I would like to thank Spay Today for all their help. I called the office and left a message, two…read moredays later I received a call from Phillis. She was extremely helpful and polite. I explained to her that I needed help with getting my sister's four dogs fixed. I couldn't believe how much money they saved me. I would recommend this organization to all.

I have called Spay Today several times for discounts on vax & neutering at my local veterinarian…read moreBlue Ridge in Purcellville, Va. The people on the phone have been very helpful, knowledgeable and efficient. The process went smoothly over the phone and they provided the vouchers to Blue Ridge Vet. I highly recommend spay today to save on veterinary costs. Dental fees are not provided because veterinarians do not permit discounts on those services. However, Spay Today was willing to recommend a respected veterinarian in Richmond with reasonable fees.

Very pleased with services by staff and Dr. Welch. Our female cat was diagnosed with Microplasma in…read moreOct. 2025. Dr. Welch performed the surgery on her and she recovered very quickly and is in perfect health today. Dr. Welch was very thorough in explaining the operation and recovery, and the clinical and office staff was very helpful in answering my questions. I highly recommend.

Disorganized and unfriendly. Left a voicemail because I was concerned about my dog's behavior,…read morenever got a call back. Called later that day, the girl put me on hold to find the voicemail and came back talking to me about a Rx refill - not what I called about! Then I physically took my dog in after rearranging my schedule, they couldn't get a urine sample or any labs from my 7 pound dog - sent me home - no help. They DID send me home with a cup to get a urine sample. I got the urine sample late at night & refrigerated it. I was never given any guidelines on how to get the sample or what is "fresh." Rearrange meetings again to take the urine sample to them, and receptionist looks at my with disgust and tells me it's "too old." Told me I need to get a fresher one - but again, not told what is "fresh." Are we asking within the hour?! Told both days that they suspect dog has a UTI, but refuse to give anything until they get the urine sample - while at the same time being too incompetent to return voicemails or get a urine sample themselves. Unfortunately it seems this is the only option on this side of town, but I hope this message gets to someone in charge who controls the business and it's employee attitudes. Not how anyone wants to be treated when spending $750+ for their pet.

Good points include its convenient location and beautiful facility. I've been there a couple of…read moretimes and I do observe a lack of urgency amongst staff. They are not at all prompt to acknowledge customers at the counter. I've had two appointments with two different doctors- neither of whom have introduced themselves- I still don't know their names. Today's vet tech also did not introduce herself. At neither appointment has any employee talked to my cat. I find that unusual in a vet's office. The doctor today spent our appointment edging toward the door and avoiding eye-contact. It felt like I had to pull information out of her rather than having a dialog. She didn't check my cat over or touch her until I asked about something specific. While I don't fault the treatment, I do find the staff strangely impersonal. The cats who wander around are great though- I love them.

We have been so very pleased with Dr. Heather's response to our animals. Despite their practice…read morebeing very busy - they work to see our animals as conveniently & quickly as possible. We were with Dr. Lowell for many many years and are grateful we continue to have a wonderful resource locally for our much loved pets.

I can't say enough good things about this veterinary clinic. I took my little boy there when we…read moremoved to Front Royal last year. He saw a couple of different vets. Our little guy had anal gland cancer. In the end we were seeing Dr. Emily and her husband Tony. They were both so good with him and very caring. The staff and everyone here is so awesome. Thank you all so much

Love the Doctors and Tech Staff. Always willing to add on a nail trim or Anal gland trim for my…read moreSadie

Hoping it gets better..No real issues . but needs encouragement to show improvement for a new vet.read more

I've been taking my Yorkie to this vet since she was a baby. She trusts them. The tech's and Dr.'s…read moretreat her like she is one of their own. They are very thorough when she has a problem. I'm very happy with their service.

Dr. Wilt and his staff have taken excellent care of my dog Eloise. When I was a new resident of the…read morecommunity I asked neighbors and people I met for recommendations and was referred to Ranson Animal Hospital. I am grateful that Dr. Wilt was taking new patients. He was able to see my dog in a reasonable amount of time whenever I called because she was sick or injured and he has always carefully and fully explained her health issues and options. I am most grateful for the excellent, professional and compassionate care provided by Dr. Wilt and his staff.

We stopped taking our pets to Ranson Animal Hospital years ago due to the veterinarian's poor…read morebedside manner. Recently, I accompanied a friend to an appointment there and was quickly reminded why we left. The atmosphere remains dismissive and unwelcoming, and it's clear they are not focused on client relationships or patient comfort. I was especially concerned to overhear the vet brushing off my friend's valid concerns about the way she was treated by the support staff earlier that week. There was no effort to listen, empathize, or acknowledge her experience--it felt cold and condescending. What's more troubling is that for eight years, my friend's dog was told she had a heart murmur--only to be correctly diagnosed as not having one after switching to our current vet at Apple Tree Animal Clinic (recommended by the Humane Society). If you're looking for a clinic where your concerns will be heard and your pets treated with compassion and professionalism, I recommend going elsewhere. Bedside manner matters, and unfortunately, it's still lacking at Ranson Animal Hospital.

Dr. Truman and his staff are absolutely wonderful. My family has used the Veterinary services at…read morethis amazing office for the last 30 years. When my daughter received our beautiful Golden Retriever puppy Luna a year ago, we automatically knew that Dr. Truman would be our Vet. On the morning of September 17, 2017, we awoke to find out that Luna had chewed into a bag of charcoal briquettes. These are known to be toxic, for they were covered in lighter fluid. I immediately called the weekend answering service, hoping to speak to a Vet. Dr. Turban called me back almost immediately and informed me on what should be done. He eased my anxieties. Our Luna is fine. And, I would only entrust Dr. Truman and his staff to care for our baby. They are the best!!

They are awesome ! My animals love him !!! I would definitely recommend them. I won't go to any…read moreother but them. Thanks for being great with my animals !!!

Dr. Truban, Dr. Edelman and the support staff at Shenandoah Animal Hospital are extremely…read morecompassionate and knowledgeable. I have not experienced the level of kindness and general customer service that all the staff consistently demonstrates in a very long time! This level of service has been demonstrated during years of appointments, phone calls and consultations regarding the care and treatment of my elderly cat and the ultimate very tough decision that follows. It's not just your pet that gets the first-rate care; the compassion and patience also extend to the pet's parent/s and all the emotions that goes along with caring for an elderly pet. I highly recommend establishing your pets at Shenandoah Animal Hospital for a lifetime of exceptional care.

Dr Truban saved my dog's life and then let my alpaca die in the field with NO compassion at all…read more This vet has the ABSOLUTE WORSE RECEPTIONISTS. Every call, they put you on hold, first thing. They don't even bother to ask why you are calling. You can sit on hold for 6, 7, 8 minutes before frustration sets in. Then, you can wait and wait to be seen. 25 minutes past my appt time and they noticed I was upset. They ask me to chill out. I was told they are doing the best they can. No! The problem is, you have too many clients and you cannot give the isolated attention each one needs. Then, my alpaca was dying, and I called for an emergency farm visit, in a panic. I was told to call Rose Hill Vet!! Hahahahahaha. You don't give a crap about me and my dying alpaca. So after they told me they wouldn't come, they had the nerve to say, "hope your alpaca gets the care he needs"!! PEOPLE - FIND ANOTHER VET!!!!!!!!!!! THEY WILL LET YOU DOWN IN YOUR MOST DESPERATE MOMENT.