friendly, fast, efficient, professional, expert knowledge and parts and diagnostics Kaleb is…read morehonestly who I call for all my heating needs no jobs to big or to small give him a call you won't regret it!!!

From the owner: Your local heating specialists, our focus here at help on the way is keeping you warm, customer…read moreservice and quality of work is always at the top of our list. We offer sales, service, and installation of LP, NG, and Oil products. Weather it’s a furnace, boiler, space heater etc. we have got you covered! Give us a call at 207-446-1142

Possibly the worst phone etiquette I've ever experienced. Called with a simple problem with the…read morefaucets in my shower and looking for help. Was transferred to the service department who answered with "Hello?!", as if they were angry at me. I'm thinking, "Is this the service desk? Who is this? Did I do something wrong, why's he mad?" I explained my issue quickly to absolute deafening silence. The man said "Yeah....You have to get it fixed.", as though I was an idiot. That's why I'm calling you. I said, "right," thinking maybe I hadn't explained the issue correctly. I described the three-handle setup, what was occurring, that I was aware of the stems and that maybe the O-rings or boot were just worn, but I had butted my head against it for a week and needed a professional. More. Silence. Long stretches of nothing. Then a dry and bothered tone said, "Yeah, you need to replace the parts. You can't just 'clean' them. You'd have to call up and order and replace the parts, sometimes the whole assembly........." I said, ".......Right. Soooo...." I mean am I supposed to order this?? If I knew the right part and could fix it, what am I calling you for? I said calmly but confused, "Is it something I can just go to the store for? I looked at the stem, but don't see a model number or brand or anything to get the right size and make. I'm also not sure if it is just that or if the whole assembly is having a problem." The half-asleep, half-bothered sounding gentleman replied with, "You have to have a tech come check it out for you.......Gerber's common........" Okay, are you training me to do your job or are you supposed to help me? So send a tech!! How about, "A tech will have to come out to help you, I can set that up now for you if you'd like!" No, he was halfway through another explanation of, I think, why this is my problem and not his when I just hung up. The entire call had the air of, "Okay, and what do you want me to do about it? I'm just a plumber." I didn't even get to the experience of working with these people because of this awful, patronizing phone etiquette. If this is your business, please get someone half alive to answer your phones in the future so I can even get to the part where I give you my money, which is all I wanted to do.

Great company with professional integrity & experience. After another local company left us hanging…read morewithout showing up for a scheduled appointment on our boiler, I contacted this business in person. John, the owner, not only took the time to explain the options to me, he also advised the specific material he would recommend & why, he also gave me an estimate and idea when he could squeeze us in as we are not customers. Work completed today by Art (a real pro) and all is good. Thank you RJ Energy!

They did a great job, prompt, clean and very professional. I will definitely hire them again.read more

From the owner: Are you tired of unreliable electrical services? Look no further than our company, where we pride…read moreourselves on our commitment to exceptional customer service and quality work. Our team of experienced professionals has the expertise to handle all of your electrical needs, from residential to commercial. But what sets us apart from the rest? We go above and beyond to ensure that our customers are satisfied with every aspect of our service. We believe that honesty, reliability, and professionalism are the keys to success, and we strive to embody those values in everything we do. So why choose us? Because we're not just an electrical company – we're your partners in creating a safe and seamless electrical experience. Contact us today to learn more about how we can serve you.

Recent sewer pipe blockage in my basement on a Friday. I thought I was going to have no water for…read morethe weekend. I called AFC now dba Dead River. Sarah assured me she would have workers call me when they were in the area. Garrett R and Frank called and were there before 1. The smell was overwhelming but they both made me feel at ease right away. They were very respectful of my floors and leaving the door open etc. They worked hard at trying to get the blockage but weren't able too. They didn't just pack up and leave, they referred me to another company , called for me and they weee at my home within the hour. I would recommend both of them in the future to anyone needing plumbing repairs. A very positive experience because of them I will call again.

I've been with Augusta Fuel almost 30 plus years. They have always been a great company to deal…read morewith. They were a much, much smaller company when I started with them. Delivery and service set ups were never a problem etc. Now, I try to order oil online as I do 50% of time and it says service not available and call AFC number. So, the girl proceeds to tell me because I'm not on automatic delivery during cold snap, I can't receive any oil for 4 to 5 weeks out. In December they wouldn't deliver my oil for up to 10 to 14 days because I wasn't low enough.(1/8) of tank??? So, I guess they must have started this conserve process back then. That's what I'm calling anyways. The girl on the phone yesterday tells me 1.) I can go somewhere else till cold snap is over. 2.) can put Kerosene or Diesel in my tank as needed till they can get there. 3.) Or close my account all together and go somewhere else. Which she said some of people were doing. So, I called Linda Ryan to verify and she pretty much in a nutshell said same thing. I asked if there was a shortage of trucks or oil. She said no, just that Automatic delivery people are getting oil first and they want to make sure they are taken care of first. So, I played the "game" called when I was down to a 1/8 of a tank this time so I wouldn't supposedly have to wait 14 days for oil and be told now you have to wait a month or better. WTH? Now I'm going to run out of oil in a week or less until I find a new delivery. Dead River buys them makes them bigger and now they can't deliver when it's cold? They should have a good amount of drivers compared to 30 years when they were a small oil company. If there was such a thing as oil discrimination, I would know what it feels like to be a part of the minority. Very disappointed @NOT VALUED OR NOT AUTOMATIC DELIVERY CUSTOMER!

Informed and no pressure sales people . Good selection and am always impressed with their delivery…read morepeople and overall customer service .

We recently had a heat pump installed and they did a great job…read more I was very impressed, Zack, Denver and Brock were very professional and a class act. The job was completed in just a few hour. They cleaned up after the job was done everything looked great. I would high recommend having Dave's for your heat pump needs.

100% would recommend, and will call again if/whenever I need an electrician. He was on time, worked…read morefast, cleaned up after himself, very friendly and professional. I knew I was in good hands when he explained what he suspected caused my issues, in a way that made sense to me as a non-electrician. The cost was very fair for the work that was done. I'm grateful to have lights again!

Joshua responded almost immediately to my request. He was kind, professional, courteous, and…read moredidn't shame me for the fact I know less than dirt about electrical work. We thought we needed a massive wiring job to get a level 2 charger installed in our garage. Joshua took time to talk on the phone about the job, asked great questions beforehand, then came out the next business day to look at the install job and give me a quote. He counselled us OUT of doing the work, and for that, I'm SO GRATEFUL. he could have easily just talked about the necessity of the job, and I wouldn't have known better. But, he's a good, ethical guy, and could appreciate our situation, and so he told us how we could make the best of our situation without massive demo and conduit, and crazy expensive wiring. And, he did it all graciously with a smile. What he got out of talking himself out of this job, is complete loyalty for any and all future jobs we'll ever need. And, I'll be telling everyone I know about him, for sure. Plus, he's a family guy, loves his wife daughter and talks about them with lots of love and pride. To me, that goes a long, long way when I think about who I want to support with my money.

An oil delivery was scheduled for our house which is currently vacant. When we went by 4 days…read moreafter the delivery was scheduled, our tank was on empty. After 3 days of calling, leaving messages, sending emails and attempting to make contact online, we still have not made contact. We have had to fill 5 gallon cans and dump them in the fuel tank to keep from running out and the house/pipes from freezing. We have made contact with another company. This company is not reliable. If you want to stay warm and have a responsive oil company go elsewhere.

ABC FUEL took our payment for fuel when we were away and never delivered the fuel! Can not contact…read moreanyone on the biz phone or leave a message the mailbox is full. Our furnace shut down due to lack of fuel and had to pay for another company to come restart it and fill our tank. since we were out of town we were unaware that they did not deliver, big surprise when we got home. THIS IS STEALING!!!

I have been lucky to be a long time customer with Augusta Natural Gas. The expertise and service…read morefrom each and every specialist in the company is exceptional. It is so great to talk with Dody whenever I call as she gets all set-up and knows the business inside and out! This year the Annual Heating System Tune-up was completed by Dan R and Anoy G. They had a great partnership in sharing the necessary tasks and getting the system serviced. It is so great to have Augusta Natural Gas experts keep the system serviced and our home safe! Thank-You All!

Formal Complaint for Unlawful Business Practices and Endangerment + ZERO response over months…read more The typical cost to replace a sump pump in Maine is $524, but it can vary between $308 and $749. The Company charged over the highest cost on the spectrum and never completed the job. Augusta Natural Gas, "The Company," used multiple dubious business practices by charging to replace a simple sump pump for MORE THAN THE HIGHEST PRICE IN THE STATE, while: 1. Neglecting to first notify the Client, or get authorization from the Client, for the unconventional and egregious hidden fees including: A) Issuing a secretive debit card use penalty for paying the (unfinished) job in full using a debit card. B) Fuel charges. By a local fuel company. To travel 10 minutes. Amounting to $1/minute. 2. Leaving the job undone; rendering the pump useless without having been put into a standard level in the ground, for the pump to work at all: without communicating that the Company's plan has been to try charging the same Client as though the completion of the job is another separate job. This is an unlawful and unacceptable attempt at stealing yet more money from Client. 3. Using extremely cheaply-built parts, kits of which the exact parts that are found at retail box stores and online for far less, and which kits were separated by the company and then charged the parts individually at inflated prices. There is a clear pattern of deception here across the board. Company's worker also left behind the trashed parts that they were here to replace and did nothing to properly clean behind themselves before leaving the job site. 4. For more than 2 months, this Client has left emails and called multiple times only to be lied to directly by the receptionist. Each time she guarantees verbally that "Todd is out of the office..." but that he will call back. No callback has happened for months now; while this Client has lost yet more money from all of the billable time taken from MY business - to get someone here to finalize the job -what should be a simple matter. 5. Severe damage can happen any day to this house and inhabitants if this Company continues to refuse to simply do the right thing and finish the FAR-OVERPRICED job and put the pump into the ground. Otherwise, it's completely useless. 6. False advertising, another serious offense, appears on the front page of the company's website, misleadingly claiming they "provide exceptional service to our clients needs based upon their individualized situations and needs." The evidence above proves the exact opposite is true. 7. This Client and family has been put in harm's way due to blatant greed and negligence by the Company, Augusta Natural Gas. This final request has been emailed on 9.25.24. No reply as of 10.18.24. FORWARD THIS TO ALL Entities which protect consumers from sloppy, predatory, lazy, dangerous business practices like these.