They are not taking new clients. So don't bother. They don't return phone calls and so I had to go…read moredown to their office in person,

Mike is amazing! He truly has his finger on the pulse of all theNorthwest wines and beyond. Each…read moretime I'm in Astoria I ship at least a case home. Mike's library collection is amazing, I drool over his Insignia collection. Great prices an awesome selection and Mike's knowledge is priceless!

I thought my consultant, Erik Falk, did a great job handling my return. I was surprised, after…read morehaving done my own taxes these past 40 years, how quickly he got it done. I suppose since I had all the paperwork ready at our final, in person review his expertise allowed him to execute quickly. So we dont have 5 stars here because the HR Block 'process' is far less than clear, especially for a noob like me. There are no directions on how to submit paperwork (aside from the very dumb suggestion that I submit everything thru my smartphone on their app - i mean, who keeps their important financial info on their phone?) I arrived at my first appt with everything on a USB stick, and they said 'no can do' (this was a 90min round trip drive for me). Erik gave me his email address to send to. After doing that, at my second in-person appt he had it done in 45 mins. I thought the fee was reasonable, and was glad to have a pro handle my return given all the complexities i had this year (selling house, some stock and bond sales, etc). The front staff was great. The office charming and inviting. Easy local street parking. They submit the return, and give you the envelope and voucher to mail in payment. I thought, for $400, they could've put a stamp on it :) If my taxes get complicated again, I'd come back here.

Had the worst experience with Chris H. We were treated rudely and he would not give us five minutes…read moreto explain why the cost of our tax preparation went up $160 from last year. He told us to go some place else. It is disturbing that someone/anyone who operates a business can get away with such disrespect. Never again.