I am astonished by the excellent service from the Athens OH branch of David White Services. I was…read moreattempting to repair my own older model furnace myself, but the blower fan was not budging on the motor shaft. I called at least 8 other companies and asked if I could just bring the blower assembly to their shop, and have them pull and replace the motor while I wait in my car (Covid concious) and my local David White Service was the only one that would consider it, tho they told me I had to go to the Athens branch (45 minutes away) and specifically told me to talk to Tim, the service manager of that branch. I gave Tim a call, He said he could in fact do this for me, and verified he had a motor with the correct specs on hand. I drove to Athens, happy that I should be able to have my furnace working as tonight was going to be below freezing, and pretty cols all day as well. I dropped off the blower, waited in my car about 40 minutes, and Tim brought out my parts, apologized for the long wait but apparently that fan was REALLY stuck on the motor shaft, and, it turned out that though the motor he had the correct specs, it turned out that it was just a little bit larger in diameter and could not fit the mount. He had spent a lot of time trying to find another motor that would fit with no luck. He apologized profusely for having me drive all the way there and telling me the motor he had would work, and not being able to go home immediately with a assembled ready to install blower assembly. He said that the best he could do was to order a part from his supplier and have it in the next day, and I could pick it up then, and he would only charge me his cost plus tax for the motor and nothing for all his great effort to try to get me fixed up the same day as planned. I fortunately asked if I could do the hour drive to his supplier and pick the motor up myself, and he said actually that would work, He ordered the motor with his special pricing, let me pay him his cost plus tax, and gave me the information I needed to get the part. I thanked him relieved I could still have a warm house tonight, tried to at least give him a reasonable tip for all his efforts, which he refused saying basically that he hadn't really accomplished anything for me other than remove the motor (that would likely have been impossible for me to do).
Long story short I only had to do a fair bit of driving, pay special pricing for the motor itself, and go home and install the much higher quality than original motor, and I am now sitting relaxing, the heat in my home quickly climbing to my comfort zone. This man, Tim, deserves a gold medal for going out of his way to help me, and mind you he felt really bad that though he had done far beyond what any other company would do, he couldn't deliver exactly on his promise and got me the part for less money than I could have purchased it myself. Even though things didn't exactly go as planned, I still had a working heater same day, and saved more than the gas and time worth on the entire deal.
Great job Tim and thank you! I rarely see anywhere close to that sort of integrity and service mentality and ethics in today's business world!