I was referred to this office for a test. After significantly limiting my diet in preparation and fasting for days ahead of the test, I arrived at 9 am this morning. First, there seemed to be confusion about why I was there. Next, I waited 30 minutes as the only patient in the office while the machine "warmed up." Then, the issues with the machine started. I waited another hour and a half while they tried to fix the machine. I was told 2 hours after the arrival that I could not have the days, after 3 days of preparation. Confirming that the machine was operational should have been addressed the day before or first thing this morning. There was no respect for my time. I wasn't even offered water while I sat in a waiting room dizzy and shakey from fasting. I took time off work, significantly modified my diet for days, and spent $30 on transit. There was no offer to rebook the appointment, which is for the best because I would have declined. The office was chaos. There was also a doctor sitting behind a desk dictating notes right in front of me, which is a complete and total HIPAA violation!! I know a lot of information about a lot of patients now that I did not need to know. Now I get to do this all over again next month. For heavens sake. read more

I was skeptical of the mixed reviews. After going to see Dr Rider, he didn't say very much. Ordered some standard tests and explained the procedures. Told me we would re-assess after the results. The office was supposed to call when the results came. There was no call back. I confirmed with the lab - the test results were done and had been submitted. For the next 2 weeks I kept calling and calling the office. During regular business hours. It always went to an answering service. I left a message and got the return call days later. If I missed the return call, the whole cycle would repeat. Not once was I able to just call the office and actually speak to someone. Always the answering service, always this endless cycle. read more

100% NOT satisfied with Dr. Rider. My impression was that he didn't really care about my past issues or problems and was way too quick to prescribe meds to suppress symptoms. I told him I've taken these meds and certain problems still persisted but he seemed rather apathetic as if he didn't trust me or the other doctors. Maybe he just doesn't take his job as seriously anymore or maybe he just drones out his patients when they talk and only listens for key words and not serious problems to tackle. He and his staff works only a few days a week for a few hours in the morning--very inconvenient. It's understandable as he is probably enjoying his retirement but its unfortunate that his vacation plans are more important than patient followups (they never tried to reschedule mine). To top it off, when I called regarding an unexpected claim, the male receptionist who picked up was rude, and didn't try to understand what I was saying so he told me someone else would call me, and hung up. Still waiting on that call... read more

Everyone at this office seems exasperated and like they hate their job. All my interactions make me feel like I am talking to someone who just finished a marathon. I was also really disappointed in the services offered to me by the office. After being told that the only test available was with one contract company that they mail to, hours from the city, I called BS and they wouldn't budge. There are hundreds of offices in SF that can do the same GI tests, but they only want you to use this company that they have a deal with even if it will cost a boatload. They also only do paper charting and nothing is electronic which was frustrating for me. No electronic scripts sent to the pharmacy, no electronic orders, all paper. I wasn't even planning on writing a review, I already explained my frustration to the office months ago and then had moved away, so it didn't pertain to me anymore. However, my memory was jogged when I got a bill that was forwarded to my new address in another state. I called immediately to pay said bill and I had to go through two tired and unhappy people before I'm told the office was out and would have to return my call. It's really just sad that there is such little concern for patient because I don't feel like they care about you nor do I feel like they care about each other. read more

I've been a patient of Dr. Rider's (as my Primary Care Physician) for about four years. Nice guy, caring, personable. His staff is just terrific, and I always enjoy visiting the office about as much as you can. Plus, his office has possibly the most breathtaking view in San Francisco, looking north from the top of Parnassus. I mean, WOW. My one complaint is that he's busy, so if you have a routine appt, expect to wait a couple weeks to get in. In general, though, I've been pleased to be his patient. read more

I gave him one star, but should've given him no stars. I've been trying this whole week to get an appointment, but instead, I've been getting the run around and lied to. My phone calls were answered by an answering service that provided no service. I am fed up with waiting for a call back that never comes. If the good doctor thinks his staff is doing a good job, he's sadly mistaken--I don't think I would trust him to touch my body if he thinks his staff is worthy to be trusted by his patients. read more

Wow I have had one of the most positive experience at the doctor's office. The staffs are very friendly and very welcoming. Dr Rider himself is very caring and made me feel like he really paid attention to my visit. In addition, I was sitting in the patients room looking around and very impressed with all of his credentials hanging on the wall. But of course, all the credentials are not as important as how well he treated his patient. I'd definitely recommend him. The office has a nice view of the city too! read more

Dean L Rider, MD - Internal Medicine Near Me - San Francisco, California

The staff at Dr. Rider's office is so friendly and helpful. I visited Dr. Rider because I was having a ton of stomach issues and he was very attentive towards me while I was telling him my symptoms. He's super nice and has excellent bedside manner! He diagnosed me and tried to be as noninvasive as possible, which I really appreciated since I hate scopes... He provided me with medication and I scheduled a followup appointment with ease. Oh and the view from the office...BREATHTAKING. It is incredible, as with most of medical offices at UCSF. read more

Ok.Let's get a review from someone who has been a patient for 25 years.Dr.Rider is an unbelievable Physician.He is very knowledgeable,and is able to pinpoint problems,by asking relevant questions.He attended one of the best medical schools in the country,and it shows.I highly recommend him to those who are interested in obtaining competent medical care. read more

I was seen by Dr. Rider for about 6 years. He was my gastroenterologist (I have Crohn's Disease). I never found him to be kind, caring or personable. I'm very surprised someone could say that about him. He's a pretty drab guy. I never felt he listened to me. And, he definitely has no time for his patients. I once went in on a Friday afternoon appointment to be told that the doctor had to cancel. My first thought was that he was out golfing (it was a beautiful day!). My second thought was "why didn't they call me?". I wouldn't say he's rude, but he puts no effort into taking care of his patients. And the fabulous view from their office doesn't make up for this. read more

Good luck trying to schedule an appointment there. I called several times during business hours. It was awkward - the answering service representative told me to call back during business hours and it was 2:30 pm on a Friday. After my third attempt I was able to leave a message with the answering service but guess what - no one called me back. Finally I got a person from doctors Rider`s office to pickup the phone. Her first question was "Who is my insurance provider". Than I was offered an appointment 3 weeks ahead. I advised that this really will not work for me because I will be out of the country on the very same date. Instead of offering me a different date (a one a few weeks later would have been fine) the representative from from the doctors office advised me to contact my insurance and get another doctor re-assinged. I never made it to the doctors office but I wouldn't consider placing my health in the hands of professionals who simply can't keep up with their business hours or follow up with a voice mail. read more

Dr. Rider is very kind and compassionate to his patients and seems to care a lot about his work! Couldn't say anything better about Dr. Rider, he's a great physician. read more

I felt compelled to write this review for Dr Rider after reading Kristan and Lydia's reviews. I rate Dr Rider with 5 stars because in all my interactions these past few years he and his staff (including his billing staff) have provided me with nothing but positive and professional treatment and quality care. My calls get returned by his staff in a timely manner. Dr Rider's years of experience and top care always shines through and he rarely (if ever) runs late for my appointments. A genuine keeper! read more

WOW!!!!! What an experience. It is never a fun experience to go to the doctor but it was time to handle this issue. For years I have had issues with leakage and it affected my daily well-being! I was referred to Dr. Rider. He said he would do some research to help me. Within a couple days, he reached out and said he had contacted a specialist who would be in town and Dr. Rider changed his schedule to accommodate me and the specialist. It has now been nearly a year and my body is under my control again. I couldn't have asked for a better experience. Dr. Riders' knowledge, professionalism and witty personality is a true testament to his passion and desire to be the best in his field. I only wish he was my General Practice Doctor. I find it hard to believe that anyone could walk away from his office with a bad impression of Dr. Rider. I must also add that the views are amazing!!! truly puts you at ease.. Thanks Doc!!! read more

It has been a year since i wrote my previous review and unfortunately, i have to say i have changed doctors..Doctor Rider was basically never in the office..I can't tell you how many times i would call and get his answering service..i called during regular business hours and basically almost always got the answering service..the few times i actually needed to see the doc(I had strept throat once) i was never called back and basically had to constantly call until someone deemed to answer the phone..it took 2 days for me to get antibiotics..there was another incident in which i had twisted my ankle and once again he was not in! after a year of being "good friends" with his answering service, i've decided to move on to another doctor..I asked them to send on my records to new doc and they only sent a partial record..really lame! read more

I have been a patient of Dean Rider for the past three years and he is a one of a kind physician. He is so down to earth and so professional its amazing. I have been seen in other medical offices in SF. and let me tell you Dr. Rider has turned out to be the light at the end of the tunnel in my opinion. Also the office is a clean and comfortable and the view, OMG! beautiful! Dr. Rider and his staff has made seeing a gastroenterologist a very good experience for me. read more

Dr. Rider has been my primary care physician since 1988 and I've always been pleased with his manner and the helpfulness of his staff. In 1992, I brought my elderly mother to him as a new patient and she was very pleased with the arrangement, particularly when he referred her to a rheumatologist for arthritis--something that her prior physician refused to do--as well as referral to a woman MD for certain testings. He definitely added years of quality life for her, and she was able to remain active until her passing near age 90. The Dr. has also been successful at helping me cope with chronic high blood pressure, and the staff keeps me on target for annual check-ups. The office staff handles Medicare & insurance paperwork quickly and efficiently. When I recently moved to AZ, my new physican was pleased to see that all the details of 25+ years of prior treatments were recorded precisely in my chart. read more