A recent survey of best hospitals in the WORLD (2025) ranked MGH as number 6…read more We had nothing but good things to say about our experience at MGH. The professional way of dealing with patients, their logistics and setup, their green spaces to rest and relax, the care, etc....all had been top notch. Their internet portal was also very user friendly. Things could be seen and could be found very easily. Very transparent. It was an excellent experience.

A total horror show. One would expect a large volume of people in the ER but within 10 minutes…read moreduring the check in process, I made my decision to leave immediately The amount of hostility, anger, frustration and utter chaos made my experience far too traumatic. The hoards of people overcrowded in the small waiting rooms along with the shouting and commotion of out of control angry patients was beyond what I had ever witnessed before. One woman shrieked "I wouldn't bring a dog here!" In fact, I had brought my service dog who was waiting in the car in which I had been driven to this ER. My dog gets better care at busy, large metropolitan animal hospitals and is not subjected to or traumatized by utter pandemonium. This was like a living hell.

I was born at this Hospital. Have not been there for some time...yesturday I broke my foot. So I…read morewent through the emergency through triage immediately to a room where I was Iced and given some medications. Then my foot was x-ray'd and in fact my foot was indeed broken. I was then put in a splint and was x-ray 'd again was given a turkey and cheese sandwich and then was showed how to use crutches. My nurse Mekayla super genuine and helpful and all the doctors and staff were so helpful. I would recommend this hospital very great service and quality individuals.

Not baby friendly. NICU is not easily accessible to c-section patients severely impacting bonding…read more Extended family are not allowed to cover for fatigued, overwhelmed and ill parents, so the baby is alone during times they could be cuddled and comforted. Yes, it is a little run down but they could still work to bring families together.

After an unexpected medical emergency at home, I was taken by ambulance to Beth Israel Boston. The…read morestaff in the emergency room were compassionate, caring, and professional. They provided me with the immediate care that I needed. I am grateful for all that they did for me and my family. In addition, Dr. Bethany Roy was my doctor on Farr 11. She and her staff were amazing! They helped me understand my medical conditions. They provided me with the tests I required at the time, and they set up future medical appointments. I appreciate all that they did for me.

This hospital is complete Trash. For starters no one answers the phone, secondly when they decide…read moreto answer the phone they answer the phone with just a hello. Not in the manner of Thank you for calling Beth Israel or Patient Relations no decorum what so ever. The ICU in the Finard 4 MICU/SICU are beyond horrible. Half the time the nurses and doctors are standing around texting and looking and watching Netflix videos and shopping online instead of dealing with patients. Dr Nicholas Nassikas is the worst one of all. I seriously think he and nurse Katie delayed treatment for and aunt and cause great harm before her death.

Nurses. And all staff are very friendly and patient with those who are frantically worried or in…read morepain I was out of sorts mixed u up about the hallways and anyone I asked was happy to steer me in a good direction The staff in the pre op area are focused on their wok The DR EXPLAINED WHAT WAS ABOUT YO HAPPEN EXCELLENT RXPER

I didn't get responses from the knee surgeon about any results of mri or blood work. Was not happy…read morewith the services. Not going back!

As a person with a kidney transplant, I have been impressed with the care I have received from the…read moreNephrology Department, as well as several ancillary departments that have treated me for additional issues (Rheumatology, Cardiology, ER). The nursing and support staffs provide excellent care, and the hospital rooms are very clean.

Tufts is a convenient hospital right downtown. I would give it 5 stars but a saw one women doctor…read moreover the weekend that I wasnt fond of

I waited for a month to get a followup mammogram and ultrasound. I chose BMC because they were the…read moreearliest available. I received no less than 6 emails and texts to remind me of the appointment and to pay the copay, which I prepaid online. After I left work early and waited 1.5 hr at BMC, someone came to tell me that they cannot see me today because they did not receive the images from my prior mammogram, and I needed to reschedule. You couldn't have told me that 1.5 hr ago? I could've contacted the other clinic within the last 1.5 hr to have them send the images over. Whose responsibility is it to get the images? When I booked the appointment, I made sure to tell them my original mammogram was from another clinic. No one followed up with me. No one asked me to sign a release. They sure sent me enough reminders to get their money though. When I asked for my money back, I had to wait to "talk to the manager." They could not give me my money back, but told me to call the 800 number for BMC's billing dept. No, thank you! I'm not wasting any more of my time with BMC. I just disputed the charge with my credit card. This is not the standard of care that I would expect even at a small local rundown hospital, let alone what they claim they are at BMC. If you are looking for a high standard of care and a team that follows up and follows through, BMC is not it. My husband also had many bad experiences with BMC making appointments in the wrong department and cancelling on him without notice. When you are dealing with cancer or potential cancer patients, it doesn't seem to matter to them. Time is not of the essence. As long as they get their money, they're all good. Do yourself a favor. Go somewhere else. There are much better hospitals in Boston.

A Case Study in Institutional Dysfunction…read more I am writing to address the profound systemic failures at Boston Medical Center. While individual staff are capable and helpful, the administrative and operational framework surrounding them is utterly broken and distressing. The "Communication" Black Hole The most egregious issue is the impenetrable wall of bureaucracy between patients and providers. Department phone numbers route to a call center rather than a medical office, making actual caregivers nearly impossible to reach. My experience across three separate departments has been uniform: some messages sent via MyChart sit unread for weeks or are completely ignored. Attempts to escalate communication issues to office managers result in silence. I've had to involve a Patient Advocate twice just to facilitate basic communication, only to learn that doctors either never received my messages or deemed them not urgent enough to respond. Medication & Post-Op Care Failures This administrative disconnect poses an active risk to patient recovery. After surgery last month, an ER nurse gave me medication resumption instructions that directly contradicted my surgeon's paperwork. I sent a MyChart message to clarify this safety discrepancy and never received a response. Furthermore, the system repeatedly fails at basic prescription coordination. Prior to surgery, a department doctor not covered by my insurance called in an antibiotic, triggering an insurance denial. I explicitly asked staff to note this in my file so it wouldn't happen again. Today - a Friday - the exact same error occurred. The same doctor called in the antibiotic, triggering another denial. Despite calling the office twice early in the day, navigating the call center, and receiving assurances that a message would be sent to my doctor, the prescription was never corrected. Because of this systemic incompetence, I am forced to go at least four days without a necessary medication before this can be resolved on Monday. The "Imaging Runaround" & Data Inaccessibility The digital infrastructure is significantly behind industry standards. After diagnostic imaging, only a text summary was posted to MyChart rather than the images themselves - a standard feature at every other hospital system I've used. Attempting to resolve this was a masterclass in buck-passing: the doctor's office told me to call Imaging; Imaging told me to call Medical Records; and Medical Records told me to call the doctor's office. No one knows how their own system functions. Failing Infrastructure & Safety Concerns The physical and digital systems are in severe disrepair. Recently, I waited 30 minutes for surgery check-in simply because the computers were not working. During another exam, a doctor handed me a treatment consent form that was completely illegible due to a faulty printer. The physician was forced to discard the legal document, and we had to proceed without a readable copy. Furthermore, during a separate visit, I was seen by a nurse who appeared to have difficulty understanding spoken English, resulting in me being handed the wrong paperwork. When you cannot communicate clearly with the staff handling your records, patient safety is compromised. Final Verdict The environment at BMC is clearly one of dysfunction. A system this poorly managed will inevitably drive talented, dedicated staff away. Until BMC prioritizes its communication infrastructure and basic office functionality, I am deeply concerned that my medical care is being compromised by systemic failure. The breakdown in handling legal consent forms, the ongoing failure of patient check-in systems, and the repeated errors in critical medication coordination represent severe institutional liabilities that require immediate internal risk-management auditing. Because standard channels have failed, I will be escalating these specific operational, administrative, and safety deficiencies to the appropriate healthcare oversight and licensing boards for a formal review.

We have been coming here for a few weeks now for patient treatment. The staff has always been top…read morenotch. Friendly, compassionate and professional. The system they use for check in and getting in the queue for treatment works fantastic. The facilities are clean, ample and some of them have gorgeous views of the city of Boston. One of the top cancer centers in the world, the Mass General Brigham hospital is a treasure for all of those that need to use it.

Massachusetts General Hospital, a.k.a. Mass General Brigham, conducts medical studies, and clinical…read moretrials in this building. THE DEAL: I believe there are also other offices located at this address as well.

My 67 year old cousin was brought in with what turned out to be stage 4 cancer of the colon and…read moreliver, and then his kidneys shut down. He was a difficult patient and was so scared and in pain. I am the only relative he was still in touch with. And I visited him almost every day for the week he was there until he passed yesterday. Everyone at the hospital, from the ER staff to all the staff on Needham 3, were wonderful. The doctors were so gentle with him and spent so much time explaining and listening to him. Special commendation to nurse Bridget on Needham 3. She went above and beyond to keep my cousin comfortable and to ease his anxiety. She advocated for his needs on several occasions with the outside Hospice team who didn't understand his limitations and anxieties. And she was there for me as I grieved and worried about logistics. She is a true gem!!!! Another honorable mention to Linda on Needham 3, who also looked after me when things got overwhelming. I highly recommend Mr. Auburn hospital for service, medical expertise, and for providing a lovely non-intimidating environment.

I recently had a follow up colonoscopy here and although the medical professionals with whom I…read moreinteracted with were fantastic, the pre-registration was a disaster You are told via text to contact pre-registration prior to your appointment. I made a total of four calls, leaving detailed messages on three occasions including my cell number. At no point did I receive a return call‍ Having failed at telephonic registration I physically went to the registration office at 6:40 AM. The office sign indicates they are open from 6:30 AM to 5:00 PM! We were not the only ones dismayed that the office was CLOSED and at 6:50 AM I left for my procedure . When I reported to the GI Unit I couldn't pre-register the response was " yes that is a common complaint" Clearly the management of the pre-registration department should be held accountable for the lack of attention and responsibility of this unit! Patients deserve far better‍

My daughter had surgery here and it was amazing. The nurses were so kind, as it was her birthday…read moreand they gave her balloons. They calmed her down, and gave her reassurance. I would definitely recommend!

I had a terrible experience with them. It was my first time having to pay $1300+ for an ER visit,…read morewhich included no tests but the doctor's visit. The most terrible experience was when I called the billing department; the staff said that I should feel lucky that there were no other tests, otherwise the fee would be higher...

The care in the Emergency Room and ICU is great, the staff is kind and compassionate however I…read morecannot say the same for the care in other departments. The nursing staff outside of the ICU is just plain rude... I understand that there are staffing shortages across all hospitals but basic human compassion and kindness went out the window in gen med. On top of all that the hospital is filthy- like incredibly filthy. I don't recommend getting treated here unless it's a life threatening emergency and it's the closest thing around.

Bad service! My dad has surgery.. but nobody take care.. no call to remind about surgery.. dont…read moredrink or eat before have surgery .. when we came they said don't drink clopidogrel before 5 days.. but nobody talk about that before.. bla bla....