I have never received a bad haircut from this location. On my last visit I checked in online and…read morewas given a three hour wait time. I arrived at the store at the appointed time and was next in line. There were about 20 people on the list behind me. Some guy walked in, he had not checked in online, they took him ahead of everyone else. This is not the correct way to do business and I will not return.

What's the point of checking in online and getting an estimated time IF 3 people can just show up…read moreand now instead of having a 15 min wait, it gets moved to over an hour because I walked in (AFTER CHECKING IN ONLINE FOR A SPECIFIC STYLIST) behind 3 people who just got there with NO PREFFERENCE. Not how a business should work and NOT a good model for clients who have anything going on during their day outside of "just hanging around doing NOTHING" with their life.

I really like the vibe of Fade, but I didn't have the best cut/color experience here. I came in…read morewith a grown out balayage and asked for a cut, color, and a Malibu treatment. The stylist assessed my hair and said that since I wasn't getting my hair lifted the Malibu treatment was unnecessary and immediately began coloring my hair. I wasn't super impressed by this as I wanted the Malibu and had already booked it. I have super hard water in my house and really wanted a good stripping to lay a good base for my color. I asked for a medium brown with some blonde melted into it from mid-shaft to ends. I got an almost black allover color with almost no dimension. I wanted almost a butterfly cut and I didn't receive that either. The cut was choppy and hasty. I really liked my stylist and wish she had really listened to what I wanted and taken more time to achieve the results I asked for. I'm not sure that I'll be back. Maybe with a different stylist because I felt comfortable in the salon and liked the camaraderie of the stylists and how they all chatted. The vibes were good. I'm on the fence about Fade.

Patricia cut my hair today, she was so friendly and made me feel comfortable. My hair is so amazing…read moreI couldn't be more happy!