I had an intake appointment with them at 8 am to see if this place was a good fit for my daughter…read more I was a little weary, because the website said they opened at 9, but she said 8 am was the best time for them to "squeeze" us in. Since I wanted my daughter to start therapy as soon as possible, I cleared my schedule and so did my husband (he had to be at work by 9), so that we could make it. We waited until 8:11 am, no one was there. I called them and no one answered. Needless to say, I am going to find another therapist who can keep appointments.

I wanna start off by saying I came across this therapy platform while searching for family and…read moremarriage therapist and came across open past my husband and I both paid the initial fee and began trying to look for therapists in our area long story short we submitted applications to 4 different therapists In our area & schedule appointments to be seen. 1 of the therapists it took her up to a week and half to get back to me & when she did she pretty much said she wouldn't be a great fit for us which is understandable & she proceeded to giving us other options outside of The platform which is acceptable and I appreciated the other 3 never got back to me never called me back pr reached back out I left voicemails & emails with no word back. I was very disappointed with the service that we didn't even get a chance to receive due to the lack of responses. I reached out to an open path team member cancelled my membership & was said to be getting my refund back. Which was nice . However I do wish I would've got in the service instead hopefully in the future they're more on it with their responses for their future clients.

Struggling with Mental Health or Substance Abuse issues along with fears of a virus can make the…read moregoal of overcoming seemingly impossible. I was fortunate enough to have an option at Excelsior House to build my new life. The staff faces many challenges between shift changes, varying degrees of hostility, and constant changes with health care policy ESPECIALLY NOW. But they provide a safe and very well managed program where I was able to focus on recovering and healing many deep and long standing issues in my life. The Group Sessions were very well managed and I enjoyed the plentiful resources given to those who needed additional services, such as housing, or employment, or medical services. The Staff and Administration was wonderful, I really miss some of them. Certainly there were challenges but every day we were fed, kept safe, given medications. The rooms are shared by two people and they're required to be kept clean with daily chores. The rehabilitation through structured chores pairs patients up together in teams of 2 or 3 people and each day they rotate. I certainly enjoyed cooking and found that to be my favorite. When it came to confronting personal issues, each day we were having 2 group sessions, and at least an hour and a half to research and examine what our "new lives" would be like. There would seem to be a lot of repetition but that is necessary. I felt safe and comfortable even with challenges I had with certain staff members as they were very infrequent and mostly resolved. I'm on day 35 of my new life and I couldn't have done it without being there. I miss everyone, I miss the once a day walks the staff would supervise, and working together to play games in the evening. They have 2 computers and a very nice living room to use, I would on occasion join to watch movies lol! the restrictions on moving around and going out were very challenging for me, but they were necessary. In all I have a very favorable scenario and I'll miss Courtney, Matt, Vanessa, Toya, Trebin, Shelly, and Arianna and although I may have forgotten names, there are a couple of special ladies that provided transportation for me to handle personal things that required supervision and I hope they know they're missed too!

My experience at this facility was deeply disappointing and, at times, traumatic. Rather than…read morefeeling safe and supported during a vulnerable period in my life, I experienced sexual harassment from another client, racial bias, negligence from staff, and an overall lack of professionalism. One of the most serious incidents involved ongoing harassment by another client. This individual managed to sneak pills into the facility and repeatedly harassed me. When I reported the behavior, I expected the staff to prioritize my safety. Instead, I felt dismissed and blamed. Rather than taking meaningful action to protect me, they allowed him to remain in the program. Even after my psychotherapist advocated on my behalf, the harassment continued. I was told that a solution would be implemented the following day, but nothing was ever done. It felt as though the staff were more concerned about protecting the individual who was harassing me than ensuring my safety and well-being. I was treated as though I was the problem simply because I stood up for myself. Another incident is where one of my peers caressed my leg and told me he wanted to move in with him. That was sexual harassment and I had to keep that incident to myself because they wouldn't have done anything. This client was known to disturb every woman and even kissed my other peer on her face without her permission too. She went to tell staff and THEY DID NOTHING nonetheless. The main clinician, Shanna, handled my concerns with negligence and a lack of compassion. When I expressed how frustrated and unsafe I felt, she minimized my concerns and made me feel as though I was overreacting. She even referred to me as nothing more than a "gossiper," which was incredibly hurtful and unprofessional. When I decided to leave the facility, Shanna saw me gathering my belongings but never acknowledged me, offered an apology, or attempted to address everything that had happened. Her silence spoke volumes about the lack of accountability within the program. I also experienced what I perceived to be a racist microaggression from Aubrey, one of the counselors. After returning from an appointment, Aubrey questioned whether the Apple Watch in my backpack actually belonged to me, implying that I had stolen it or was being dishonest. This accusation was especially offensive because my Apple Watch had been documented on my belongings list when I was first admitted to the facility. There was absolutely no legitimate reason to question my ownership of it, and I found the interaction both discriminatory and degrading. Another staff member, Cassy, was consistently rude and unwelcoming. She never introduced herself to me or to other clients and instead made us feel inferior. During one incident, another client ate my food. Rather than holding the person responsible accountable, Cassy blamed me for "coming downstairs late," even though I came downstairs only after Aubrey instructed me to do so. She never apologized after Shanna informed her of how her actions had affected me. Her unwillingness to take responsibility demonstrated a troubling lack of professionalism. I also observed what appeared to be favoritism and unequal treatment among clients. Staff often gave certain clients significantly more leniency while holding others to stricter standards. It seemed that some clients were treated differently based on their diagnoses, while those of us who were considered more capable were expected to take on responsibilities that should have belonged to staff. We were frequently expected to clean up after other clients, supervise or assist them beyond what should reasonably be expected of fellow residents, and complete tasks that were part of the staff's responsibilities. Rather than receiving consistent therapeutic support, many of us felt as though we were doing the work of the employees. The environment often felt less like a professionally operated treatment program and more like a system where clients were expected to compensate for inadequate staffing and supervision. The facility also failed to enforce its own rules fairly. Clients were prohibited from having vapes, yet staff openly vaped in front of us, creating a clear double standard and undermining the credibility of the rules we were expected to follow. Throughout my stay, I repeatedly felt dismissed, invalidated, and unsupported. My concerns were minimized, promises to address serious safety issues were not kept, accountability was lacking at every level, and the standards applied to clients were inconsistent. Instead of receiving the care and protection I needed, I left feeling retraumatized by the very people entrusted with my well-being.

This facility has become very cold and unprofessional after covid…read more... I was sexualy harassed by a ECM intake specialist -AND ECM/Didi Hirsch "accidentally" emailed me someone elses confidential client medication information that is NOT mine!! from the ECM/Didi Hirsch Mental Health inglewood location. -so i filed a complaint with ECM/DIdi Hirsch and the DMH Patients Rights about BOTH of theese situations immediately and the very next day I received a message from the ECM supervisor saying "thank you for letting us know about the glitch/mistake in regards to you being emailed a fellow clients personal Medication Prescription Information- , and were also sorry to inform you that you don't meet our requirements for enrollment into ECM services.... ---BUT I was already receiving ECM service for about a month and i have proof of my completion of enrollment into ECM and a award/welcome letter to ECM... -so basically ECM retaliated against me for doing the right thing by bringing it to "there attention" .... this is currently under review/ by PATIENTS RIGHTS DMH -I truly hope this gets resolved immediately. -no one should be humiliated asking for mental health treatment. -patient confidentiality & prescription information should never be shared to fellow clients. -and no-one she be retaliated against for filling a complaint or grievance through the appropriate channels.

Awful therapists! Almost better to have a high school student talk to you. Unprofessional!read more

I set an appointment for an initial consultation online, never received a call at the designated…read moretime. I thought maybe I would receive a call later that day, nothing. I called the next day during business hours, left a message regarding their missed consultation appointment, I have not received any call back, no apology, nothing. Incredibly unprofessional and disappointing as I have a child that is experiencing extreme anxiety and it seemed like this would be the perfect place to help.

I reached out to Playa Vista Counseling because i was going through a stressful time in my life -…read moreincluding work and relationship stress. I felt very taken care of from the first phone call. I had contacted a few places and they got back to me promptly and helped set up an appointment. I got real tools to manage my anxiety and my therapist helped me make changes in my life that have significantly improved it. Overall very professional and helpful

Where to even begin. Sheena is the epitome of a stellar, thoughtful, life coach. I met Sheena a…read moreyear ago this month and in all my 31 years of living I have not been as consistent with a therapist or coach, until I met Sheena. What sets Sheena apart from other like professionals is her goal oriented approach. Sheena takes her time in molding her coaching model to fit her client. For me specifically, I wanted to track my progress. Sheena knows how I am about tangible results, haha! That being said every quarter I hit milestones that proved I was blooming in ways I never have. It has been a revitalizing, emotional, thrilling, honest, and sometimes aggravating journey - but one that has truly changed my life thanks to Sheena. She also freely and kindly shares her learnings and knowledge regularly which provides added value on top of the sessions. I always come away with resources, readings, or tips to keep me motivated in-between sessions to keep on keeping on. She is not overbearing, over-communicative, intrusive, or adamant. She is inspiring in her own right. I highly recommend any one of Sheena's many offerings. The hardest part of committing to this type of service is finding the right person you connect with and trust. Sheena hands down is that person.

Sheena is the best therapist I've ever had ! She's so honest…read moreand helped me with a lot of things I didn't even realize I needed help with .She has seriously helped me so much In a span of 6 months and it's coming up on a year of seeing her . I've grown so much on all levels I'm so grateful to have her and I 100 percent recommend her

If I could give less than one star I would! this place took my money for the first visit, all I did…read morewas fill out forms and was supposed to get a call on Monday! Nothing ever happened no one called I left many messages. I don't feel like they even care whatsoever. Bad customer service and very lacking in the compassion department. Please stay away from here if you need help find a place that truly cares!

----AVOID ----- Many years ago, I was doing therapy with…read morethese people and found it very helpful back in the 90s and 2000. I found them to be a good hub for mental health services. I had gone in for various crisis and found the therapist, compassionate and trained pretty well. UNTIL 2015 Sadly they have lost their mentor (they changed administrations because she died in 2014 ) -- I was **deeply damaged** by my last experience with them. My father had just died and my mother too. I was really floundering for the first time in my life. They became hostile towards me and literally *kicked me out. ! The psychiatrist had recommended that I use CBT training therapy for my anxiety, and when I requested that, they use that as an excuse to kick me out. I have never met anyone with less compassion than Therapist. It was a huge betrayal, and I would not recommend this to anyone, it used to be a really good facility, but you can see how the stars are going down They don't have good selection or supervision of their interns so you're kind of left with whatever Therapist unable to deal with my grief that she herself freaked out and went to the administrators and so forth, so I have no anger towards them, but I know they've lost their way AVOID!!!!!! The psychiatrist that they have a pretty good, but they only come once a week and give medicines. I found them more helpful than the interns. (these are from UCLA and very well trained psychiatrist) Blaming me for them** not having the CBT after the psych told me I needed? Beyond ridiculous. I almost reported them to the ombudsman, but I decided not to. Since I was in so much grief, I barely had enough energy to get out of bed never mind battling these people but I see that they've been closed down and I can see why

I have been a colleague of Rebecca for over 15 years. She is an excellent therapist and does…read moreamazing work with couples. I refer to Rebecca constantly and have always heard excellent results from those clients. She is an extremely ethical therapist who approaches clients with empathy and genuine regard. She continues to be at the top of my list of couple's therapists!

I couldn't recommend Rebecca Kahane strongly enough. I grew up in a very dysfunctional home and…read morehad a very rough childhood, and from a very early age was put in front of one therapist after another who I either didn't connect to, or who couldn't seem to reach me. Thirteen years ago a dear friend recommended Rebecca, and I continue to feel so incredibly fortunate that she did. To this day, Rebecca is the only therapist I've seen since. When I had to move away from the El Segundo area, I continued to see Rebecca through phone sessions, and now we are fortunately in the "Age of Zoom" where our sessions continue remotely. I genuinely consider Rebecca to be a life-changer. It's not coincidental that I launched my career less than one year after my first meeting with her; looking back, there's no way I would have had the focus and the self-assuredness to move forward with realizing my dreams, let alone feel like I had a right to them. If you need help, and you've had the good fortune to stumble upon Rebecca's profile and are reading this, count your lucky stars and get in touch with her.

This place is severely understaffed. You can't get through on the phone unless you wait for an hour…read moreor more. Once you get there, you'll see that it's located in a neighborhood that has homeless people nearby. The patients inside appear to be homeless people. I was not seen until about 20 minutes after my appointment time. Then, it was LOTS of waiting around for the nurse/doctor to see you. 90% of my 1 1/2 hour visit was spent waiting around thinking that they had forgotten about me. I sent VFC an email via IntelliChart, and it took them 4 days to get back to me.

My experience here has always been helpful. I want to give a special shoutout to SHIRLEY who helps…read morewith patient technical services. I have spoken with her MANY times and she is ALWAYS kind, helpful, quick, and really goes out of her way to assist the patient(s) with their needs. She tries to take care of the work so you have to do less calling, asking, etc. which is truly a rare quality. She is also extremely thorough and checks in - and again always with a sweet nature. I'm sure she has to deal with many patients throughout the day- and she does so with genuine care. I hope management can recognize and acknowledge her efforts in some way- she most definitely deserves it. Thank you Shirley. It's because of people like you that make a place feel like somewhere we want to go.

I can't possibly understand how anyone could have a negative review on this place. This is the…read morefirst methadone clinic I've been to that seems to actually care about their patients and all the staff there have a very good understanding and perspective on fentanyl addiction. I was treated with respect and an understanding that being an addict does not define me or make me a bad person but rather I'm a victim of the pharmacology of the drug. Dr. Harris likened my sickness to that of oncology patient. Cancer patients get all the sympathy in the world, whereas my disease results in me getting treated like I'm not even human, oftentimes by medical "professionals". So it's refreshing to get treated with compassion for a change.

Jabari or whoever the one arm manager is the absolute worse. Does not care about the patients…read moreneeds. Only that he is in control and thinks he's god himself and has full pull of patients takehomes. Total douchebag. If you have the option of going to another aegis clinic I highly recommend it.

I've referred many patients to this practice over the years, and I've consistently had a wonderful…read moreexperience. Dr. Fein and her team are incredibly kind, compassionate, and truly take the time to get to know each person they work with. Communication is excellent as they are responsive, collaborative, and make coordination of care seamless. My patients have consistently shared positive experiences, and I genuinely appreciate knowing they are in such capable and caring hands. I recommend this practice without hesitation.

Professional, well-run office with a calm atmosphere. The staff is courteous and efficient, and Dr…read moreBrown was attentive, clear, and respectful. Overall, a solid and patient-focused practice.