Great local hardware store. Personnel are very helpful. Yes, you can ask any stupid question and…read morethey will be very helpful. Recently had the lawnmower blade sharpened, purchased fall grass seed, and brackets for gutters. Quality merchandise. Buy local. Prices are comparable to big box stores.

OMG. This is everything a hardware store should be, used to be…read more.. They have a great selection of kitchenwares, all the cast iron you could ever want, even rice cookers and crock pots... and their prices are very reasonable. I also loved the birdfeeders- they had two story options even- and the wide variety of crafty stuff- gorilla glue, etc. etc. And that's just the girly stuff :) I could have spent hours in here. And I'm sure my husband could too. He was more interested in the guns, ammo, tools, fishing equipment... you get the idea. Truly one of the last of the great hardware stores. Definitely worth checking out if you are in town.

Called ahead on a Thursday to reserve a crate of apples for a Sunday pickup. I was told there were…read moreplenty and there was no need to pay in advance (quoted $150). Showed up Sunday to pick them up. They then told me the SAME apples had been removed from the crate and put into 50 pound bags and wanted me to pay $250. Had them call management after explaining the issue, and was told "sorry, can't help you". I'm a local guy that has been coming here for years. Never again.

Good selection. They had what I wanted. Good service, friendly and knowledgeable. Definitely the go…read moreto place in the vicinity. Not many other options.

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

I was visiting my mom in Martinsburg and needed a pitchfork. Found this little gem of a store by…read moreaccident. And oh my what a happy find. I visited 3 times during my week stay. Perfect little hometown, family run business. I hope the community supports this business. It is a sweet find. And ladies...just a heads up. They treat you like a lady, no talking down to the gals. These guys are true gentlemen. And not too hard to look at either :) Seriously, most hardware/tool places don't cater to women well. Boltz is the exception. Ok...now on to the garden center. Healthiest plants ever seen...oh and did I mention...OLD FASHIONED CANDY!!!!!!!!!!!!!!!!!!!!!!!!! Might be worth the plane ticket to visit again.

Dear people of Martinsburg and surrounding areas,…read more You should support your local businesses before all that's left in martinsburg is just tattoo shops, homeless shelters, and a Chinese restaurant. With spring upon us I thought it time I should make mention of Boltz. First Boltz is everything Home Depot isn't by that I mean there are Human Beings employed here interested in assisting you in your endeavors. Secondarily they have a really nice selection of Tomato plants in the spring. If you buy bird seed or grass seed for your lawn somewhere else your wasting your money. Just a random list of things they carry: onion sets, seed potatoes, seed by the Oz. I got enough Arugula seeds for the entire year for a fraction of those stupid seed packets at Blowes (Lowes). There is a small selection of hardware and tools along with candy and lots of WVU knick-knackery. So the next time you have the urge too explore your inner-hipster and grow some cucumbers and then make some pickles go too Boltz before it's to late.

Great little old time hardware store with US Post Office inside and the lowest gas in the area.read more

Went in to find a bolt for a trailer hitch problem. Man at counter came around asking if I was…read morefinding everything I needed. I told him what I was trying to do and he provided the perfect solution within 15 seconds! Great service!!

So much more than a hardware store! We stopped in for some…read moresandpaper and house numbers and were surprised by the overall size and assortment of house ware, hardware and even hunting. Store was clean and well organized. Aisles were signed appropriately and the staff was very friendly and helpful.

My husband and I have been customers for years and have always found everything we needed, at fair…read moreprices and with excellent customer service. The staff is actually friendly and eager to help. This company has been a pillar of our community and their support of worthy causes is known to all. You will not regret giving them your business!

This is your mom and pop trying to keep the faith. E.G. they only Carry premium Seneca studs…read more Great selection, helpful if uninformed help. Forget Lowes, help us out here. Always come here first, they laughed at my jokes. ........

What an awsome small town place, with a large inventory. The people are very knowledgable, friendly…read moreand helplful. The prices are great and very competitive.

Excellent customer service and product knowledge makes Ace my go-to as compared to the larger…read morehardware stores.

Always friendly service. Knowledgeable staff. Well organized merchandise. Discounts to frequent…read morecustomers.