Had recent pleasure to work with Maria Tello from Rosa's agency- She is professional, experienced…read moreand a very kind person. This office has provided stellar service to me for many years. I recommend.

I am posting this negative online review of State Farm Insurance for a property damage claim that…read morewas GROSSLY MISHANDLED by State Farm. I believe the public should know about my experience with State Farm, its claim's department, claim's adjusters, agent, and remediation company. I am cautioning the public about doing business with State Farm. My mother's State Farm Agent is the located at 4330 S. Lee Street, Suite 300B, Buford, GA 30518. My mother recently experienced a water damage loss at her home and her insurer, State Farm, was contacted to take action as water had soaked most of the indoor carpeting. My mother is 97 years old, home bound, and long-time State Farm customer. She had to walk on wet carpeting for days and was exposed to putrid odors and potential exposure to mold. It is important to point out that this is only the 2nd claim made by her after having made premium payments to State Farm for 31 years! I believe the public needs to know how poorly State Farm handled the claim: That State Farm delayed in returning my many phone calls over several days at the outset of reporting the loss. That State Farm kept passing me around to different departments and agents, apparently unable to handle or process the loss. That State Farm's own remediation company failed to return its calls to take action at my mother's house. This is a remediation company selected by State Farm to act on its behalf for its customers. That the initial State Farm adjuster had an extremely bad attitude, and in fact, HUNG UP THE PHONE ON ME, which is an outrageous display of lack of customer service and moreover, disrespectful conduct exhibited by a State Farm employee. The assignment of a new adjuster unreasonably delayed State Farm's processing the claim and taking action. That State Farm failed to provide my contact phone number to their remediation company, which delayed remediation services by several days (I had provided a specific cell phone number to the State Farm agent and to the claims office). Evidently, State Farm and/or the State Farm Agent failed to forward the correct contact number to the remediation company. Another blunder by State Farm. That State Farm's failure to dispatch the remediation company in a timely manner caused further damages to my mother's property and potentially harmed her health. That the remediation company billed an exorbitant fee for emergency services when, in fact, I had requested remediation services through State Farm several days prior, to no avail. State Farm failed to act promptly. Another blunder by State Farm and erroneous over-billing by the remediation company (the fee was ultimately removed after I complained, without any help being offered by State Farm to assist). Last but not least, State Farm incorrectly (or intentionally) posted the reported claim in their computer system several days after I had contacted the State Farm agent regarding the loss and the urgency to dispatch a remediation company. I am of the opinion that this act was intentional so that State Farm could "cover its tracks" in failing to act promptly on the earlier date the claim was reported by me to the State Farm agent.

I used Chris for financing a vehicle a couple of years ago and the process was awesome, quick, and…read morehonest with the available options. Just recently signed up for insurance as well. Will continue to do business with Chris and his team. They have been very pleasant to deal with and do a great job getting you the some of the better rates out there.

I purchased a new car last year and told Chris to insure it, he did and when a deer recently hit my…read morecar , i found out chris Leming only put liability on my new car, without even telling me.. Unprofessional , You bet , this cost me $6560.00 Out of pocket. Thanks Chris . I am going to tell everyone I know what shotty work you do. The only reason I rated you as one star, they don't let you do fractions.

I have been a State Farm customer for decades going back to the 1970s and the staff for Kevin…read moreLittle sets a very high bar. Anytime I have a question or concern, I can call Elyse, who is always helpful, knowledgeable, and offers guidance and solutions to anything that pops up. She does a great job of timely follow-ups and follow-through, and I never have to worry about her communications as they are clear, concise, and timely.

I appreciated Elyse willing to take however much time is required to address any issues I bring up…read more She never rushes me. And she is so friendly over the phone. I got to meet her at her office in Loganville the other day when I needed assistance putting the beacon in my car. Thanks Elyse for all you do for your customers. Wilson White 3/6/25

Like a good neighbor Anna Kim has been there. My State farm agent for quite some time now…read more Several years a few months and days and hours to be precise. I've had a many good conversations with my State Farm agent and she has really looked our for my interest to ensure I am covered properly. It's not just a jingle friends Statefarm really is there. In a world with so many choices and so many agents trying to get your business promising you the world, it's soothing to know that there are agents who will not only get you good rates, but give you caring good service like Anna does, as well (not just when they are threatened to lose your business). She speaks English and Korean so there is no language barrier with her agency and she has given good advice when I needed or asked for it. I'm also a fan of Nationwide Insurance and can testify to that company as well, but if you are thinking you need an agent who will take care of you personally and handle your insurance needs professionally and with the touch of sophistication and class, give Anna Kim a call, esp if you're in need of an insurance agent. Kind of like Larry H Parker, she'll fight fo you! (i think...) 2 thumbs up and a pulsating bright 5 red yelp stars for Anna Kim, State Farm Insurance Agent. Thank you and have a positive day.

I had an appointment with Mrs Barnes to discuss all the ins and outs of tax issues with having a…read moredivorce. I was very happy with all the information that she gave me. It really seemed to help get everything together.

I love this location for my insurance needs! Everyone is always so helpful and pick up the calls…read morepromptly! Gabee is always a pleasure and has been there for my insurance needs for years and Jesus (Chuy) always picks up my calls for advice as well and always is happy to help! I'm sad I moved states recently but leaving a review because I really enjoyed this location and they deserve the recognition! Andrew and Steven are also very helpful and wish them the best in the office!

We have had our car and home owner's insurance with this company for over 2o years. They have…read morealways been responsive to our needs. I recommend them.

Tara gave us a fantastic tax education and had a fast turnaround. It was a super awesome…read moreexperience. We sent tax information for a review, were acknowledged immediately, and got needed information quickly. We will use her again for any tax questions.

Tara is great. Took extra effort to do our taxes. Even gives senior citizen discounts…read more Professional.