Great company with professional integrity & experience. After another local company left us hanging…read morewithout showing up for a scheduled appointment on our boiler, I contacted this business in person. John, the owner, not only took the time to explain the options to me, he also advised the specific material he would recommend & why, he also gave me an estimate and idea when he could squeeze us in as we are not customers. Work completed today by Art (a real pro) and all is good. Thank you RJ Energy!

Possibly the worst phone etiquette I've ever experienced. Called with a simple problem with the…read morefaucets in my shower and looking for help. Was transferred to the service department who answered with "Hello?!", as if they were angry at me. I'm thinking, "Is this the service desk? Who is this? Did I do something wrong, why's he mad?" I explained my issue quickly to absolute deafening silence. The man said "Yeah....You have to get it fixed.", as though I was an idiot. That's why I'm calling you. I said, "right," thinking maybe I hadn't explained the issue correctly. I described the three-handle setup, what was occurring, that I was aware of the stems and that maybe the O-rings or boot were just worn, but I had butted my head against it for a week and needed a professional. More. Silence. Long stretches of nothing. Then a dry and bothered tone said, "Yeah, you need to replace the parts. You can't just 'clean' them. You'd have to call up and order and replace the parts, sometimes the whole assembly........." I said, ".......Right. Soooo...." I mean am I supposed to order this?? If I knew the right part and could fix it, what am I calling you for? I said calmly but confused, "Is it something I can just go to the store for? I looked at the stem, but don't see a model number or brand or anything to get the right size and make. I'm also not sure if it is just that or if the whole assembly is having a problem." The half-asleep, half-bothered sounding gentleman replied with, "You have to have a tech come check it out for you.......Gerber's common........" Okay, are you training me to do your job or are you supposed to help me? So send a tech!! How about, "A tech will have to come out to help you, I can set that up now for you if you'd like!" No, he was halfway through another explanation of, I think, why this is my problem and not his when I just hung up. The entire call had the air of, "Okay, and what do you want me to do about it? I'm just a plumber." I didn't even get to the experience of working with these people because of this awful, patronizing phone etiquette. If this is your business, please get someone half alive to answer your phones in the future so I can even get to the part where I give you my money, which is all I wanted to do.

We ordered service and installation of a new propane tank. The technician arrived just when he said…read morehe would. He was professional, pleasant, helpful and got the job done in a timely manner. He also took time to answer questions. Thank you so much!

Their per gallon propane prices were 30-50 cents per gallon more than anyone else that I called…read more $1.69-1.859 on 8.28.2017 versus $1.20-1.30 elsewhere. That said they are nice people and were helpful on the phone. I just can't justify paying 40% more.

I tried to call three or four times to see if I could switch to them. No one answered the phone at…read moreall. There is no voicemail set up or anything. They lost a customer

From the owner: CN Brown Energy has been in the heating oil business for over 75 years. We offer value and…read moreexperience as well as an everyday low price on heating oil, kerosene, propane in addition to supplying residential & commercial electricity in Maine since 2012. We are a family owned business and value the long term relationships with our friends in Maine, New Hampshire and Vermont.

Very upset online ordered shoes returned shoes bc they…read morewere the wrong color instead of them refunding my money they did a purchase in store and then credited that amount back instead of the online credit so I'm still out the $32.66 and NO SHOES DONE shopping at TRACTOR SUPPLY in Zanesville Oh

Two of their cloth hanger sets were broken, as a result it was very awkward to shop moving through…read morethe different clothing options. I was also surprised that no one told me that I could sign up for the Vet clinic when I called the store ahead of time. Overall it was an alright experience.

Bought a riser for my washer. when I opened it , the screws were not inside like they were on the…read morelist of contents. called to get some screws sent to me and they would not get me screws and instead had me file a warranty claim....wtf...never again

Incompetence is what they are all about. I wanted a utility trailer and needed it as soon as…read morepossible. They didn't have it in stock but didn't tell me that. They waited 6 days and then said my payment was declined. I then sent a new payment and they emailed a few hours later and said that payment was declined. I called them and they said they had to order the trailer. So that trailer will be here almost a month after I ordered it. I should have went to Home Depot. No more Lowe's.

This was the least professional U-Haul building I have ever been to. I had a 7am appointment to…read morehave a trailer hitch put on; I drove an hour to be there for 7am, once there I was told to come back at 2pm when their trailer hitch guy got in. I drove an hour home, then drove an hour back for my 2pm appointment. I was there for 2.5 hours while my car was in theory being worked on. My trailer hitch was being warrantee replaced due to rust and a bend. First the kid they called a mechanic told me my hitch was fine and tried to send me on my way. Then he tried to tell me my bent hitch had always been that way. After that he said he would replace it, but all I saw him do was walk around the building and talk to other employees. After two and a half hours he informed me that my trailer hitch was rusty and I would have to go to a REAL mechanic to get it removed. During the 2.5 hours I sat there, I had the opportunity to watch the rest of the employees and listen to them. The F word seems to be one of their favorites. I heard them laughing at costumers after they left. I heard that the store manager was either getting married or was at a wedding(perhaps the route cause of their behavior). One person called in looking for a job, they put it on speaker phone and stood around describing the job in a highly unprofessional manner. There was a female employee who was clearly wearing a thong and no bra(the male employees seemed to like following her around). So after two trips to Augusta(1 hour each way) and 2.5 hours of sitting in their building, I left without a hitch being put onto my car. 6.5 total hours of my day waisted. If I could rank this U-Haul at zero stars, I would!

worst customer service ever. brianna that works there will scam you out of your money even if you…read morereturn the truck clean with the correct amount of gas in it