I've always had problems with SSM/Dean on High Point. From the billing department coding appointments incorrectly to missing an appointment because I was not 20 minutes early. I wish they could be held accountable for their consistent mistakes and mismanagement. read more

Assisted suicide for Wisconsin residents. Dean SSM is the loophole to Wisconsin law. You too can have a medical professional shorten or completely end your life legally. All you need to do is use St. Mary's Hospital in Madison, WI. There's always an open bed here, even when every other hospital says they're full. Just don't expected to actually see any doctor after admission. They're "too busy". You also won't receive any tests or scans for days, if at all. Your call button will go unanswered. Medicine is left out on counter unattended and available to you. No fall precautions and no monitoring - - even for the patients who come in on a helicopter. Medication errors will be made in your discharge instructions and nobody will answer or return a phone call to address it. If this sounds good to you, St. Mary's Madison is the hospital for you. read more

this insurance is horrible on customer service. they transfer you several times on the same call and at the end they either hang up on you or just read the script that is in front of them. they have no idea on what they are doing or how to resolve anything. they really need to stop having these jobs over seas or at least train them correctly...so frustrating this has not happened just once or occasionally it happens every time. read more

After waiting 6 weeks for an appointment where we clearly specified what was required when I went in the doctor said they did not provide that service after already going to the appointment these people do not care for their patients for a company that says they care for the community they serve they're doing a lousy job of it. read more

One star is a generous rating. Customer service is inconsistent.. After filing a grievance Dean Health continues to deny that they assured me that my doctor was in network. Even processed initial claim as doctor being in network. Now are refusing to pay claims saying doctor was never in network. Avoid this insurance company at all costs. They are dishonest and have no integrity as an insurance provider. read more

I do like the fish tanks in the waiting rooms and the reception staff is generally fairly friendly and helpful but I have had more challenges than I care to even imagine with billing and insurance with teen health I spent an hour and a half there today collecting six different insurance codes that I had to ask for myself and then call the insurance company had another number and now I have to wait another day to get an estimate for how much the stuff is going to cost make sure that you ask up front about any extra charges I had my annual physical today and the doctor asked me how my Health was and I mentioned to her that I was getting off at 4 o'clock in my sleep was really off and she said oh you'll have to book another appointment and pay another co-pay to discuss that or if you want to discuss it now we will have to bill you another copay. I did ask to speak to a manager after being put on hold for almost 10 minutes she was helpful and I'll be very curious to see how they respond to my concerns I will most likely be looking into getting another insurance plan with another company if possible but I guess I'll wait until I find out how to respond to my complaint today read more

Dean Care health care is so disappointing. No one could run a successful business following the way they treat there customers. All they care about is how much money they make. My son had Dean care insurance for several years and had a temporary lapse in coverage. His coverage was to start again in a few weeks and went in for a routine checkup for medication he had been on for 3 years. The nurse practitioners knew he was not covered until, the following month , but ordered a unnecessary urine test without telling him that the test was $2,000. How can anyone do that ? iIt seems criminal!. And when you call the billing department they reduced it to a mere $1,500. Like that's a deal. Shame on you Dean Care, you should always disclose cost when your ordering test. Your cost are insanely high. read more

Getting sick is not good on a business trip, especially if it is bad enough that you need to see a doctor. After getting advice to go to an ER, I googled to see what the options were. Thankfully, I discovered Dean Health System's website. They had a nurse on-call that helped me determine what I needed to do if I wasn't able to come in, but also directed me to the closest location that opened at 6:45 AM. I bit the bullet and called a co-worker to see if he could take me before he left for class. We got there and I was seen very quickly. The nurse and doctor I saw were very friendly and understanding of my need to be able to travel the next day. For once I was a good patient (friends will attest that I will push myself instead of taking it easy) because there was no wiggle-room on the traveling time table. Their care and advice got me back to LA with no major issues. Thank you very much to Joe who stayed with me and took me to the drugstore before heading to class. And thanks also to Steve and Gary for checking in and watching out for me. read more

I got into the Dean Health System since one of the jobs I had only offered Dean in my area. With one notable exception, over the years, they have been extremely judgemental, sloppy and perfunctory The registration desk is okay, I can't say I've had any problems with the people I've dealt with there. Rather it is the technicians, doctors and nurses who have been so awful. I have never felt that they care about you as a person and just want to order tests to pad their bottom line. If anyone at Dean bothers to give more than just lip service to patient care, let me give you a tip. If I don't feel comfortable sharing a medical concern or coming in for one of your tests with your staff, you can bet that other current and former patients have felt that way. (I haven't bother changing to another system because I suspect they are mostly alike.) read more

Nightmare to make an appointment. Hold times are crazy. Always running 20-30 minutes behind schedule since they overbook patients due to greed. Stuck with it due to state health plan. Have had much better health care in other cities. read more

It is hard to get an appointment. The doctors in Family Medicine are ok, nothing special. Primary doctor is more concerned with getting you in and getting you out and not listening to your needs and concerns. My biggest conmplaint is with their billing. It is an absolute nightmare. Hold times on the phones are at least 25 minutes and you need to "Babysit" everything in the process-trust no one. I choose to have them as my health care provider from work and pay a good portion out of pocket to have them. Will seriously consider not having them next year. Would not EVER recommend them. read more

Dr.Sarah Hackman one of the best doctors I ever had . I had some additional concerns that were impacting my overall health and she took the time to resolve these personal issues as well . I am a male dealing with my female physician who is awesome . read more

I have Dean Health because it was the one offered in my area for State of Wisconsin employees. When I speak with Dean employees on the phone they are polite. My issue is concerning a request to see a provider outside of their network. I would not have asked for this without having a very good reason. This particular doctor is aware of my complicated condition, has tracked its progression over a significant period of time and has performed 2 surgeries relating to it. When I called the specialist in early December to make an appointment, the office person said I would need to contact Dean for authorization. I contacted Dean and was asked for a lot of information in order to request to see a doctor outside the network (the doctor is in the county where I work but not the county where I live) and was also told that I should contact my primary care physician for a referral. I did, and my primary faxed a referral to the specialist. After several days a different person from Dean contacted me and said I should reschedule my appointment as the information they had was insufficient. I gave him the exact same information again and he said it would take 10 days to 2 weeks to review and reach a decision. I rescheduled my appointment for early January. After that time I was contacted by Dean via a voice mail and told my request had been denied as they have this type of specialist in their system. When I look these individuals up on the Dean website the only information given is the distance from my zip code and the languages they speak. I cannot tell if they're are board certified, surgeons, how long they've practiced, etc. In the voice mail I was also told I could have my doctor contact them for a "peer to peer". I'm not exactly sure what that is, but it sounds like just one more hoop to jump through on the way to having my claim permanently denied. I have cancelled my appointment with my long-time doctor and made one with a new doctor for the earliest available... July! read more