My daughter and I have been going to vision source for years…read more Doctor is nice. The staff however is not always the friendliest. We have always noticed this but it wasn't that extreme so we persevered. Recently I had allergic reaction to the trial contacts they gave me. I called to have them switch the brand. She gave me the impression she doubted me because my trial contacts were from months ago. As I was explaining to her that the first time I tried them I didn't realize I was allergic. (I thought I caught pink eye) she interrupted me. And then she started insisting I come in for another exam. I told them I don't have time for that just need a different brand. But they persisted in needing me to do another exam even though my prescription is still valid. I asked to speak to someone else or even the Dr herself. But the same woman persisted on the call. And she interrupted me again. Having no flexibility and being rudely interrupted by whoever answered that phone just made them lose 2 clients. Plus my husband was about to start going there too. So they lost 3.

My entire family has been coming to Dr. Nguyen for more than 15 years and have always had a great…read moreexperience. Dr. Nguyen and the entire team provide extremely personalized attention and their efficiency and courtesy can't be beat. We love Dr. Nguyen and her team!

What a really nice crew of women. They were helpful when I called to set an appointment…read more I didn't know if they accepted my insurance and they were able to look it immediately. They were able to reschedule my appointment to allow for my husband to come along, and then they weren't rude when I had to cancel his last minute (he didn't tell me he had a meeting when I made his appointment!). It's a little tricky to find because it's in the side office attached to the Lenscrafters and the office itself is rather small. But it's clean and cozy. They know their stuff about your eyes and make you feel comfortable, even when your eyes are dilated so badly you can't stand light! I know most people only go to the optometrist once a year but I think this is the place I'll go, once a year!

Since being a little kid who had to wear glasses, I have always been wary of the eye doctor and…read moretheir spectacles of evil but after coming to Dr. Pham and her associates are great!! The front office staff are friendly and personable and the office is small, so you get one on one attention. They are all very knowledgeable and there is no pressure to by glass from them since they don't sell glasses. Them being in the galleria is a great help when you have to wait for the dilation. I'm very happy with my choice of eye doctor and will be coming back as long as they will have me. :)

This full-service eye care practice was long established and trusted before a handover to a new…read moreophthalmologist and a move across the highway. (I'm 63 and have gone Full Contact (soft & hard) and/or Major Spectacles with TSO, Warby, independent lens grinders, insurance and no insurance.) Dr. Somji is a super approachable and superbly knowledgeable, actually old-school practitioner. The smartest nice guy AND the nicest smart guy you'll meet for a long time. I'm glad to see medical students training here under impeccable role models, Doc and Staff. State-of-the-art diagnostic tech and they'll FULLY explain any of it for you.

Dr. Alireza Somji is a true professional in every sense of the word. Today we had a b2b…read moreconversation about my previous review, one I should not have written without communicating first. Communication is our biggest obstacle between client and business and vice versa. We don't think about what could be happening behind the scenes and we aren't able to make adjustments that can fix a situation if we don't communicate. I absolutely love Dr. Somji, he really cares about his business, his staff, his clients and the product he produces. I have trusted Horizon eye care with my vision since well before Dr. Somji became the owner and will continue to do so. When I changed health care companies it was my intent to use my insurance but knowing my doctor and staff was much more important to me. Thus I come back. The selection they have runs the gamut and I must say plays into my vanity. If I am going to wear glasses I at least want to look stylish. We change our clothes with the season, why shouldn't we change our frames too. Glasses are a necessary evil but our eyes can't be replaced so I trust mine to the best. ( If you read my prior review know that sometimes we say things we wish we hadn't and no matter what we regret.) I know how lucky we are to have a provider in Sugar Land as excellent as Dr. Somji and hope that he will be here for a very long tome to come. Thank you doc.

This optical shop has been unreasonably overcharging customers for many years. They collected…read morepayments from customers for services that should have been covered by insurance; however, to avoid the hassle of filing claims, they required customers to pay the full amount out of pocket. When customers requested that they file insurance claims--and even when the insurance company proactively contacted them with the same request--they flatly refused to cooperate. Furthermore, when customers asked for copies of their receipts or copies of their eye examination results, the staff repeatedly stalled and withheld the documents. When a customer discovered that they had been charged for unjustified fees on multiple occasions--and, worse yet, that the lenses provided had been manufactured with incorrect prescriptions--the shop owner became hostile, physically expelled the customer from the premises, and threatened to call the police. The owner is arrogant, rude, and refuses to issue any refunds. This establishment is a family-run business owned by a Vietnamese couple; they are malicious, greedy, and engage in deceptive practices against their customers. I urge everyone to avoid this shop--proceed with extreme caution!

The Optometry Group in Friendswood, TX is the absolute Best! Maribel and the other staff members…read moreare Great! This eye glass facility is very competent, detailed, and professional in handling all our family's eye management needs. I wouldn't see myself going anywhere else but here and I recommend you do the same! Thank you Maribel, Dr. Tom, and all the rest of the staff at the Optometry group for all your continued care and help with our family's sight and eye needs!

See update below: Dr. Gragg is the best. She is very knowledgeable and the staff is very sweet and…read morehelpful. Update: Not sure what happened to Dr. Gragg, but my last experience with her was extremely unpleasant. After several failed attempts at getting my prescription right I met with Dr. Tran and he was incredible for so many reasons. My eyes are pretty complex and he was so knowledgeable, patient, and caring. I'm so glad I came back to see him. Also, staff is still super sweet and helpful, they are awesome!!!

Amazing service! Super friendly! We're new to the town and Kate was extremely helpful and sweet…read more She really took the time and answered any questions I had. Highly recommend

This mid-range rating is due to my experience with the optometrist who Dr. Cartwright has brought…read moreon to split the duties of caring for people's visual health. Dr. Cartwright wasn't in the day of my appointment and I was fobbed off to his associate, Ashley Walton, OD. When I was ushered into Dr. Walton, she did not even introduce herself. In my attempt to exchange pleasantries through conversation, I found her to be sullen and minimally responsive. She went through the exam with precision and dispensed with me as soon as the exam was finished. Dr. Cartwright is a terrific person and a fine eye doctor. Unless I can book an appointment with him on my next visit, I will go elsewhere. Dr. Walton is likely competent but I found her distant and not personable.

Excellent experience! Friendly customer service, extremely well versed in caring for our eyes,…read morethorough eye exam, product knowledge on eye frames and lenses is second to none. Organized process at checkout. Clean and beautiful clinic spaces. What more can one ask? This place and the team that work there are a very pleasant experience for patients

Do not come to this location the two Hispanic young women there that sit at the front desk are very…read morerude and do not have good customer skills. The doctors in the back are very nice but it is the front ladies that are at the reception desk that are horrible. They have an attitude answering the phone and an attitude when you walk up to the reception desk.

I've been going here since I was a child and the service continues to decline. The staff are VERY…read moreunwelcoming and even blatantly rude at times. Do not expect them to ever call you to let you know when you're glasses or contacts are ready and God forbid it's between 1:00-3:00, because they will just not answer the phone. They are always pushing you to retake exams, try " new" contacts and frames, and they get an attitude when you ask for a copy of YOUR prescription. They don't update records even after I have asked them SEVERAL times to change the spelling of my name for billing purposes. This last visit was truly a LAST visit. They just want to make money and pile on as much extra as possible.

I absolutely adore Dr. Ly, she's a wonderful optometrist and super good at listening to patient…read moreconcerns! I have a recurring issue with chalzions and the doctor took her time to explain to me what may be causing it and how to clean/treat them, which is the first time any doctor has done that for me! The opticians Tyrone and Melissa were very helpful and my glasses were ready in only two days! The office is clean and sanitized and I felt safe entering the facility. 10/10 recommend.

Very good place to do business with. The gentleman and the lady that at the front desk very…read moreknowledgeable and helpful. The doctor was a little fast and to the point ,but nevertheless she got the job done, and did a very good job with my prescription. Very little wait time and my glasses were ready in about a week. Quality service is what you will get here