Don't believe the 24-7 hours of support they claim. HOME HEALTH services availability claim of…read more 24-7 is not true. I called their HOME HEALTH 24-7 number, 603-681-3500, at 7:45 am and got a recording the call was being transferred. then, i listened to music for the next 5 minutes. no one answers the phone! i tried a 2nd time and again NO ONE ANSWERS! i called the main number, 603-893-2900, several times and no one could help me. i asked for the RN on duty and she transferred to yet another voicemail in orthotics! the poor receptionist (who was very nice BTW) tried connecting me to Emily, director of HOME HEALTH and I got voice mail. i called back again and was finally connected me to the secretary of the CEO, Stephanie, who tried to patch me through to the director of the HOME HEALTH CARE DEPT. Weeelllll...... it took the CEO's secretary almost 15 minutes to find the head of HOME HEALTH CARE so we could do a 3 way conversation. i'm writing as this is happening. what a circus! I finally spoke to Emily, director of HOME HEALTH CARE, who FINALLY connected me to Mary, manager of HOME HEALTH, who said she wasn't the RN on duty but could fill in for her. who knows where's the on-duty RN?? the whole rigmarole took 45 minutes. unacceptable! i asked Emily why all this happened because she ought to know i was going to say bad things about her company unless they can explain this meltdown. she said she'd follow up with me after she investigates and i'll post an update if she actually does. this company might be ok for hospital rehab services, but from my experience, they do NOT provide 24-7 HOME HEALTH CARE support. have a back up plan if you use them for home rehab... UPDATE #1: i've not heard from the director yet (Emily) but here's what happened: Mary, the manager of HOME HEALTH asked me a lot of questions and said she'd call my doctor, then call my visiting nurse and then call me back. exactly one hour later, she called back and started asking a lot of the same questions. i asked her exactly what i was waiting on and she said "nothing"!? i reminded her that she said she'd call my nurse and doctor. she said she called both but the nurse can't come unless she gets permission for her to come today, Wednesday, instead of their next appointment day, which is Thursday. I see all my docs on Friday and am aghast that it's such a big deal for the visiting nurse to come 24 hours early to see if my issue is really a major concern. as a side note, Mary was just going blah, blah, blah. so i hung up and called the doctor's office myself. if that's what has to be done, i wanted to make sure it got done. i asked the doctor's office if they would give permission for the visiting nurse to come a day early because the HOME HEALTH nurse had not done so!! this begs the question: what the heck did Mary talk about when she called my doctor? apparently she didn't ask for the OK to come today instead of tomorrow. i'm not dealing with "Mary" anymore. that's a dereliction of duty for her not to ask. my doctor's admin said, "oh, sorry, the doctor is in a meeting. she texted me and i'm waiting for her to get out of her meeting to ask that." that was almost an hour ago. so i called the department in Faulkner Hospital where the doctor practices and asked them if any of the doctor's peers could give the ok? Answer: "NO, only your doctor can do that." my response, "ok, well, if my doctor is too busy to send a text giving permission for the visiting nurse, then i'm FIRING MY DOCTOR." (that of course has nothing to do with HOME HEALTH CARE at NORTHEAST REHAB but i just threw it in anyway.) amazing: just to get the nurse here 24 hours early, i'm considering firing my doctor who seems to be ignoring my pleas for help because she's in a "meeting". my doc's office is 50 miles away (in Mass) and i'm not supposed to drive (doctor's orders). of course, they asked if i could drive down. the answer, "not today." UPDATE #2: the doc just called me and is sending the visiting nurse over today to check things out. it is pretty unbelievable that i had to go through 3.5 hours of bull sh*t just to get a visiting nurse to come over and look at my wound 24 hours earlier than planned... UPDATE #3: well, apparently the manager of HOME HEALTH, Mary, has decided that no one there feels "safe" to come over to see my wounds. No one would tell me what was happening until my doctor called to tell me. Wow, i'm 64 year old woman, living alone, who just had surgery and they don't feel "safe" coming to see me because i vocalized my unhappiness about spending HOURS trying to get ahold of them.

Ive had a very good experience so far. My trainer is well educated and really cares about his…read morepatients. I've been feeling much better since I started going there.

Dr. Folch is an incredible doctor! He is exceptionally…read morecompassionate, caring and attentive. Finding a doctor with high-level medical expertise with genuine empathy is rare, and I feel fortunate to have him as my PCP. Highly recommend!

I had an appointment on 9th January 2020, and after I was waiting for three months. They called me…read moreand cancelled it and gave me appointment on February 27th. I talked to the manager and explained my frustration for waiting another 6 weeks, she said they will talk to the doctor and see if they can set up an earlier appointment. However, they never called back neither confirmed a new appointment.

Really clean, new, sunny office with uncommonly friendly staff. Doctor has a good sense of humor…read moreand is to the point AND saved me from having two deal with two future office visits that I would have had to have had I not gotten a second opinion back in my hometown! I barely had any time to enjoy their cool waiting room before they called me in.

When you see Dr. Stein and Nurse Gina Stein you are part of a family. You have a doctor in the…read morefamily with Dr.Stein and a Nurse with Gina. I cannot tell you how effective they are at taking care of you without sending you to anyone else. If you are not seeing Dr. Stien you are taking a big chance with your life! With the Money machine that is our health care system, today Doctors are now salespeople. All they want is your money and you know this by how many times they scan you and send you to see someone else or the hospital. Dr. Stien only cares about you because he tells you how to be healthy and you know this because he asks you a lot of questions and examines before he diagnoses you. Now, who does this today? Dr. Stein cares about efficacy and cannot be purchased by the medical corporations. One of a kind.