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    DCH Health System

    1.0 (2 reviews)
    Open Open 24 hours

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    3 years ago

    Terrible not enough nurses poor pain medication poor medical services bad treatment bad staff no respect

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    3 years ago

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    American Family Care Midtown

    American Family Care Midtown

    2.2(61 reviews)
    0.5 mi

    the doctors and nurses were above the top with care but the front desk staff was difficult to deal…read morewith requested a follow up appointment and paperwork and never received the paperwork or follow up appointment had to seek care for a complete different clinic

    This incident occurred several months ago, but I now feel comfortable sharing my experience since I…read morehave moved away and no longer use this urgent care. I was seen at this location multiple times. My first visit was for what turned out to be a severe case of bronchitis. The male provider who treated me (I'm not sure whether he was a physician or nurse practitioner) was incredibly professional, compassionate, and thorough. He spent a significant amount of time evaluating my symptoms, including severe back pain, and even used a treatment that provided noticeable relief. He ordered a chest X-ray, explained that I had a severe case of bronchitis that was close to becoming pneumonia, and prescribed the appropriate medication. I left feeling well cared for and very impressed with the level of care I received. Unfortunately, my second visit, four days later, was a completely different experience. Despite taking the prescribed antibiotics, my symptoms had become significantly worse, so I returned to the same urgent care. This time I was seen by a female nurse practitioner. As soon as she entered the room, she said, "So, you think you have bronchitis?" I explained that I wasn't guessing, I had been diagnosed at that very location just four days earlier. She told me they had no record of my previous visit. I explained that I had received a chest X-ray, lab work, and treatment there. She insisted that even if my visit somehow wasn't documented, there would still be records of my imaging and lab work. She repeatedly suggested that I must have gone to a different urgent care, even though I knew with complete certainty that I had not. To try to clear up the confusion, I showed her my Uber receipts to and from the clinic from four days earlier, as well as the follow-up text message the office had sent me after my appointment. Even after seeing this, she continued to question whether I had been seen there. Being treated as though I wasn't telling the truth while I was extremely ill and struggling to speak was frustrating and upsetting. I asked if another chest X-ray could be performed because my breathing had become much worse, but my request was declined. Instead, I was prescribed cough medicine. A urine sample was collected during that visit as well. The following day, my condition deteriorated to the point that I passed out and had to go to the emergency room. There, I was diagnosed with pneumonia and a kidney infection. When I later compared my emergency room records with the paperwork from my urgent care visit, I noticed that my urgent care urinalysis contained abnormal findings that were also present in the ER testing. I was never informed about those results or advised that they could indicate another infection. While I understand that mistakes and documentation issues can happen, I was disappointed that my concerns were dismissed rather than taken seriously. In addition to my medical experience, I have also continued to receive bills from this office despite my insurance having already processed and paid the claims and despite me already paying my required copay. This has been another frustrating issue to deal with and has added to my overall dissatisfaction with this clinic. I want to emphasize that throughout my visits, the nursing staff was always kind and professional. My first provider also gave me excellent care. However, the way I was treated during my second visit left me feeling unheard and uncomfortable during one of the sickest times I've experienced. I hope this feedback encourages improvements in communication, record management, billing practices, and listening to patients when they report that their condition is worsening.

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    DCH Health System - laboratorytesting - Updated September 2026

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