad but we needed to get to OK so my husband could get to his job. We didn't have the time required to stay in Hays for that repair. He didn't even bother to drive the car and see if he could determine the problem, there was snow on the ground and we could see our tire tracks into the shop and right back out to where we had left it the night before. Fast forward, to us arriving at the shop to get our car, he charges us $153.99 when he told my husband $99 on the phone. All for fluids we didn't ask him to add. I'd find another repair shop if you want honesty and repairs done that are actually needed.

Mike's was super honest and could have taken advantage of our college kid that doesn't know much…read moreabout vehicles. It's nice to know there are still honest shops that will actually repair a vehicle versus just throw parts at it! Reasonable price and done in a timely manner on our 2016 Chevrolet Colorado.