Purchased my car here several years ago. Have always had good luck with the service department…read more They take your safety seriously and don't make up things that need to be fixed just to get more money like some dealerships I've been to in the past.

This is not our first purchase with kevin and definitely not the last. such a stress free and…read moresmooth sale, mark makes the financing part stress free and smooth and Craig explains all the bells and whistles and more. Love this Dealer

If I could give a negative 1 I would. Took my vehicle in for service - under warranty. Showed them…read moreexactly what the rattle sounded like by pushing on the door ... waited 2 hours and was told it was fixed. It wasn't the door but the sunroof. Never had an issue with the sunroof and the door still rattles. Took it back a 2nd time and someone from the dealership rode with me and heard the issue IN THE DOOR. Took it back today and was told they didn't hear the rattle (the person that heard it on my last visit was at lunch and I guess they don't believe him (or I) anyways ...) was told there was nothing that could be done. There is a rattle. I can hear it. Someone else heard it. What happened to making sure your customers are happy. The last thing I heard walking out of the service department was 'good luck'. What a joke of a service department it is! UNDER WARRANTY even.

Stop in and see Craig, nice guy, as honest as I've seen. Top dollar for my trade in. Why 4 stars,…read morehe couldn't find a truck for me. I'd go back in a NY minute if they had a vehicle I wanted.

This is a belated review from a few weeks ago…read more I had been a fair distance from home and was in need of an ASAP blown turbo hose for my company's vehicle, and I was many miles from Monroe. Nobody around could find the area I was in could find the hose and some didn't even have it listed as something they could get. I called several Ford Dealerships, and they couldn't locate a hose that would be available for several days. This rig needed to be on the road ASAP. I called Alphorn Service at 3 minutes to 5 PM and Reegan answered. She stayed on the phone for me of nearly 45 minutes and located a hose quite far away. Many people and places of business would not have answered the phone and let the call go to voicemail. She ordered it, this was a Monday night and said the hose would be there by Wednesday morning. I made an appointment for install Thursday afternoon. I called Wednesday and the hose was in. I asked if, there was a cancellation, if we could get the rig in yet that day. Service called back within 5 minutes. The hose was in and they installed it at 1:30 PM that very same day. To say the very least, this was exceptional service and they went far beyond, especially Reegan, what I would expect. I will not hesitate to recommend, to anyone, their Service Department. Randy T.

Watch the interest rate on your vehicle!!!! Alphorn Ford rips you off. They don't try to find a…read moregood deal for you, of course not, that means more money for them. We purchased a vehicle from Alphorn Ford in Monroe last year and while we like the vehicle, they have been a few issues. Three to four weeks after we bought it, it needed brakes and rotors. They covered the cost of the parts. When we did the brakes, we found it needed tires. Then, the interest rate is just ridiculous. We both have excellent credit scores, and they gave us 10.39%!! I even questioned the salesman about it, and he said they checked like 3 banks. Well, they obviously didn't check LOCAL banks because I have found out that they partner with First Community Credit Union in Monroe, where the interest rate is much lower, and we bank there. The bank they did is out of California, and a bank that I have never heard of. We should have never agreed to sigh the papers until they found a cheaper interest rate. So beware!! Kathy Varner

This was hands down the most enjoyable car purchase ever. These guys are professional and easy to…read morework with. My car was delivered to me by an owner. He switched my plates. He explained my car. I couldn't be happier.

From the owner: Monroe Auto Exchange is the pre-owned dealership and automotive repair shop you’ve been looking…read morefor. We’ve been proud to serve Monroe, Wisconsin and the surrounding communities. With a selection of quality well-maintained pre-owned vehicles for sale, we’re confident that we have a vehicle that suits your needs as well as your budget! And as a NAPA AutoCare Center and over 100 years of combined experience, our ASE Master Certified technicians only recommend necessary repairs and services. From tire sales and services to scheduled maintenance, brake work, alignment, and more, we’ve got you covered with NAPA’s 24-month/24,000-mile warranty! If you need a new vehicle or auto repairs, give the Monroe Auto Exchange team a call today!

About the friendly(est) dealership I've ever walked into. Not pushy at all, met the owner(s) and…read morethis on Christmas Eve day. Decent deal, nothing great but didn't feel like I got kick in the (you know what) the day after the deal. Found it funny (not really) that they were giving away 24 inch flat screen TV's "with every used car sold". Guess it depended on what the sale price was, as part of the deal I didn't get a TV cause the price was "so tight". Really a $100 TV was going to break the deal REALLY! I just hope they could return the TV's that they didn't give away for that little extra something in their pockets....that being said, I would return if ever in the market and they had what I wanted. UPDATE: NOT SURE WHAT HAPPENED TO THIS PLACE. Purchased a second vehicle from them and WILL NOT RETURN! Saw a couple things that needed taken care of and the service guy was all about "just making something work" instead of FIXING the items that the sales dude would be taken care of. Now keep in mind I've purchased 2 vehicles from them in a year and a half right. THE ONLY person that remembered me (including the owners) was the finance lady (she needs to find another job). The owners went from awesome to "whatever". WILL NOT RETURN, not looking for a butt kissing but don't need the 60's "we're loosing money on this one" BS. I'm shocked at the difference.

Ruda took my car in on very short notice for a repair, and the staff was very friendly, kept me in…read morethe loop about the status of my car, and charged a reasonable price for getting the vehicle fixed. I would not hesitate to do business with them again, and will tell my friends that this is the place to go for all their car needs. A+!

Supreme detailed to cars we were putting up for sale in our driveway! Great service! The price was…read moregreat and communication was wonderful!

Phill came to our house on a Sunday while we finished chores, he made my wife's car sparkle and…read moreshine! Don't go to a high priced place, have Phill and Supreme Mobile Detailing come to you and get all the service most places lack. Thanks again Phill. See you again soon!