This rating is based on the service I have experienced alone. I've decided to go ahead with the CH7 process with this company and will update my review as necessary. So far, my experience with DebtStoppers has been fantastic! My liaison, James Martinez, has been absolutely stellar so far! During our quick consultation call, he was kind, empathetic and knowledgeable about the process. He also followed up after the call with my attorney to ensure that everything went well. I'm confident in letting them handle filing, and hope the surface continues to be this excellent going forward! read more

They're horrible I wouldnt recommend them to anyone. Thry started my case and went ghost after. it's hard to get in contact with someone. I switched jobs with lower pay I've been trying to let them know for months. The hold time is horrible if they do call back they're letting the phone ring once. I hate I went with them. read more

I bankruptcy chapter 7 with that stopper is two years ago. I paid them in full things that I paid them for popping back up on my credit. They very inconsiderate. I've been They telling me this. me that at this point, I'm sick of it not only that several of my associates said they dealt with them in the amount they charged me was way more than they them. They only paid 600. They me $2,300 It is ridiculous. How these companies are getting over people if you for your there should not be anything popping back up on your credit. I can't understand it from the life of but like I said several of what I bankruptcy pay 600 and here I am paying $2,300out of control. It's a shame. I them at I'm just being honest. read more

Customer service... call center inquiring... trying to handle everything by email but when a client has confusion regarding their case status, there is no call back from them. You literally have to go into the office and have one of the representatives call them. This should not have to be the case. Too much red tape with them. Too many people handling the case and no one is on one accord until ... you miss a payment! That gets their attention. Then you're getting mail reminders, emails by the ton! They will lie and say they called. I have two good working numbers mind you. No one called but they documented they had. I showed the rep my call log. No calls from this firm. Waiting on a case update now.... No one returns calls unless you are a new client and they are requesting documents. It's ridiculous... read more

I am praising Martin Damianov the paralegal for helping me thru my ordeal with my BK13. He always returned my phone calls as soon as possible when my lawyer was too busy to talk to me. Martin went way beyond his duties to answer my questions and make me feel at ease. He is a great employee but most of all a wonderful and caring human being who cares about people. I wish that all the employees were like him.. Your law firm is very lucky to have an employee like Martin. I wish him the best in his career and I know he would make a great lawyer someday. Thank you Martin from the bottom of my heart, Terry F. read more

I called Debtstoppers for information after seeing the TV ad and was contacted quickly by a representative who answered my questions and recommended not filing BK at this time It was tge second time I called them because the first time I felt pressured to hire them on the spot. I wanted to ponder and consider all options they seem honest and knowledgeable about bankruptcy and I felt like I was treated with respect by the lady I spoke with who answered my questions. read more

Don't do it. Save time and money and get a real lawyer. Unprofessional, do not respond timely, must hunt them down to get answer. Lawyers = Liars, very untrustworthy, misleading, and ill informed. Multiple people working on your case and none give consistent answer. STOP NOW & RUN, RUN, RUN, RUN!!!!! read more

Since my first review, a representative reached out to me to rectify the situation where my case was dismissed. Honestly I wasn't expecting much help, but I was actually able to get into the office to get a new case filed. Although I had to pay another filing fee, I didn't have to repay the attorney fees I had already paid. I was really disappointed with my initial experience but I'm optimistic that after filing again today that things will work out this time. Thank You Anisa for reaching out and rectifying the situation. read more

Hello My Name is Ernest Gray, I have been a client of Dept. Stoppers for a little over 2 years now almost to the end of my Chapter 13, I can't tell you much about the whole firm but if it wasn't for my Attorney Mark Bredlow, I would have lost my mind, Bankruptcy is not an easy thing for anyone but this man has been with me every step of the way, there have been some very very tough times and he has got through everyone even when I wanted to give up he was by my side his pride and dedication is more then i could have ever expected. I will be forever grateful for Mark Bredlow and the DebtStoppers program. Thank you, Ernest Gray Debtstoppers Client. read more

Absolutely horrible experience people do not use them they don't return calls they hardly even send emails and will lie about receiving documents I wasted 900 plus dollars and still might lose my car because my case was recently dismissed I wish I would've never responded to this horrific place..... And please save the fake automated message saying how sorry you are blah blah blah because none of that is genuine read more

Desi is very helpful, compassionate, and caring. She took me into account as a person and made sure I was informed every step of the way. If you are drowing and need some assistance, give DS a call. Thanks for your support, Desi. I really appreciate you! read more

The overall experience was really good. The lawyer was very patient and thorough. It was not a rushed process and very detailed.

This is the worst service ever! I have paid all my debt and im still waiting for over 3 weeks for a call back from either the attorney the paralegal hell at this point can the receptionist call me? I have some questions in regards to closing the bankruptcy and nope not an answer. Never in my life will I ever deal with these people or recommend them to anyone!! Not even my worst enemy will get a recommendation. If there are other alternatives please utilize them. Im surprised that they are even still in business. So unprofessional. They don't help at all read more

I went through the process, that was fine. What I don't understand is why I can never get a return phone call. I've made my payments religiously and on time, but can never get anyone to return a phone call. Every time I made a payment, I would ask for my lawyer or paralegal to call me because I had questions. I started asking for a return call back in May of 2021, and after going into the office on 111th & Western and made a huge stink did I get a phone call back!!! THAT WAS IN MAY 2022!!! SO IT TOOK AN ENTIRE YEAR BEFORE I SPOKE WITH SOMEONE!!! THAT IS SO RIDICULOUS!!! When the receptionist went through my records, she could see every single time I requested a return phone call. She was so embarrassed and kept apologizing to me. As I was standing there, the receptionist contacted a lawyer named Jennifer. Ms. Jennifer called me, apologized again, and took extra care of me and answered all my questions. The other issue I have with Debt Stoppers is being on hold for too long. I've held on for as long as an hour and still didn't talk to anyone. Solve the issue by hiring more employees. This is a place of business and the need is urgent for us, so someone should always be answering the company phone. read more

awful experience was told just file and stop making payments on your debt and can file ch 7 and keep your house. Then they send some out to my house for an appraisal and they there like pay us $15,000 for your dept it you wanna keep your house and you now have to switch to chapter 13 for us not to make you sell your house. Never again I could have done this myself won't be paying them and getting a new attorney. I was never told any of this could be a possibility even not what I thought I was paying for!!! read more

I contacted DS in September 2023. I had my initial phone call, followed by a call from my attorney, followed by a call from my paralegal. Yes, there was a lot of forms to sign, and things to send in. I had total confidence in my legal team. They assured me, that my Chapter 7, would be a smooth process. From start to finish, the whole process took less than 4 months. I received my discharge, and my case was closed. The payment plan worked great with my budget. I did not have the money to pay the entire amount all at once. After several months paying, I am almost done paying. I am very happy with the service I received. I cannot say enough good things about this company. I was drowning in debt. DS, was my life ring. I waited so long to call. I wish I had called sooner. The office I went to is located at 11101 S. Western Avenue in Chicago. If you are feeling like you cannot get out of debt, please give DS a call. Becoming debt free starts with one call. You will wonder why you did not reach out for help sooner. This company is amazing. read more

Debt stoppers really worked to get my BK 7 filed and contacted me daily on the status

You can never get anyone to answer the return phone calls as well as.setting a repayment plan before all debtors agree.

They are THE BIGGEST SCAM ! i emailed them to inform them of my upcoming maternity leave as the attorney told me to keep them informed and they'll modify the plan once I returned to work the payments restarted now we are getting case dismissal emails after not getting returned emails for almost a month .. we have less than $6k left a fucken scam ! The trustee, the attorney and paralegals are JOKES ! I would never recommend them to anyone and if I known what I know now I would have taken another route. How do you add the upcoming payments to the months I missed which was communicated smh !!! read more

Ive been in Chapter 13 for 6 years now . I call and email my Lawyer and paralegal Jasmine T Kimbough it's rare I get a response I have only reached out to them for status checks in what I need to do to get discharged I can only speak with customer service which refer me back to them they can only help so much . Horrible customer after your fees are paid in full..Still waiting read more

They were so nice and professional assured me the entire call how everything would be okay like they knew me and really had my back. Glad I called them instead of Lexington whom are aggressive and rude and will damn near reach thru the phone to strangle you to give up your debit info so they start deducting payments when the process has not even started read more

Never seen such a mess .dont return... Never seen such a mess .dont return calls dont show up for court they will file the paperwork but that's it. been trying to get someone on the phone for 2 months. I cant believe a company can stay in business doing things like this . Spend your money with a law firm that is willing to work for you not just take your money . read more

I call because I was trying to make a payment because I was behind in my payment and if I could make a payment arrangement so I could pay out everything because I lost my job.I talk with MR king worst experience ever HE WAS VERY RUDE he threatened and he hang up on my.I call and see if I could get a solution but it was a horrible experience. read more

Absolutely horribl. No lines of communication with the client. Looses personal information. Do not return nor answer phone calls. Is not prepared for court, which causes a continuance over and over again. Did not enter personal information correctly, which caused an input in my payments. the worst experience ever. No professionalism at all. read more

Debt Stoppers, I thought could really help me, but after being in a chapter 13 for 5 1/2 years, and only 2 more payments left, they dismissed my case. I had given them over $11,000 for nothing! They said my husband and I made too much the year prior. They asked for tax returns so I gave it to them. They said y'all made too much and just dismissed it! Then they gave me a paralegal in another country, which they tried to hide. I was no longer important because the length of my case obviously. Stay far away! They are overloaded with cases and really don't give the time and legal advice they should! read more

Yes, Anisa, I am an actual client and this 8 months late reply is pretty much what my review is all about.

They were helpful and worked with my financial hardship to make filing and paying them simple and easy

This is the last emailed I sent. Its been very disturbing dealing with the firm. I expected more professionalism and support from the firm. Not happening.... Hi Angie, I called your office trying to reach you about my check stubs that you said you would call me about and didn't. Also I need to know what happened when you went to court. I was told that it was continued. Why and when is the next court date? I really don't appreciate the woman I spoke with when I called your office making excuses for you saying you spend a lot of time in court. That's really not my problem. Your taking money out my check every 2 weeks for your services and you can't keep your word saying you will call me. This is the 2nd or 3rd time you have said you would call me and didn't. I'm really not trying to be rude. It's just for the money I'm paying I feel I should receive adequate services/responses and not be miss lead as I have by Semrad. The $4k I'm paying is a lot of money for me. And to have found out after the fact that my payments will be based on my gross pay, which Elise knew when she signed me up. She told me my payments will be approx. $180 a month. She knew how the trustee would gage my pay. I feel I have been lied to from the beginning and bamboozled into signing with your Semrad. This is so upsetting. April read more

I was going to do a chapter 7 and I had a judgement pending in court and the debt stopper attorney told me not to go to the court because I would be doing a chapter 7 then on the day of my court appearance debt stopper told me I can't file a chapter 7 then I missed my court date. The attorney was clueless they are not very professional more like a " McDonalds bankruptcy read more

They did what they told me they'd do and I'm relieved. Customer service was always good. They're people and I found them to be professional for the most part even when I observed customers not being cool. I was informed in detail from the beginning. I ask PLENTY of questions, over and over so I can be certain. Everyone was patient with me. They will hold your hand and bring you along or they can kinda pull you(LOL). Honestly, though, no issues. I only wish I could have paid LESS. But it wasn't over the top, but I've seen cheaper. Seeing as I'm not knowledgeable on this stuff, I'm glad I went with them. I feel it was worth it and all the 8-12 people I had to communicate with throughout the process were a breeze to deal with. read more

U guys are the worst!! I filed bankruptcy coz of my tickets and my credit car but after 3 months my car got towed coz u guys didn't take care about it and still i have few other account that still didn't get paid !!! Bad experience And u guys never give me right answer read more

Debtstoppers worked well for me but the service is terrible. It's hard to get anyone on the phone and I have left messages that no one returned. One time my card was stolen and I needed to update my new card and a Mr. King called me and was very rude! I was driving hone and could not give him the information he needed and said I'd call back. I didn't call back in a time good enough for him called and left a rude message demanding I speak with him that day. When I told him I didn't appreciate his rudeness he tried to over talk me and would not let me talk at all then hung up on me. I had to call another location to update my information because I refused to deal with him after that. He kept calling me afterwards as well but I refused to answer. I still have the rude voicemail he left me. Unacceptable. read more

If I could give a minus number I would. BUYER BEWARE!! Back on June 27, 2019 I received a letter from Upright Law congratulating me on paying my full $1,782 to Upright Law for a bankruptcy and help in doing just that. I was assigned an attorney like they had promised, and I received a phone call from him when I initially contacted your company. Between June 27th and August 23, I attempted to contact my attorney on at least 3 different occasions and at least once I contacted customer service because I had questions regarding a time sensitive matter. I was told that Upright Law would send an email to the attorney requesting that he contact me and that would trigger a response from him. I have not once received any phone call from the attorney. Since it was a time sensitive matter, I had to find a local attorney on my own to talk to and hire to help me with filing my bankruptcy. I cancelled the service that Upright Law never provided on August 23 and since that time I have been waiting for my refund. I was told that it would take 30 to 90 business days to received my full refund. Today, Nov. 12, close of business, and it has been 57 business days and I am still waiting for my FULL REFUND that I was promised. It is no wonder there are such bad reviews for this company! What do I have to do to get my money refunded? In the meantime, I am growing further in debt and no money to try to help myself. I'm so sorry I ever thought that your company could help me and I am informing anyone I talk with to stay away from your company. You have an extremely poor way of doing business and lie when a paying customer tries to get the help they paid for. I just want to remind your company that "word of mouth" is a very powerful way to advertise your bad business practices. read more

I advised for no one to use them to file Chapter 7 especially if it's your first time. Do a lot of research, because this company doesn't tell you everything. Don't sign to keep your vehicle, due to it not being reported to the major credit bureaus. It's not going to help your credit what so ever. They claimed that they didn't know that but that's a lie. Please please please do your research. read more

I would not recommend them AT ALL. I filed chapter 13 bankruptcy 4 years ago which was supposed to consolidate my debt. My original payments were $560/month. But I receiveda notice from the bankruptcy trustee that my debt was not going to be paid off in the 60 months allotment. My payments were increased to $700 and this was after 40 months or more of payments. Now with 12 months left to go the attorneys are telling me my payments will have to increase to $1,000 a month to pay off the debt. and I have received another letter from the trustee trying to cancel my case unless the payments are increased. so now I have to work with the attorney to either pay the extra money or have my case canceled and the bankruptcy would have been pointless. but what DebtStoppers does is charges you their $4,000 and those payments are paid first. Find a less expensive option and save up to pay them up front because debt stoppers is a rip-off. read more

I was treated so poorly the customer service was horrible. attorney or paralegal dont contact you Jasmine K. Was the worst I called her about losing my job due injury ask for a continuous before dismissal. She told me I need a payment or job. Case was dismissed on 10/23/2019 finance company cut car off 10/26/19 I haven't heard from no one about my bankruptcy wasnt offered any help still haven't heard from debt stoppers a phone call email or anything. read more

Horrible service and false information given just to make a sale. The rep gave me a specific number and time frame of 36mo on a plan at $700 monthly. It's been 47mo and no correspondence or email after the initial taking of my money. Now many years later trying to get a car in this current pandemic climate to work this company is very horrible with customer service. read more

Wouldn't recommend Debt stoppers to anyone. Once they sign you up they no longer give you the support you may need. They get your money then treat you like shit. Don't do it, I'm sure there are better places that can help file bankruptcy. read more

I'm almost finish these guys and they are the worse I'm scamming peoples I went the city of finance yesterday to check out my ticket and it showed false bankruptcy they haven't paid any of my tickets if I don't get in touch with them soon I will still have to pay those ticket after I paid them thousand of dollars read more

Very horrible service, I filled a chapter 13 with this office and have to say I was more than disappointed.. Once they began to receive payments from you thru no longer want to speak with you.. My attorney left the firm I was never notified I was being represented by another lawyer, I would call just to get updates my attorney never was available to speak with and his paralegal was no help she didn't know the answers to any off questions and would always tell me she would speak with the attorney and get back with me, she never did reach back out to me.. HORRIBLE... Please don't go there if u want good quality service read more