EXCELLENT customer service, reliable and very efficient! Thank you for your service and expertis!read more

We had a weird problem. The fan would not run and the breaker was in the middle where it could not…read morebe moved one way or the other. Donnie came the same day (87 degrees or so) and took time to explain, not just the fan and breaker problem, but he showed us how to check for Freon also. He did not try to upsell a new furnace or anything like that. We are glad he is in Stoneville.

The air went out in our restaurant during lunch. With it being the heat if summer they were…read moreextremely busy, but to ensure our customers didn't have to endure heat and we didn't have to lose a day of service Les worked us in. He had us up and running in no time flat. #Outstanding service #professional and experienced #Fair in pricing

I recently had my furnace to go out, and called Steve Hale to come and take a look at it. I cant…read morespeak highly enough of him and the service he provided. He came out on a sunday to diagnose at NO charge, and returned the following day to install my new furnace. I was extremely happy with the cost, very very reasonable indeed! :) While he was here, my water pipe froze and burst, and he repaired that as well at no charge. I highly recommend him for your heating, air conditioning, and plumbing needs.

m oil heater stopped working during the storms we had ! I called them and they came as quickly as…read morepossible, top notch, respectable and got my system working!! highly recommend!! and the price was great!! I won't use anyone else now!!

Contacted KC Plumbing on 2/17/26. Was told they would call me on 21st or 22nd to arrange to come…read moreout. No call received so called again on the 26th. Left a message this time on voicemail. Again no return call! They may do great work but I'm sure I'll never know based on their lack of customer service!

Requested assistance with outside AC unit not kicking on when thermostat set to on, received…read moreimmediate response and answered all questions quickly and promptly. I received a same day appointment. Not only did our technician Caesar have the needed knowledge, tools/equipment but he provided exceptional customer service. He was very kind and truly professional. His quality work is evident by my running AC unit within the hour. I cannot give enough thanks to KC Plumbing Heating and AC for taking my needs seriously and addressing them rapidly! Appreciate you Caesar!

Yes, they are pretty expensive, but the job was done quickly and efficiently and I didn't have time…read morebut wait for anyone to try to get here or fit me into their schedule.

Water heater joint (PEX/Copper) began leaking Saturday night. I called this (Blacksburg) office…read more There was no answer, but you could leave a number for a call-back. I did this, and received a call within 30 minutes (from Danville). The scheduler said no one could come out that night, but the plumber would be out between 9 and 11 the next morning. As I had already shut off the water inlets and outlets, bled the pressure, and the pipe was no longer spraying water, this seemed reasonable. At 8:40 the next morning, I received a call from Danville again, telling me that their plumber was off on Sundays, so the soonest they could get out was Monday after 5 PM. I was expecting and prepared to pay after hours / Holiday weekend rates for emergency service when I needed it. I didn't get that. Do not advertise "24/7" service if you aren't able to offer anything even close to that. I did call the Blacksburg office (the number listed in this page) to confirm that they had no availability for today. Not impressed. I'll wait for my regular guy if I'm waiting.

Our air went out in the summer with 90 degree heat. I called first thing in the morning and had an…read moreappt at 9 am. It took the nice repair guy 5 minutes to diagnose and fix our problem. Excellent service all the way around. I highly recommend them!

From start to finish, Twin Rivers provided exceptional service and was able to get my AC running…read moreagain within 24 hours of my phone call. With 90 degree weather this week, it was the worst time for my air conditioner to give out. I had initially called a different company, but they were not able to complete the repair and needed to reschedule. Then they did not show up when agreed. My home temps had hit the 100 degree mark and out of desperation, I decided to call Twin Rivers. I should have called them first. They came out within 24 hours of my call and got my system up and running that same day. On top of that, their prices were less than half quoted by a competitor. I appreciate the top notch service and reasonable prices. I would definitely recommend this company to others needing heating or air conditioning services.

I called Chris and agreed for him to rerun new PEX, replace 2 exterior and 1 kitchen faucets. He…read morearrived early and did a fantastic job! I highly recommend Jim Millner Plumbing!

These guys were awesome! I just got a new (old!) house and it had several water issues.They came…read moreout right away and got everything up and running in about an hour. Priced about normal for plumbing. I'm very happy I called them.

I had an emergency clog sewage pipe. This is suppose to be a 24 hour company. I called 3 times, was…read moreput on the automation service around 9:pm, waited trying to see if they had an opening. I could have appreciated "we are unable to service any more clients this evening,we are sorry please check tomorrow". Then I would have even more quickly moved on to the next plumber and eventually I did. Poor service and a company I will avoid in the future. Mary J.

We were provided with an appointment with this company by our home warranty insurance. I do not…read moreremember the gentleman's name who came out, but he was extremely responsive, reliable, and timely. We had been so stressed out, thinking that we had micro cracks in our water pipes due to this year's cold weather, and thought that was why we had low water pressure. We also had a very badly leaking kitchen faucet, and clogged bathroom sinks. The gentleman came out and for the fee that was expected by the insurance, plus just a small amount for a new cartridge in our kitchen faucet, he fixed everything perfectly. Then he gave me the pleasant surprise that there was nothing wrong with our pipes, we just had dirt that had backed up into the fixtures of the bathroom sinks because of work that was done earlier that year outside. He cleaned out the junk and the faucets ran perfectly. He then snaked two of the sinks, and did a third one for free just because it was in the same bathroom. He was extremely professional, and went to Home Depot to get a cartridge because it would be a better price for us. I would use them again for sure.