I've been a WELL-CARED for member with GHC since 2019. When I first moved to Madison in 2018, I had a different service provider that was... questionable. As soon as open enrollment for insurance was available, I made the move as fast as I could. I have never had a bad visit here. I've ALWAYS received the best care possible. As someone who is a zebra when they typically treat cows (referencing my very complex medical history) they've handled it with superior care, concern and streamlined servicing. I've had everything done from physicals, lab work, physical/cognitive therapy, specialized treatment plans and about anything else you can imagine-- including surgeries contracted through UW Health Systems. Yes, there are preapprovals required for certain types of concerns, but I've never had an issue with paperwork going and has been done with little to no effort on my part. My doctor is Kyoko Felland and I ABSOLUTELY love her attention to detail and focus on my overall health. She always knows me and my concerns without having to look up my chart. I enjoy seeing her so much, I'd consider her a friend if it wasn't awkward. :) My husband had another PCP but after my stellar experience with her, decided to make the witch to GHC as well. She spends a good amount of time with us each visit and even catches up with our personal life mentions from previous visits. My children all see read more

Group Health Cooperative - Urgent care area - Doctors Near Me - Madison, Wisconsin

I would give zero stars if that were an option. I was experiencing significant leg pain and could not walk quickly. After arriving only a few minutes late, I was told that my appointment had already been canceled and that I would have to wait for another opening. I received no advance call or text notifying me of the cancellation. The entire process was extremely frustrating. When I first called urgent care, I was told to go to the ER. Because I wanted to see my primary care provider, I called for an appointment but was told that nothing was available and was directed back to urgent care. I then drove 30 minutes each way while in pain, only to have my appointment canceled because I was a few minutes late. I did not have time to wait indefinitely for another opening and had to drive home without receiving care. People do not visit urgent care because it is convenient or enjoyable--they go because they are in pain and need medical attention. A healthcare provider should show at least some understanding when a patient with a painful leg injury has difficulty walking quickly. Canceling the appointment immediately, without a call or text, showed a troubling lack of consideration for the patient's condition and time. This experience raises serious concerns about GHC's scheduling, communication, and patient care. Patients deserve better. read more

I have never had so many issues with Healthcare in my life. Specialty care is booking 7 months out. My PCP is 3+ months out. When attempting to have a med refilled I was told they won't fill it because I haven't seen my Dr in over a year. I had an appointment and was in a rear end collision on way to appointment. I called and explained immediately and took the next available appointment. It was six months out. So now I have to go without something that really helps me. I again tried to get an earlier appointment but now its 7 months out. When saying this I was told "it states clearly in your care plan to be seen every 4 months. This was with dermatology. read more

this is the worst place I've ever been to everyone here is so unprofessional and rude. they don't know how to treat or help their patients at all. if you want good care and good customer service DONT COME HERE. read more

Disappointing Experience - Inflexible Policies & Rude Staff I recently had a frustrating experience at Capital Clinic that has led me to take my business elsewhere. I scheduled an appointment for Saturday, March 8th, at 11:20 AM due to serious breathing issues--potential pneumonia or bronchitis--on top of moderate to severe asthma. Despite my medical condition, I was turned away for being just nine minutes late due to unexpected traffic, likely caused by a UW event. By the time the front desk staff located my appointment in the system, it was 11:31 AM, and I was informed--rather rudely--that I had "violated" their 10-minute late policy and would not be seen until 2:00 PM. No consideration was given to my urgent respiratory issues, the traffic conditions, or the fact that we drove 30 minutes to get there. Given the clinic's inflexible policies and unhelpful staff, I will be taking my healthcare needs elsewhere. UW urgent care facilities not only have more accommodating scheduling policies, but they are also covered by my insurance. If you're looking for compassionate, patient-focused care, I'd recommend avoiding Capital Clinic. read more

0 stars. The most irrational, inconvenient, trash insurance out there. My company switched from Quartz in the new year and it has been hell. Absolutely awful and so disappointing. read more

Very rude customer service. A lady called me at 7:45 to scold me about how I should have scheduled a physical instead of an office visit since I wanted shot updates. God forbid a layperson doesn't know which type of visits to select. No offer to help reschedible just a rude I'm going to cancel. Will be switching providers in the IYC period. read more

The insurance is expensive for the services that we are offered. On top of that they only have one Urgent Care clinic that approve of in all of Dane County (over 500k people) that you have to make appointments to be seen at. And the icing on the cake is that urgent care won't make an appointment for you until you contact your primary health care provider... the whole point of urgent care is easy access for minor things, and you managed to make it a complicated mess that takes days to get into. read more

I have had medical problems and my doctor has asked that I be sent to Mayo since I have been sick for 4 years, I have gone to every doctor imaginable. The GI specialist said I should go to Mayo and apologized for me being ill for this long. I was put in the hospital and was kept for 7 days where the doctor said he went through my chart thurally and did every test he could think of that had not been done yet. After releasing me from the hospital he said he recommended that I go to Mayo. Group health keeps denying me and said I need to stay in the network? These are their doctors? But they keep denying these 4 times and my doctor had a peer to peer and they denied him.I never knew a insurance company would not even listen to their own doctors? They must be so worried about paying, and do not care if people are sick. I thought this was a good company until I got sick . read more

I was willing to give them the benefit of the doubt the fitst couple times after dissatisfying care but not after this third time. Provider rushed me through the appointment, did not listen to my specific concerns and I left feeling just as poor as when I came in but more frustrated. Staff and providers are professional but very perfunctory and not friendly. Seems like the providers take no effort to delve into possible causes and throw a quick solution at you. If I'd know all they would prescribe me was an extra-strenghth OTC and not even test for was was my main concern I could've stayed home and saved the bill which will probably be hundreds of dollars. I would suggest considering other health plans if you can. read more

GHC only has one urgent care unlike other providers in the area that have them in various areas throughout the county/state. This is probably how they can charge less than other healthcare in the area ("if" they charge less). They have apparently taken on too many customers/group policies because it is very difficult to get an appointment - especially for eye care. They had to partner with another eye care provider to reduce wait times (months) because they recognized their problem, but this really didn't help things. Now, they just cancelled their complimentary medicine program which included or provided discounts on care such as acupuncture, massage, etc. For their program that gives a discount on gym membership if you work out, there were so many hoops to jump through, we didn't even try - probably the point of their rules. My wife's employer has the group plan at GHC, but we're doing everything we can to get her employer to switch carriers. My advice is to avoid GHC. They seem to have really gone down hill. read more

ghc is very bad at treating their patients and always want you to schedule multiple appointments to small things which can certainly be diagnosed at one appointment. I think in this way, they can charge you copay for each visit. Also, they always mess up insurance coverage on preventive care which should be 100% covered by the insurance regardless of the deductible. It was a horrible experience with ghc over the past year. read more

Got a broken bone or maybe a grease splatter burn needing attention, but don't require an ambulance team? In a pinch, this place rocks! I'm no stranger to an ER. Nope, not to late night EMT visits, or mid day 911 calls either for that matter. Rarely for myself, I should note, as I'm not downright clumsy nor am I a hypochondriac. Far from it, I avoid medical care to the point I even once gave myself stitches (twice if I were to be keeping count. That's another story.) because I am a procrastinator of such magnitude that I once was sent to collections because I neglected to pay my deductible from the time I wussed out and opted to seek medical professionals when I sent a framing nail through my hand while remodeling my basement 18 years ago. Such a baby, though I assure you I didn't cry. It hurts actually much less than you'd imagine. Doing a bit of electrical work in the attic of a clients garage a week or so back, I arrived at the point of the still ongoing job that was to be the second to last thing I had on the days schedule. In my haste to return to the solid floor of the garage, following a highly uncomfortable belly crawl to the perimeter wall, where the roofline is low enough that all the roofing nails protrude and all too frequently leave holes, trenches, or at least a notable amount of hair extracted from the top of the skull. All this is while I'm lying on my stomach atop a very well, too well, fiberglass insulated garage. So as I made my as quickly as possible retreat towards the hole in the ceiling that was the exit, I was not being as cautious descending from the ladder. I lost footing and severely sprained my ankle. At least that was my hope. Skipping any additional distraction from the review, I'll jump right to the part where I am singling the praises of this particular urgent care type facility! Heck yeah! I wasn't made to wait like a regular citizen in a germ ridden waiting room, oh no, I waited perhaps 5 minutes in a very uninhabited waiting room for less time than I could describe and have anyone actually believe. But it's true. To add to this speed of light experience I was next whisked from the first little room where vitals are gathered back to the empty waiting area, just barely long enough to sit down when I was next ushered into the x ray room where a severely un-fun radiation tech snapped a few radioactive Polaroids of my swollen foot and as coldly as a mortician she shooed me away. That's the only bad part of this story and the actual reason my otherwise 5 star review garners only a 4. Back to room the young resident who was apparently trying to maintain all his professional demeanor did finally break character when I refused to stop peppering anything of amusement his way as I badgered him for the best and worst case outcomes regarding my damaged appendage. He recommended I schedule a cat scan, showing the area of concern in the X-ray depiction of my damaged paw. Run out immediately, or not, and scope this place out. They're really good. I guess. Wish I took a photo of my foot when it was all swelled up. read more

Absolutely terrible communication. They encourage you to use their electronic scheduling and messaging tools, however if anything is off they expect you to solve the problem. They have a handful of PCPs and NPs that are really high quality and actually care but unfortunately a significant amount of their staff just does not care at all and shows up to do, not even the bare minimum, but less than that. read more

AVOID if you have the option. They denied a day of my hospital visit when I physically couldn't get into my apartment. They have denied genetic testing to confirm a genetic diagnosis that is showing up in my blood tests. Now, when I brought to their attention that UW Health likely violated my civil rights, their response has been, "So what?!" To top it off, every single primary care provider I've been to here is two-faced and definitely not on your side. read more

I have always received great care. Have been a member since its inception. My primary is wonderful. I have seen derm, PT, radiology, psychiatry and others, all are very professional and CARING. No problems with getting referrals or admin. questions. I see other reviews are negative but I haved been very satisfied. Thanks! read more

Declared me healthy when I had Covid and refused to test me, I would up getting my entire family sick. When I came in with muscle pain they diagnosed me with muscle spasms that I didn't have. Useless staff and a waste of a doctors visit. read more

How can you be here, seeing how this operates, and not think we need universal healthcare? I lived in the Netherlands and can tell you first hand the healthcare is infinitely superior. Need to see a specialist? It happens that day in Holland or in 4-8 weeks here. I'm in the waiting room now 30 minutes past my appointment time. I've heard them asking other people if they want to keep waiting or reschedule. Are they over booking like airlines do now? For profit healthcare is a horrible system. What other businesses can take your money every month and refuse service when they feel like it? read more

I have been a member of GHC for 30 years and even though I am able to change to whichever health care provider I wish I have stayed with GHC. As a nonprofit organization they do not cut corners, they do not to prescribe unnecessary tests and their computer systems will tell them what your particular plan covers so one does not receive unexpected medical bills. Add the fact that they have a complimentary medicine department which includes massage, acupuncture and many other therapies for half the cost. I am seen monthly for a myofascial release massage and pay $49. It is am important adjunct to my treatment and very affordable. Another plus is the referral system for specialists is UW Clinics, the best in the area. I highly recommend GHC. read more

If I could give 0 stars I would. This organization does not help its members at all. They just keep passing the buck. Everything requires prior authorization this must only be a good insurance company if you live in Wisconsin. Services for out of state members is the worst. Employers don't spend your insurance coverage dollars here. read more

Terrible insurance company. Be prepared to be nickel and dimed to the point that you are well aware that treating your ailment isn't as high a priority fir them as making sure they get as many co-pays as possible from you. An example, I had an ear infection late last year. Saw a GHC physician that very quickly diagnosed it as such and wrote me a prescription. While handing me the prescription the doctor said that the prescription likely wouldn't work and that if it didn't she would prescribe me something else. The prescription didn't work and when I called I was informed I would need to be seen again. My easily diagnosed and treated ear infection took multiple trips, co-pays and weeks to get over because GHC has to get every dollar out of you they can and it just isn't worth it. read more

I can't believe the problems within GHC insurance! I signed up for GHC back in Nov, 2021. I have asked to have insurance cards sent 3 times! I have provided the correct address each time! YET, as of today, (2 months later) I still have no cards. I have spoken with several member services people at GHC and they have been apologetic and tried to be helpful. Except for Rich! Today I spoke with Rich and he was rude and condescending. Each representative has blamed the problems on another. I signed up for MYChart immediately, yet it still doesn't work properly. I was able to get a copy of my insurance card from MyChart but Walgreens pharmacy (which is another story) said those numbers were not correct. I had a covid test last week, 75 hours later I got the result. How is this helpful in the battle against Covid? I understand that labs are overflowing with tests. But really, is this the best they can offer? I should have simply been told to quarantine for 5 days and call it good! NOW instead, I'm sure I will be paying a copay for the office visit. I suggest DO NOT DO IT! Do not switch to GHC. Perhaps they took on more than they could handle but their followup is horrible. I would not recommend GHC unless you want this nightmare. I'm exhausted trying to keep up with this. I'll be switching insurances again! read more

The location is good, but the building is kind of small compared to the other health systems in the area. I guess that gives it the family/co-op kind of feel though. The second floor waiting area is usually a huge room, but today it had some room dividers due to on-going flu clinics (get your flu shot!). My PCP isn't as stuffy like other doctors I've had at other health systems and I felt comfortable enough with the nurse to laugh until I cried. Smooth process from start to finish. Receptionists are nice and don't rush you. read more

I went through pregnancy, childbirth, pediatric, and personal care here, and I have loved my providers and the service I receive at GHC. It feels like a community and I always feel like me and my family are thoroughly cared for. My PCP is very busy so it can be hard to get an appointment if not far in advanced, but the team always helps to make sure I get an appt and that my needs are met. I love that the Capitol Clinic is centrally located. read more

I personally chose a new pcp just to get more perspective of my health and it was the absolute worst decision. Dr. Amanda Bartholomew was the least helpful doctor I have ever had. Not only did she order a bunch of tests we didn't even discuss, which brought me to tears when I got into the blood extraction room. (Even with insurance I cannot afford everything she UNNECESSARILY ordered.) But on top of this there were tests that were given even after discussing with her that they would be unnecessary. Example A: a pregnancy test when I am not sexually active and made it clear that I wasn't! Example B: 2 of the EXACT same tests just labeled differently. She also wouldn't give me the help I needed to better my healthcare without taking steps I have taken multiple times in the last 4 years that have not worked. This was the first time I left an appointment in tears and I would never direct anyone in her direction unless they want to be given testing they didn't ask for after acknowledging with the doctor that they cannot afford it. read more

"The doctors huddle up and call a flea flicker The reason that I say that 'Cause they flick you off like fleas They be laughin' at ya while you're crawlin' on your knees" -- Flavor Flav (Public Enemy) - 911 Is A Joke I have been a member of GHC-SCW for several years. I can wax on (and on) because in that time I have had a potpourri of non-life threatening medical issues. There have been many specialists involved treating those conditions. Overall, GHC's patient care is excellent. Members of the doctor's team (the doctor, Assistant Doctors, RNs) have all been friendly and helpful. I've only encountered rudeness with their Urgent Care (I was sick as a dog a few years ago and wanted an antibiotic and was dressed down a bit). They are affiliated with both Meriter and UW-Health, so you can get the best of both worlds. TIP: In my experience though, UW-Health is far more efficient w/ ER Care. I am not a huge fan of their triage policy for hospital care. Basically, before you go to the hospital you are required to contact them and have a nurse contact you to get permission to go the ER. Usually it has taken me at least 45 minutes to get a call back. When an ER visit is requested, it's usually due to extreme fear or being in a lot of pain, so that hour or so to get a return call can seem like an eternity. However, you can just go to the ER -- if they do not give you permission beforehand, you better meet their subjective standards of what qualifies as a valid ER visit. Clearly, it's a money-saving move, so patients go to Urgent Care Vs. ER Care when possible and not milk the HMO for ER duckets. Even with those issues, GHC is nearly a 5 * HMO. My primary care team has never dragged their legs on referrals. In my controversial opinion, primary care physicians (or physicians assistants) are glorified RNs and medical specialty matchmakers. I have had doctors in the past that either tried to do everything his/herself or need to be begged for a referral -- that limbo period is very frightening and dangerous. I have never experienced it here. Although not everything came back as positive based on my suspicions, they are exceptionally patient with me and have worked with me until I found the root of the problem or satisfied with their efforts. They have many facilities internally. You have pretty much every known specialty of standard, complimentary and alternative medicine under the sun (although there is an additional cost for alt-care). If they do not have it, they will immediately refer you to somewhere that does. Their Urgent Care is very good about seeing you that day. Billing and so forth has been huge stressors I've had with prior HMO's. I've never had charges that I needed to dispute for my family and me for the entire time. Prior to GHC, I had to beg for specialty care and even needed to appeal surgical charges. The If you appreciate high quality & wide-reaching medical care with very minor headaches (compared to most other HMOs), GHC is for you. read more

Group Health Cooperative has been great in general. Keep in mind that I've been lucky during my time with them and have had few medical needs, other than preventative care. I really like my doctor, she seems competent and doesn't rush. I love the Wellness reimbursement, which means I get half price massages every month at their clinic. You can also get acupuncture, reiki, etc. They also reimburse you for part of the cost of a farm share, which is awesome. I also like that they are non-profit. My primary complaint has been more with their dental coverage. They cover cleanings and all of that, but not more extensive work like crowns. Also, one reason prescription costs are so low is that they don't offer as many choices as some other insurers. read more

Oh hey another reminder that this insurer is garbage. If you need specialty care GO SOMEWHERE ELSE. They don't want you to get any treatment from outside their primary care physicians and possibly gain their powers from human suffering? read more

The absolute worst in Health Insurance! Huge premiums, have to travel 11.8 miles for a CT scan, then another 7 miles to see my oncologist. In this last experience with them, I paid $595. for said CT scan after being told I was past the 3 month back date allowance (trying to get on Medicaid). Come to find out my Medicaid was never cancelled, and I wasn't past the 3 month limit. I doubt I will be reimbursed as they said. Now they won't release me from the insurance, one gal on the phone had threatened that they might not release me. I can't go back to my original PCP, had switched doctors three times because of GHC, only to be seen by a NP not an MD because there is not one in my area. Trying to get back to my original PCP and pick up my meds is proving to be a chore. I wish they would release me! What gives them the right to put a hold on a persons health needs? That's not insurance, that's bad business. read more

We've had other health plans over the years. For each, you can provide positives and negatives. However, we were forced to move to GHC after my wife's employer selected GHC to replace their then current provider two years ago. GHC is awful. The problems started with the migration when records were either lost or took an excessively long time to transfer. Unlike other providers, GHC only has one urgent care location which is very inconvenient and even challenging when you need this type of care because it makes it a longer trip. Not maintaining more than one urgent care is probably the reason GHC is one of the cheapest plans. GHC lacks in partnerships actually the country, so if your son or daughter is at college, you may be out of luck at covering care in that area. Can also be challenging when traveling. We've also found that their coverage is lacking compared to other plans. Due to a traumatic birth, our son has continuing needs and we're always fighting with GHC for coverage. We've often heard doctors ask who the insurer is and when we say GHC, they groan and say that's always a problem. GHC makes you get pre-approval for almost everything including blood work which takes tools away from doctors as they try to diagnose. You cannot see a specialist without going to primary care first so you have to burn time off and a co pay and then stay over with the specialist if you can get approval to go. My advice is to stay away from Group Health Cooperative. read more

I switched to GHC ~2yrs ago. I've had good experiences here. Like any other healthcare I've received, most people genuinely care, are knowledgeable, and want the best for you. Customer service regarding insurance & costs is better, more personal with GHC than others. Other companies fall back on legal jargon and vague, noncommittal answers when you're trying to plan costs. Copayments for a T1D on a pump & CGM have been less here than with Dean. They've not hesitated to refer me out to larger facilities (UW) when more advanced care needed, but they still cover the costs. read more

I've been with Group Health Cooperative for nearly 18 years, and I've been quite pleased with the level of service across primary care, pharmacy, eye care, physical therapy, OB/Gyn, pediatrics, and outpatient procedures. GHC provides pricing up front if you ask without hesitation so you can budget accordingly, and the facilities are adequate. I've belonged to Kaiser (California) and purchased individual insurance independently through Blue Cross & Blue Shield (Illinois, long before we had the Affordable Care Act in place and it was *hard* to do), and on the balance, I'm a fan of GHC. When a family raised a concern with her primary care physician, she was invited to the next board meeting for the organization - a level of responsiveness I've never seen before in a health care outfit. I haven't noticed a swelling bureaucracy, lack of professionalism, or other deficiencies people have commented upon, and I'm quite pleased with my care here. read more

GHCSW is awful. Some doctors do care but others don't really care about fixing the issue, only medicating it. I was having severe issues with my back and lower body. Dr. Hanna with UW health diagnosed me with Syringomeylia. He did not explain much and directed me to come back for a second MRI in 6 months, leaving me and my family confused. Finally went to a second specialist. Who wanted to order an MRI to see if I had a tethered spinal cord because Syringomeylia can develop from a tethered cord. According to GHC, I did not meet the "criteria" for a Tethered Spinal Cord.Therefore, I was rejected.. Sent on my way... In pain. Finally I switched insurance plans. Went to an insurance out in Milwaukee because I needed a specialist, in neurology. They completed the MRI. AND GUESS WHAT GHC!!! I have a a Tethered Spinal Cord. Sorry I didn't meet your criteria, GHC. It should be noted, not all patients experience the same symptoms! So, I will finally receive the surgery I need. Thanks to Dr. Heffez at the Milwaukee Neurological Institute. read more

New to ghc. Really like my primary but they make everything else god awful. I got a referral to my existing pain specialist because i have a pump implanted in my abdomen that puts pain meds directly into my spine due to a genetic condition. Thry approved a whole three visits i need monthly. Than they denied the pump refill as needing a prior auth. So I guess the fist prior auth meant i could walk thru the doors but not get the treatment I need. Also every link on their site is bogus. I cant see their formulary to see if i can ask about drug swaps to lower out of pocket costs. I use chiropractic care often but find the one by me enept when asked if i could get a referral to one i like that is close was told they never authorize outside chiros and i would have to drive to fitchburg for a 5 minute appointment. read more

If it were possible to give negative stars, I would. After my recent "preventative care exam" (note word: preventative) I received a bill for services that are clearly outlined in the Affordable Care Act as being 100% covered, no co-pay required. I was very confused, as I received the same exam, with the same procedures done last year, and did not pay a dime. When I pointed this out to the "member services department" they had the nerve to tell me that I didn't have the same tests done last year and implied that I was making this up. I now have to go through the appeal process, just to get my preventative services paid for. I shudder to think what would happen if I ended up in the ER or, god forbid, in the hospital. I imagine that they milk you for every imaginary dime that they possible can in those situations. The sad part is that even after over a year of the new health care law they are totally clueless about what it entails, and they are blatantly violating patients' rights in the process. Women who go to GHC should look forward to paying for their own pap smears, among other things. No, I'm not making that up. You are better off going to Planned Parenthood for your check up and saving yourself the money and trouble of signing up for GHC. What a joke. read more

Both times I went to GHC, the doctors I saw were rude and could not wait to shove me out the door. Then they billed me for things I didn't even have done! they are threatening to send me to collections after I set up a payment plan and paid them on time, more then the agreed price! They never sent me a bill for the second time I went in. How can I pay them if I don't know what I owe them? Also, my payment never showed up on the bill they just sent me! Where did my money go? They took it from my bank account... Shady business practices. Outlandish prices. I went in for a migraine and it cost more then the emergency room at Denver health! All GHC did was give me fluids. No real treatment. They have my previous medical records as I just moved and had them sent over, so its not like they didn't know my previous medical issues, like migraines. If you don't have health insurance they treat you like you are trash. I will NEVER go to GHC again. Even when I get insurance via the affordable care act. They have no idea how to deal with billing a person that dose not have insurance, they over charged me and charged me for things they didn't even do. I am sure they have been ripping off insurance companies for years. Billing has no idea what they are doing, dealing with someone that is un-insured. They are an awful place. read more

So for the last week or so, I've had tightness in my chest, difficulty breathing, been very tired, dizzy spells, and have had tingling in my hands. I went to the dr and suggested it might be a side effect of fluticasone nasal spray (for my sinus issues), as I had these same side effects last time I was on this drug in August. He said 'No, keep taking it. It's just anxiety, there's nothing physically wrong with you.' So I believed him. Symtoms persist, so I do my own research and find... Oh, what's this... ALL of my symptoms are side effects of fluticasone: Severe allergic reactions (rash; hives; itching; difficulty breathing; tightness in the chest; swelling of the mouth, face, lips, or tongue; unusual hoarseness); blurred vision or other vision changes; frequent, severe, or persistent nosebleeds or nasal irritation; loss of sense of smell or taste; shortness of breath; sores in the nose; unusual nasal discharge; voice changes; wheezing; weakness; tingling of the arms and legs; lack of energy; I've had nothing but a horrible bad experience with GHC insurance, and been led down the wrong path so many times already. Each time i have come in with a problem, they barely listen to me, then make wild hair-brained diagnoses without taking the time to LISTEN to me!!! I've had to do ALL my own research, and diagnose myself with sinusitus (confirmed by CT scan and ENT at UW hospital) when they said it was asthma. Suggested a reaction to a medicine and they keep insisting it's anxiety (even though both times I've had these side effects are after a month of being on fluticasone-each instance several months apart) and I suggested I should see an ENT and allergist for ongoing sinus issues (at least 3 infections/yr) only to have to wait over a year and several infections later to finally be referred by a UW dr (which I needed special referral from GHC to see as well) Every time I call to talk to a nurse about an issue I'm having, they say I should come in- no doubt for my $30 co-pay... and then I'm in and out of the urgent care dr's office within 5 minutes with my head spinning and NO new insight or help. The urgent care dr's keep prescribing me anxiety meds without referring me to an actual therapist or psychologist. They throw drugs at me every time I walk in the door, snd never follow up to even see if they work. Not to mention they've put me on at least 5 different antibiotics over the last year and a half for sinus issues without them ever trying to figure out if it was something more causing the issues (it is, btw. Had to figure that out myself) just dealing with immediate infection. It has become painfully aware to me, after over 2 years under GHC's care that they really don't give a crap about their patient's health or well being. Long story short, GHC=BAD read more

GHC is a customer service nightmare. Their providers are wonderful, so this review is not intended to reflect on them, but from an administrative standpoint, GHC is awful. Every time I attempt to make an appointment, it's a huge ordeal. I have had to wait months for appointments, my husband has sent messages via MyChart that have remained unanswered for over 6 months (even after follow-up), and I've been scheduled for the wrong types of appointments (their fault, not mine) and then taken sick leave for the appointment to only be told to return on a later date in the distant future. If I had any control over my work insurance I wouldn't choose them. I have had their insurance for about 6 years, and I thought they were pretty good at first. It seems like I've had more and more negative experiences over the years, and that they are getting worse rather than improving. read more

DO NOT EVER JOIN GHC unless you want to end up PAYING THOUSANDS OF $$$ for what they had TOLD you would be COVERED!! Here is my sad story. A GHC dentist told me to have an oral surgery done and sent me to the Center of Oral and Maxillofacial Surgery. I asked the GHC dentist if it's covered. She said yes. I asked the Center if it is covered. They said yes. I had the surgery done, it cost $1000, and they make me pay $100 in copay. Awesome, I thought. Two months later, they send me a bill that says I need to pay $250 more, for no reason. Suddenly things that used to be fully covered end up being not fully covered! Alright, I pay $250 because I have other things to do than suing GHC. Now, guess what happens today? They send a bill that says NONE OF MY SURGERY IS COVERED. Now I have to pay the whole $1000. Obviously, I am going to sue them now... read more

What I have learned being insured through Group Health I received amazing care by the physicians. The billing on the other hand needs some serious help. They are trying to stay "a float" by increasing their premiums, increasing what they can charge for when in reality should never be billed. I feel sorry for those that are stuck in this health care crisis and unfortunately Group Health is in it to make money not just the care and health of their patients. read more