Flower Subaru was a life saver when I hit a deer on a road trip to the Telluride area. They…read moresqueezed me last minute to do a multi-point inspection to ensure the car was safe to get back on the road.

These guys saved my vacation. Needed a new radiator on a Sunday in Montrose. I was sure I would be…read moreout of luck. But they were able to get me one that same afternoon. Customer service was top notch and pricing was fair

Needed to use a T15 screw driver to remove two screws to replace a part I just bought from them for…read more$80. Store manager Eric Vasquez said I had to buy the $8 dollar screw driver. There is a sign front of store that says they will let you borrow tool. Eric said that didn't have that tool to borrow. Eric is a bad manager treats customers with no respect. Needs his ass kicked.

Walked in. No one was busy. Asked what appeared to be a manager for help finding out which battery…read moreI needed. Was told to just go through all of them until I found the one I needed. Asked again. Same response. No help at all. Walked out, went right down the street to O' Reilly's Auto and got great service there. Wouldn't step foot in this Auto Zone again.

My wife and I were traveling from Arizona to Minnesota to celebrate my brother and his wife's 50th…read moreWedding Anniversary when our died 30 miles south of Montrose Colorado. Ford Roadside Assistance towed us to Montrose Ford Nissan where we were met by Mike Arendsee. I explained that we traveling and had to get to Minnesota for this special event. Mike said he would see what he could do and less than 2 hours later we were back on the road again! We want to thank the entire Montrose Ford Nissan staff for their excellent customer service and making what could have been a disaster for us just a small bump in the road!

Worst service ever, had an appointment at 9 and wasn't serviced until 2 knowing we didn't live here…read moreand had nowhere to go while we waited.

I was in from out of town and needed 2 batteries tested and called to let them know I was going to…read morebe there right at closing time so I asked if they could stay and help me out and I was told no that they could get to it in the morning. I showed up 2 minutes before closing and they had already locked the doors and shut the lights off.

We had an EverStart, Walmart battery that was dead. Since it was less than a year old, we went to…read moreWalmart to replace it under the Walmart warranty. Unfortunately, Mark, the Manager On Duty was behind the counter. He completely shut us down, stating that there is NO warranty for small batteries. He said that even if I brought it back the day after purchase he'd refuse to take it back. Mind you, on the wall is advertised "3 Year Warranty", And "4 Year Warranty." NOTHING about ZERO warranties for smaller batteries (whatever "smaller" is defined as). If indeed, that is the Walmart policy, it is what it is. I don't expect people to break rules to accommodate me. But there is NO excuse for the attitude. Mark (last name unknown-he refused to provide it) was full of attitude and more concerned with receiving a negative review then he was satisfying a customer. He refused to even test the battery to see if that was the problem. As a business owner employing 200, I know you can't fix something if you don't know it's an issue. I also recognize the need for a coaching moment. And this was one of those moments, because if he worked for me, and I witnessed that interchange, he'd be searching for a new job on Indeed. Maybe he was having a bad day. Maybe he lost his dog. Or maybe he's just in the wrong position. What ever the reason, it caused a customer to spend their money elsewhere. Customer service isn't that hard. It starts with wanting to provide it.

DON'T DO IT! RUN AWAY!…read more I recently took my car to the Montrose, CO Walmart for an oil change b/c I needed to get some shopping done at the same time. Turns out they were completely behind on their appointments and didn't get to my car until about an hour and a half after my appointment. Then, after I checked in to see how long it would take (I had other appointments I needed to get to), was told another 45 minutes to 1.5 hours. I didn't press it, and just figured I'd have to cancel other things if I couldn't make it. They ended up rushed my oil change and ended up stripping the plug making the pan leak. They informed me that "the plug was stripped" (in a passive way like it just "was") and didn't have anything else to offer me on the subject. Turned out almost all my oil leaked out in about a week, and I got an appointment with my mechanic to address it. The pan had to be replaced, as well as the oil. Over $460 of damage caused by Walmart! And, knowing this, they still charged me for the oil change!! I called my mechanic first and asked if they had noticed anything last time I was in (had been in recently for something else and they typically give things a once-over) and they said it was fine and no leak. So I called Walmart and explained the problem. Couldn't talk to anyone who could help me with this and was informed that I would have to make a trip to come in and speak to Jennifer (??). I was given one day she would be there, but no time. And the gal refused to take my information and have Jennifer call me. Her response when I pressed why was "This is not my fault." As though she had no responsibility of customer service for something she didn't cause. All I can say is LESSON LEARNED. Avoid Walmart Auto like the plague.

While on a 5,000 mile road trip in August (2018) my service light came on. After discussing trip &…read moremileage w/ my regular shop they advised that the oil be changed as it didn't have the 2,000 miles left in it to get us home. As it turned out I pushed the miles as far as I safely could - to the area where my brother & his wife live - Montrose, CO. My sister-in-law told me Shop 'N Lube was reasonably priced, and nice folks. Having had the recommendation I did not ask the cost of the oil change. Within the the hour this would become a lesson. Although the oil change was done timely the charges seemed extraordinarily high: $92.90 + 4.72 tax, total $97.62. At the time I did not dispute this because they had done the work - AND it was my own foolishness to fail to discuss price in advance. When I got home I took my car in for the rest of the service visit that was due - and presented the bill from Shop 'N Lube for their review. In their view I had been upcharged for EACH OF the oil, the labor, the oil filter. My opinion: if you are visiting Montrose do not expect to be treated fairly at Shop 'N Lube. Suggest that visitors to Montrose consider negotiating and agreeing on a FIRM cost prior to getting oil changed.

I would give zero stars if I could. Our truck was taken here in January 2023 and laid $309.52 for…read morean oil change! Our fault for not checking the price first, I guess, but there's no way we ever thought it would be over $300! The truck has less than 41,000 miles-not like it needed anything extra. Ridiculous!!!

I went to pick up ordered parts they close at 2 pm on sat their "open" light was on and I arrived…read moreat 1:50pm but their door was locked. I double ckecked the sign on the window that stated their hours which was classically at 2pm on sat.

Went out of their way to get me back on the road. Only an $11 part. Small town friendly.read more