Everyone is very nice and happy..my experience with my dental work has been great work. I…read moredefinitely would recommend this office to anyone.....

I was in jeopardy of losing some of my teeth but not anymore! I am truly grateful to have healed so…read morewell after the surgery and have great results.

BEWARE: The front office & billing staff is passive aggressive and impatient (screenshots for…read morereference). I was referred for a gum graft and paid $1.4k out of pocket on the day of surgery. A billing staff member who identified herself as Erin told me that my primary insurance (Delta) had overpaid and the insurance company typically refunds the credit to the patient. When I contacted my primary insurance, they told me this does not happen. I was then told by the same billing staff member that the office - not the insurance - would be issuing the refund, contradicting what I had previously been told. During this process, I received a voicemail from them instructing me to stop contacting my insurance and let the office "handle it" as that would be "in my best interest"?? When I asked for an invoice or itemized statement to understand the charges and credit on my account, I was told that invoices are not provided. And to top it off, I have to get 2/4 teeth revised (without IV anesthetic which the office will not cover) because half the gum graft was unsuccessful.

My disabled husband has been visiting this office, and we have encountered difficulties with the…read morefront office staff, who have been less than courteous. He missed two appointments this year due to health and medication he is on, and upon realizing this, he proactively called to apologize and even offered to pay for the missed sessions. The staff assured him it was fine and expressed understanding and rebooked him to come in today at 9:30am. Today, when he arrived for his scheduled appointment, he was informed that it had been canceled, and that a message had been left for him. We did not receive any messages or missed calls from them. He told the receptionist that and her reply was "OH" that's all she said like she knew they didn't call him. When he attempted to reschedule, he was informed that due to the previously missed appointments, he would need to pay $200 upfront for the next session. ODD why didn't they say that before? Makes no sense to us. The demeanor of the staff during this interaction was unprofessional, as it appeared that today's visit was intentionally scheduled as a sort of payback for his previously missed appointments, they never intended to see him and planned to waste his time just to tell him that and smirk while doing so. Not a great way to treat a patient. So unprofessional.

I had been taking my mother to Arora Periodontics over the years for several procedures so when I…read moreneeded some teeth removed and a post put in for an implant I didn't think twice about going to Dr. Arora. Dr. Arora explained all the options and answered all my questions. Doctor always took his time and never rushed and all work was painless. The office staff and his assistants were always friendly and concerned for my well being. If you need a good periodontist I highly recommend Dr. Arora, you won't be disappointed. Linda Williams

They took advantage of me and bullied me. I was charged for an appointment almost almost a year…read moreafterward, due to their inability to handle billing correctly. Since so much time had passed, my insurance was no longer proving coverage. This clinic hid their staff member's mistake and made me pay for it, which seems like it should be illegal. When I wished to have a meeting to discuss the issue, they began to send me threatening comments via mail.

Great office, Dr.Paydar so cool . Easy person to talk to, explaining everything above and beyond…read more Great office-Great people!!!

I was referred to Dr. Paydar from a general dentist for periodontal gum disease about a year and…read more1/2 ago. I don't know where to start. He literally changed my life. Forced me to change some bad habits, turned my gum health completely around--all while giving such excellent care. He is gentle, he explains everything, (I hate that I'm not sure of her name) Stephanie??, his dental surgery assistant, is amazing. They both put me at ease and are genuinely caring about my experience. His whole team (front office!!) is wonderful. Friendly, compassionate, communicative. The only things I don't like? He's about a half-hour drive from my house AND he isn't a general dentist. I'd drive as far as I had to, to get the kind of care I get from this office. Keep up the good work, people!

Our entire family and even extended family goes here (we see Randhawa). Every single person is so…read moreinviting, friendly, and thorough in their work. They go above and beyond to make sure you have a good experience and everything is handled efficiently. They truly care. Our babies love it here and it's been a wonderful introduction to the dentist for them! I have even called in emergency and they were there for me immediately. Thank you so much!

Staff lacks works ethic in regards to answering questions appropriately for the patients.read more

He may be a great periodontist but the lady answering the phone acted put out talking to me. I…read morealways believe the person you have answering your phones should have great customer service. Makes a huge impact on first impressions.

I called this office three times to confirm that they accept my insurance. I spoke to 3 different…read morepeople. They all confirmed that they accept my insurance. When I got there for my appointment, they told me they couldn't see me because they don't accept my insurance.....???? Front office staff is incompetent.

I had a terrible experience here…read more I received an EOB from my insurance provider stating that I am owed a refund. Their office manager/billing coordinator Stacy refused to refund the money I am owed. I tried to resolve the matter over the phone and Stacy hung up on me. Twice. At no point were voices raised or insults exchanged, she simply hung up on me because she didn't like being asked for a refund. I requested that they provide documentation of their billing submission to my insurance provider and put their refund refusal in writing and Stacy told me this request was a waste of her time. Stay away from this place.

Total Ripoff - I'm wishing I had read the reviews before going here…read more I have had 2 or 3 root canals previously and the total cost was around $1500. They said the cost was $3900 but "I have great insurance" and my cost was over $980. The procedure took 30 min. They charged for things that should have been standard as part of the treatment. During the procedure, the assistant was checking his texts on his watch and they were just chit-chatting about personal stuff. It was very unprofessional. The whole experience felt awful. In the past, the endodontist was very careful and used a file to gently extract the root tissue, he drilled most of the time. I am really concerned that he may have damaged the root and/or cracked the tooth. It is nearly 3 weeks later and I'm having intermittent pain when I chew.

I think I finally found the ! The best dentist in town. My gums are super sensitive but Dr. Kaplan…read moreand his team are simply the best. I'm so happy that I found his Roseville office. You can trust the team here with all your dental needs.

I mixed up the dates and mistakenly thought my appointment was on June 24 instead of June 23. When…read moreI arrived at the office, I was told that the next available appointment was not until November, even though it is currently June. A five-month wait for an appointment is simply too long for me. I was also asked to register through the patient portal, but the website would not allow me to complete registration without entering a Social Security Number. I understand some offices request this information, but I would have appreciated an alternative option for patients who prefer not to provide their SSN online. To be clear, my review is not about the dentists or the quality of care, as I never had the opportunity to see a dentist. I have no complaints about the doctors themselves. My concerns are with the scheduling process, the long wait time for appointments, and the registration system, which I found difficult and inconvenient to use. Because of these issues, I decided to look for another dental office.

Where do I start?…read more Dr. Cheng is a very nice and caring doctor. I'll admit, there was a little neglect (Ok, a lot of neglect) on my end dental wise, but Dr. Cheng brought me back to life! After five years of not even seeing a glimpse of a dentist, Dr. Cheng accepted me with no judgement and got me back on track. Not just Dr. Cheng, but his ENTIRE staff is awesome! I can't forget to mention Karen, who is in the front of the office. She is always so nice and caring, always working around my schedule and making sure I handle my top priorities. Like most people, I was always hesitant and somewhat afraid to see a dentist, but Dr. Cheng and his staff make it an easy and dare I say, fun experience. I HIGHLY recommend Dr. Cheng to anybody who is a "chicken" when it comes to seeing a dentist lol, or to anybody for that matter. I know i will keep returning as long as i have teeth!

Shout out to Karen! Extremely informative and helpful when I called with various questions. I will…read moreabsolutely choose this office in the future.

Doctor Bright is a great dentist with fantastic work ethic. She is dependable and honest, I highly…read morerecommend her practice.

Recently came back to her practice after moving away, and she's as fantastic as ever! My former…read moredentist wanted to fill a chip on my molar, but Dr. Bright said it was unnecessary to remove. Saved my tooth and my sanity. Because she genuinely cares about her patients, you should definitely go to her. Also, her work speaks for her - after 20 years her fill in my cavity, just NOW it required replacement. Need I say more?