This store has a great selection of tools and garden supplies. The staff is always helpful and…read morefriendly. They also offer a service where you can order online and pick up at the store.

Who could possibly have a complaint Dawson's? It is an Ace hardware store, and so far, they have…read morehad everything that we need. Friendly employees, well organized, baby chicks in the front of the store to delight your toddler... My only room-for-improvement observation is that some parts of the ceiling are falling down in the back of the store, but I'm sure this general maintenance issue will be addressed at some point.

Called ahead on a Thursday to reserve a crate of apples for a Sunday pickup. I was told there were…read moreplenty and there was no need to pay in advance (quoted $150). Showed up Sunday to pick them up. They then told me the SAME apples had been removed from the crate and put into 50 pound bags and wanted me to pay $250. Had them call management after explaining the issue, and was told "sorry, can't help you". I'm a local guy that has been coming here for years. Never again.

Good selection. They had what I wanted. Good service, friendly and knowledgeable. Definitely the go…read moreto place in the vicinity. Not many other options.

Love this place. Feels like your local small town hardware store even though it's a chain. Order…read moreonline and they'll have it ready for pickup. Loads of helpful folks to get you what you need or even send you elsewhere if they don't happen to have what you really need.

I asked for eggshell color paint and spoke to a rep who was working in the paint dept kept asking…read moreme what color as if there was millions of different colors of eggshell & I said white and he continued to act as if he still didn't know what I was talking about as if I am the paint expert ,than one of coworker said satin eggshell and he continue to give me a hard time as if he was purposely doing this without any cause. They end up selling me white paint without the eggshell color for $24.99. (SALE# 551) I am going to report Millers for discrimination; I have this harassment all recorded on my cell phone & a copy of the receipt. I think they ONLY do this to non-white people bc I have been in there store several times in the last month & I notice they ask me for help, to control the situation but then they never help me

I was visiting my mom in Martinsburg and needed a pitchfork. Found this little gem of a store by…read moreaccident. And oh my what a happy find. I visited 3 times during my week stay. Perfect little hometown, family run business. I hope the community supports this business. It is a sweet find. And ladies...just a heads up. They treat you like a lady, no talking down to the gals. These guys are true gentlemen. And not too hard to look at either :) Seriously, most hardware/tool places don't cater to women well. Boltz is the exception. Ok...now on to the garden center. Healthiest plants ever seen...oh and did I mention...OLD FASHIONED CANDY!!!!!!!!!!!!!!!!!!!!!!!!! Might be worth the plane ticket to visit again.

Dear people of Martinsburg and surrounding areas,…read more You should support your local businesses before all that's left in martinsburg is just tattoo shops, homeless shelters, and a Chinese restaurant. With spring upon us I thought it time I should make mention of Boltz. First Boltz is everything Home Depot isn't by that I mean there are Human Beings employed here interested in assisting you in your endeavors. Secondarily they have a really nice selection of Tomato plants in the spring. If you buy bird seed or grass seed for your lawn somewhere else your wasting your money. Just a random list of things they carry: onion sets, seed potatoes, seed by the Oz. I got enough Arugula seeds for the entire year for a fraction of those stupid seed packets at Blowes (Lowes). There is a small selection of hardware and tools along with candy and lots of WVU knick-knackery. So the next time you have the urge too explore your inner-hipster and grow some cucumbers and then make some pickles go too Boltz before it's to late.

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

Great little old time hardware store with US Post Office inside and the lowest gas in the area.read more

Went in to find a bolt for a trailer hitch problem. Man at counter came around asking if I was…read morefinding everything I needed. I told him what I was trying to do and he provided the perfect solution within 15 seconds! Great service!!

Overall I think this location is pretty good. However, there is plenty of issues to be had with…read morelack o bodies on checkouts and the occasional head-scratching lack of web orders not being ready and being lost. I have been coming to this location probably since it opened. In fact, the first week it opened my dad and I would go up just to, trying to find some sort of reason to go and check things out. Any time I'm in the store, I think of him. I have bought a variety of items from new sinks, power tools, plumbing, flowers in spring, and concrete. The concrete pricing and flowers you really can't beat; however, their prices are somewhat gouged knowing that they are the only show in town. Up near Pittsburgh where there is both a Home Depot and Lowes, prices are way more fair. Also, the issue here is a lack of knowledge and when you do approach the pro or contractor desk- they look down at you like you're bothering them. I've flipped 3 houses and you've seen my skills, how about some respect.

Do not buy an appliance off of any lowes. Nightmare of a delivery damaged property had to threaten…read moreto sue lowes and the delivery company to get it taken care of now 3 weeks later the refrigerator is not producing ice and and the buttons for cubes and crushed are reversed. If i would have bought with a lowes card they would change it out within 30 days otherwise you have 48 hours to find problems then you have to deal with the manufacture. Such a joke buyers beware your buying nothing but problems. I will give my business to a company that actually cares like Menards

Always friendly service. Knowledgeable staff. Well organized merchandise. Discounts to frequent…read morecustomers.

This ace is awesome. Everyone is super friendly. Obviously ran by high school/college kids but if…read moreyou need advice I'm something they grab an adult or subject matter expert. Prices are a little steep but I'd rather pay a little extra vs driving 25 min going to Home Depot to get frustrated with no help. Also they have everything that a homeowner needs.