The customer service is below average and inconsistent. I wanted to purchase a piece of art that…read morewas on the floor - for sale. When I attempted to make the purchase the associate said "that's on hold". There was absolutely no indication that the art was on hold - no tag and it was on the sale floor. I have no desire to purchase anything that is committed to anyone else BUT I have been told in the past that they do not hold items. DOUBLE STANDARDS I was told in the past, I had to pay for a table and chairs while I returned home to recheck measurements. I did pay for the merchandise and a "SOLD" tag was placed on it, while I was there. When I returned it was still on the sale floor but the "SOLD" tag was still in tact.

The absolute worst customer service. Yes the pieces are beautiful, but be prepared that once they…read morehave your money they have little to no care in you as a customer. We waited month for our furniture and our nearly $1,000 dresser arrived defective. We've then spent months waiting for a replacement with little to no communication on updates. Buy your furniture elsewhere.

If you are heading to the Rooms To Go Outlet, prepare yourself for a bit of a "good cop, bad cop"…read moreexperience. There are some genuine gems to be found here, but the process of actually getting your furniture home can be a bit of a headache. Here is the full breakdown of what to expect: ​The Sales Floor & Staff ​First off, the staff is incredibly friendly. Erik, in particular, was a standout--very personable and helpful while navigating the floor. However, you need to go in with your "no" voice ready. The sales approach here is aggressive. While they are polite, they will try to upsell you like crazy. It felt like they wouldn't take "no" for an answer on certain add-ons or higher-priced items. If you have a budget, stick to it firmly, or you might walk out spending twice what you planned. ​New vs. Scratch & Dent ​The inventory is split into two main categories, and the rules for each are very different: ​New Furniture: If you buy something brand new, they offer standard delivery services. ​Scratch and Dent: This is where the "Outlet" deals are, but be warned: you are responsible for the pickup. They will not deliver these items, so make sure you have a truck and some muscle ready. ​The Pickup Process (The "Red Tape" Marathon) ​This is where the experience loses points. There is a serious lack of unity between the front office and the loading dock. Even though you confirm your pickup inside, the communication doesn't seem to travel to the back. ​The Licensing Loop: ​You show your ID and receipt inside to confirm you are there for pickup. ​You drive around to the back loading dock. ​You have to show your license and receipt all over again. It feels redundant and slightly disorganized. Once you've checked in at the back, don't expect to stand around the dock. You are required to go back to your car and wait. They will eventually call your name when your item is ready to be loaded. It's a lot of "wait and see," so don't expect a quick in-and-out if you are doing a self-pickup. ​Final Thoughts ​The prices can be great, and people like Erik make the initial walk-through pleasant. Just be prepared for a high-pressure sales environment and a repetitive, somewhat slow pickup process. ​Tip: Bring your patience and double-check your ID is easily accessible--you're going to need it more than once!

Today, 3/26/2026, had a great experience at Rooms To Go thanks to Jackson Walls! He was friendly,…read moreknowledgeable, and never pushy. He made the whole process easy and stress-free. Highly recommend asking for him!

We've been up a couple of times to buy office furniture and this place is the best. They have great…read moreinventory, New and used, and excellent prices. The staff is amazing, I mean everyone we encountered was amazing and helpful and friendly. We highly recommended Phil. We even ran into the owner and he was so friendly and chatty. We will definitely be back to get a few more pieces we need and will recommend this place In the future.

Greeted at the front door by the owner of Office Furniture Expo, Karl. We are looking to put…read moretogether an at-home office in our new house and we're completely lost. I'm sure glad we found Karl. He had an opportunity to show us anything and his honesty and candor about his furniture made us feel comfortable, looking to purchase from him. Karl showed us where we could get the best value and the best quality. We purchased everything we needed and more from furniture expo. We will be returning in the future!

Ed, Brandon, Miles and Jihad had the opportunity to deliver furniture at the DeKalb County…read moreSheriff's Office and Chief Atkins was very pleased with their outstanding customer service and excellent professionalism. Thank you very much for your hard work! Chief T. Atkins DeKalb County Sheriff's Office

If you need good office furniture at a great price this is the place! They also give great service…read more I have bought from them multiple times. Recently I needed a conference table and I needed it delivered next day. They moved things around and got it to me. That is so rare these days! You would think that you could go to an office supply store and get furniture for less but not the case at all. I'm so glad I gave them a chance!

I went in asking for brown upholstery weight fabric for backing a 200 year old tapestry that is 8…read morefeet by 11 feet. I needed upholstery weight for structure because it would be hanging but it would be on the back. He looked me straight in the face and told me to go to Hobby Lobby. I don't know why he decided not to serve me, but I won't be returning.

Very good craftsmanship, excellent pricing and reliable service…read more This was our first time using a furniture upholstery replacement service and Budget Upholstery came through for us!

If you want an amazing, no pressure, no judgement furniture shopping experience, you should try out…read morethis place. Many other places we have gone to want you to make a decision before you walk out the door. Here, you are told to maybe think about it for a day or week if you aren't 100%. Nancy and Gary are knowledgeable and great to talk to, together and separately. Their personalities and knowledge of the furniture world are perfect for indecisive/uncertain people like us (we know what we want, kinda...). Since we are slowly but surely furnishing our place, we will definitely be back many more times.

What to say about Bed Down Furniture. This was the second time that we came here, because the first…read moretime we had such a wonderful experience. If you're looking for furniture that will last you a lifetime, some hard choices will have to be made. Yes, you could go to Ikea and assemble your whole living room yourself or maybe go on Wayfair and get something shipped to you. But when it's pieces that you know you will be using every day and you want something different, you're sort of have to go and check out a furniture shop. This place should definitely be on your list of places to check out. Why? Because of the selection, but also the sales/owners of the place are absolutely amazing. Nancy helped us when we came here the first time to find a dining room table and we loved her suggestions and expertise and she took the time out to go through and narrow our choices. We are very indecisive people and she loved showing us pieces. The second time around we looked for a dresser and Gary helped us out. We saw him the first time, however he was helping with another customer. Gary was awesome as well! We designed our own dresser and he helped us through all the options. When both of them were free, the tag team and environment of buying furnishing was great. I mean, they are salespeople and so, with their personality and wanting to go above and beyond were great. I don't know how else to describe my experience, but if you're in the market I would highly suggest you to come here and check out their selection or even just ask Gary or Nancy what you are thinking (or if you have a budget) and they'll find exactly what you're looking for.

I wanted to extend my heartfelt thanks for the beautiful restoration work CHAIRish ATL did on my…read more30+ year old dining room chairs. Drew, your craftsmanship and attention to detail truly brought new life to them, and I couldn't be happier with the results. Not only do they look modern and stunning, but they're also more comfortable and sturdy than ever. It's clear that a great deal of care and skill went into every step of the process. Thank you so much. You are the Best!

Drew is a wonderful craftsman, great listener, he works quickly and charges a fair price.read more

Buyer beware! I hesitated to post a critical review because Harold was so darn nice, but I feel…read morelike we got taken for a ride and potential customers deserve a warning. We found a lovely dining set, although the top of the table had some wear. Harold said the guy he works with could refinish it to get rid of some of the imperfections and estimated that would cost an additional $300. We paid for the set (non-refundable) and agreed to pay for the refinishing when the work was complete. When I called to check in, Harold told me that the refinishing would cost not $300 but $700 because they had - without asking - taken it upon themselves to refinish the chairs as well. Then, when we went the store to pay he charged us $800 citing the cost of refinishing products, more than double what he estimated. Maybe that's not an unreasonable cost for a full dining set (I honestly don't know) but I felt misled, and at a minimum they should have consulted us before doing the chairs. The refinished table also looks VERY different than it did when we purchased, and not in a good way. The wood is stained so dark that the natural beauty is gone, and the finish is dull. I am so disappointed and will never purchase there again - which is a bummer because they have some nice furniture.

Just recently moved to the area and had no idea where to start looking for furniture. Went to 5…read moredifferent stores but they just did not have either the quality , style, or price range I wanted. Harold had them all and is a character to boot. I found 3 pieces that were just amazing at literally jaw dropping prices and best of they are super amazing quality workmanship. Can't wait till he gets new inventory to continue my search. And his delivery man, Ray was fair, showed up on time, and moved the super heavy furniture upstairs without touching one wall or dropping anything. Highly recommend.