This was my second visit to East Hospital. My first was a few months ago to use the swimming pool…read more There's plenty of free parking, which is great, and the signage throughout the facility is clear and easy to follow. Upon entering, staff members are stationed at the information desk to answer any questions, which is helpful. The pool is located in one corner of the building. There are lockers available for changing, and a lifeguard is always on duty. It's a lap-sized pool and overall a nice facility. This time, I visited a friend who was there for a procedure. The hospital itself is only a decade old so it looks well kept!

After an emergent reconstructive hand surgery with a two night hospital stay and a half dozen OT…read morevisits, I am very impressed with the caliber of the staff and the respect they have shown me in my recovery. This is a state of the art facility and we are lucky to have the UW hospitals including this one so close to home. This will be a long recovery and I know that I am in the right place.

I like that they have wait times posted on a tv screen by the office showing if your provider will…read morehave a delay, at the post lunch hour there were no delays, but one receptionist while the other was on lunch break. The line was 5 people deep when I arrived. I still only waited about 5 minutes or so and I liked that their identity verification questions were just partial (street you live on, last 4 digits of phone number). The RN and MD I saw were both very professional, kind and helpful. The MD walked me out to the reschedule station. It was nice to see a practice of patient-centered care.

I went to this location for vaccines and was able to schedule an appointment very quickly. The…read moreentire check-in process was smooth and efficient. During my visit, Daphne, a Medical Assistant in Occupational Medicine, was fantastic. She was empathetic, caring, and made the experience very comfortable. There were also plenty of free parking spots available, which was a huge plus.

8/19/2022 I went to urgent care yesterday and was given medication for nausea and a covid test…read more Later that day a man called from urgent care to tell me I have covid. He said he was going to have the covid team call me to set up getting plaxlovid(?). As of yet, I've received no call from their covid team. The initial care was fine, but the follow up is subpar. Think I'll go to a UW urgent care next time. They open later, but they are more thorough. 8/20/2022 I am updating and removing 2 stars. They still couldn't get themselves together to get my treatment set up. I'm glad I had another resource for meds. There was no apology for forgetting to follow through or the clumsy phone call. Dean Clinic was stellar, SSM Health is a money-making machine with healthcare, seemingly, an afterthought. Shameful. I don't know why it says I'm in San Francisco. I'm in Madison, WI. Do they have SSM Health in Cali?

I've been a WELL-CARED for member with GHC since 2019. When I first moved to Madison in 2018, I had…read morea different service provider that was... questionable. As soon as open enrollment for insurance was available, I made the move as fast as I could. I have never had a bad visit here. I've ALWAYS received the best care possible. As someone who is a zebra when they typically treat cows (referencing my very complex medical history) they've handled it with superior care, concern and streamlined servicing. I've had everything done from physicals, lab work, physical/cognitive therapy, specialized treatment plans and about anything else you can imagine-- including surgeries contracted through UW Health Systems. Yes, there are preapprovals required for certain types of concerns, but I've never had an issue with paperwork going and has been done with little to no effort on my part. My doctor is Kyoko Felland and I ABSOLUTELY love her attention to detail and focus on my overall health. She always knows me and my concerns without having to look up my chart. I enjoy seeing her so much, I'd consider her a friend if it wasn't awkward. :) My husband had another PCP but after my stellar experience with her, decided to make the witch to GHC as well. She spends a good amount of time with us each visit and even catches up with our personal life mentions from previous visits. My children all see

Disappointing Experience - Inflexible Policies & Rude Staff…read more I recently had a frustrating experience at Capital Clinic that has led me to take my business elsewhere. I scheduled an appointment for Saturday, March 8th, at 11:20 AM due to serious breathing issues--potential pneumonia or bronchitis--on top of moderate to severe asthma. Despite my medical condition, I was turned away for being just nine minutes late due to unexpected traffic, likely caused by a UW event. By the time the front desk staff located my appointment in the system, it was 11:31 AM, and I was informed--rather rudely--that I had "violated" their 10-minute late policy and would not be seen until 2:00 PM. No consideration was given to my urgent respiratory issues, the traffic conditions, or the fact that we drove 30 minutes to get there. Given the clinic's inflexible policies and unhelpful staff, I will be taking my healthcare needs elsewhere. UW urgent care facilities not only have more accommodating scheduling policies, but they are also covered by my insurance. If you're looking for compassionate, patient-focused care, I'd recommend avoiding Capital Clinic.

Love all of the staff here! They truly care about their patients. I'm glad I switched doctors to…read morecome here!

My experience in pediatrics with Dr. Kincaid has always been fantastic. The front-end staff are…read morequick but respectful, the area is well maintained and there is a large, bright waiting area (complete with phone chargers). Dr. Kincaid was rated "the Best of the Best" for Sauk County and has been widely recommended by my friends and family. He has a very calm, kind demeanor, thoroughly explains things, is very honest as well as interacting with the children in stressful situations. Nice sense of humor. We saw his colleague when Dr. Kincaid wasn't in clinic and he was geat too. Very personable and kind nursing/MA staff for initial prep as well as shots. Best experience at a medical facility (and I have been in many)!

I hope I never have to go there again. I had negligent care in the ER and hospital, inclusing…read moremiscommunication over medication. They also failed to move me to a more comfortable bed for an hour and a half even though they knew I wexperiencing severe neck pain due to severe neck arthritis and a bad pillow. The nurses in the hospital kept me awake all night laughing and gossiping in the hall outside my room, so I got no sleep for 36 hours while in a health crisis. The doctor was extremely chauvinistic and lectured me extensively on what a bad patient I was for taking estrogen for hot flashes and he wouldn't stop even when I asked him to leave me alone (this was at 4 in the morning, by the way) After my stay a grievance was opened and I spoke with various people for a total of about two hours of wasted time. I was promised that they would call back with a plan about how some of the miscommunication and poor care could be avoided in the future. I requested apology letters from the nurses who kept me awake rather than asking that they be written up. I was promised that I would get thode. I never got my return call or my apology letters. So they blew me off twice, once with my care and again with my complaint. They absolutely do not care one bit about their patients and I would recommend going just about anywhere else but here. Truly awful "care."